New English Teas Avis 

46
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent service, easy to order and arrived on time as it was a present for my daughter, she loved the tin and enjoying the tea .

Noté 5 sur 5 étoiles

New English Tea is exactly what the name states - and that is a good thing. The tins are all lovely, colourful and has the vibe/look of the old world. I find that most of their teas suits me... Voir plus

Noté 5 sur 5 étoiles

Beautiful tin products, fast delivery, well-packed. Good tea leaves, 3-year expiry date. Definitely recommend, will buy again.

Noté 5 sur 5 étoiles

Placed an order and one of the tea caddies was dented heavily on the lid. Box the orders came in was fine, so must have happened when packing. Contacted company with photo proof and they sorted me o... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de cadeaux
  2. aussi dans
  3. Grossiste de thé
  4. Magasin de thé

Écrit par l'entreprise

New English Teas is a food and beverage gifting brand based in Coventry, England. Our passion is delivering great tasting products in wonderfully memorable ways. New English Teas was founded in 1985 by Anthony Brown, great-grandson of Brooke Bond Tea founder Arthur Brooke. Drawing on his family’s heritage in fine tea, Anthony created a gift-focused range that would become cherished by customers worldwide. From original designs to collaborations with iconic brands, every creation is lovingly crafted with gifting in mind. Because whether shared with loved ones or enjoyed yourself, we believe that tea, confectionery, and hot chocolate should be as beautiful as they are delicious. We consciously source our products with care and quality at their heart. From ethically grown teas to beautiful and durable packaging, we believe that life’s little luxuries should be affordable and enjoyed by everyone. We aim to delight every customer. It is a value at the core of our brand. We are always listening and learning how we can improve our service. From our best-in-class customer support, to our premium-quality products, we strive to keep evolving with quality at the heart of our brand.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

46 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,6

Tous les avis

(46)

32 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Lovely tea

Lovely tea, fantastic packaging and amazing customer services when I had a problem, no quibbles just solutions. Good honest company to buy from. Thank you

5 mai 2026
Noté 5 sur 5 étoiles

I am not good with ordering on line but…

I am not good with ordering on line but I found this website easy to use. It was easy to order and great offers on the site. Got exactly what I wanted and more because of the offers. My order came quickly and really pleased with the items will be ordering more. Thankyou for the great service.

21 avril 2026
Noté 1 sur 5 étoiles

So embarrassed

So embarrassed, I saved my lovely tin of tea for a family tea party. It was terrible! Colourless and tasteless. The tins may look lovely but the tea is the cheapest quality ever. Should have read the reviews.
Disgusted!

27 décembre 2025
Avis spontané
Logo de New English Teas

Réponse de New English Teas

Dear Sooty, thank you for taking the time to leave a review and I am very sorry for your experience with our product. We will take this on board as we continue to strive to improve our tea and service. As we can't contact you directly here, please reach out to our customer service team as we'd love to hear more detail about the product you have reviewed, and we'll be happy to offer a free replacement for you to try.

Noté 2 sur 5 étoiles

Purchased the Peter Rabbit 240 Teabag…

Purchased the Peter Rabbit 240 Teabag tin from Costco.

Lot No. P25042

The tin is lovely....the tea bags are like cheap toilet paper - do the basic job - JUST.

The tea tastes fine, but not strong like a Yorkshire Tea.

When it comes to removing the tea bag, I end up finding the bag has split leaving a load of tea leaves in the cup - which goes straight down the sink.

So you need to sort this out, as like cheap toilet paper - you make the mistake once, and never buy again.

23 mars 2025
Avis spontané
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Réponse de New English Teas

Dear Rob, thank you for taking the time to leave a review and I am sorry for your negative experience with this product. Our teabags in this item are entirely plastic-free and this can mean they are less robust than a lot of other brands. On occasion, we have found that some batches can be less robust than others, and we would be happy to provide you with a set of replacement teabags for you to try as we seek to improve our products and service. We are unable to contact you directly on here, but please do reach out to our customer services and we'll be happy to assist with this.

Noté 1 sur 5 étoiles

Unpleasant, non-functional box of New English Teas

Received a box of New English Teas - Breakfast tea as gift. Nice box. That's it. Teabags not functional, string breaks off very easily and pouch of tea opens up with loose tea spilling into cup.
Tea is very weak - had to use 2 bags at a time to make it look like breakfast tea. Taste was not breakfast tea - more like earl grey, which personally don't like.

