Excellent service couldn't have been more helpful lovely emails to make sure that I was getting the right blind which was a night and day and also the correct size it fitted perfectly Sophie couldn't... Voir plus
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Lisez les avis des autres
I had an issue trying to process a refund for a joint return through the rigid Argos system, but Sophie from customer service was helpful, responded immediately, and tracked down my order reference t... Voir plus
Got a faulty item through Argos. Been emailing for 2 weeks. Whilst they understand my frustrations, they haven’t provided the free returns they’ve promised. Either the customer service is AI or they a... Voir plus
Bought a wooden curtain pole from them which wasn’t the colour we hoped for. I contacted them and there were no issues returning it. What did really impress me was the fact they responded by email on... Voir plus
À propos de l'entreprise
- Magasin de rideaux et stores
- aussi dans
- Accessoires de meubles
- Fournisseur et fabricant de rideaux
- Magasin de bricolage
- Magasin de garnitures de portes et fenêtres
- Magasin de rideaux
Écrit par l'entreprise
Blind Shop
Coordonnées de contact
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Royaume-Uni
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,7
Moyen
870 avis
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A répondu à 91 % de ses avis négatifs
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I purchased 1 mknth back via B&Q…
I purchased 1 mknth back via B&Q platform and item is not recievd and nor have they refunded my money. Now they do not seem to respond as well. I have to take this up as a fraud from.my bank. Do not ever purchase from this brand
28 novembre 2025
Avis spontané
Réponse de Newedgeblinds
Hello,
We’re sorry to hear about your experience and understand how concerning this must have been.
This order was placed during the Christmas period when our manufacturing partner was closed, which caused a delay. The item has since been delivered, and we apologise that this was not clearer at the time.
If the item is no longer required, we’re more than happy to assist with a return and refund in line with the B&Q Marketplace process. Please contact us directly and we’ll support you promptly.
Best Regards
Product is ok if / when it finally arrives!
The product when it finally arrives is ok and the customer service are responsive and polite. Unfortunately they seem to have trouble in delivering the product. I ordered a curtain pole and one month later I was able to put the pole up, after ordering a connector part myself from Amazon and using our own screws. The pole arrived missing all these parts in a broken box 2 weeks late. They then sent out the missing fixings and brackets (which I had to ask twice for) which eventually turned up 3 days late and missing all the screws and rawl plugs. At one point when the pole was missing they said they had sent a replacement; they didn't as the original one turned up less than 12 hours after they said they would send one. After that we had a slightly farcical email exchange where they insisted the missing pole that eventually arrived was the replacement. I gave up on that fight. In short, they are polite and the product is ok, although extremely badly packaged. There was an element of having to chase them when things went quiet and I still didn't have a product, but they were always polite, just didn't follow through with what they said they would do. I would recommend ordering anything with an extremely long lead time just in case. I never thought I would have such a long email thread and have to wait so long for a curtain pole.
27 novembre 2025
Réponse de Newedgeblinds
Hi Alison,
Thank you for taking the time to leave such detailed feedback.
We’re genuinely sorry for the delays, the packaging issues, and the frustration caused by missing components and inconsistent updates. That is not the experience we aim to provide, and we understand how disappointing it must have been, especially for what should have been a straightforward purchase.
While we’re pleased our team remained polite and responsive, it’s clear we fell short on follow-through and delivery in this case. Your comments around packaging, communication gaps, and expectations are taken seriously and have been fed back internally so we can improve.
If you’d be willing, we would still welcome the opportunity to review this further and see if there’s anything we can do to make amends.
Kind regards,
Absolutely outstanding customer…
Absolutely outstanding customer service! The racks were top quality and arrived incredibly fast, even during the busy pre-Christmas period. Many thanks!
15 décembre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Olga,
Thank you very much for your lovely feedback.
We’re delighted to hear you were happy with both the quality of the racks and the fast delivery, especially during the busy pre-Christmas period. Your kind words about our customer service mean a great deal to the team.
Thank you again for choosing New Edge Blinds.
Kind regards,
super blinds
super blinds, they fit perfectly and are as stated blackout blinds. very easy to fit
8 décembre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Pam,
Thank you for your great review.
We’re really pleased to hear the blinds fit perfectly, do exactly what they’re meant to do, and were easy to fit. Your feedback is much appreciated.
Thank you for choosing New Edge Blinds, we hope to help you again in the future.
Kind regards,
Nice blind.
It’s a nice blind but would appear to be old stock as a bit grubby and chrome eyelets tarnished a bit.
12 décembre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Ian,
Thank you for your feedback.
We’re pleased to hear you were happy with the blind itself, but we’re sorry to hear about your concerns regarding its condition on arrival. This isn’t what we would expect, and we’d be more than happy to look into this further and review available options with you.
If you haven’t already, please feel free to contact our customer service team directly so we can assist.
