NineFit United Kingdom Avis 

352
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was able to obtain a product discontinued everywhere else, which was an important birthday present for my wife. Given that the shipment was from the USA, I got regular tracking updates. this include... Voir plus

Noté 1 sur 5 étoiles

Do not use this company. I placed an order and 6 days later it still hasn't been dispatched. Customer service are ignoring my emails. I finally managed to speak to someone in India! I could hardly he... Voir plus

Noté 5 sur 5 étoiles

Excellent service...some hiccups with customs but Ninefit re-sent the items. Great communication from customer service (thanks again, Gina). Very pleased with the moonclips...this design makes loadin... Voir plus

Noté 5 sur 5 étoiles

The service was excellent. I was kept informed as to the status of my order and updated at each stage of the process of getting my order from the USA to the UK. On arrival, the order was complete a... Voir plus


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

352 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 57 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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3,9

Tous les avis

(352)

64 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Ego S1 Slider Fishing Net,

The product I purchased from NineFit (a kayak landing net ) was 40% cheaper than I could find anywhere else and exactly what I needed. Nine Fit emailed me promptly to ask me what choice of netting I required ( I didn’t realise I had a choice) very good company to deal with highly recommended

6 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Their online purchasing service gave…

Their online purchasing service gave delivery details of 2-3 days however they did not make clear that their processing time is 2-3 weeks. So if you order something expecting it to be despatched immediately, think again.
They are not transparent and therefore deliberately leading customers on a false promise. Be wairy

22 avril 2025
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hi Jim,

We're sorry for the inconvenience. We’re actively working to resolve the issue with your undelivered order.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineFit.

Noté 1 sur 5 étoiles

It’s a SCAM people.

Again, SCAM company. Don’t get sucked into them, they came back to answer my original review over a month later. They go through the same rhetoric, “we are so sorry, how can we help” etc, etc. That is their MO publicly they will display an ethic that they want to help but you will get nothing back from them. I spent c£300 on an item that arrived late and faulty and the offered my £47 to help get it fixed, and yep nothing. Read the other reviews, less the positive ones as I suspect they are possibly bogus IMO.

3 février 2025
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here, but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
NineFit

Noté 5 sur 5 étoiles

The company is excellent.

The company is excellent, from the time I purchased some items. The company kept in touch with me with everything that was happening until I could track my order. They're sending me good informations by email and other items which are very good especially as it's the first time I've bought from them. I've tried some of the food and it's very nice so I can say it's a very nice place to buy long term food for emergency. They're doing great food às I tried some.
The company is great. I'm going to buy more from them. So much to choose from.

11 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

SCAM company beware’ Do NOT buy!

Do NOT buy!! This Company is a SCAM!!!! You will be wasting your money.. quality is awful and you cannot return items as they are based in India but will delay giving a bogus US address that you cannot return to within their 14day stipulation. This is a scam company!! I received a bad quality item and tried to return to their registered address in the US which I sent by recorded delivery.. it was refused because the company does not exist!! Multiple emails give the impression they are happy to refund but there are lots of delaying tactics and finally no refund forth coming. Do not be fooled, this is a sophisticated scam. They even generate their own ‘good’ (bogus) reviews on their own website which does not allow independent reviews. There are even self generated good reviews on here!!! Beware and read the other reviews on here that say the same as me! Wish I had read these before buying!!! SCAM!!!

19 mars 2025
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hi Matuk,

We are unable to trace an order corresponding to this review. We also searched by the username here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
NineFit

Noté 1 sur 5 étoiles

SCAM company Do NOT buy from them!!

Do NOT buy!! This Company is a SCAM!!!! You will be wasting your money.. quality is awful and you cannot return items as they are based in India but will delay giving a bogus US address that you cannot return to within their 14day stipulation. This is a scam company!! I received a bad quality item and tried to return to their registered address in the US which I sent by recorded delivery.. it was refused because the company does not exist!! Multiple emails give the impression they are happy to refund but there are lots of delaying tactics and finally no refund forth coming. Do not be fooled, this is a sophisticated scam. They even generate their own ‘good’ (bogus) reviews on their own website which does not allow independent reviews. There are even self generated good reviews on here!!! Beware and read the other reviews on here that say the same as me! Wish I had read these before buying!!! SCAM!!!