22 juillet 2025
Avis spontané
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Réponse de New English Teas

Dear Charlie, thank you for taking the time to leave a review of our product, your feedback is very valuable to us as we strive to improve our products and service. I am sorry for the experience you have had with this product. We'd love to hear more about the item so we can investigate further, and offer a free replacement for you to try. We aren't able to contact you directly here, but if you reach out to customer services we'd be happy to assist further in the hope we can make it right.

Noté 5 sur 5 étoiles

Tea caddy purchase

Ordered my items and they arrived really quickly top quality tins beautiful Alice in wonderland and van Gogh sunflowers will definitely purchase from this company again top quality service thank you

7 février 2025
Avis spontané
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Réponse de New English Teas

Dear Sonia, thank you for taking the time to leave a review and for your kind words about our products and service!

Noté 2 sur 5 étoiles

Nice tin

Had a tin of English tea given as a gift and thought it was a really nice tin and so ordered the same for a Christmas Present. However, when we used the tea, we found it to be really weak and tasteless - now feel embarassed at giving the gift. The tins of sugarless mints to go with the gift were tiny.

10 novembre 2024
Avis spontané
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Réponse de New English Teas

Dear Ange, thank you for taking the time to leave a review and I am sorry for your negative experience with our product. I would love to hear more about the product and would be happy to offer you some replacement tea to try as we are confident we have improved our quality and service since your review. We are unable to contact you directly here, but if you were to reach out to customer services, we'd love to hear from you.

Noté 1 sur 5 étoiles

Tin is a nightmare to get into then tea…

Tin is a nightmare to get into then tea bag is in impossible to open plastic wrapping.Tea bag is tiny and slides off string when wet cheap and nasty products
Tea is rubbish.

26 décembre 2024
Avis spontané
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Réponse de New English Teas

Dear Mike, thank you for taking the time to leave a review and I am sorry for your negative experience with our product. I would love to hear more about your experience and offer you a replacement product. We are unable to contact you directly here, but if you were to reach out to customer services, we'd love to hear from you.

Noté 5 sur 5 étoiles

Excellent customer service

Placed an order and one of the tea caddies was dented heavily on the lid. Box the orders came in was fine, so must have happened when packing. Contacted company with photo proof and they sorted me out super fast. Replacement came in perfect condition.

So, first time buying and wife and I are both impressed with the service.

30 octobre 2024
Avis spontané
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Réponse de New English Teas

Dear Allan, thank you for your orders and for taking the time to leave a review. I am sorry for your experience with the orders, but I am glad we were able to make it right for you. On the rare occasions that an order arrives damaged, we will always offer to replace or refund the item and we hope you'll shop with us again in the future.

Noté 5 sur 5 étoiles

Purchased before Tea caddy was dented

Purchased before Tea caddy was dented. This time no dents as they must have noted my review and wrapped each Tea caddy with bubble wrap tightly. They always throw in some small freebies. I always buy when there is a bogoff offer as I donate the tea bags, caddy tin and buy some additional treats (nice biscuits and cakes) to the local homeless hostel.

22 août 2024
Avis spontané
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Réponse de New English Teas

Thank you for taking the time to leave a review of our products, your feedback is valuable to us as we strive to improve our products and service. Thank you also for sharing your story, it is always nice to know where are products are being used and gifted to. Please always reach out to our customer services directly if there are any issues with your order, we'll always strive to make it right.

Noté 5 sur 5 étoiles

Lovely products

Lovely products. Unfortunately, there was a small problem with the order but the customer service was excellent and I was offered the choice between an alternative product or refund. I opted for a refund and they upgraded my order to next day delivery (due to the slight delay) at no extra cost.

9 mars 2024
Avis spontané
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Réponse de New English Teas

Dear Jackie, thank you for your order and your review. Your feedback is very valuable to us as we seek to improve our products and service. We hope to serve you again in the future!

Noté 5 sur 5 étoiles

I made an order on 03/03

I made an order on 03/03, It arrived today, 06/03. Everything was perfect, they even put a small gift in my packet. I can not see any problems whatsoever with this business. Thank you, looks brilliant! And Thank you for the gift.

6 mars 2024
Avis spontané
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Réponse de New English Teas

Dear Kiin, thank you for your order and for taking the time to leave your feedback. Your kind words are greatly appreciated and we hope to serve you again in the future!

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