I recently bought a roller fly screen for our large bifold kitchen window and couldn't be happier. The process to order was super easy and it was also easy to install. The main purpose was to keep our... Voir plus
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I bought an aluminium chain insect screen. Can't fault the design or the manufacturing. But I would have been glad if Newblinds had told me how heavy it was (6 kg) and that mounting brackets were hig... Voir plus
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The blind wasn't correctly assembled when it arrived (missing one screw). There were NO instructions. The blind hadn't been paired with the remote control, nor limits set. The wrong adaptor was sent w... Voir plus
Newblinds.co.uk offer a variety of blinds, shutters, roman blinds and, crucially for me, insect screens. I had really struggled to find a decent supplier for insect screens in the UK, and these on... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!
Newblinds.co.uk - Blinds and Fly Screens
Écrit par l'entreprise
- Customer Service
- Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.
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2 k avis
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A répondu à 90 % de ses avis négatifs
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If I could give zero stars that’s what…
If I could give zero stars that’s what I’d do. I placed a tiny order online on 29/05/26 for mounting brackets that said in stock and 3-5 days for delivery. It’s now 18/06/26 and I’ve still not received the order. Five chased twice and haven’t been given so much as an excuse never mind an answer.
Completely unprofessional. No emphasis on customer satisfaction. No communication from the company. And no refund.
18 juin 2026
Réponse de Newblinds.co.uk
Hello Kerry,
Thanks for your feedback. I'm really sorry to hear your perfect fit shutter brackets have not arrived.
The brackets that you ordered were dispatched on the 1st June, which is the Monday after you placed your order on Friday PM. I will contact you directly with the tracking details.
I can see that you've been in touch with our customer services team via email and have explained that you have been let down by two other blind companies, hence needing the brackets urgently.
My colleague has explained that there was a delay in responding as she was absent from work due to illness.
I'd be more than happy to send out the brackets again, but please be assured that the brackets were sent the next working day after you placed your order.
I shall email you directly now and copy in my colleague since I am travelling with work today. But we will get this resolved for you asap one way or another.
Best wishes,
Tim Pendleton
Managing Director
Newblinds.co.uk
Tim.Pendleton@newblinds.co.uk
Great product I bought mosquito…
Great product I bought mosquito screens. Easy to install.
25 mai 2026
Réponse de Newblinds.co.uk
HI Maria,
Thank you for sharing your experience! We're pleased to hear that you found the Roller Fly Screen easy to install. We work hard to provide products that are straightforward and user-friendly, so your feedback is greatly appreciated. 🙂
great turn around and everything fitted…
great turn around and everything fitted very well, great quality
18 juin 2026
Réponse de Newblinds.co.uk
HI Aaron,
Thank you for your feedback. We're delighted that you're happy with your Chain Fly Screens and your overall shopping experience. Thank you for choosing us, and we look forward to continuing to meet your expectations.
Quality and efficient service
18 juin 2026
Réponse de Newblinds.co.uk
Thank you for taking the time to review, much appreciated
Extremely disappointed
Extremely disappointed, ordered samples and never received them. After contacting by email I was advised they will be resent yet still nothing arrived. So glad I haven’t ordered actual blinds. A business which doesn’t have a direct contact number to raise enquiries is a red flag. I understand why they choose not to allow customers to contact them via phone rather through email, to avoid having to explain their incompetency.
2 juin 2026
Avis spontané
Réponse de Newblinds.co.uk
Hello,
Thank you for taking the time to leave your feedback.
I’m very sorry to read that you have not received your free fabric samples.
Samples are normally sent by post shortly after we receive a request, so I’d like to investigate what has happened.
As your review doesn’t include your order reference or contact details, would you mind emailing me at tim.pendleton@newblinds.co.uk with the email address you used to request the samples, or any other details that might help us locate your request?
Once I have those details, I’ll investigate the issue and do everything I can to resolve it for you.
Kind regards,
Tim Pendleton
Managing Director
Newblinds.co.uk Limited
Damaged, not a good quality
We ordered 6 transparent ice white blinds. Two arrived damaged with the plastic on the end being broken. Very disappointing and they were not cheap blinds. We would not recommend ot
16 juin 2026
Avis spontané
Réponse de Newblinds.co.uk
Hello there,
Thank you for your review.
I'm really sorry to hear that there has been some transit damage to your blinds.
I'm sure we can resolve this for you quickly, if you could email me (tim.pendleton@newblinds.co.uk) with your order reference.
I'll ensure that this is dealt with swiftly for you.
