NEXT STOP MOVING & STORAGE Avis 

PLEASE I WARN YOU. AVOID THEM AT ALL COSTS.

Where to start. When I booked the move I thought thing would be in good hands do to the decent reviews they have I was definitely wrong.
The packers did a decent job wrapping so at this point I was somewhat confident that my items would be in good hands. Wow that was misleading.
I have moved about 13 times in my military career and some being international. This move 3 states over was the absolute worst.
From the beginning I get an email stating goods are on the way in an 18 wheeler semi truck. That since they will have to move to a smaller truck to make it in my apartment I would now have to pay an extra 431 $. This is very finely written in the contract yes but not mentions up front or even told how much it could be. With that said I asked ti talk to a supervisor to resolve this. The supervisor that called me called from a cell phone 1. But also while driving. Phone dies. She calls me back at a birthday party. Phone dies. Calls me back as she’s leaving with people in the back ground cursing. Phone dies. She tried to Call me back. I did not answer expecting she would call me back the next day on a business phone. Never got a call back.
During this call she said she would have someone contact the driver and tell them to attempt to pull into my apartment as my patching lots are big.
Well another issue. A day before my delivery I get a call from the driver. I ask hey did they contact you about attempting to deliver in the semi truck before doing a shuttle at which he said not. On top of that he says that’s not an issue anyways as my truck is smaller due to the semi truck being broken.
So not only does the contract state all interstate moves are done with a semi truck. I also have email verification from the company saying it was on a semi truck. And I was about to get charged for a shuttle fee due to having to download it from a semi truck. All to find out from the driver the truck was never part if the equation and it was broken. They don’t even know what’s going on in their own company.

After he arrives he opens this smaller trailer at which they had to fit multiple shipments In to make ends meet. And bam there is my stuff crammed all the way in the back. My tv just sitting on my couch not strapped down.
As he starts pulling the couches out I see all my bixes squished. Due to having to pack the truck so tight to fit all the shipments that were supposed to be done with a semi truck.
As my boxes come upstairs I see my boxes mangled . Holes in some. Rips. Ashes you name it. And bam a big hole in my tv box 70 inch. We open it up and it’s broke.
After everything is unloaded I sleep. Wake up and go through my stuff. Two items missing. A broken coffee table. Rips in both my couch and love seat. And a broken tv.
I contact the calims department. They offer me 75$. As they said I signed for a 60 cent per item insurance. I go back and look. I did my mistake. But no other insurance was ever offered to me or I would have taken a better insurance.
I try to work with them nothing. Only an increase if 25$. My tv alone was 1100$
I ask to talk to a supervisor oh guess what they don’t have one and all you can do is contact them via email.

Long story short avoid them at all cost. If you do use them get the final amount up front. Get extra insurance .

Pathetic Liars. They broker out 90% of their work. Their “website” keeps going up and down, sometimes brining you to a gambling website. And my “Quality Assurance” representative was definitely on drugs. I would never use them and I am speaking with a lawyer currently. They should be ashamed.

If we could do 0 stars I would. This was the WORST moving experience we have ever had- especially in terms of customer service. We moved from the southwest to the north east with nothing but movers with an attitude who kept threatening to charge us for things like the payment pending for 5 minutes not to mention on a federal holiday! While unloading they moved out at least 5 things that did not even belong to us and laughed when I said this seems not good. They then gave me an attitude when I refused to sign off on paperwork without checking for all of my belongings even after the fact of them mixing up other peoples things with ours. On top of it they came an hour early, did not even give us an hour notice- a 15 minute notice and said not to be too late even though the company stated a different time and I was told I would get an hour heads up. They then tried to charge us for a shuttle because they were convinced an 18 wheeler wouldn’t fit where we needed them to go- meanwhile during the move another 18 wheeler was able to fit with plenty of room! So since they refused to go where we asked we ended up having to move our things and they just unloaded the truck. Overall mover seem lazy, incompetent with lack of common sense, and unaware of the contracts their clients are signing trying to cover themselves than doing a good job. I would NEVER recommend this moving company- I would honestly recommend uhaul to avoid the headache and rudeness.

This company is awful....... they promised but did not deliver well. They packed, yet my bedroom dresser is damaged, boxes are missing, large items are missing, and there were damaged and totally broken goods. They kept my household waiting for 3 weeks in storage before getting on the road. In the meantime, I had to sleep on a blowup bed and purchase things I needed that were on the truck. I completed the required list of broken, damaged and missing items, but they amazingly never found anything or offered reimbursement. I had even sent proof of my purchase of a few of these items. Then the company simply came up with a ridiculously low amount of money to compensate me, which did not include the reimbursement for the blinds they broke at my old apartment. I am now in conversation with my lawyer.