Kind regards,
Great blind and great price
Ordered a new blind online, followed the measuring guide and blind came in a matter of days. Super easy to fit and really good quality it looks great in my sons new room and he loves it too. Great company, will return.
30 novembre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Susan,
Thank you for your lovely feedback. I’m really pleased the measuring guide was helpful, the blind arrived quickly, and it was easy to fit. Even better that it looks great in your son’s new room and he loves it too!
We really appreciate your support and look forward to helping you again.
Kind regards,
The ordering process was very easy
The ordering process was very easy, I received my order quicker than expected, blinds fitting instruction was straightforward.
All good
Many Thanks
Phillip
25 novembre 2025
Réponse de Newedgeblinds
Hi Phillip,
Thank you for your review.
We’re pleased to hear you found the ordering process easy, the delivery quicker than expected, and the fitting instructions straightforward. It’s great to know everything went smoothly.
Many thanks for choosing New Edge Blinds, we hope to help you again in the future.
Kind regards,
Firstly I have received great advice…
Firstly I have received great advice from their customer services team. Then, having made a mistake with the measurement of the track, I was treated very kindly. I haven’t received such great service in a long while.
1 décembre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Sarah,
Thank you for taking the time to leave this review. I’m really pleased our customer service team were able to give you helpful advice and look after you when the measurement needed adjusting, mistakes happen, and it’s important to us that you’re supported throughout.
We really appreciate your kind words and look forward to helping again whenever you need anything.
Kind regards,
Shocking customer service
Shocking customer service. I ordered a curtain pole through B&Q and the wrong item was delivered. After contacting B&Q, New Edge Blinds said I needed to return the wrong item to a local B&Q store before they would ship the correct item, because their returns policy doesn't include courier collections, despite the fact the Consumer Rights Act states the supplier is responsible for paying for and arranging collection when the wrong item is delivered.
New Edge Blinds expect me to waste my own time and money to correct a mistake that they made. Absolutely shocking, and illegal, customer service.
9 décembre 2025
Avis spontané
Réponse de Newedgeblinds
Hi George,
I’m sorry to hear about this and I understand why you’re frustrated, receiving the wrong item is not what anyone expects.
Because this order was placed via B&Q, the return/exchange process is normally handled through B&Q’s returns channel, which is why a store return may have been suggested. However, we absolutely do not expect you to be out of pocket for correcting an error, and we want to resolve this fairly and promptly.
We have asked for a few further details (such as the B&Q order/reference number and the item received vs. expected) so we can investigate properly and arrange the correct resolution as quickly as possible.
Once we have the requested information and we’ll take this forward immediately.
Kind regards,
I ordered 115cm wide blinds
I ordered 115cm wide blinds, the instructions ok the product page said they can be trimmed up to 8cm. They arrived already cut so I could not cut them down. No instructions in the box, the cuts were not even clean and all the shrapnel was in the box. They did not state that they would cut them down. I believe they have just sent me some second hand blinds. Now I have to pay to ship them back. Absolutely unbelievable.
24 novembre 2025
Réponse de Newedgeblinds
Hi Hannah,
I’m sorry to read this and for the frustration caused. After checking our records, the order placed does not appear to be for a 115cm width, so there may be some confusion over the size selected at checkout. We also want to reassure you that we do not supply second-hand blinds, all items are dispatched as new.
That said, if the blinds arrived with a poor cut finish, debris in the packaging, or missing instructions, that’s not acceptable and we want to put it right. We have contacted you directly to resolve this, but we haven’t received a response yet.
Please reply to our message with your order details so we can investigate and agree the quickest solution.
Kind regards,
The delivery took ages…
The delivery of the duvet set took ages to arrive and when I opened the parcel, the duvet set didn't have any wrapping on!
I'm returning it as obviously been handled and I suspect returned by another customer like that!
28 novembre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Christine,
I’m really sorry the delivery took longer than expected and that the duvet set arrived without the packaging you would rightly expect. We are sorry about this and we completely understand your concern.
We have already contacted you directly and provided a free return method so you’re not out of pocket. As soon as the return is received, we’ll process your refund promptly (or arrange a replacement if you’d prefer).
Kind regards,
Great blinds really easy to order the…
Great blinds really easy to order the correct blinds. Really fast delivery I can’t fault them will use again - highly recommended!
10 novembre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Ali,
Thank you for the brilliant review and for recommending us, we really appreciate it. I’m glad the ordering process was straightforward and that your blinds arrived quickly.
If you ever need help matching a fabric/colour, measuring for a new window, or placing a repeat order, just let us know, we’ll be happy to help.
Thanks again,
Sample colour names unrelated to product colour names!
I ordered (and paid postage for) six samples of different colours and materials for made-to-measure Venetian blinds. Unfortunately the range names and colours of the samples have no correlation with what is offered on the website. When I queried this with customer services I was advised that colour “dream” is actually “ultra white” (!), but not to order a blind if I wasn’t confident it would be my preferred colour. Needless to say, I have no confidence and have not ordered.