Best wishes
Tim Pendleton
Managing Director
WORSTBLINDS
WORSTBLINDS. Only wanted a spare part. Asked if they could use a cheaper mail service like Royal Mail but no had to be courier. They lied and sent it Royal Mail & second class after waiting almost 2 months without contact. Place order 21/4 received 13/06.
Added info. Contact was originally made when you advertised 3 units on ebay for sale (IN STOCK) regarding postage charges - There was NO mention they were out of stock on your web site, ebay or on my confirmation. I have proof with my confirmation dated 21st. Pity you can not just admit the mistake and next time keep your customers informed and give option to buy from someone whom has the stock. Would also be nice not to be over charged for postage RM48 doesnt cost £8 more like £3
13 juin 2026
Avis spontané
Réponse de Newblinds.co.uk
Hello Mr. Brady,
Thank you for the additional information. However, I think you may be confusing us with another company.
We do not have an ebay shop. And there has been no contact from you since Dec 2025.
We only have a website. And the product has been listed as out of stock until further notice since the end of 2025 when you initially enquired.
Feel free to send me any screeen shots etc to me at tim.pendleton@newblinds.co.uk
Best wishes,
Tim Pendleton
---
Hello Mr. Brady,
Thank you for your review.
I have checked our customer service inbox.
The only message we have from you is one from 1st December 2025 asking if we had the disposable battery holder by somfy in stock.
We confirmed at that time that it was out of stock.
It has also been listed as 'out of stock until further notice' on our website since then.
However, you placed an order on 21st April.
The product was dispatched to you, as soon as received back in stock.
I cannot see any record of any contact about the choice of delivery method.
Our Somfy accessories are held with a logistics provider who ships using Royal Mail or Fed Ex depending on the size of the item. And the delivery charge is a standard amount for orders under £150.
I appreciate your disappointment that the item took a long time to arrive. But as mentioned it was stated that the product was out of stock both on the website and in response to your original email.
If you have any further questions or comments, please don't hesitate to contact me personally on tim.pendleton@newblinds.co.uk.
Best wishes
Tim Pendleton
Managing Director
Newblinds.co.uk
Sliding mesh fly blind for patio doors
Newblinds were great from start to finish.
Sent them a measurement of our recessed opening to purchase a sliding door mesh fly unit.
It came exactly as ordered with white powdercoated aluminium casing which blended in perfectly with our pvc doors.
Keeps our room cool and fly free.
Was easily fitted and was exactly fit as per our measurements.
21 mai 2026
Avis spontané
Réponse de Newblinds.co.uk
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to us, and we can't wait to serve you again.
Initially great but…
The product itself is great, but the after-sales support has been disappointing. After misplacing the fixing brackets, caps, and screws etc when moving the blind to another room, I contacted customer service for replacements as they still sell this exact same blind. Initially, they said they would check with the warehouse and get back to me with a price. However, after waiting three weeks with no update, I followed up again by email. It’s now been four weeks in total, and I still haven’t received a response.
21 mai 2026
Avis spontané
Réponse de Newblinds.co.uk
Hi Kerrie,
Thanks for taking the time to leave a review.
I understand that your initial purchase was in 2023, but you have moved one of your screens to a different window.
You contacted us to request a price some spare parts that had been misplaced. However, after the initial quick response from my colleague, you did not hear back.
Please accept my personal apologies that you had to chase the price.
By way of an apology, we have arranged for the parts to be sent out from our fabricator to you, free of charge.
I have emailed you directly also with this information. If you have any further issues, please don't hesitate to contact me directly.
Best wishes,
Tim Pendleton
Managing Director
Newblinds.co.uk
Not great all round
Delivery was painfully slow. From the date of order to the delivery of the blinds took precisely one calendar month, 13th April ordered, 13th May delivered.
The original order acknowledgement email stated that, "Delivery times for each of our products are stated on the product page. Please note that all delivery times are quoted in *working days*. We politely ask that you do not call to query the delivery of your order before the due date." The product page stated that delivery would be in "10 to 12 working days" when it actually took 22 working days. I sent a polite email after 15 working days and got a reply the following day stating that the customer service department would check with the Factory Manager to get a delivery update. I was then told that delivery would be on Friday 8th May - nothing arrived. I emailed again that day, and then again on Monday 11th and eventually got a response blaming a delivery company error. The blinds finally arrived two days later. The blinds themselves - absolutely fine. Dimensions are perfect and the blinds look great. The only other bugbear is that the blinds arrived without any form of installation instruction whatsoever, not even a link to a video. I did manage to find a video on the manufacturers (Somfy) website and installation was straightforward after following that. However, I emailed as soon as I unpacked the blinds to say that there are no installation instructions - and that email was sent over two hours ago and I've not had any response. I did try telephoning the number on the website but that does not allow you to actually speak to anyone and refers you to contact customer services by email.
