Excellent service couldn't have been more helpful lovely emails to make sure that I was getting the right blind which was a night and day and also the correct size it fitted perfectly Sophie couldn't... Voir plus
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Lisez les avis des autres
Got a faulty item through Argos. Been emailing for 2 weeks. Whilst they understand my frustrations, they haven’t provided the free returns they’ve promised. Either the customer service is AI or they a... Voir plus
I had an issue trying to process a refund for a joint return through the rigid Argos system, but Sophie from customer service was helpful, responded immediately, and tracked down my order reference t... Voir plus
Bought three blinds. All items up to standard including fittings and instructions. Arrived next day. It gets no better than this!
À propos de l'entreprise
- Magasin de rideaux et stores
- aussi dans
- Accessoires de meubles
- Fournisseur et fabricant de rideaux
- Magasin de bricolage
- Magasin de garnitures de portes et fenêtres
- Magasin de rideaux
Écrit par l'entreprise
Blind Shop
Coordonnées de contact
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Royaume-Uni
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,7
Moyen
869 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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I never leave negative reviews but have made an exception!!!
This review is only one star because of the customer service, not the blind itself!
I ordered a bespoke blind end of August, almost £200 for a small blind, a considered purchase I would say?
I had a delivery link that continued to say waiting for the item so messaged the company to be replied with in a (what I consider) passive aggressive response reminding me it was made to measure. Yes I agree that would take time, but why send the link?? This was addressed when I left a review because I had been sent a few requests to do so and an apology made on here…..for future customers I fear! The blind eventually arrived without any further communication and the box was not only ripped, it was open fully one end. Now I read many review sites before I purchase (sadly not this one!!) and all the advice is, unless you can inspect the goods, do not accept. The delivery guy said he didn’t have time, so I refused. I emailed the company to explain, I didn’t want the time or expense of returning the blind should it have been faulty or parts missing. I asked if I could have a perfect blind or a refund and was told I couldn’t have a refund as it’s bespoke…..I have since been advised by a solicitor friend this isn’t true. Yes, I wouldn’t be entitled to a refund if I changed my mind, but in the eyes of the law, the blind hadn’t been delivered so this rule doesn’t apply.
However, I waited!!! Two weeks later I have heard nothing so emailed again to be informed the blind hasn’t been received yet. Now in essence apparently I should wait, for how long? Isn’t this the companies problem? Who knows! Apparently I could have a partial refund but not a full refund??? Then all I am getting is “the packaging doesn’t mean the blind is faulty, it’s there to protect the blind” yes but it’s not fit for purpose as it’s split and open, and not once have I stated the blind is faulty, my email asked IF it was faulty and what was happening with my £200 order. The emails just keep going over the same thing, they want to find a resolution but only on their terms. I have now raised a dispute with PayPal as I am going round in circles, £200 out of pocket and with no blind after a month of waiting. Now who is being unreasonable, the customer who paid up front, waited over a month with poor communication or a company who obviously don’t give two hoots about customer satisfaction??? As I said, the one star is for the customer service as I haven’t actually received the product I paid for
2 octobre 2026
Avis spontané
Réponse de Newedgeblinds
Hi Sue,
We are sorry that you remain unhappy, but we do not believe this review accurately reflects what happened.
This was a bespoke, made-to-measure blind manufactured specifically to your measurements. The delivery was refused because the outer packaging had been damaged/opened in transit. The blind itself was not inspected, and at no stage was any damage to the blind actually established.
Damage to external packaging does not automatically mean that the product inside is damaged. This is why we explained that we first needed the blind returned and assessed before determining the appropriate resolution.
We have never suggested that a genuinely faulty or damaged bespoke blind would simply be left unresolved. Had the blind been confirmed as damaged, we would have dealt with this appropriately through repair, replacement or another suitable resolution.
We also responded to your correspondence throughout and continued trying to resolve the matter. Unfortunately, a payment dispute was subsequently opened, which means the matter now also has to proceed through the relevant payment-provider process.
We completely understand why damaged packaging would cause concern, but we feel it is important to clarify for anyone reading this review that the blind itself was refused before inspection and no fault or damage to the actual made-to-measure product was ever confirmed.
Kind regards,
1st class customer care
This is the first time ive used this company for window blinds and I would definitely use them again in the future. We had some problems on two occasions where the blinds where damaged due to a bad delivery company unable to deal with fragile goods.
New edge blind went out of there way to ensure that I received my new blind as it should be, in perfect contion. Great item but the customers service was 2nd to none. Sophie, your a Diomand.
25 septembre 2026
Avis spontané
Réponse de Newedgeblinds
Hi,
Thank you so much for your wonderful review and for giving us the opportunity to put things right!
