Nike Avis 525

Absolutely shocking customer service!
Nike sent out the wrong boots in the correct box and have been cut of via their online chat system twice now, with them basically saying not their problem. I then called and have been promised a 2 hour call back from a manager, this was 2 days ago and still waiting. I can't believe a company this size has such unprofessional staff and are not taking ownership of a packing issue at their end and are being totally unhelpful and rude for something that is their fault not mine.
I just want what a order and paid for, without being fobbed off and lied to.

Went to collect my Nike trainers from Argos, unfortunately nothing had bean delivered and the driver wasn't even close to the Argos in my town. Hats of to Argos staff members for contacting DPD CS who says driver no even into the area. So driver has logged my item as dropped off, Argos said they had no afternoon drop, and DPD confirmed this. Hmm. Nike CS aren't helpful. So now I have to wait weeks for Nike to escalate and hopefully refund for missing trainers. Several of my trainers from Nike have been, I believed tampered with prior. The box opened or forced. Very dodgy.

Purchased a pair of Nike P-6000. They didn't arrive, lost in transit. Nike took my money. Constantly chased through chat and phone. Phoned today to say the agent hadn't updated the case since 14th July. When I asked to speak to a supervisor, I was told this is not possible until the case is closed!. When I refused to leave the call I was hung up on. They take your money, yet do not supply goods. The onus is on the customer to constantly chase.

I've been a loyal Nike customer for over 20 years, but I'm really disappointed. My Invincible Run 2 shoes cost over £150 and are falling apart after just 2.5 years of light use. Sole separation shouldn't happen, and Nike offered no support. Not what I expect from a premium product.

I ordered a pair of Nike trainers which were £134.99. They arrived and within a week they started falling to bits, the glue didn't hold. I contacted Nike who sent me a prepaid postage label. The trainers were delivered to them a week ago today. I've contacted Nike by phone and the chat option and have basically been fobbed off. I have now started a dispute through PayPal. I really wish that I had read the reviews before ordering.

Perfect! Very expensive however some good sales on and excellent haaland phantom boots😍. Very comfy and great to play with. If only tn trainers were cheaper!!!

I have some Pegasus Gore-Tex trainers which have a rip in the right shoe. I contacted Nike with evidence of purchase and Nike have said that this is not their fault and is a product of natural wear and tear. I don’t understand how shoes naturally tear I understand they may become rundown or worn out but you have a full rip in one size Through regular normal use does not seem to fit. I have asked for irreplaceable products and Nike have failed to respond. They keep ignoring my emails and it will be the last time I purchased from this brand. it is worth naughty. I purchased in late October as a Christmas gift so they have only had a few months use

I have been buying Nike air max 90 all my life and there being made so badly now they don't last at all. Also the price at £130.00 now really starting to make me question if I need to change my style.

Disgusting. Order number C01510158545
Just received my Nike trainers £89:99 and they are ruined. They are creased. And putting them on the creases do not disappear. I'm going to send photos to trading standards.

Update: I returned the trainers for an exchange. only to have the others just now delivered and in even worse condition than the ones I returned 🤬🤬🤬

Wish I’d read these reviews before ordering through Nike. Paid for express delivery for two pairs of kids shoes as my kids needed runner’s urgently and they still haven’t arrived four days after due date. Royal Mail updates haven’t changed for four days and I can’t get through to or contact anyone there. Nike have said they’ll escalate, but have still heard nothing.

Ordered trainers for £185.00 for next day delivery they did not show up , did not show up Sunday went online to track them they had not left the warehouse! Went online to complain was totally ignored by incompetent “ Nike athletes “ their advisors telling me it would be delivered today and could not seem to understand that they would not as they had been sitting in Nike warehouse for 48 hrs awaiting DPD delivery . Tried to cancel and ask for refund as they said in their way haha even tho their system said they had not left warehouse they said wait 3 more days then get back so that’s 5 days for next day delivery they left chat! Spoke again and told them they had not deducted 25% birthday discount which said 25% of anything but more lies it’s not off popular items or same items bassically of items no one ordering . I will never buy off Nike.com again and you should avoid this bad company

I have had a nightmare experience with the brand I used to love. I have previously bought more than 30 pairs of Nike shoes. My nightmare started with my last return. On 13.05 I both 2 pairs from their own website. On 16.05 I returned both pairs in perfect new condition and sealed in their original boxes by following their own policy and returned it via Inpost. I have never received my refund and unfortunately I realised that 45 days later. I got in touch with customer service, again not an easy one (bots no real human, contact number that constantly cuts me off). I managed to get to chat with real person in the end. I provided proof that my return had been completed in compliance with their policy. Then the reply was that their returns department will deal with it and get back to me with the decision. Guess what I got an email saying that they haven't received the original items but something else instead. This is absolutely ridiculous. They blamed me for swapping the content with non Nike items which is a lie. I am definitely offended by the idea of it. Also they want proof of what items I have sent. For goodness sake. I told them to check cctv by the locker, if you want and see what I put inside. Not to mention that there isn't any proof from their side how my return has been handed. The courier might have messed up or swapped the content. Surely such a massive company should have insurance that can cover such a case without the need of blaming a valued customer of fraudulent activity. The whole situation and reaction from Nike customer service is indeed offensive. I won't be getting my £129.98 back but rest assured I will never ever my anything with that brand.I told them to check my profile and see how many items I bought and how many successful returns I had. Surely I wouldn't play low for £128.98. If I knew that would happen I would never chose Inpost return but a shop return instead. Their policy needs reviewing as I found more customers like me who were treated the same way and no refund was received. Pure robbery from Nike. Well done!
Absolute joke of a customer service.

