NHBC Avis 

Having spent 46 years registering and building houses to NHBC standards and now retired for 16 years I am dismayed with the poor quality control of new build housing. The builder and NHBC responses to defects and complaints is one of a lack of respect and making life as difficult as possible to raise a complaint.
Problems experienced are waterlogged garden, leaking gutters, badly installed and leaking ASHP installation, sewage smells from kitchen sink and bathroom plumbing and now leaking toilet 30 months after moving in.
It is obvious the site management was not capable of managing the site labour and subcontractors and NHBC did not adequately inspect the work for compliance of their standards or Building Control. After several attempts to complain direct I have given up.
These comments apply equally to Spitfire Bespoke Homes Ltd.

It's taken around a year to settle our claim after multiple chaser emails and challenges from NHBC who should be there to support house builders.

The whole experience from the initial reporting, through directing what action was required and ensuring a speedy resolution was flawless.

Good Communication, but t he ere were sometimes long delays between contacts. Problem took a long time to be resolved.

Your quick actions and follow up to ensure the service is completed to the satisfaction of the client

From the initial point of contact , they were very efficient in handling our claim .

All good. I highly recommend it.

Quick resolution

NHBC should be ashamed I have currently had a leak in my onsuite bathroom and apparently we get 10 year warranty with them, I have sent all the proof , videos etc and been told as this issue wasn't raised in the first 2 years they can't do nothing, I have mould growing on my ceiling and I have a baby!
As I said to them why would I have proof within the first 2 years as I didn't have a leak then and I wouldn't had looked for CRACKED TILES. My house insurance said they do not cover this also as this is due to POOR workmen ship.

I have had a plumber and suveryor out and they have said is it from the cracked tiles and over time the water has seeped through and now built up enough to leak through my ceiling to downstairs!

NEVER USE NHBC they are no help , they take ages to reply and are useless

Fantastic customer service. I needed to get a copy of my certificates and Paula and Rumí were fantastic and diligent and made me the process speedy and pain free

Well, well, well, how much money do the developers pay the NHBC to just tell buyers to "foxtrot oscar."
David Wilson property here and amongst a lot of small snagging points there were significant ones including wonky walls, and uneven flooring.
Apparently it is acceptable to have a double layer of screed in the entrance way and a single layer in the kitchen/diner! As there was a door bar on the floor the NHBC said it was an acceptable way to deal with it. So now I have a choice, just shut up and sort it myself or I have to take the developer to court. With the latter all they will do is throw the NHBC report at me and win.

Totally let down. Would not accept our claim because our house builder (Gentoo) ordered a sub contractor to carry out a repair just after the 2 year warranty period.We didn’t event contract the repairer , they turned up to do the roof repair under Gentoo instructions…

I can only echo what others have said. It is a shame that the entire house building setup in the UK is totally broken. The housebuilders don't care and know that they will never be held to account. The nhbc are in many ways worse as they are meant to be on the homeowners side or at least give us a reasonable hope that faults will be rectified. Sadly I had my last experience of the sheer ignorance and incompetence of this so called organisation yesterday and it will be the last.

It really is staggering how this has been allowed to happen and continue happening.

The whole of the new housebuilding industry is beyond repair and I can only hope that some of the people responsible for this mess gets what's coming to them. That won't happen but one can only hope.

As others have said find a decent builder (if you can) and if you can afford to get the problems fixed. It shouldn't be this way but in 2026 that's what buying a new build house in the UK feels like.

NHBC Is The Most Corrupted Company In The UK.Their Malpractices, Dereliction Of Their Required Lawful Duties,Their Intent Emotional Abuses , Psychological Manipulation & Gaslighting, We the Buyer are Wrong They Are Right . Going Through Their REQUIRED 3 Stage Complaints , Since 2019/2026 , Their DISHONESTY Is Unprecedented, They Deliberately PUSH You Around from One Dept. to Another , Never Answering Lawful Questions .
As BUILDING CONTROL They are LAWFULLY Required To Set The Technical Requirements for Materials& Building Systems, ALL SUITABLE Under Building Regs.for Their Intended Purpose. INSPECTIONS They Are Lawfully Required to Make through Your House Build , THEY DO NOT, HAVING NO EVIDENCE , Site Records Or Any Recorded Records On Your Houses Inspections , They Say ONLY VISUAL When Lawfully As Building Controller They Must Keep At Least 15Yrs. As They HAVE Stated , “Many Problems Occur After The 10yrs.” They SAY Their Standards Are ABOVE Lawful Building Regs . Another Blatant Dishonest Statement. Georgina Glanville Consumer Affairs, Her Lack of “ Duty of Care “ Abuses To Homeowners, Deliberately Failing To Act In Anyway , Denying ALL Their Failures & Responsibilities & DELIBERATELY Keeping You Hanging On For Years , Whilst You & Your Home are Falling to Pieces , Destroying Both. Then At The Last Possible Moment Decides To Pass On TO A MR EVENS TECHNICAL , FOR HIS FINAL REPORT, WHICH IS DEEPLY OFFENSIVE, FAULSE and Refusing AGAIN & IGNORE ALL Technical Requirements & Deciding The NHBC Is ABOVE THE LAW & ALL BUILDING REGULATIONS, IS the Most Shocking Abuses Of Power That Anyone Will Come Across.
THE NHBC IS GROSSLY NEGLIGENT and A FULL INVESTIGATION MUST BE IMPLEMENTED To STOP THEIR DELIBERATE ABUSES OF HOMEOWNERS.
THEY WILFULLY DESTROY BUYERS LIVES .
PLEASE REPORT TO THE FOS & FCA and ALL MPs .
Also Under The “ Defective Premises Act , Since 2022 , Any HOME Built Before 2022, You Now Have A Legal Right To Go Back 30yrs.
ACTION MUST BE TAKEN AGAINST THIS GROSSLY NEGLIGENT COMPANY, WHO SHOULD NEVER BE ALLOWED TO PRACTICE “ AS A BUILDING CONTROLLER . PLEASE SEND IN WRITING RECORDED TO MR PAUL TURNER CEO NHBC BUILDING CONTROL. APPOINTED IN 2025 , HE MUST TAKE RESPONSIBILITY FOR THIS NEGLIGENCE.

