Newedgeblinds Avis 

Bought three blinds. All items up to standard including fittings and instructions. Arrived next day. It gets no better than this!

Honestly speaking, getting any satisfaction or decent customer care from New Edge Blinds is like pulling teeth.

I ordered 10 plastic hooks to augment a ceiling track I bought from Argos and it has turned into a clown show.

Heaven forbid if you deal with Sophie. The best joke is if you want to speak to someone on the phone or ask for a manager, you'll be fobbed off that no-one knows anyone and everything is done by email. And in between the endless back and forth with no hint of a "sorry", there are repeated generic emails asking for reviews and sycophantic, impersonal " how-did-we do" emails saying that if I'm not satisfied, I must let them know.

(I managed to find a telephone number. What another waste of time that was. I had an email from Dean and that was that, repeated empty acknowledgements of my phone call, mobile number and request to speak to a manager,  I was back to Sophie).

Well, I had let them know, repeatedly, that I wasn't satisfied. And I replied to that email only to get a silly reply back saying "that's a shame you had to pay more for the return postage than the item cost in the first place". There's more but I'm completely bored with it myself.

Over a month later from original purchase date and I still don't have the 10 small pieces of plastic I wanted. Of course, after I returned the wrong item, it was all my fault from the outset that I asked for gliders for an aluminium (as opposed to plastic) track.I got "Fineline" not "Hidden" track gliders as a result of being directed to purchase via a link that Sophie sent me (both are aluminium tracks).  Apparently it's my job to know that they have more than one type of ceiling track - nothing to do with customer services when you ask them questions.

 Additionally, they are yet to acknowledge the tracked return of the 100 wrong pieces of plastic they sent me by mistake. They were also returned at my expense as per their instructions.

Wow! Customer service has moved on in these modern times! They think it's ok to recover their losses from their own mistakes at the customer's expense! And then still expect the customer to start again to purchase the originally required item!

I am absolutely appalled at the lack of care for paying customers. Definitely not returning for ANYTHING. Go to Dunelm and buy "Swish" brand (that's "Swish") at twice the price. It will be worth it as the communication has been reliably inconsistent and downright antagonistic. All communications aside from my original online request for extra gliders for an" aluminium ceiling track" and the phone call would be available to view here if I had the time and energy to collate the convoluted, endless trail. So tiresome.  The saga continues.

Thank you New Edge blinds, particularly Sophie. I'm looking forward to my next dental appointment.

I had an issue trying to process a refund for a joint return through the rigid Argos system, but Sophie from customer service was helpful, responded immediately, and tracked down my order reference to process the remaining refund straight away. Only one negative is that you can't return the items to an Argos store, hence the postage and packaging was pricey to return two blinds, hence 1 star less. However, Sophie's communication and customer care made up for it. Thank you!

Excellent service couldn't have been more helpful lovely emails to make sure that I was getting the right blind which was a night and day and also the correct size it fitted perfectly Sophie couldn't have been more helpful. Many thanks Pete

Paid for 4 blinds and only got one raised a dispute and they used the delivery information from the one delivered blind for all 4 , unhelpful from the start ni intrest in looking for the missing blinds , initially said all in one box impossible to fit four in the box I got then changed and said was four boxes banded together , do not purchase from them I’m down over a 150£

Got a faulty item through Argos. Been emailing for 2 weeks. Whilst they understand my frustrations, they haven’t provided the free returns they’ve promised. Either the customer service is AI or they are waiting it out until I am outside the 30 days.

I couldn’t have wished for a better experience with this company. I can’t praise them up enough. Nothing was too much trouble and a certain lady had time to give me or get me the answers I required.

Really easy ordering system. I also had a question about my order and I received a quick and helpful response. The follow up email to check I was happy with everything was a nice touch. The rail came with all of the fixtures I needed and I was able to fit it easily. Would definitely recommend.

I had done lots of research before I stumbled across New Edge Blinds, and these seemed the cheapest for what I was looking for and had some good reviews. I wanted to double check a couple of things with them before I places my order and they were extrememly quick to get back to me and answered all my questions. I have just put the track up and I am so pleased with it. It is exactly as described and I would definitely order from them again.

Excellent communication.
I had some questions before ordering extendable no drill curtain poles and got a helpful answer within an day. This was followed by an email to check everything was okay once they had been delivered. And the curtainpoles are perfect

Quality blinds and excellent value for money! Customer service I received was exceptional and I feel confident to return whenever I need more blinds in the future. Highly recommend.

Bought a wooden curtain pole from them which wasn’t the colour we hoped for. I contacted them and there were no issues returning it. What did really impress me was the fact they responded by email on a Sunday. All communication has been excellent and very helpful.

Great company to order with, quality products and excellent service. Fantastic communication throughout.

the blinds are good quality and just as described .
well pleased with them.

Excellent customer service, highly recommended 🤗

Excellent customer service from Sophie today. I sent an email regarding a new blind and she answered almost immediately. She was extremely polite, efficient and very clear in steering me in the right direction. Even got a slight refund. Absolutely lovely, professional attitude. 5*

Initially received the wrong item . Only realised and advised late on a Friday expecting reply the next week, but got an acknowledgement from a human that evening and the correct item received promptly. Further contact to check I was happy.
Very good quality blind at the best price I could find and looks great.

I ordered blinds from this company on Debenhams . Thinking that the return policy would be as a normal return . On receiving the blinds they were not the shade I was looking for looking darker in real life I asked if I could return the blinds they were just roller blinds and not made to order . I was told I needed to email the actual blind company which I did . I got a quick response and told not a problem to return was given an address and told to return tracked . I don’t know if being naive but in past I’ve been forwarded on a qr code or something similar to return . I was told that they can arrange for a pre paid label and they would deduct this from my refund I was told this would be £37 … for the 3 blinds was only £90 and asking £37 to return … if I had known this I would never of ordered from them as this is nearly half the price of the blinds . Would not recommend not using there service again

Do not purchase via B&Q Marketplace. Ordered cream day and night black out blind. Poor quality, not black out at all. Company now charging me to return which will cost half the price of the blind. Completely unnaceptable

This company have a person that is a very good value for the company.
Sophie the person that look after my problem after 3 attempts of sorting my issue and in all of the situations Sophie was very important very kind profissional and always willing to care of my self with best performance as Sophie did Sophie is more than 5 stars many thanks for everything.