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Lisez les avis des autres

Noté 1 sur 5 étoiles

I’ve been with the agency for almost two years. In that time I had trouble getting any response from them at all. My video was uploaded by them and not put on the website, the said they didn’t rec... Voir plus

Noté 5 sur 5 étoiles

Been with Next step agency for 7 months now found them on Instagram. The interview process was very formal and surprised me with some of the questions asked. They were very efficient at getting my pro... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great company to work with, fast, efficient & love the various profiles they have created for me as well! If I have any queries & send an email- I get a response the same day! I am a new model in th... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I'm fairly new to the Industy but Next-Step have been very supporting, I love the profile of myself they did allong with the great photos, very quick to answer any queries you may have and also qui... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

24 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

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Noté 1 sur 5 étoiles

I would NOT recommend

I’ve been with the agency for almost two years. In that time I had trouble getting any response from them at all. My video was uploaded by them and not put on the website, the said they didn’t receive my bio etc . I kept telling them and forwarding what I’d sent . Then despite several emails etc from me , I tried to phone the contact numbers , no joy .
Then I got an email saying my stuff must have gone to their junk mail. No apologies or anything.
I’ve not heard from them despite again trying to contact them to say I do not wish to continue with my contract with them. Nothing, I have two payments left until the end of March 2026.
If you read this Next Steps please contact me . I’ve never had a sniff of work , despite being experienced in the field .
Next Steps please contact me asap

28 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

I've been part of Next Step Agency for…

I've been part of Next Step Agency for seven months since discovering them on Instagram. The interview was quite formal, catching me off guard with a few unexpected questions. They promptly created and launched my profile. In this time, I've received over 12 casting opportunities and even secured a supporting role in a Netflix series. Sally, my agent, has been incredibly dedicated, ensuring I advance swiftly in the industry.

1 janvier 2026
Avis spontané
Noté 2 sur 5 étoiles

Not great if I'm honest...

I hate to write reviews like this but if I'm honest I'm very disappointed with next step. I had a long formal interview with David and Sally and since June I've had zero bookings or castings. Nothing at all. I appreciate I'm a more mature chap but I was told this would be a positive with my distance swimming. I had hoped for some photography work but alas nothing at all. I feel quite aggrieved that I spent this money and not one single opportunity so far. Maybe some models are more lucky than others but my own experience has been poor. I really wanted to make this a good source of income but currently now feel very dispondant if I'm honest.

17 septembre 2024
Avis spontané
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Réponse de Next Step

Hi Adam,

Sorry to read you have left us a 2 Star review!

When we sign any talent to our agency we are in hopes of there success but this is not always the case for all talent. When you first joined with us you would have been made aware that there is no guarantee of work.

I can see you your profile went live at the start of July 2024, meaning you have only be able to receive bookings within the last 3 months. I can also see you have received a casting update for an ITV show in August.

I do appreciate when you're starting in performing arts you would like to receive a booking straight away but it does take time and patience as anyone experienced in the industry would inform you.

I have asked management to contact you to see if there is anything we can do to increase the castings opportunities such as updating your profile or being open to more types of work such as SA work.

Hopefully over the next few months we can change the 2 star review with some positive news.

Regards

Next Step team.

Noté 5 sur 5 étoiles

Been with Next step agency for 7 months…

Been with Next step agency for 7 months now found them on Instagram. The interview process was very formal and surprised me with some of the questions asked. They were very efficient at getting my profile built and live. Since being with them had over 12 castings and managed to land a SA role on a Netflix’s show. Sally my agent has worked extremely hard to help me progress quickly in the industry.

16 mai 2024
Avis spontané
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Réponse de Next Step

Hi Consumer,

Thank you for your 5 Star Review.

We are glad you're thriving being with Next Step agency. I will make sure your positive feedback regarding Sally is passed onto her management.

Congratulations on your SA work on Netflixs and hopefully many more opportunities will come your way.

