I recently bought a roller fly screen for our large bifold kitchen window and couldn't be happier. The process to order was super easy and it was also easy to install. The main purpose was to keep our... Voir plus
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I bought an aluminium chain insect screen. Can't fault the design or the manufacturing. But I would have been glad if Newblinds had told me how heavy it was (6 kg) and that mounting brackets were hig... Voir plus
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The blind wasn't correctly assembled when it arrived (missing one screw). There were NO instructions. The blind hadn't been paired with the remote control, nor limits set. The wrong adaptor was sent w... Voir plus
Newblinds.co.uk offer a variety of blinds, shutters, roman blinds and, crucially for me, insect screens. I had really struggled to find a decent supplier for insect screens in the UK, and these on... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!
Newblinds.co.uk - Blinds and Fly Screens
Écrit par l'entreprise
- Customer Service
- Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.
Coordonnées de contact
4,2
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Blinds look great
Blinds look great. Took a little longer than expected to arrive but that may be because they didn't have all the info they needed for sizing. I would use this company again.
21 août 2025
Window Fly Screen
I ordered a fly screen recently for my bedroom window the quality is excellent and great price to. It was really easy to install. Would highly recommend. Will be purcashing again. Thank you.
28 août 2025
Avis spontané
Poor follow-up servive
We have used this company many times, so decided to use them again for a blind on our high up, diffcult to access window on the stairs/landing. With some emailing back and forth we worked out to get a blind with a longer chain so we could operate the blind from the stairs. (we didn't want a remote operated blind as this would also be difficult to manage). The order was placed and paid on 03/07. By end of July still no blind. I had to chase them at least 3 times via email as I got no response on the phone. We then received the blind on 08/08 and the longer chain had not been delivered. As of today - 27/08, still no chain has been received. I have emailed them 4 times, left phone messages. I have been told that the factory is actioning this, but still no chain which makes the blind useless. Blind looks great and is good quality, but the follow up process is so frustrating that I don't think I'll order anything else from this company.
27 août 2025
Avis spontané
Réponse de Newblinds.co.uk
Hello Kirsten and Patrick,
Thank you for your feedback. It's much appreciated. I do understand and share your frustration.
I have had a look through the correspondence and can see that you had some discussions with myself and Gemma prior to placing your order about the best control method and appropriate (legally compliant) chain length.
I can assure you that despite the blind being delivered late, the instruction regarding the longer chain was passed to and acknowledged by the fabricator.
Upon notification that the chain length had not been manufactured correctly, a new side winder was sent and posted personally by their factory manager.
We have asked for another one to be sent by tracked delivery and the factory manager has confirmed back to Anna that this will happen.
I am going to follow up with him myself now and will ask for tracking details that we can send to you also.
I'm so sorry for the initial delay and that for some reason the replacement side winder has not made it to you.
I'll contact you directly by email also.
Best wishes
Tim Pendleton
Managing Director
Failure to deliver order
I placed an order and attempted to contact them when they did not arrive. You CANNOT speak to anyone and the phone message directs you to e-mail. Very suspicious that there is no way of telephone contact. Very poor and blinds have still not arrive after received a message to say the date they would be dispatched, be very aware of this company.
27 août 2025
Avis spontané
Réponse de Newblinds.co.uk
Hello Kevin,
Thank you for the review.
Please accept my apologies that your blinds have been delayed. We have some issues at the moment with staffing, which have delayed our production process on some products.
I can see that you have been in contact with our customer services team who have provided updates when requested by email.
I understand you have once been given a dispatch date and this has passed. My colleagues have been in contact with the factory again today who have confirmed that the order will be dispatched tomorrow.
All of our customer services team work from home currently. They have variable internet speed and background noise especially in the school holidays. As such, during busy summer periods especially, we do ask customers to email for the most prompt response from our team.
I will email you directly regarding your order also.
Please accept my apologies again for the delay.
Best wishes
Tim Pendleton
Managing Director.
A good product
Our screen was easy to fit but needless to say accurate measurements are essential. The screen works smoothly and easily.
26 août 2025
Ordered blinds on 12/7/25 to which was…
Ordered blinds on 12/7/25 to which was supposed to take 12-15 working days they arrived 6 weeks later. I am still waiting for a part that was missing from the original order. After a text conservation with the managing director all issues resolved to my satisfaction
25 août 2025
Avis spontané
Réponse de Newblinds.co.uk
Hello June,
Please can you supply your order reference. We do not have an order in that name around the date that you mention in your review.
My email address is tim.pendleton@newblinds.co.uk. I'd like to resolve this for you if you would be so kind as to let me know your order reference or the email address used to place the order.
Many thanks
Tim Pendleton
Managing Director
the item was just what I was looking…
the item was just what I was looking for easily found on site and arrived really quickly
25 août 2025
Réponse de Newblinds.co.uk
Your wonderful review made our day! Thank you for choosing us, and we look forward to continuing to meet our expectations. :)
Excellent product
The retractable fly screen arrived in perfect condition and was very easy to install, the quality is fantastic.
25 août 2025
Réponse de Newblinds.co.uk
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to us, and we can't wait to serve you again. :)
Sadly my new “No drill” blinds only…
Sadly my new “No drill” blinds only worked for 2 months before just falling down. Lovely quality though. New parts were quickly sent but didn’t work either. Great communication via email only though. Telephone number not manned.
21 mai 2025
Good quality blinds at a good price
Good quality blinds at a good price. Items came on time. Customer services were also helpful - both before buying the blinds to make sure they would work in our situation, but also to replace rails that for some reason had not been cut to the correct length
22 août 2025
What a great company
What a great company! Easy and quick process and very easy process for the return. The Team is amazing and very professional!!!
14 juillet 2025
Production Difficulties Well Handled
I bought 2 large motorised Venetian Blinds for the kitchen. Now they are up, they look great, and the functionality is exactly what I wanted.
Things can go wrong in any organisation, and there was a long delay between order and delivery. Apparently, this was due to a collapse of the supply chain. The measure of a company is how they deal with customers when things go wrong.
Gemma took control of the situation and provided plenty of information in regular updates. The situation was handled effectively and professionally.
I am about to order a matching blind for another room.
15 août 2025
Blinding
Easy to order, very quick delivery, easy to assemble and superior to many others we've tried.
I have a feeling that if I had an issue it would have been swiftly dealt with!
20 août 2025
Réponse de Newblinds.co.uk
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to us, and we can't wait to serve you again.
Réponse de Newblinds.co.uk
We really appreciate you sharing your review of our service. Thank you!
Ordered almost six weeks ago still no…
Ordered almost six weeks ago still no sign of them. Had to chase up multiple times not really had a satisfactory response and still don’t have the fly screens.
1 juillet 2025
Avis spontané
Réponse de Newblinds.co.uk
Hello Emma,
Please accept my apologies that there have been delivery issues with your order.
As explained in our earlier email, your order was dispatch and mis-routed by the carrier. They located the parcel and were due to return to the factory for inspection and re-delivery.
I would have expected this to happen by now, so I will check with the factory as to the status and we'll make contact with you my email.
Please accept my personal apologies for this issue.
Best wishes
Tim Pendleton
Managing Director.
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