I bought an aluminium chain insect screen. Can't fault the design or the manufacturing. But I would have been glad if Newblinds had told me how heavy it was (6 kg) and that mounting brackets were hig... Voir plus
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The blind wasn't correctly assembled when it arrived (missing one screw). There were NO instructions. The blind hadn't been paired with the remote control, nor limits set. The wrong adaptor was sent w... Voir plus
Newblinds.co.uk offer a variety of blinds, shutters, roman blinds and, crucially for me, insect screens. I had really struggled to find a decent supplier for insect screens in the UK, and these on... Voir plus
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I ordered 3 mains powered electric blinds from New Blinds.com. We went with the new blinds own motor(not the somfry) and it works very well, quiet and adjustable. It is compatable with our own home a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!
Newblinds.co.uk - Blinds and Fly Screens
Écrit par l'entreprise
- Customer Service
- Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.
Coordonnées de contact
4,2
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great quality blinds that do the job 👍🏻
15 juin 2026
Réponse de Newblinds.co.uk
Hi Gary,
Thank you for your wonderful review. We're thrilled to hear that you're pleased with the quality of the flyscreens and appreciate your feedback 🙂
Delivered fairly quickly and exactly…
Delivered fairly quickly and exactly the right size
21 mai 2026
Réponse de Newblinds.co.uk
Dear David Wright,
Thank you for taking the tike to send us a review we really appreciate it 🙂 Glad you were happy with your Venetian blinds.
Excellent quality
Very speedy delivery. Excellent quality. Measurement absolutely spot on.
8 juin 2026
Réponse de Newblinds.co.uk
HI,
Thank you for your feedback! We're glad you enjoyed the fast delivery and that the product met your expectations.
Réponse de Newblinds.co.uk
Your wonderful review made our day! Thank you for choosing us, and we look forward to continuing to meet our expectations.
The product was not at all what I was…
The product was not at all what I was expecting, poor quality. Difficult to put together. Very disappointed.
11 juin 2026
Réponse de Newblinds.co.uk
Dear Jennifer Smith
I'm sorry to hear that you've experienced issues with the product.
After reviewing our records, I have been unable to locate any previous emails from you to our customer service team regarding these concerns. Had we been made aware of the issue, we would have been happy to assist in resolving it or provide guidance on our returns' policy if you were dissatisfied with the goods received.
Please feel free to provide any further details regarding the issue, and we'll do our best to assist you.
It was so easy ordering on the web…
It was so easy ordering on the web site. All blinds well packed and in perfect condition . Would 100% recommend
15 mai 2026
Réponse de Newblinds.co.uk
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to us, and we can't wait to serve you again.
Great blinds and easy to put up
19 mai 2026
Réponse de Newblinds.co.uk
Your wonderful review made our day! Thank you for choosing us, and we look forward to continuing to meet our expectations.
Réponse de Newblinds.co.uk
Thank you for your feedback! We're glad you enjoyed the fast delivery and that the product met your expectations.
Once up easy to operate.Does the job!
18 juin 2026
Réponse de Newblinds.co.uk
Your wonderful review made our day! Thank you for patronizing our Roller Fly Screens, and we look forward to continuing to meet your expectations.
Excellent product
Excellent product, (roll up flyscreen ) could not be happier, perfect fit from my given measurements & delivery time as estimated.
Will definitely recommend this company to others
12 juin 2026
Réponse de Newblinds.co.uk
HI Mrs Waters,
Thank you for your wonderful review! We're delighted to hear that you're pleased with your Roller Fly Screen. We take pride in offering products that are both durable are easy to use, so it's great to know the screen met your expectations.
We really appreciate you sharing your review of our service. Thank you!
Réponse de Newblinds.co.uk
HI Amy,
Thank you for taking time to leave a review. We're pleased to hear that you found your Roller Blinds easy to install. Making the process as simple and hassle-free as possible as important to us. We appreciate your support and hope the blinds are a perfect addition to your home.
Avoid this Mosquito screen - it just doesn't work.
Despite following the measuring instructions to the letter, we were left with a 1.5cm gap, so the blind couldn't sit in the space (max'd out the expansion capabilities). The instructions make it clear that Newblinds will support any problems you have with fitting the blind within 14 days of arrival - that help came in the form of an email telling us to 'put a bit of wood under it'.
We followed this 'botch' recommendation, maxed out the expansion of the screen brackets and managed to get it to just about hold in the space. However, the screen does not open without considerable effort. The retraction mechanism of the screen also doesn't always allow you to open it fully (keeps pinging back if you don't hold it!), defeating the object of the screen, and when we try to close it it doesn't release properly and comes out of the track and just flops around. We sat one evening thinking 'well perhaps the effort is worth it, but as we sat there the top of the screen sagged, leaving a gap, again not fit for purpose
It's flimsy, cheap and even if it did work, clearly isn't built to last more than one summer - my advice is to avoid.
5 juin 2026
Réponse de Newblinds.co.uk
Hello Ellen,
Thank you for your review. I'm sorry to hear that you have had issues with the sizing of your door screen. I've taken some time to read the notes from your correspondence.