We're really sorry that your blinds were damaged during delivery, but we're delighted that we were able to resolve everything and get your new blind to you in perfect condition.
Your lovely comments mean so much to us, and we'll be sure to pass them on.
We truly appreciate your patience, understanding and willingness to shop with us again. We look forward to welcoming you back in the future.
Kind regards,
New Edge Blinds an excellent company
New Edge Blinds offered larger size blinds at a fair price. Unfortunately my order arrived damaged. The company were immediately helpful and sorted out a replacement very quickly. Dealing with them was smooth, efficient and very impressive. I can heartily recommend them.
23 septembre 2026
Avis spontané
Réponse de Newedgeblinds
Hi Andrew,
Thank you so much for your fantastic 5-star review and recommendation!
We're delighted to hear that you're pleased with your blinds and the service you received. We're sorry your original order arrived damaged, but it's lovely to know our team was able to resolve everything quickly and make the replacement process straightforward.
Providing quality products at competitive prices, backed by excellent customer service, is something we take great pride in, so your feedback really means a lot to us.
Thank you again for your patience and support. We look forward to welcoming you back in the future!
Kind regards,
Faux wood Venetian blinds
Bought some faux wood Venetian blinds. Quality is excellent, and customer service when I had a couple of queries was brilliant, replied very quickly and answered my questions helpfully. I was so pleased with them but I’ve now bought another set for another room.
23 septembre 2026
Avis spontané
Réponse de Newedgeblinds
Hi,
Thank you so much for your lovely review and for choosing New Edge Blinds again!
We're delighted to hear that you're so pleased with the quality of your faux wood Venetian blinds and that our team was able to answer your questions quickly and helpfully.
Knowing that you were happy enough with your first purchase to order another set for a different room really means a lot to us. There's no better compliment than a returning customer!
We truly appreciate your support and look forward to helping you with any future window furnishings.
Kind regards,
Really excellent customer service
Really excellent customer service - highly recommend
21 septembre 2026
Avis spontané
Réponse de Newedgeblinds
Hi Kate,
Thank you for your kind review and recommendation.
We're pleased to hear you were happy with the customer service you received. We really appreciate you taking the time to share your feedback and hope to welcome you back in the future.
Kind regards,
Order never arrived
Worst customer service ever. One of Argos trusted sellers. Trusted? Far from it. They refuse to give a refund and parcel courier say they have yet to received my parcel. Delivery promised within 3-4 days. Now day 8 and no tracking; nothing. Avoid these scammers .
14 septembre 2026
Avis spontané
Réponse de Newedgeblinds
Hi Sarah,
We're sorry to hear about your experience and the frustration caused by the delay with your order.
We understand how disappointing it is when a delivery doesn't arrive as expected, particularly when tracking information isn't available.
We previously requested further information through Trustpilot to help investigate your concerns, but unfortunately haven't received a response.
We take complaints like this seriously and would welcome the opportunity to review what happened and ensure an appropriate resolution is reached.
Please get back in touch with us through your Argos order so our team can assist you further.
Kind regards,
Good after-sales support
Nice product, prompt dispatch, and good after-sales support
22 mai 2026
Avis spontané
Réponse de Newedgeblinds
Hi Gav,
Thank you for your review.
We're pleased to hear you're happy with your purchase, the prompt dispatch and the after-sales support you received.
We appreciate your feedback and hope to welcome you back in the future.
Kind regards,
Very helpful
They couldn’t supply exactly what I wanted, but were very helpful
21 septembre 2026
Avis spontané
Réponse de Newedgeblinds
Hi David,
Thank you for your review.
We're sorry we couldn't supply exactly what you were looking for, but we're pleased our team was able to help.
We appreciate your feedback and hope we can assist you with a future purchase.
Kind regards,
Great communication and very helpful.
Great communication and very helpful.
21 septembre 2026
Avis spontané
Réponse de Newedgeblinds
Hi Cheryl,
Thank you for your kind review.
We're pleased to hear you found our team helpful and communication was good throughout.
We really appreciate your feedback and hope to welcome you back in the future.
Kind regards,
Six months no product no refund, just a legal warning
I’m not sure what else to call paying for something and receiving neither the product nor a refund, but the company has warned of possible legal action over my use of the word “scam”, so I have amended my review.
I wrote a review for this company stating that I felt I had been scammed because they took my money over six months ago, and I never received the product or a refund.
The seller has since sent me an email threatening possible legal action if I do not amend my review.
A very large proportion of reviews for this company on other sites describe a similar experience: items are ordered but do not arrive, and customers report repeated promises that the issue is almost resolved. In our case, more than six months have passed, and we still get a refund.
