Nike Avis 525

I am writing to express my absolute dissatisfaction with my recent order of trainers and the truly horrendous service I have received.

My order was marked as delivered by DPD on October 5th. Despite ensuring my delivery preferences were explicitly set not to leave the parcel and to use a safe place or a neighbour, the courier completely ignored these instructions and left the package unattended. Upon my return, the trainers were, missing.

The response from your company has been a masterclass in incompetence and unprofessionalism. I contacted you immediately with evidence of the non-delivery. Initially, I was told the investigation would take 8 business days. When I explained the urgency, I was told it would be marked as urgent and the wait reduced to 5 days. 10 days later, after chasing daily, I have received nothing but excuses and delays.

Your agents repeatedly fobbed me off, despite having all the evidence. When I asked for a formal complaints procedure, I was told the company has none and was cut off multiple times. The professionalism plummeted to a new low when I asked for a Subject Access Request (SAR), a legal right under GDPR. The agent laughed at me, claimed they had no idea what a SAR was, and then, after I explained it and directed them to your own privacy policy, I was told "no one knows what it is." This is not only unacceptable customer support but a potential breach of legal data procedures.

This company does not understand the basics of true customer service. You have repeatedly lied, ignored my explicit delivery instructions, failed to follow up on your own commitments, and demonstrated a worrying ignorance of basic consumer and data protection laws.

All I have requested is a simple refund for the product I never received and reasonable compensation for the time wasted and the extreme stress caused by this entirely avoidable debacle and the subsequent horrendous customer service.

I demand an immediate resolution: a full refund processed and a formal response regarding the gross lack of a complaints procedure and the alarming disregard for GDPR compliance. Avoid this company if you expect any level of professionalism, honesty, or support.

I have been waiting over a month for a refund, have contacted Nike Uk via chat who have been worse than useless. A refund of £155 - NIKE GIVE ME MY MONEY BACK

I’ve honestly had one of the worst online shopping experiences ever — with Nike UK.

I ordered a pair of shoes on 2 October for my son — something he’d been looking forward to for a long time. The order was shipped via DPD, but no one ever came to deliver it. My home CCTV clearly shows no delivery attempt.

Later, I received an email saying the parcel would be placed in a locker and that I’d receive a collection code. That code never arrived. Then, without my consent or any proper explanation, the parcel was returned to Nike.

I’ve contacted Nike Customer Service five times now, each time getting robotic, copy-and-paste replies that completely ignore my actual issue. It feels like talking to a wall.

And despite me clearly saying I wanted the shoes — not a refund — Nike refunded me anyway.

I’ve wasted hours trying to get help, and all I’ve met is complete indifference.

I’m posting this publicly because I don’t want anyone else to go through the same.

Ordered a pair of bottoms that had to return for exchange, arranged the exchange over the phone.
Today DPD send email to say they have my parcel and it is going to the wrong address, they have sent it to a collection shop but as if that is my address, so no collection pass will be issued, It also says they will leave with any neighbour or deliver to the nearest collection shop. So I phone Nike up who tell me that is my address but on my account it shows my address, so I tell them to look at my billing address and they tell me it is the address of the collection shop but I can see it is not.
I explain if the parcel goes to that address I will not get a collection pass and will not be able to collect it, If the shop refuse the parcel the driver can then leave it with any neighbour of that shop, it is going to end up a lost parcel.
It took me 30 minutes to make them understand, I asked them to cancel the order and recall the parcel they refused and they can do it, they told me they will message DPD to change the address, then asked me for my address, I gave her my postcode and she said its done, I asked how can it be done you do not have my full address, she replied I sent it to the postcode, WTF is that about.
Now I have to wait and see what happens, if it goes missing I will just get my bank to get the payment back, Customer service is a joke

The worst company ever, and work with the worst courier company too, DpD, both companies make a lot mistakes and de customer service never, never help, I got the issue with this two Nd didn't get any help

Bad quality

AF1 costing £120 falling apart within a month & say that's normal wear & tear! Stated that as the shop had inspected, that is their final decision. 2 yr Warranty is worthless

Still no resolution.. I’m left in Limbo going round in circles with Nike & DPD.. Parcel due to be delivered to locker.. Not scanned & now in no man’s land.. Getting knowhere fast between both customer services & having to explain the whole problem like Groundhog Day everytime..

Ref: C01529121801

12/10/25 - Still no explanation 🤷🏻‍♂️
Done nothing to rectify this simple issue..

AVOID. I should have read the reviews before ordering. Appalling experience - I made a relatively large order of almost £300, only for it to be stuck at a “sortation facility” for over a week, and no information from Nike or DPD. Their customer service is entirely unhelpful, with staff that simply can’t give you an answer or actually help at all. I am now stuck without an order or a refund. NEVER ordering from Nike again.

I recently bought a new pair of trainers from Nike (£135). Unfortunately, I didn’t try them on within the 30-day return window. On my very first wear, however, I discovered a manufacturing fault: the tongue hasn’t been properly attached to the upper toe. Within just 30 minutes of wearing them, this flaw caused rubbing and blisters to the point where I had to take them off.

