Nextgencharge Avis 128

Had my ev charger fitted today , the team turned up early and immediately and professionally got on with the task. Two hours later job is done. App was explained and functioning very impressed so far!

From booking to fitting a fantastic service. The charger works great and appers to be of good quality. Also the App once set up is very easy to use The engineer was very knowledgeable helpful and very tidy thank you.due to my experience I would have no problem recommending Nextgencharge

Installed rapidly with no fuss. Jason was the installer. He was a nice lad and explained everything to me no fuss. Very competitive rates as well. Easy app to control the charger

The communication from point of sale through to the installation was spot on. All of my questions were answered promptly and honestly. The installation was quick and tidy

Do not use this company. Their installer drilled through our sewer pipe and caused a severe leak. He had no idea what he was doing. We have an expensive repair bill and despite calling and sending letter have had no response. There is no after sales care or support.
Have now emailed Jordon. Phoned many times always engaged and sent two messages to online chat with my phone number. I don’t think you want to resolve this because you are a scam company! Spoken to manager now but not got anywhere. Will keep you posted

Very frustrating experience with this EV charger. It doesn’t properly support smart energy tariffs, so I can’t access cheaper charging rates—completely defeats the purpose.

I tried multiple times with support and my energy provider, but nothing is resolved and there’s no clear answer.

The worst part was the sales process—constant calls before I agreed, but once installed and issues started, the salesperson completely ignored my calls and messages.

Now it’s more of a burden than a benefit.

Avoid this charger at any cost.

I’m trying to return it and get a refund but don’t know how. If anyone has managed this, please help.

Excellent service engineer was fast, friendly, tidy and knowledgeable. Read a few reviews about late and no shows but this guy was prompt and contacted me before to confirm. 5 stars

From start to finish of installation the process has been so easy, the fitter “ I didn’t get his name” was so understanding and fitted all where I needed him to go in even through a few tight areas all explained and the charge was up and running in a couple of hours.
Thank you

After a few problems at first they came through to sort everything out to my full satisfaction it wasn't there problem it was a intermittent problem with the charger.Replaced the charger and working fine now.

Great service, value and experience

I talk with the advisor Talha such a great response from that guy. He is very professional man. Charger quality is very premium and the company is good.

Wow! Jason was absolutely amazing, very thorough and knows his stuff! We are new to all of this and he explained everything great and I’m really happy with my new charger!

Fast fitting, no mess, looks great and the app that comes with it is great too.

Jason is a credit to this company and I will be recommending!

Thanks again

I would give a 0 if I could. Quoted £849 based on telling them the cable needs to go all the way round the house and sending 10 photos / videos. Installer arrived and told me it’s going up to £1,200 due to more cable needed than expected. Felt like a planned rip off.

In hindsight I'd have gone with Octopus or someone else. The installation was ok and the installer was sound. I just think the company is a bit naff. One lad rang me to sort the issue 6.30 at night on a Saturday but I explained I was in the pub so he arranged for 10 the next day, then didn't get in touch. He later said he doesn't work Sundays ? He arranged for a week and a half on Friday instead. I waited in the house for someone and he didnt get in touch again. This time it was because he said he'd been on holiday for two weeks? (Arranged 10 days previously, not 14)

Then after installation they 'couldn't find the payment'.

I've asked about an issue where the electric nozzle doesn't fit into the holster / dock on the wall with the rubber protector on it but yet no one has replied.

You're better off going with a named brand. I think these are just chasing in while the government are offering grants.

Really good and smooth experience from start to finish. I rang up got booked in quickly and adam handled the installation. Poper professional neat wiring, no mess and made sure I understood the app before he left. Price was fair too compared to others I checked. Happy customer.

Having reviewed a number of companies which offered this service, I chose Nextgen who arrived as per scheduled even after I had to cancel a date. Efficient service with good tech support on the phone and when I had a problem they responded very quickly.

Had an issue with the charger and contacted them on WhatsApp group and problem was resolved with a video call. Service was excellent and very helpful as video call showed what we were doing wrong and how it would be resolved.

No one turned up for a scheduled installation. No email, no call, no notification- just wasted half a day waiting for someone.

Extremely disappointing experience. This company wasted two full days of my time attempting to install an EV charger, only to leave me with a faulty unit. They also failed to obtain the required approval from the electricity network provider, even though my property has a looped supply, which should have been checked beforehand. Instead of resolving the issue, they then sent me an invoice asking for payment. When I called to explain that the charger was faulty and asked them to come and remove it as I had decided to go with another company, I was told I would be charged £100. The customer service team had no idea what they were doing and were not helpful at all. Very frustrating experience and extremely poor service.Please pay the extra £100 and go with a reputable company Instead.

At first this company seemed very professional trying to get my business i was contacted several times constantly to see if they could install my charger after agreeing to let them do it and got it installed and paid the money that was it the pleasantries immediately stopped
They only half fitted the charger and ive been told by energy providers its in an unsafe state and been advised not to use it leaving me with no option but to use forecourt chargers at a great expense
I was quoted for items they didnt bother to even install
Ive tried to contact them to rectify the problem they have created but was fobbed off and now been completely ignored
I am today speaking with my local consumer advice centre and seeking legal action including small claims court to act against these cowboys
I only wish I had read the trustpilot reviews before I let this company provide a very poor inadequate service
Please avoid this company or at least make sure they provide what they quote you before you make payment
Update
They finally got back to me and rectified the issue I had making my install complete and now all seems to be fine