They have found the time to write a detailed warning about my review while my order remains unresolved. I wish the same urgency were being applied to getting refund.
We are far from alone in this. Please save yourself hundreds of pounds and months of hassle. I’m sharing my experience in the public interest to help others make an informed decision before ordering.
2 mars 2026
Avis spontané
Réponse de Newedgeblinds
Hi Minji,
We're sorry to read your review and understand your frustration regarding your outstanding order and refund.
We are a small, family-run business, and we work incredibly hard to provide an honest and reliable service. Being described as a scam is genuinely upsetting, particularly when we care so much about our customers and the reputation we've worked hard to build.
That said, we fully appreciate that your main concern is receiving either your order or your money back, and we don't want that to be overshadowed by a disagreement over the wording of your review.
We respect your right to share your experience, and our priority is to find a fair resolution to the outstanding issues with order WEB26441.
We're sorry that this situation has reached this point and would welcome the opportunity to bring it to a satisfactory conclusion.
Kind regards,
Ease of using the website and getting…
Ease of using the website and getting the size I required in the made to measure Roman blind cassette. The cassette had everything I needed to complete and hang the blind. Delivery was as stated and kept up to date. Definitely use again. Many thanks
3 septembre 2026
Avis spontané
Réponse de Newedgeblinds
Hi Susan,
Thank you for your lovely review.
We're pleased to hear you found our website easy to use and that your made-to-measure Roman blind cassette arrived with everything needed for installation.
It's also great to know you were happy with the delivery and communication throughout.
We really appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Review requested
I've been emailed by NewEdgeBlinds to leave a review after a recent order. However I never made any order. That's the extent of my experience with them.
20 septembre 2026
Avis spontané
Réponse de Newedgeblinds
Hi Jonathan,
Thank you for bringing this to our attention.
We're sorry you've received a review invitation despite not placing an order with us. It appears your email address may have been included in our invitation system in error.
We appreciate this must have been confusing and apologise for the inconvenience.
If you could contact us at support@newedgeblinds.com, we'll be happy to investigate and ensure your email address is removed from any further review invitations.
Kind regards,
Great support
The customer service team were so good, they helped with extra instructions and continously offered more help. They even followed up a couple of weeks later to make sure I had been able to fit all the blinds.
Delivery was quick, with consistent updates and tracking
20 septembre 2026
Avis spontané
Réponse de Newedgeblinds
Hi,
Thank you for your kind review.
We're pleased to hear our team was helpful throughout and that the additional instructions and follow-up support made a difference.
It's also great to know you were happy with the delivery and communication.
We really appreciate your feedback and hope to welcome you back in the future.
Kind regards,
I had a question about a curtain rod…
I had a question about a curtain rod and Sophie came back straight away with a very comprehensive answer. It’s so nice to get the friendly human personal touch amid the usual auto response of AI !
19 septembre 2026
Avis spontané
Réponse de Newedgeblinds
Hi,
Thank you for your lovely review.
We're pleased to hear Sophie was able to answer your question quickly and thoroughly. Providing friendly, personal customer service is something we really value, so it's great to know you appreciated that approach.
Thank you again for your feedback, and we hope to welcome you back in the future.
Kind regards,
Good customer service
I ordered two blinds from Argos which were delivered a couple of days late but they seem to be the delivery company DX since they gave a date and then didn’t deliver it on that date and when they did deliver it they propped the blinds up against the front door and walked away and just after they left the blew over and bent and were completely unusable. I contacted new edge and they were very quick and replaced the blind straight away and dealt with the delivery company. I’ve since installed them and they seem very good value for money. We’ll see how long they last but given the price I’m prepared To give some leeway the customer service was excellent.
8 septembre 2026
Avis spontané
Réponse de Newedgeblinds
Hi Hugh,
Thank you for your review and for sharing your experience.
We're sorry your original delivery was delayed and the blinds arrived damaged, but we're pleased we could arrange replacements quickly and get everything resolved for you.
It's great to hear you've now installed your blinds and are happy with their quality and value for money.
We really appreciate your patience and feedback, and hope to welcome you back in the future.
Kind regards,
Horrendous customer service
Horrendous customer service.
I ordered an item and >2 weeks later the shipping tracking is showing as not having received the item. Emailed, got a response but no follow up and not details.
Worst of all the phone number is a scam - it goes through to a seperate office that is a glorified answering service, no contact to anyone who can actually check the details. A complete waste of time.
Edit: after further calls/emails from me (no proactivity on their end) I eventually got the item... And it was a different shade of white to advertised.
29 août 2026
Réponse de Newedgeblinds
Hi,
We're really disappointed to read your review, and we're sorry that your experience with us fell short of expectations.