Placed an order shoes were miles to small so contacted Nike to return. The idiot advisor couldn't set up the returns, but selected an exchange. I didn't want this and told him, he then left the chat. I managed to setup return myself and it was received by them on Monday. No confirmation from Nike, tried calling but they won't answer. Then contacted them through chat they said it had arrived but now have to escalate it for refund. Escalate what, I have sent proof you have confirmed you have them so why does it need to be looked into to issue a return. Update - received an email this evening, stating I had sent a non Nike item back!!! No description or anything and from reading lots of people's reviews seems this a new way of fleecing customers.

Last time I'll ever use Nike. Your a joke and thiefs

Ordered a pair of shoes online from Nike, was sent a confirmation email with an estimated delivery date. That date came and went - no shoes. I've been in touch with their customer service dept three times now over the last several days, each time they've asked me to wait which I have done. I just spoke to a woman who informs me they have lost my order (!!) and it's not coming. My options are a refund or a replacement order, however they have sold out of the shoes I wanted in my size - she also says either a replacement or a refund will take up to two weeks for them to process!!!! I paid in good faith - Nike are at fault here - why should I be made to wait??!! She also refused to connect me with her supervisor so I could escalate things further. I'm absolutely shocked at this - Nike, seriously?? This is how you treat your customers?? Mistakes happen - I get it, but it's how those mistakes are dealt with that make or break a reputation and this is not even close to being good enough.

there was never any attempt of delivery of trainers I ordered was home all day. got in contact with chat customer service and the chat was terminated by the agent when I asked about complaint procedure.
stay away you wont see your money for a long time. I have no product I paid for or my money. worst shopping experience ever.

Dear Nike Customer Service,

I am writing to formally raise a complaint regarding my recent order with Nike (Order Number: C01503979037), which has been marked as delivered but has not been received by me.

According to the tracking details, the parcel was delivered to a neighbour, but I did not give consent for my order to be left with a neighbour or any third party. The neighbour in question has confirmed they never received the parcel, and I have been informed it was left outside their property. I have checked the area thoroughly, and the parcel is nowhere to be found.

It has now been over 14 days, and your team has stated that Nike is not liable—despite me never receiving the order. This is unacceptable.

Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, Nike remains responsible for the goods until they are delivered to me, or someone I have explicitly authorised. As no such authorisation was given, Nike remains liable for this missing parcel.

The order total was £254.99, and I expect either a full refund or a replacement item to be issued without delay.

Please treat this as a formal complaint. If I do not receive a satisfactory response within 7 working days, I will have no choice but to escalate this matter through Trading Standards, the Financial Ombudsman, or other consumer protection channels.

Visited braintree outlet store with my 7 year old to buy some trainers with her giftvoucher. She found some air max and the assistant boxed them up and took to till. We purchased then drove home. We live over 2 hours away in Norfolk. When we got home we found assistant had somehow managed to box up 2 right foot shoes in different sizes! Called store to arrange posting these back and they could send full pair. Was told they won't do that and that the only option i have is to drive back to that store, which is 2 hrs away for an exchange or refund! Even though its their fault! My local store won't help either and nike.com just tell me to contact the store. Im outraged. And in the middle of it a poor little 7 year old girl who lost her birthday money and her trainers. Plus 2 pairs of shoes will be binned in process as that store has 2 left feet and have 2 right! You should be ashamed. So unfair.

Shockingly poor service, never would buy again.

Nike Factory Store Ashford, Kent UK.
I recently visited the Ashford Nike Store, 20 years ago I worked for Nike and customer service, presentation of the store were paramount. There were numerous staff meandering around, zero engagement and zero offers for help. The levels of customer service were disgusting, the state of the store disgusting. The only reason it wasn't a one star is that the individual at the till was very friendly.

Appalling customer service from Nike, I did not expect that from such a big company. DPD did not deliver my parcel at the pick-up point and now Nike are brushing me off, saying that according to their records, the parcel was delivered!
It seems that something untoward is going on, so many parcels going missing and Nike customer serice ignores it! Instead of looking into the matter and question the delivery company, which in my case is DPD, they choose to dismiss it altogether!