Nike Avis 525

Like a comment from a few days ago. I sent an item back using inpost on December 10th. Never got my refund. Went to check this with Nike over 2 weeks ago now and was told they received a non Nike item (never even emailed me to highlight the problem). Have even told them I have a video clip of me putting a Nike delivery box in the locker and they wouldn’t take the video so I had to screen grab some shots and have submitted. I asked if the non Nike item was in a Nike delivery box or a different one but still haven’t been told. My guess is that the wrong box got labelled by inpost when collected from the locker. I have also contacted inpost who say they will review cctv footage so anyone experiencing something similar maybe this is something you need to try. As it stands I am on the 3rd week of this and apparently Nike have done 2 “investigations” in the last 2 weeks and decided not to issue the refund. So now they are doing a 3rd investigation.

Now it’s either that someone at Nikes warehouse has been dishonest and switched these, or someone at inpost has switched these or (what I hope) that the wrong label was accidentally put on and this gets resolved.

But as it stands nothing has been resolved and the Nike customer service (Nike athletes) that you can speak to on the phone can only do so much as they are not management and don’t have all the info. There’s no way to speak to anyone higher up and it’s shocking because I’m sure they know that there’s a problem and they just don’t care.

I would say not to use either Nike or inpost as I don’t trust them at all right now.

The bubble failed in my Nike trainers after 5 weeks.

Shirking customer service, will.never be buying Nike products again.

Just been on their chat for 2 hours and 15 minutes, without hanging up, was passed to 6 'Nike athletes' problem not resolved, no conclusion, the 6th 'Nike Athlete' hung up, even though I was not rude. Very annoying, frustrating and disappointing.

Absolutely shocking customer services! I returned my trainers on the 7th January. Not heard anything so check my tracking to see they had been received on the 10th January. Called the customer service team on the 20th January, to be told that a non Nike item had been returned, however they could not tell me what had been returned. Was advised this would be investigated.
By the 24th January, still not heard anything. Called again, only to be told the same thing and basically if they can be bothered they will return the item to me. So as it stands still no updated.
Customer services agent are apparently not allowed to give out their names, they do not communicate via email. I asked if the call was recorded and requested a copy of the call, only for the agent to hang up on me

Purchase is quick and delivery is efficient no issues ever

I would not even give this company 1 star. However, it would not let me leave a review without pressing at least 1 star.

I bought boots from this company for £264.99 for my son. After 3 weeks of playing in them, they started to fall apart. The material was separating from the bottom of the boots and the Nike ticks on both boots were hanging off. I contacted customer services who agreed for the price of the boots that isn’t the quality they expected therefore they opened a return for me to receive a refund. I was sent a return label and I returned the item the next day using the label. A week had gone by and I hadn’t heard anything about the return so I contacted customer service to ask what was happening. They told me that they had received my return and I would receive the refund in 5-7 days. I waited two weeks and still had not heard anything so I contacted them again and they told me that because I paid through Klarna I needed to contact them for the refund as it would be them issuing it. I did that. They opened a case with Nike. I provided the tracking information from the receipt. Contacted Klarna on a number of occasions for updates and they were awaiting for Nike to get back to them. After weeks and weeks. I received an email from Klarna saying the refund request was refused and I needed to contact Nike. Which I did, I spoke to someone who asked for the tracking information and that I would receive my refund in 5-7 days. 2 weeks went by and I contacted them again. They told me that they could see it was being looked into and I would get the refund within the next 5 days. I contacted them again after another week and was told the same information. Another week went by, I contacted them again and was told they were really sorry they would escalate my case and I would receive the refund in the next 2-3 days. After 4 days I contacted them again and was told it was being handled that I would receive communication in the next 72 hours. After 3 days. I received an email telling me that I wouldn’t be getting a refund, I needed to contact royal mail as they hadn’t received the item. I contacted royal mail who told me that it was too late to receive a lost item refund now as it needs to be reported within 10 days. I returned the item on the 26th October and Nike emailed me that final email on Tuesday 7th January. I am absolutely disgusted with the lies told by multiple advisors on every single conversation I had with Nike. They have basically stolen £264.99 of my money. I will never, ever buy from them ever again. My son plays academy football and gets new boots regularly but adidas will be getting my custom from now on and I will be sharing my experience with everyone I meet. I am absolutely appalled.

The worst company you will deal with, DO NOT USE, DO NOT USE !!!!!!