Kind Regards

Helen Boyle
Next Step agency

Noté 5 sur 5 étoiles

Career Growth and Support

Great experience so far with this company! The engagement I’ve had since being with them has benefitted me so much these few months, and They’ve helped me every step of the way. I highly recommend working with them.

2 mai 2024
Avis spontané
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Réponse de Next Step

Hi Francesca.

Thank you for your 5 star review.

We appreciate every talent who takes the time to leave an honest review.

Kind Regards

Helen Boyle
Next Step agency

Noté 1 sur 5 étoiles

SCAM

They are very good at seeming legit. Had a interview on the phone, got sent a contract and payment form. Paid the money. Sent my deliverables and photos to be set up, they didnt download them for 7days. Tried to call on the landline and mobile. My phone number had been blocked. Got a refund from my bank. DO NOT GO TO THIS PLACE IT IS A SCAMD

15 mai 2024
Avis spontané
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Réponse de Next Step

Hi Reeda,

Thank you for your review.

After investigating we do not have a Reeda signed to our agency, you may be registered with us under a different name to your trust pilot.

An email was sent to all of our represented talent explained our London offices were under refurbishment between the 7th May to the 16th of May and phone lines would be down for a short period of time. We did also explain that email communication would be limited due to have a very small team working from home and managing priority emails.

We can only apologise that you did not receive the experience you expected with us. Planned works on the offices are not something that happen often but due to our growing success our offices needed to grow with us.

We feel that your review is very unfair as you had not given the team the adequate time to resolve any issues raised.

If you can provide your full legal name and relevant information we requested we can look into this matter for you.

Regards

Helen Boyle
Next Step agency

Noté 1 sur 5 étoiles

Worst experience of my life!

Worst experience of my life!

I was new and inexperienced and did a test shoot, they recommended this company and said that it is a really great company.

I got in touch with them and everything was good, my profile was going to be live soon enough but suddenly, it was taking too long and longer than usual for it to go live, I kept checking their website and every time I searched Next Step Agency, and clicked on the website, it would not appear, as if it did not exist.

I am not sure if it was a glitch or something else so I was afraid of being scammed when I had paid them already so I asked for a refund from my bank.

For weeks, no contact and I did not hear from them via emails or text messages or even call and their website was down as well, but as soon as I initiated a refund, the manager called me.

He said it was my fault and started shouting at me and blamed me that I did not put in the effort or that it is my job to complete the profile and keep them informed etc.

I did not appreciate him getting onto to me when I tried to contact them and was scared of losing my money.

I even screamed at him and he was swearing at me by now and passing racist comments.

Also, he sent a racist text message and threatened me, and he did all of this because of £149.

I would not have minded to give back the fee that I owed but the guy was so rude and unreasonable that even I lost control.

It may be a good company but this was my honest experience.

Well, I had forgotten all about this until I came across this company again and thought I should write about the disgusting service I experienced.

*It is not a false review, I still have the emails from my agent and text messages from the manager at Next Step.

22 août 2023
Avis spontané
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Réponse de Next Step

Hi Anjali,

We believe you have made a false review of our agency. After investigating you have never applied or been represented by Next Step agency.

We do not appreciate a false review and defamation of the companies name by making false allegations that the company is racist. We represent a great selection of talent from all walks of life and have always treated every individual as equals.

Regards

Helen Boyle
Next Step agency

Noté 4 sur 5 étoiles

Professional Team

Not long signed with NextStep, I am new to this industry. No casting as of yet but very hopeful for the future. David Cole, very understanding as I had some personal issues at the time. Couldn’t have asked to be signed by a better company than NextStep, Truly grateful and excited

19 octobre 2023
Avis spontané
Noté 4 sur 5 étoiles

I have been receiving castings via…

I have been receiving castings via email which has been great. I've not yet participated in any jobs but I am hoping too soon. I do need plenty of notice so I can book time off work. Otherwise very excited. Cathy 😊

12 juillet 2023
Avis spontané
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Réponse de Next Step

Hi Cathy,

Thank you for your 4 star review hopefully once you have completed a job you will update to 5.