We appreciate how frustrating it must have been to wait for your order without clear updates, particularly when you had to repeatedly chase for information.
Regarding our telephone service, we use an external answering service to handle enquiries, and we're sorry this wasn't made clearer or that you didn't receive the assistance you needed.
We're also sorry to hear that the shade of white wasn't as expected when your order eventually arrived.
We genuinely value our customers and take feedback like this seriously. If you're still unhappy with the colour supplied, please get back in touch so we can look into this and hopefully find a suitable resolution.
Kind regards,
I never received my order
I never received my order. I ordered a sample in the hope to ordering the whole thing for my kitchen window and it never arrived, I’ve checked the tracking over and over and there’s not been an update since I ordered it. Wouldn’t spend more money to not receive something of a larger value.
You have said you’ve been in contact with me on your reply yet I have no had one form of communication since my confirmation order and I received tracking the moment I ordered it so that is again false in your response.
13 septembre 2026
Avis spontané
Réponse de Newedgeblinds
Hi Emma,
We’re really disappointed to read this, particularly as we have been in contact with you regarding the samples.
The original samples were sent using an untracked service. When they did not arrive as expected, we arranged for replacement samples to be sent with tracking so that their progress could be monitored more closely, and we have kept you updated throughout.
Please be assured that the replacement samples are still on their way to you and we will continue to keep an eye on the delivery until they arrive.
We completely understand why the delay has made you hesitant about placing a larger order, but we hope that once the samples arrive we can restore your confidence in us and help with the blinds for your kitchen window.
Kind regards,
Night and day roller blind
Ordered 8 blinds in total to fit out a whole house they’re good quality and easy to install and arrived in 4 days.
1 blind had a broken pull cord mechanism but a replacement part was dispatched and received in just 2 days and easy to replace. Overall very happy
26 août 2026
Réponse de Newedgeblinds
Hi,
Thank you so much for your lovely review and for choosing us to supply all 8 blinds for your home.
We’re really pleased to hear you’re happy with the quality, that they were straightforward to install and that the order arrived quickly.
We’re sorry one of the pull cord mechanisms arrived damaged, but we’re glad we were able to get the replacement part out to you quickly and that it was easy to fit.
Thank you again for your order and your kind feedback. We really appreciate it.
Kind regards,
I ordered a cream wooden curtain pole…
I ordered a cream wooden curtain pole from this company. It arrived 10 days after I ordered it online.
It was shoddy and dirty, very poorly wrapped.
I had to return it to them at my cost (19.12), no refund
offered on return costs. There is no phone number to
speak to a member of staff regarding anything.
I did get a refund eventually. I would not buy again from this company and would not recommend them, customer service is very frustrating.
27 août 2026
Avis spontané
Réponse de Newedgeblinds
Hi Sandra,
We’re sorry to see this review, although we would like to clarify a few points for anyone reading.
When you contacted us about the curtain pole, we were happy to resolve the issue and offered a replacement. You chose instead to return the item for a refund.
We do not offer a general free returns service, and the £19.12 return service was selected independently. We had not agreed in advance to reimburse this cost.
Your refund was processed promptly, and we can also confirm that we do have a telephone contact service. Our records show that your calls were answered and the details were passed to our customer service team for follow-up.
We appreciate that you were unhappy with the product, however we were unable to establish a confirmed fault that would support some of the comments made about its condition. Nevertheless, we remained willing to help throughout and provided both a replacement option and ultimately the refund you requested.
We are disappointed that you feel unable to recommend us, but we do feel it is important that the full circumstances are represented fairly.
Kind regards,
The order of our blind was processed…
The order of our blind was processed very quickly which was very good , The only complaint we have is the delivery service from Evri , the package was dirty and all squashed at one end also we received a email from them saying the delivery would be delayed due to the size of the parcel they would have to organise a bigger delivery van the blind was about a metre , perhaps also your packaging could be a bit better probably in a box instead of just the plastic, we haven’t put the blind up yet but highly satisfied with the quality of the product.
29 août 2026
Réponse de Newedgeblinds
Hi Sandra,
Thank you for taking the time to leave your feedback. We’re really pleased to hear that your order was processed quickly and that you are happy with the quality of the blind itself.
We are sorry, however, about the condition the parcel arrived in and the delay with Evri. Parcels of this size can sometimes require a larger delivery vehicle, but we completely understand how frustrating it is to receive a package that looks dirty or crushed after waiting for delivery.
We also appreciate your comments regarding the packaging. We are continually reviewing how our blinds are protected in transit, particularly on longer parcels, and feedback like this is genuinely useful to us.
We hope the blind fits perfectly once installed, but if you notice any damage or have any difficulty fitting it, please get in touch and we will be happy to help.
Kind regards,
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