Newblinds.co.ukAvis 

Réponse de Newblinds.co.uk

Actualisé le 18 sept. 2025

Hello Heidi,

Thank you for your review.

I can see that your screen was ordered on the 1st August, and was delivered on the 26th August. This is 15 working days.

Our advertised lead time at the point in time when you placed your order was 10-12 working days. I do agree that the order was late, and I apologise for this. However, I would just like to clarify that the screen did not take over 4 weeks to arrive.

You are correct that during busy periods, we do have an automated phone message which directs customers to email our customer services team (customer.services@newblinds.co.uk) to receive the fastest response to delivery queries. We also have live chat via our website for a quick response. I can see that you have received prompt responses to any correspondence with the customer services team.

In relation to the sizes of your screen. I have reviewed your case and our correspondence with you.

Whilst we have suggested that collection for a inspection / refund would be possible, we have first asked you to provide specific information which you have not provided. This is why the collection has not taken place as yet.

You have mentioned that your builder has advised you that the screen is 10mm wider than the sizes he provided to you.

I can see that you have supplied a photo of the screen laid out in your window recess. However, this photo does not demonstrate that the screen supplied is bigger than the size that you have ordered, only that it is bigger than your window recess.

Looking at the photo, it would seem that the screen is more than 10mm wider than your recess.

Your screen was ordered with screw holes and brackets that would allow recess fixing, but you have supplied your sizes as 'blind size' rather than recess size, which may be a contributing factor.

As requested, it would be really useful to receive from you the actual size of the cassette, measured from end to end, with a tape measure and preferably a photo to illustrate this.

If your screen has been ordered incorrectly, we'd be happy as a gesture of good will to adjust the sizing for you. If we have made it incorrectly, then we can discuss whether a refund or correction and discount would be preferable.

However, as mentioned, we do need confirmation at this stage what manufactured size we are working with.

I will email you directly to request this information again.

I can assure you that customer care and satisfaction is very important to us.

Best wishes,
Tim Pendleton
Managing Director.

Réponse de Newblinds.co.uk

16 sept. 2025

Hello Natasha,

Thank you for your review.

I can see that you have been in touch regarding the size error on one of the seven blinds that you have ordered.

Please accept our apologies for this. It appears that this is a data entry error on the part of our supplier on receipt of the order. This is being rectified for you.

I note that you have raised the issue of the tilt handle. What I would say is that the venetian blind that we offer is of a specification that around 90% of the industry use for 25mm aluminium venetian blinds.

The majority of aluminium venetian blinds sold in the UK come with a transparent plastic tilt rod, which may seem quite light weight, but it is designed to be unobtrusive. I assume this is the component that you are referring to.

I am out of the office today and tomorrow. However, should you wish to send me any further detail of your concerns, I'd be happy to receive them.

I will email you directly so that you can reply should you wish to.

Best wishes
Tim Pendleton
Managing Director

Réponse de Newblinds.co.uk

Actualisé le 12 sept. 2025

Hello Stephen,

Thank you for your review.

The fly screen was advertised on a lead time of 2-3 working days, hence this arrived quickly.

The other product was advertised at 12-15 working days, which is up to 3 weeks, which is why this blind took longer. It has been dispatched today.

Taking into account weekends and bank holidays, Monday will be the 15th working day. So your blind will be delivered within the quoted lead time.

I hope this clarifies matters for you. I will contact you directly by email with the tracking information. And if you have any further questions, you can reply to me directly.

Best wishes,
Tim Pendleton
Managing Director.

Réponse de Newblinds.co.uk

2 sept. 2025

Hello Chris,

Thanks for your review.

I'm disappointed to receive this feedback for a number of reasons.

I acknowledge that the blinds were late in arriving and we were in communication about this with you.

The blinds were advertised with 3-4 working day delivery and were dispatched on the 6th working day. One of the boxes was then misrouted by DX and arrived later than the other.

I understand that delivery was later than promised and I apologise. My team assisted as best as they could with the DX issues.

Once the blinds had been delivered, we received your emails regarding the sizes and quality issues.

We asked to collect the blinds so that they could be checked for size and amended/remade if required.

However, you proposed keeping them and repurposing them.

You also suggested that this being the case, we could offer a discount on further blinds.

Your review is misleading because it implies that we refused to address the issue that you raised, and this is not the case at all.

In relation to the handset, I can see the factory dispatched the item to you, but it wasn't received. They have dispatched a second one to you by royal mail and my colleague Anna will send you the tracking information.

As mentioned above, we'd be happy to check and resolve any issues with the blinds. This offer is still open. But I would like to emphasise that you declined this solution in the first instance.

I will make contact with you directly to assess the best way forwards.

Best wishes
Tim Pendleton
Managing Director.