Regards

Muhammad Kaur
Next Step Team

Noté 5 sur 5 étoiles

Amazing

Amazing, very pleased with service and had a good time working with them.

1 juillet 2023
Avis spontané
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Réponse de Next Step

Hi Helga,

Thank you for your 5 star review.

Its been a pleasure representing yourself.

Kind Regards

Sally Jenkins
Next Step Team

Noté 4 sur 5 étoiles

I'm fairly new to the Industy but…

I'm fairly new to the Industy but Next-Step have been very supporting, I love the profile of myself they did allong with the great photos, very quick to answer any queries you may have and also quick with the jobs board.
I have just applied for a position through next-step so fingers 🤞 I will be successful.
So happy I'm signed up with this agency

7 avril 2023
Avis spontané
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Réponse de Next Step

Hi Dianne,

Thank you very much for you 4 star review, we hope to get that updated to 5 stars soon.

Your profile and look has gained a lot of interest.

Kind Regards

Sally Jenkins
Next Step Team

Noté 5 sur 5 étoiles

I was recommended to this agency by my…

I was recommended to this agency by my model manager Gayle.As there is a a lot of positive talk about this agency within the industry.

As a newbie to the ways of the industry,I was really impressed with how caring and supportive Next step Talent agency is.
David Cole my agent was very kind and explained everything,in layman's terms,that even I could understand.

David has already started sending out my profile to casting agencies and I have only been signed with Next step Talent agency for a few days.

Everything is done very professionally but in a kind and thoughtful way.
I really hope that I prove to be an asset to the Next step Talent agency family,and that I justify them putting their faith in me.

I really appreciate everything that they have done for me so far, and I look forward to working with them over the next two years ( hopefully they will keep me longer).

I would definitely recommend this agency for anyone who is already an established entertainer/ model ,a newbie like me or anyone who is looking to change Management agency,to look no further then the Next step Talent agency team.

7 juillet 2023
Avis spontané
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Réponse de Next Step

Hi Caroline,

Thank you for you 5 Star Review.

We appreciate the kind words you have said, you are also being matched with castings and we cant wait to see where you progress too.

Kind Regards

Sally Jenkins
Next Step Team

Noté 5 sur 5 étoiles

Next Step are the most professional…

Next Step are the most professional agency i have dealt with. They communicate and send the right roles and you feel that they have your best interests at heart.

7 juillet 2023
Avis spontané
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Réponse de Next Step

Hi Niall,

Thank you for your 5 star review.

Its been a great pleasure representing you so far.

Kind Regards

Sally Jenkins
Next Step Team

Noté 5 sur 5 étoiles

A very proactive agency who are…

A very proactive agency who are responsive, approachable and supportive! Thank you!

6 juillet 2023
Avis spontané
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Réponse de Next Step

Hi Pip,

Thank you for a 5 star review.

Kind Regards

Sally Jenkins
Next Step Team

Noté 5 sur 5 étoiles

Great company to work with

Great company to work with, fast, efficient & love the various profiles they have created for me as well! If I have any queries & send an email- I get a response the same day! I am a new model in the industry (freelance), have been signed by 4 agencies now, however Next Steps have been the only agency that have sent potential work/jobs my way!! It was only location & not fully fitting the brief…however, I am 💯 sure that when I do get my first job, it more likely will come from Next Steps!

4 juillet 2023
Avis spontané
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Réponse de Next Step

Hi Sairah,

Thank you very much for a 5 star review!

Your looks and your previous work in the industry made its a very simple decision to sign you.

We will be sending through some more castings soon.

Regards

David Cole
Next Step Manager

Noté 5 sur 5 étoiles

Lovely friendly and professional

Lovely friendly and professional, I'm looking forward to working with this company

4 juillet 2023
Avis spontané
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Réponse de Next Step

Hi Tracey,

Thank you for your 5 star review!

It has been great to have the opportunity to sign you and to show you what we can do for you.

Kind Regards

David Cole
Next Step Manager

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