19 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Great headband for ice skating

I recently purchased a Storelli protective headband to give me more confidence while starting ice skating lessons, and I couldn’t be happier with my purchase. The headband fits comfortably and gives me peace of mind knowing my head is protected while I’m learning. It’s lightweight but feels sturdy, and I can tell it’s made with high-quality materials.

The ordering process was smooth, I purchased it online, and it was shipped from America to my location in just 10 days, which was faster than expected. The service was excellent, and everything arrived in perfect condition.

Highly recommend this headband to anyone looking for extra protection on the ice!

7 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

Absolute SCAM please read comments theme of wrong items or no delivery. No refund . Unprofessional, untrustworthy scammers

Having previously made a negative review due to this company sending out incorrect items then refusing to refund . I received an email to advise they were sending out the correct item and would I change my review . I declined to change until the correct items were received . Today I checked the tracking and a continued theme other customers have experienced is items showing to be delivered to incorrect addresses.

I now have this issue . No items received and the items has been delivered to another country Mr Patel in NJ.( Another address another country another name)

This is NOT an accident but a reoccurring theme of this company please read other reviews with the same issues. DO NOT USE !!

They either send the wrong items or send to the wrong address. Like they have a false tracking programme for customers to misleadingly follow.

They do not refund but keep you hanging in by advising they will get back to you and never so. Offer you a 14% refund for un useable items or show false tracking to incorrect addresses. This is not an isolated incident . Do not be scammed! Choose another authentic company . SCAM SCAM SCAM

25 février 2025
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hi Denise,

We're truly sorry for the inconvenience caused. We acknowledge your dissatisfaction with our service and will investigate the issue and implement corrective measures.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
NineFit

Noté 1 sur 5 étoiles

The adds for the string I bought was…

The adds for the string I bought was totally misleading it shows a reel of string and in small print it says set
In Australia you can buy a reel of string for $129 I paid $92.60 for 1 set of string no wonder I feel ripped off however they have offered me $14 refund

19 février 2025
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hi Mike,

We sincerely apologize for the inconvenience you experienced. We understand your dissatisfaction with our service, and we assure you that we will investigate this matter thoroughly and make the necessary improvements.

I have sent an email to your registered email address, and I would appreciate it if you could continue the conversation in that thread. We hope you will consider giving us another chance in the near future.

Thank you for your understanding and patience.

Regards,
NineFit

Noté 1 sur 5 étoiles

Scam web site DO NOT USE

Scam web site DO NOT USE. After reading reviews the same issue is happening to me .

I purchased an item and the wrong item was sent. They are NOT UK based. They have advised I can use the item sent so a 15% refund would be offered. I have no use for what they have sent and they just keep offering the same thing with the same questions .

10 février 2025
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hi Denise,

We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
NineFit

Noté 1 sur 5 étoiles

Absolutely awful

Absolutely awful. Item was posted to a different country and delivered to someone in Jamaica not myself in UK. Multiple times I said it's not going the right direction as looking at the tracking but I was told it's ok. After it being delivered to someone on the other side of the world. I was told don't worry it's been posted again which I asked for a refund. A refund was offered as a full refund or value plus percentage of next purchase. I asked for full refund but they keep asking the same question but never giving the refund. Tomorrow I'll be going to the bank to claim

7 février 2025
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Dear Customer,

We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.

We confirm that we have processed your refund. We also apologize for the time it took us. There was a technical issue that delayed it beyond the promised timeline. We acknowledge the delay at our end and confirm that corrective actions have been taken to ensure that you don't face this issue again.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
NineFit

Noté 5 sur 5 étoiles

Would recommend

Easy ordering, delivery was on time, great customer service. Very happy with the product

11 février 2025
Avis spontané

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