I contacted Nike’s chat support, shared photos, and explained that the trainers were faulty—not simply unwanted. Instead of addressing the issue, I was told repeatedly that I’d missed the 30-day return period. When I asked to make a complaint, I was informed that the same person I wished to complain about was also “the complaints team.” That leaves no independent way of addressing faults, which is deeply concerning.

After a lifetime of buying Nike for myself and my family, this experience has left me unwilling to purchase from the brand again. Quality should be backed by accountability, and in this case, both fell short.

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Ordered 1 pair of Mens sliders; 12 working days later received an email saying they are processing a refund but no other info whatsoever.
I chased the order after a week and was just told to wait another 5 working days, so here we are.
I can't believe that ordering direct from a brand is this terrible; will never order direct again and tempted not to buy the sliders at all!

Subject: Feedback on Sizing Changes – Request to Bring Back M (Tall) and L (Tall) Options

In recent years, many clothing brands have changed their sizing charts. It used to be easy to find a Medium size suitable for someone over 1.83m tall. Now, around 90% of the bottoms you sell list Medium as fitting heights from 1.70m to 1.83m. If you're taller than that, the only option used to be M (Tall) — but unfortunately, you no longer seem to offer these sizes.

Why has this changed, and why is no one talking about it? There are many people over 1.83m who struggle to find properly fitting clothes. We’d really like to see the return of M (Tall) and L (Tall) options across your product range.

Please don’t respond by saying that you still offer a few items in M (Tall) — I’ve checked your entire selection of bottoms, and only about 5% include that option, and frankly, those styles are not appealing.

This is a real issue for taller customers, and I hope you’ll take this feedback seriously and consider expanding your size range again. Thank you.

This is the worst company I think I’ve EVER had to deal with. I ordered a pair of £180 trainers that were delivered in horrendous condition. Sent back and replaced. Second pair, also in horrendous condition. Sent back and replaced. 3rd pair, you guessed it except this time they were worse than the first 2 pairs. This whole time customer service is a shambles. You get the AI first and then are put through to a ‘human’ which is in-fact not a human and you get the same automated responses again and again. The amount of times this order has been ‘investigated’ and then nothing happens or gets sorted. So, 2 months later. Still no trainers and £180 down & still can’t speak to an actual human about this issue or complaint. Love it!

my review is not about the product but about customers service.
I ordered some gym trainers which I always order direct no problem so far. delivery day I missed the driver by 10 minuets so rearranged delivery , there was no second attempt went straight back to nike. Called customers services straight away to see if they could resend them out answer was no immediately didnt want to try, told me choose another pair as the colour was now out of stock or a refund. I did point out it was out of stock as they still had the pair I ordered on its way back to them and could be sent back to me . Customer service was not interested in even trying . This is the problem dealing with big companies the employers don't care end of the day they get paid even when they do a rubbish job. Its ok I have found them in a small stockist with a first time order discount so got it cheaper anyway

*AVOID* quick in taking our cash hate refunding, was told they scan in shoe then check and refund issued after 2 days now anytime I ask I've to send picture of postage return receipt and to wait another 8 days to see why refund not issued

I bought Nike Air Max 270 from Sports Direct store in Birmingham new street branch. After a month of wearing them, it changed the shape and the white part showed many cracks. I have the photos as evidence. I contacted Nike customer service but because I did not have receipt, they asked me to contact Sports direct to re-issue the receipt. I contacted sports direct customer service but they said they do not do such a thing.
I contacted again to Nike customer service and they said they cannot help me without receipt.
So, i paid lots of money for a brand to wear at least a year. But after a month of wearing it looke like cheap Shein products. I have the proof of payment from my bank card. But nike did not accept it.

I don’t usually leave a review but my experience with Nike UK customer service was absolutely shocking. Purchased a pair of Air Force 1 which turned out being faulty. Took me 4 occasions to contact them to receive the return label and when I sent the shoes back and tried to get more information how long is the investigation take they just told me rest assured I’ll be told once the inspection is complete and ended the chat. Really puts me off purchasing Nike in future to be honest.

If i could give them 0 stars i would. I have returned three items in one box and was told they didnt not recieve them all and was denied big refund. But yet they keeped the returned items. Do not shop with them. Under Armour is 100 times better than them.

Quality is the worst I've ever seen. Ordered a pair of sb dunks. The right shoe toe box was so deformed I was appalled that nike even sent them out. The suede was clearly cleaned with some form of solution on the right shoe also as the black die was almost grey compared to the left shoe. The suede pile on the right shoe had been so forcefully cleaned that it was a completely different texture to the left shoe. The suede on the right shoe heel wasn't even glued down and was very loose from the shoe heel structure underneath. I am honestly shocked that these shoes passed quality control. I wish I could post pictures with this review as they would speak a thousand words. Nike should be ashamed.

I buy a bit of Nike products. With tennis shoes they are too tight across the toes. I have some that’s really pretty but when I wear them they hurt my toes.