No instructions supplied with the frame. It was bought as a birthday present and couldn't build it due to lack of instructions. Contacted the firm who apologised and said they would get the instructio... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent customer service the staff where very helpful and the two lads who fitted the swing /slide combo where polite and tidy workers.I have two very happy grandchildren who love the new playgroun... Voir plus
L'entreprise a répondu
Lovely to see a family-run local business flourishing. We recently bought a Mt Juliet Climbing Frame from NICF and are extremely happy with the quality of the product and service. The range looks... Voir plus
L'entreprise a répondu
Pizza oven arrived with a damaged door. Without hesitation a new door was sent, no questions asked. A great company to deal with that respond to your issues quickly and efficiently. Would not hesita... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de jouets pour enfants
- Jardinerie
- Magasin de mobilier de jardin
- Magasin d'articles pour l'aménagement paysager
- Parc
- Fabricant de jouets et de jeux
À propos de NI Climbing Frames
Écrit par l'entreprise
About NI Climbing Frames
Bring the fun and excitement of the park to your garden with one of our stunning climbing frames, swing sets or playhouses. We are the largest supplier and installer of climbing frames in Northern Ireland and The Republic of Ireland. We also have a fantastic range of swing sets and playhouses, all of which provide great fun and long-lasting quality. We provide interest free credit for purchases and offer a professional installation service. Our products come with a 10-year anti rot guarantee.
Key Benefits
- Climbing Frames to meet all your children's needs, available in a wide variety of sizes and prices.
- All our climbing frames come pressure treated with a 10 year anti rot guarantee.
- All our products come with a 2 year manufactures warranty (on all parts).
- Whenever we install our climbing frames they get concreted into the ground for maximum stability.
Coordonnées de contact
Unit 1-4 Banbridge Road, NI Climbing Frames, BT636DJ, Gilford, Royaume-Uni
- 02840626150
- info@niclimbingframes.com
- niclimbingframes.com
4,3
Excellent
150 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Super Products
Excellent products, great range just the job for a makeover to my grandchildren's old garden activity unit. Very pleased with the outcome and plenty of positive feedback from family and friends, not to mention the most important of all my grandchildren
23 décembre 2021
Réponse de NI Climbing Frames
Delighted to hear you were pleased with your frame and hope your grandchildren have many years of fun on the frame.
Excellent quality product and excellent…
Excellent quality product and excellent customer service, would highly recommend this company.
23 décembre 2021
Réponse de NI Climbing Frames
Thank you so much for your positive feedback.
Excellent service all round
Excellent service all round. The lady that took our order was lovely and so helpful fitting us in before my child’s birthday. The men that delivered and installed were very helpful and patient (!) when it came to deciding where to put the frame in the garden. Would definitely recommend. Thank-you.
23 décembre 2021
Réponse de NI Climbing Frames
Thank you so much for your positive review. Delighted you were happy with the service provided.
Excellent service
Excellent service, great product, good communication even at the start of the covid, it's been up for 18 months or so and still looks as good as new
23 décembre 2021
Réponse de NI Climbing Frames
Thank you for your positive review.
A really lovely company to deal with…
A really lovely company to deal with and customer service was excellent. Would highly recommend.
23 décembre 2021
Réponse de NI Climbing Frames
Thank you so much for your positive feedback.
Excellent service
As ever, NI Climbing Frames were professional & I received my order once it arrived back in stock. I would not hesitate in recommending this company.
23 décembre 2021
Réponse de NI Climbing Frames
Thank you so much for your positive review.
I requested advice on moving a frame to…
I requested advice on moving a frame to our new home. The price quote I received was crazy money. Disappointing having spent big money in the first place. Now no idea what to do.
23 décembre 2021
Réponse de NI Climbing Frames
Thank you for your review - there is a lot more work involved in relocating a climbing frame and reinstalling it at a new location - which is shown in the price. I am sorry we were unable to help you out on this occasion.
Fabulous experience all round
Fabulous experience all round, couldn’t say enough about it. Everyone adores the zip line and it looks classy and is very safe. So much fun had so far on it and hopefully plenty more in years to come. Thanks a million to all the team.
23 décembre 2021
Réponse de NI Climbing Frames
Thank you so much for your positive feedback - glad to hear the kids are loving the zip line.
