Neiman Marcus Avis 

I get better service from TJ Max and Marshals. For a premium brand (and price tag I pay), they should bend over backwards....I'm often left staring at their middle finger.

I purchased a pant suit 5/3/2026 wanted to wear it for an wedding on the 5/15/2026.The suit was separates pants had to be shortened and the top had to be altered, I was told by the sales clerk Laura F was no problem.The cost of the suit was $1240 and the pants was $880 than I was told they didn’t have the size for the top that had to get it from another store was charged another $15 after paying that she said I had to pay for the alterations before it was done &187 for the top and $24 for the pants.After paying all this it took them 3 fittings to fix this suit the seamstress kept complaining it was to much work finally I picked it up from the store on the 11 th and still did not look okay but I wore it for the wedding on the 15.I called Laura F to see what I can do with this suit I was told to bring it back they will try to fix it again so this will be the 4th time trying I called customer service no results spoke to the manager no results than I asked for them to return my alterations costs so I can take it to a professional to have it fix I was told I had to have it by the store which is Short Hills in NJ .The results are is disappointing after paying $2346 for a suit now I have to take it somewhere else to get it fixed, no one has an answer to this situation because the sales person made her commission plus tipped by us seamstress got paid and I have a suit I can’t wear not to mention being inconvenienced 3 time back and forth to this store that I live 45 minutes away!will never deal with these unprofessional staff again including the nasty store manager!!

Hice un pedido de 57 € que no he recibido. La aplicación de tracking dice que ha sido entregado, pero no es cierto. El correo de contacto supportcoalitioni.com no funciona y no he podido realizar mi reclamación (de la aplicación de pago se recibe siempre una respuesta automática y la cía. detrás de Neiman Marcus no responde). Es un auténtico fraude.

Compré desde la web en agosto. Pagué envio VIP y a fecha de hoy me dicen que no me pueden ayudar ni por el chat ni nada...me siento estafada. Tengo el comprovante del pago y la captura del pedido

Dette firma må være fusk, lover forsendelse inden for 7-10 arbejdsdag, og varerne vil blive sendt med "Track718.com"
Ordreren er fra den 9/7-2025
Track718 registrere den 14/7-2025
Ordreren står som leveret 10/8-2025

JEG SKAL STADIG DEN 25/8-2025, IKKE MODTAGET NOGET.

Vedhæfter herunder T&T:
2025-08-10 10:48:13 DK, Delivered
2025-08-09 11:31:25 DK, Out for Delivery
2025-08-06 12:29:01 DK, Arrived at Facility transport
2025-08-04 02:53:01 DK, Leave the processingcenter, and move to the next facility
2025-08-01 15:50:37 DK, Package received at processing center
2025-07-30 12:00:13 DK, Delivery to local courier company
2025-07-28 02:24:13 DK, Relased from export customs
2025-07-25 08:09:49 DK, Arrived at destination port
2025-07-23 04:33:49 CN, Departed from origin port
2025-07-20 12:00:13 CN, Hand over to airline
2025-07-17 15:21:49 CN, Departed from sorting center
2025-07-15 15:32:16 CN, Shipment inbound in sorting center
2025-07-14 16:49:09 CN, Shipment information received

Jeg har snakket med Track som siger at alle kan skrive på deres side, så jeg skal kontakte firmaet jeg har bestilt fra. (Nieman Marcus).
Hvad er det nu for noget.

Har skrevet til kundesupporten hos Nieman, men mailen findes ikke (kan ikke sendes, kommer tilbage) Telefonen bliver ikke taget.

Paid for express 2 day business day shipping, delivered 4 almost 5 business days later without a signature required and FedEx ignored delivery instructions and left in an insecure location. Contents were then stolen. Contacted customer care immediately who assured me they’d reach out in 3-5 business days. 10 business days later I followed up and NM said it wasn’t their fault and that they had stopped requiring signature because “it wasn’t safe”. Refused to refund or ship a replacement despite their negligence on all counts. Disgusting. Don’t buy from them.

Terrible. Just spam messages, will not stop

Should not be able to contact public rokwanda is a karen.

Very bad. No wonder other people feel the same. I've got a defective leather L'Agence jacket which was originally $1595 (but I doubt it) on sale for $406.19 total, I texted them with the pictures and they sent me shipping label. I shipped it back immediately Monday
8/7/2023. They received my package Saturday morning
8/12/2023 and still refused to process my refund! The lady in the chat told me they need more time since they have another orders. Sorry but is this my fault? You sent me an expensive jacket which look like it's been worn before. I need my money back! Absolutely disappointing. I have an experience with return of defective item in another company and they've refunded me as soon as I shipped it back without any questions.
I am waiting for my refund ORDER STA000000000322665

I wanted to return a foundation by Bobbi brown because I bought online and it didn’t match my color - I live in Ohio we have a Neiman Marcus I believe in Columbus- I live in Lorain- 2.5 hours away.. I knew I would be out of town to Birmingham and Tampa and figured I would return/swap it to a different color then but it was thanksgiving week so I didn’t really have time to go to the store , I later knew I was coming to Phoenix so I knew there was a NM store here in Scottsdale. I tried to get the attention of a lady behind the same counter I was at- I wasn’t greeted or no one tried to help, so I continued to select the color I’d like to swap, and asked for assistance but the lady behind the counter said to go someone else- so I did and Jody (someone else) claimed I used the foundation, I know I didn’t because it wasn’t my color, so she said she’d get the manager. Manager was rude and blatantly said I used it it can’t be returned or swapped- I said I didn’t use it then she looked at the date when purchased- then that was her other excuse. It was 2 days over purchased from 30 days. Smart mouth said well you could have mailed it back! I wish I knew her name but I didn’t get it. It was on December 20th approx 3:30 at fashion square NM!! No class at all from any of the workers in the makeup department. I was actually going to spend money there but decided not to help as I didn’t get help! I truly think it’s a stereotypical attitude I received! I even have a NM CC! Saks fifth Ave never done this to me….

They just do not seem to be able to deliver the product. Delivery date is changed every time I contact. Always same excuse of warehouse issues.

December update, I did receive the product and they also credited everything they promised due to late delivery.

I had two delivery problems with Niemen Marcus - they simply don't care. I called, I emailed, etc. and no one would help.

I've canceled my membership in their Nordy Club and it took several emails and calls to get them to stop sending me emails.

At this point, I refuse to enter their stores and advise others to avoid them. The online experience is the worst I've ever encountered.