In conclusion, blinds are fine, customer service is poor.
13 mai 2026
Avis spontané
Réponse de Newblinds.co.uk
Thank you for your review, and I’m very sorry for the delays and inconvenience you experienced. Your blinds should have arrived within the stated timeframe, and I apologise that issues with the delivery company caused a much longer wait.
I’m also sorry that installation instructions were not included in your parcel I can these were forwarded to you. We are addressing this internally to ensure it doesn’t happen again.
We’re pleased to hear you’re happy with the blinds themselves, and we appreciate your feedback so we can continue to improve.
If there’s anything further you need, we’re here to help.
Absolutely love their roller fly…
Absolutely love their roller fly screens and the service is great. Kept me informed at all times, went above and beyond in getting me my final blind. We are now fly and mozzie free in the house, while still getting the breeze and keeping the house cool. Would definitely recommend.
27 avril 2026
Avis spontané
Réponse de Newblinds.co.uk
Thank you so much for taking the time to leave your review
The insect blind I ordered was the…
The insect blind I ordered was the wrong size and because I had taken it out of its original packaging, I wasn’t able to return it. Double check you have measured correctly before ordering.
After several helpful emails from Tim, I was able to find what I was looking for ands he kindly reimbursed me for my purchase.
13 avril 2026
Avis spontané
Réponse de Newblinds.co.uk
Hi Andrea,
So long as the goods are in the original packaging, have not been altered in any way and the packaging has not been torn or damaged you may return it.
I sent you the returns details by email, so please let me know if you have any issues.
Ordered some brackets for click fit…
Ordered some brackets for click fit blinds. Dispatch was a little late. However, customer service kept me informed.
9 avril 2026
Réponse de Newblinds.co.uk
Hi Gavin,
Thank you your review, we apologise that the delivery was late on the brackets but glad to hear you were happy with how the customer service team dealt with this for you🙂
Very satisfied with experience and product
Easy to order and to work out which model we needed. Arrived safely and well packaged.
Installed and working well.
Took quite a long time to arrive.
2 avril 2026
Réponse de Newblinds.co.uk
Thank you for your feedback. We're glad you're happy with the product.
We sincerely apologise for the delivery delay and lack of communication. We appreciate your patience and will work to improve this moving forward.
Good product
The product is good and works well the only comment I would like to make is keeping the customer informed with any holdups should be a higher priority the delivery date is important to the customer.
3 avril 2026
Réponse de Newblinds.co.uk
Thanks for taking the time to leave a review. It’s great to hear the product is working well for you. We completely agree that clear communication about any holdups is important, and we’re sorry if we didn’t keep you as informed as we should have. We’re working on tightening up our update process so this doesn’t happen again.
Classic
Waited for weeks for our order excuses after excuses paid for in advance our money out to long won't use again
1 avril 2026
Réponse de Newblinds.co.uk
Hi Bleddyn,
I am aware of the extended lead time on your order and I sincerely apologise.
I will contact you directly.
Best wishes,
Tim Pendleton
Managing Director
tim.pendleton@newblinds.co.uk
Great service..highly recommended
Really helpful staff. All emails answered promptly. Competitive prices and fast delivery of my electric blind. Highly recommended. Thank you Newblinds.
10 avril 2026
Avis spontané
Réponse de Newblinds.co.uk
Hi Paul,
Thank you for taking the time out to send us a review, we really appreciate it 🙂
Glad to hear you're happy with our service & delivery of your battery operated roller blind.
Great customer service
24 mars 2026
Réponse de Newblinds.co.uk
Thank you so much for taking the time to review, much appreciated.
Product seems good but delivery was longer than suggested
Product seems good and easy to install. Deducted 1 star as delivery was actually 4 weeks and not the 15 days stated when ordered. No contact from company until I chased the order.
3 avril 2026
Réponse de Newblinds.co.uk
Thank you for your feedback. We're glad you're happy with the product.
We sincerely apologise for the delivery delay and lack of communication. We appreciate your patience and will work to improve this moving forward.
A good, reliable service that I’d happily use again.
Good service and communication throughout. I’ve already placed my third order over the years for new building projects, which says a lot about the reliability and consistency. Always a smooth experience and happy with the results.
27 mars 2026
Avis spontané
Réponse de Newblinds.co.uk
Hi Martin,
I have searched our emails under your name but can only see an email from you back in 2024 which I replied to personally with a quote for a Skylight Lantern blind but nothing further.
Could you please contact me directly at gemma.burgess@newblinds.co.uk with your enquiry and I will be happy to help.
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