16 novembre 2025
Avis spontané
Réponse de Newedgeblinds
Dear JCL,
Thank you for taking the time to share your feedback. We’re genuinely disappointed to hear that you felt the sample colours did not align with the product names on our website.
To clarify, the colour names shown online are our retail names, while the factory uses different internal names. This can understandably cause confusion, and we did explain this when you contacted us. We also reassured you that the blind you order will always match the physical sample you receive, regardless of the naming difference.
We regret that this left you feeling uncertain and that you chose not to proceed with your order. Our aim is always to give customers confidence in their purchase, and we will review how we present colour names to make this clearer in future.
Best Regards
Excellent customer service
Excellent customer service. Replied quickly to my queries and the blinds arrived quickly too.
The blinds are perfect, but can't take the credit of installing them as I friend did that but they look great.
Would definitely buy from New Edge Blinds again. Thank you 😊
12 novembre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Sally,
Thank you so much for your lovely review 😊
We’re really pleased to hear you were happy with the service and the quick delivery, and that the blinds look great once installed, full credit to your friend for the fitting! It’s great to know you’d shop with us again.
Thank you for choosing New Edge Blinds, and we look forward to helping you in the future.
Kind regards,
Amazing and easy kits for me to make roman blinds.
I ordered these roman blinds kits for a customer that im making roman blinds for after she gave me the measurements.
When arrived she came and checked it was all I needed as she ordered fabric.
Was all perfect and now I've started making.
I will be making another customer some, so will be ordering more of the kits soon. I will also making myself some aswell. Can't wait. 100% order from here again
26 octobre 2025
Réponse de Newedgeblinds
Hi Hayley,
Thank you so much for your fantastic review.
We’re really pleased to hear the Roman blind kits were exactly what you needed and that everything arrived complete and ready to use. It’s great to know they’re working well for your customer, and even better that you’ll be ordering more for future projects (and for yourself too!).
Thank you for your continued support, we look forward to helping you again very soon.
Kind regards,
Blind arrived very quickly
Blind arrived very quickly. Comms very good. Very happy, thanks
11 octobre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Harley,
Thank you for your review.
We’re really pleased to hear your blind arrived quickly and that you were happy with the communication. Thanks again for choosing New Edge Blinds.
Kind regards,
What a great find
Oh wow so pleased I found this company.
Very reasonable prices, quality A*
Came quicker than expected, they look lovely.
We will be purchasing from you for the rest of our house
23 octobre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Karin,
Thank you so much for your lovely review.
We’re delighted to hear you were happy with the quality, value, and speedy delivery, and even more so that you’ll be coming back to us for the rest of your home. That really means a lot to our team.
Thank you again for choosing New Edge Blinds, and we look forward to helping you with your next orders.
Kind regards,
Good product for a good price
The blind arrived quickly, and I'm so pleased with the quality and price that I've ordered another two.
26 octobre 2025
Réponse de Newedgeblinds
Hi Cherry,
Thank you for your great review.
We’re really pleased to hear you were happy with both the quality and the price, and even more so that you’ve ordered another two. That means a lot to us.
Thank you again for choosing New Edge Blinds, and we look forward to helping you again very soon.
Kind regards,
Read the returns policy before purchasing
Unfortunately the item’s poor packaging resulted in many of the contents missing on delivery. I then had to pay for returning the item even though the fault was theirs. As this was a large item the cost to return was nearly as much the purchase price. Of note, I subsequently purchased exact same item from another company which was securely packaged and as expected.
25 août 2025
Réponse de Newedgeblinds
Hi Dee,
Thank you for sharing your feedback.
We’re sorry to hear about the issues you experienced with packaging and missing components, that’s certainly not what we want for our customers. Where items arrive incomplete or damaged, we always aim to resolve this by sending replacement parts or offering appropriate solutions in line with marketplace and returns policies.
Return costs can unfortunately vary depending on item size and courier, and we understand how disappointing that can be. Your comments regarding packaging have been noted and fed back to the team, as this is something we continually review and improve.
If you’d like us to revisit this matter, please feel free to contact our customer service team directly so we can look into it further.
Kind regards,
Helpful staff selling decent products
Being a complete novice, I had a lot of questions about making Roman blinds which Keenan, in particular, answered in a very well-considered and patient manner. It soon transpired that - other than fabric - the kit did, indeed, contain everything I needed … at a reasonable price, too!
4 septembre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Steve,
Thank you for taking the time to leave such a thoughtful review.
We’re really pleased to hear that the guidance provided helped you feel confident making your Roman blinds and that the kit included everything you needed. It’s great to know you were happy with both the support and the value.
Thank you again for choosing New Edge Blinds, we truly appreciate your feedback.
Kind regards,
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