My toddler loves this frame plays with…
My toddler loves this frame plays with it everyday
23 décembre 2021
Réponse de NI Climbing Frames
Thank you for your positive feedback - glad your toddler is loving the frame!
Awful service
Awful service. Delivery was months late, came in dribs and drabs, some of it was damaged and they refused to replace it. Communication was awful, every time I rang they said ‘it will be there tomorrow/ next week’. Kept promising to check with delivery company and get back to me but never did. One even told me it was not their responsibility to chase delivery and once they had sent it out it was tough if it didn’t arrive.
23 décembre 2021
Réponse de NI Climbing Frames
Thank you for your review - however I am sorry that you had issues with delivery and damaged items. If there is anything you are still waiting on please give us a call and allow us the chance to rectify and outstanding issues.
Réponse de NI Climbing Frames
Thank you for your review - glad to hear to got it built in the end and are happy with the product.
A wonderful service
A wonderful end to end customer service! Great experience purchasing, prompt sales follow up with delivery on time and date agreed. High quality product - double swing set that will last a lifetime. Highly recommend this company!
23 décembre 2021
Réponse de NI Climbing Frames
Thank you for your positive feedback and happy to hear you would recommend our company.
Top notch to deal with
Top notch to deal with. Had a little mishap with my order and squared away in a very satisfactory manner. Would happily do business again with them.
23 décembre 2021
Réponse de NI Climbing Frames
Thank you for your positive feedback - glad all was sorted for you!
Ok service
Ok service - didn’t receive all the additional swings we ordered but weren’t told why by delivery driver why - has to ring up and wait another 2 weeks for the other swing! The holes were only configured for a few of our swings and not all combinations so we had to drill extra holes which I feel should have been obvious to climbing frames to add these originally.
23 décembre 2021
Réponse de NI Climbing Frames
Thank you for your review - I am sorry that not all holes were predrilled and that two swings had to be send out after your delivery. I will pass these issues to management so that they can rectify these issues.
Constantly chasing the order
Constantly chasing the order, eventually arrived in what could only be described as an substandard condition. Warped wood, mouldy untreated wood, splinters on walkways and pieces missing.
Customer service was substandard too and even though photos provided as evidence no compensation even offered.
Would never buy from this company again.
23 décembre 2021
Réponse de NI Climbing Frames
I am sorry that there were issues with your order. I will pass your comments onto management. If there are any parts still outstanding please contact the office and we will get these sent out to you.
Mess express
Everything built well. My main concern is they leave holes, where posts go into ground. Left soil all over the shop. Screws missing & broken screws, leading to wobbly bits. They came bk to tidy bits around posts. But might as well not of bothered
23 décembre 2021
Réponse de NI Climbing Frames
I am sorry there were issues with your installation. I will take your comments on board and relay them to management to ensure we do not have these issues again.
Réponse de NI Climbing Frames
Thank you for your positive feedback.
Amazing quality and great customer service.
I bought a climbing frame during April 2020, took a bit longer to arrive because of lockdown. There was a bit of confusion initially with the order - my fault, but the staff were great, responded personally to emails and sorted everything out. The price is great in comparison to local companies and the frame is substantial. This is no flimsy set up this is good quality kit with proper fittings. The instructions are good but their YouTube instructions help so much more. It should have had three people to put it together but due to lockdown we couldn’t get a third but eventually managed to set up the huge A frame ourselves. It’s well worth every penny and it’s so good my colleague bought one too for her little boy. Cannot recommend enough but beware you need a driver or substantial electric drill for this.
23 décembre 2021
Réponse de NI Climbing Frames
Thank you for your positive review - so glad you are happy with the quality of the service you received. Thank you for recommending us to your colleague - much appreciated.
Réponse de NI Climbing Frames
Thank you for your positive review.
Bought a swing set a few years back
Bought a swing set a few years back - paid extra for installation and well worth it. Still being enjoyed by the kids, still solid. Have recommended to family and friends who have also been happy with service and products. Good products and good customer service.
23 décembre 2021
Réponse de NI Climbing Frames
Thank you so much for your positive feedback - so glad you are still getting years of fun from your frame.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.