You are quite right that we offer measurement insurance on our roller fly screen orders and we would happily remake or trim the screen as required.
I think the issue here though, as explained by my colleague, is that your recess is very out of square in terms of the height. Meaning that if we extended the height of the cassette, when you pull the screen accross to the other side, the sliding bar would be too big for the smaller side of the aperture and wouldn't close.
The solution offered by my colleague would be to 'level out' this out-of-square with some sort of packing or baton. Unfortuately this is a practicality of installing a screen to an out of square recess, rather than a product issue.
In terms of the quality of the screen, we've been selling these for 3 years now, and whilst they are at a lower price point to our screw fit system, we've not encountered any issues with longeivity of the product. I have had a window screen installed in my own home for that period and it is still going strong.
I hope what I have said about the sizing makes sense. I will contact you directly by email, and perhaps you would be able to share with me some photos and more details of where you are up to, to see if there is a solution that we've not thought of as yet.
Again, I'm sorry to hear that you've had issues. Please feel free to come back to me by email once I've made contact.
Best wishes,
Tim Pendleton
Managing Director
Newblinds.co.uk
tim.pendleton@newblinds.co.uk
Réponse de Newblinds.co.uk
HI Avensis,
Thank you for your feedback. We believe quality products should be available at affordable prices, so it's great to know we met your expectations.
Excellent blind price and quality fits…
Excellent blind price and quality fits perfectly
10 avril 2026
Réponse de Newblinds.co.uk
HI Simon,
Thank you for your feedback. We believe quality products should be available at affordable prices, so it's great to know we met your expectations. ;0
Straightforward Online Shopping
It was a very straightforward shopping experience. I bought something from a website which was clear, with a price I was happy to pay, which didn't come with any complications, extraneous things, hidden costs.
Product arrived quickly, safely.
This is what I want from online shopping.
31 mai 2026
Réponse de Newblinds.co.uk
HI Duncan,
Thank you for your fantastic review! We're delighted to hear that you're happy with your purchase and shopping experience. We look forward to serving you again in the future.
If I could give zero stars that’s what…
If I could give zero stars that’s what I’d do. I placed a tiny order online on 29/05/26 for mounting brackets that said in stock and 3-5 days for delivery. It’s now 18/06/26 and I’ve still not received the order. Five chased twice and haven’t been given so much as an excuse never mind an answer.
Completely unprofessional. No emphasis on customer satisfaction. No communication from the company. And no refund.
18 juin 2026
Réponse de Newblinds.co.uk
Hello Kerry,
Thanks for your feedback. I'm really sorry to hear your perfect fit shutter brackets have not arrived.
The brackets that you ordered were dispatched on the 1st June, which is the Monday after you placed your order on Friday PM. I will contact you directly with the tracking details.
I can see that you've been in touch with our customer services team via email and have explained that you have been let down by two other blind companies, hence needing the brackets urgently.
My colleague has explained that there was a delay in responding as she was absent from work due to illness.
I'd be more than happy to send out the brackets again, but please be assured that the brackets were sent the next working day after you placed your order.
I shall email you directly now and copy in my colleague since I am travelling with work today. But we will get this resolved for you asap one way or another.
Best wishes,
Tim Pendleton
Managing Director
Newblinds.co.uk
Tim.Pendleton@newblinds.co.uk
Great product I bought mosquito…
Great product I bought mosquito screens. Easy to install.
25 mai 2026
Réponse de Newblinds.co.uk
HI Maria,
Thank you for sharing your experience! We're pleased to hear that you found the Roller Fly Screen easy to install. We work hard to provide products that are straightforward and user-friendly, so your feedback is greatly appreciated. 🙂
great turn around and everything fitted…
great turn around and everything fitted very well, great quality
18 juin 2026
Réponse de Newblinds.co.uk
HI Aaron,
Thank you for your feedback. We're delighted that you're happy with your Chain Fly Screens and your overall shopping experience. Thank you for choosing us, and we look forward to continuing to meet your expectations.
Quality and efficient service
18 juin 2026
Réponse de Newblinds.co.uk
Thank you for taking the time to review, much appreciated
Extremely disappointed
Extremely disappointed, ordered samples and never received them. After contacting by email I was advised they will be resent yet still nothing arrived. So glad I haven’t ordered actual blinds. A business which doesn’t have a direct contact number to raise enquiries is a red flag. I understand why they choose not to allow customers to contact them via phone rather through email, to avoid having to explain their incompetency.
2 juin 2026
Avis spontané
Réponse de Newblinds.co.uk
Hello,
Thank you for taking the time to leave your feedback.
I’m very sorry to read that you have not received your free fabric samples.
Samples are normally sent by post shortly after we receive a request, so I’d like to investigate what has happened.
As your review doesn’t include your order reference or contact details, would you mind emailing me at tim.pendleton@newblinds.co.uk with the email address you used to request the samples, or any other details that might help us locate your request?
Once I have those details, I’ll investigate the issue and do everything I can to resolve it for you.
Kind regards,
Tim Pendleton
Managing Director
Newblinds.co.uk Limited
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