Absolutely shocking customer services my trainers should have come the 13th December for a xmas gift. after not arriving i was advised there would be an investigation. not once was i updated. i kept having to follow up and was the same response a different story e try time
I won't use nike online again

Worst customer service that I have ever encountered. Christmas gift that didn’t fit - refused to even exchange!!!

Order placed on 2nd October 2024, the order consisted of three items - Nike Jr. Phantom GX 2 Club, size 4, Nike Jr. Phantom Luna 2 Academy, size 4 and Nike Jr. Phantom Luna 2 Academy, size 3.5.
I returned the Nike Jr. Phantom GX 2 Club, size 4 and the Nike Jr. Phantom Luna 2 Academy, size 4 and received a partial refund of £103.48 on 10th October 2024.
I kept the Nike Jr. Phantom Luna 2 Academy, size 3.5 and my son worn them only a few times before the sole began to come away from the boot. On 23rd November 2024 I contacted an advisor via live chat on the Nike website and was provided with a returns label to my email to return the faulty boots for a refund.
I returned the boots using this label, tracking shows they were received back by Nike on 29th November 2024 but I have still not received the refund due of £62.99. I have contacted live chat several times and just receive the same reply each time that a refund of £103.48 was processed!
I have tried to explain that I have since returned the third pair of boots due to them being faulty, meaning the full order, totalling £166.47, has now been returned but the advisors don’t appear to be listening.
I really want to avoid opening a PayPal dispute to resolve this but I will have to if this is not sorted out soon.
It’s bad enough that I received a sub standard item from what I thought was a reputable brand but the service I have received since has been even worse.

One of the worst customer service I have ever encountered. Ill never shop with Nike online again. Chat advisors refuse to give their name, ive been left out of pocket with damaged trainers for christmas and they are refusing to resolve it. Keep cutting me off the chat and im now having to go through my bank to put in a claim against them!

The sizes is incorrect, size 9UK says 44 EU 😀

I recently ordered a parcel from Nike, and I am extremely disappointed with the delivery experience. The delivery person handed over my package to a neighbor without my consent and didn’t even bother to call me or notify me directly. To make matters worse, I don’t even know this neighbor, which made the entire situation incredibly uncomfortable and unprofessional.

Nike’s delivery instructions should prioritize delivering the parcel to the customer or at least ensuring they are contacted before leaving it elsewhere. This level of carelessness and lack of communication is unacceptable. I expected a much higher standard of service, and this incident has left me feeling frustrated and insulted. I hope Nike takes steps to improve their delivery process to avoid such issues in the future.

Wish I'd read these reviews first! Decided to order trainers direct from Nike for Xmas present. DPD was supposed to deliver but didn't bother even trying, just took straight to our 'nearest' collection point which is a return trip of ten miles away. Could not retrieve from there to deliver. No apology from DPD. No refund of delivery charge possible. No customer complaints policy. Totally unprofessional for such a large company.

Waiting for a delivery since the 30th Nov. Nike are investigating allegedly! Initialially told 5 days, then 8 days and now 9 days ! Called and requested to speak to a manager but told its not Nikes policy to let you speak to a manager ! Terrible customer service especially for a parcel that through Nikes own website tracking shows as still being at an Evri depot. After asking to speak to a manager several times they just hung up on me. Disgraceful service not putting their customers first at all 😡

Thief’s
Didn’t deliver goods and will not refund my delivery charge!
Would never use this inadequate, untrustworthy, useless, imbecilic company ever again!!
Order number CO465993799
You thief’s
You’re a multi million dollar company & you still steal from customers!!
SHAME ON YOU

Shocking customer service. Order went through twice due to glitchy website. Couldn’t then cancel even though the website claims you can. No way to contact customer service at all. Via chat or phone. Just useless from a brand happy to take your money but provide no customer support. One way traffic. I would advise to order elsewhere or not at all.

Twice sent my order to an incomplete address, despite selecting the pick up address on the Nike website. Won't change the delivery address and will only offer a refund, I have to re-order at a higher price. Terrible experience

Trainers not delivered. Stuck with Evri delivery service. Nike chat bot directs me a Nike representative to be told service isn’t working due to being to busy.
Hanging on the phone for over 1 hr and no one to speak to.
Nike you’ve got my money but I have no trainers.
Please sort your shocking customer service out! It’s horrendous!!!

Not even worth a star- the quality of the shoe is so poor.
My very light footed son had tried a few pairs and they peel apart at the toes.
Sad that such a large company has so little responsibility and care for their product