Nike Avis 525

This is a pathectic excuse for a Customer Help Line - I hung on for 20mins and nothing - just regular prerecorded messages telling me about all the great things on the APP.
Nike get real - who is going to hang on the line for 20+ minutes waiting for someone in your customer services to answer the call.. This is quite sad, as it clearly shows how little NIKE thinks of their customers.

Nike you are Joke
Ordered from you Nike air max
You decided to send via the Evri probably the worst courier in the uk !
What a surprise that £140 Air max disappeared and were not delivered
You couldn’t give a Toss with no response to emails and not a Great service call centre
Nike Uk shame on you …… Clowns 🤡
The Nike Uk website despite all the offers are not backed up with the customer support

absolutly disgraceful customer service they lie through there teeth.

was told on the 20th a manger will contact me within 48hrs, i called today to see why i didnt recieve the call back they apoligised and said i will recieve the call today.

still no call and the day has nearly ended so called back told me yet another lie saying they will call me in 24hrs currently on hold now for 20 minutes so i guess shes not comming back on the phone.

also like to add they she found it amusing that i was stressed and upset with the current issue.

At the Nike outlet in Cheshire oaks- got here for opening at 10am , browsed and collected nearly £200 worth of clothes for my son. Off to the changing rooms - closed. Not open till 11- why ? Just what is the point!40 mile trip to return- I don’t think so. If the clothes were for me I would have dumped them on the floor in front of the changing rooms

Nike used to be a good retailer. Now it deserves to go bankrupt. Another powerhouse of a company killed by the woke dei disease.

Ordered items for a gift and still waiting and I did not know that the items were coming via abroad . I can get nike gear anywhere . I was trying to support the website etc but no more orders from me I’m afraid … shame on Nike Uk !

Nike UK’s website is so rubbish and hard to navigate- when you search for a boy’s tracksuit 60% of the results are for girls - no option to select size. How can anyone get paid to produce this pile of manure?

Pathetic customer service and they is no contact number to contact them except the chat .
I returned the shoes i bought on the same day and courier company has confirmed that nike has received it.
Now they are refusing the refund and i have lost the money and the shoes.
Useless !!!

I ordered two pairs of Nike on the 8th of January 2025, eight weeks later still no delivery, contacted Nike through chatbot, phone calls and social media, all useless, now I'm struggling to get a refund from them, there customer service is so bad, the same excuses every time, they told me they would investigate 3 weeks ago and still no response, they can't fulfill my order or even give me a refund, it's daylight robbery, terrible experience.

I’ve been wearing Nike Everyday Dri Fit Ankle sock for as long as I can remember - and never with any issues, hence my loyalty to this sock. It’s ideal with a trainer, or Vans shoe.

Lately in the last few months, I’ve noticed that after only a few wears, maybe 10-20 or so, a line of stitch just along the toe line, opens up and then a hole appears.
They’ve clearly altered the quality. Now they’re just rubbish and that’s the end of the brand buying for me.
Had a web chat with Nike Service and they’re uninterested
Nike has become crap. The trainers, rubbish, unsupportive ‘made in Vietnam’ . The tops in some Indian sweatshop, are no better. The company has lost its vision and, another customer.
Sad really, but there you go .. whether it’s a choc bar half the size, your salad drawer/fruit, or electrical - everything is now just garbage in quality and they expect us to pay more and more.
I’d bet a basic ankle sock from a supermarket would out perform this rubbish from Nike.

Can anyone tell me how they managed to get a refund?
Ordered over £200’s worth fro Nike online. Delivery was to be to home. Was told they would be delivered 2 days later, was then told they were to be collected from shop. No delivery to either place. Have phoned both Nike and DPD who are passing me between each other. Get different story every time I phone. Latest fro Nike is they are investigating and won’t refund until they are finished. I am now over £200 out of pocket. Cannot find any way of getting someone to actually give me some customer service and refund. Any suggestions. Thanks

I had a pair of trainers that I returned as they were faulty and then had the misfortune to deal with their customer services. The most common problems were the chat bot timing out due to inactivity whilst you waited for the Nike athlete to respond to something. The Nike athlete blaming someone senior for their inactivity and you or them not being able to move the issue forward. Nike agreed they were faulty yet here we are six weeks later with no sign of a refund or gift card.

I went into your Castlepoint store I was met by Jacob who was very helpful he made sure that the trainers fitted properly and was very attentive he made sure that I was happy with the service, so much so that I bought 2 pairs. I have never been in the shop before but after the service I received today I will buy from you again. One very happy customer

Nike.com: an appalling experience. I ordered a pair of trainers from their Kings Cross store. I received it at home, but it was the wrong size. I returned them (didn't want to exchange for a different size) and they assured me over the phone that I will be getting a full refund on my card. I had to chase them - perhaps dozens of times on the phone and another dozen via chat. Some reps were kind, others would simply hang on my face (yes, it happened).

After days of chasing, I received a gift card instead of payment.

What a waste of money, time and energy!

Even when clicking on buy the exact moment a new shoe releases in SNKRS.. you will get nothing. Instead the shoe will be on stockx for double its price or more. How is this fair selection when resellers keep getting all the available pairs. Nike is a tereible company and I can honestly say i hate them more on every release. After 7 years did not get a SINGLE release, despite being there when they drop.

Item returned via label provided to Nike. Receipt with weight shows item was correctly returned, still refused refund and told to chase courier for a label I didn't provide. Shocking

Appalling service. Ordered a pair of shoes, and never received them. When trying to query it via their online chat, I just keep being told that they’re “investigating”. It’s been three weeks since I ordered and still nothing. I requested a refund, but have been told they can’t do anything until they finish investigating. On top of that, the “Nike athletes” on their online chat are rude, condescending, and dismissive. Take your money elsewhere!

A disappointing aftercare service from Nike. After trying to locate a pair of football boots that were returned my son was advised that he needed to contact the courier service Evri who advised he needed to speak to Nike. Since November my son has been told the boots have been received then they haven’t. I was advised a manager tried to contact me but left no voice message or sent no email. Disgusting and poor service from such a prominent brand.

AVOID..Terrible product far to over priced. Would never buy again.. Poor quality. The worst customer service . DO NOT BUY THIS BRAND. I spent £175 on a pair of Nike and they are total rubbish!!!

Worst customer service I have ever dealt with. Returned an item on 27th December as a Nike member and through their app via Evri. They are refusing to give me a refund staying the item hasn’t been scanned in to their warehouse. They sorted the courier so they should have the tracking number to take this up with Evri. Asked to speak to a manager and get told different information, one minute they’re phoning me back in 2 hours and the next managers don’t contact. Absolutely appalling customer service!