NHBC 2026 ARE CELEBRATING 90YRS, OF EXPERIENCE, Since 1936 THEY STATE ——
OUR PURPOSE IS TO RAISE THE STANDARDS OF HOUSE BUILDING BY CHAMPIONING HIGH QUALITY HOMES & PROTECT HOMEOWNERS!
“ ITS WHO WE ARE , ITS WHAT WE DO “
WE DO THIS THROUGH TRAINING & QUALITY SERVICES , BY INSPECTING & DIRECTLY INSURING ALL NEW HOMES , REGISTERED WITH US ARE OF THAT HIGH STANDARDS .
GEORGINA GLANVILLE & MR EVENS , YOU NEEDED TO READ YOUR OWN NHBC STATEMENTS , AS ITS YOU THAT NEEDS TRAINING , TO STOP YOUR DISHONESTY & DECEIT, AS THE ABOVE is JUST FICTION. 90 YEARS ON —- YET NHBC YOUR NEGLIGENCE HAS GROWN WITH YOUR AGE , YOUR GROSS FAILURES To Homeowners Have Grown Out of Control And NONE OF YOUR STAFF HAVE ANY EXPERIENCE IN ANYTHING , BUT CONTRADICTIONS & DENIALS.

Complete scam, clear errors and defects by builders are shrugged off as none issues. NHBC is completely corrupt and clearly only on the builders side. Someone needs to hold the builders accountable for poor quality homes. NHBC and Bloor homes should be shut down.

A new build home that was sold with multiple defects - both serious and minor. Also some safety issues
In addition to the developer (Taylor Wimpey) and the Shared ownership company (SAGE Homes) failing to pick up any of these defects -this report is aimed at the NHBC
They had a dual inspection regime on this property. As an insurance inspector and as a building inspector.
In my opinion they also totally failed in their duty of care by failing to spot any of these defects. I have ascertained that the NHBC now allow contractors to submit photos via an app which seems to be replacing actual site visits. I think this may allow unscrupulous builders to get away with things. I have requested some compensation as the house was so bad - unsafe- and not fit to live in (no hot water for over a month) but they have refused. Our local MP is now involved as well. Lets hope she can get some answers and results. So BEWARE- the NHBC is not -in my opinion - protecting your home as well as you may believe. If you do buy a property I would suggest you ask them for copies of their reports and findings before signing up . Very disappointed with the NHBC

The NHBC is a waste of time their only a insurance policy for the house builder if you have problems with a new build that they have passed off they will do nothing they say speak to the builder who does bugger all I will never by a new build again it’s a big con from them all from the builder the sales rep to NHBC

I had a fantastic experience with NHBC, namely Tonica Okyere who couldn't have been more helpful in helping me find an archived NHBC form. I'm extremely grateful to her for a swift and efficient service. She might have saved a property chain with her speed!

Thank you!

What is the new homes regulator doing. The whole purpose of the appointment was to avoid the issues being described on this invaluable web site.

I had a claim running with NHBC for over 12 years. Fortunately I had the experience and expertise to fight our claim, but we had to take it to the ombudsman (who ruled for us). NHBC had to do the remedial work twice as the first time they made the defects worse.

The second set of remedial work was better, but if I had not watched every move, we would have ended up with work not in compliance with building regs!

The new building regulator needs to start reviewing and engaging with people that have been wronged. All we did was buy a new house! Caveat Emptor cannot apply with new houses as we can’t monitor the work.

It about time the government started to protect owners and to get things changed.

NHBC: don't waste your time, just get the issues resolved yourself by a reputable tradesman & then take the developer & the NHBC to court for recompense - at least then you know the defect is rectified correctly & these idiots have yet another black mark against them & a poor Trustpilot rating; one of many!