Nisolo Avis 

Avoid at all costs. The fabrics used as a cheap as could be and workmanship is shoddy. Buttons couldn't even fit in the buttonholes. They won't process returns. A disaster.

Received faulty and below standards goods, requesting refund which isnt being honoured instead being offered $5 for the $100 worth of clothing purchased when I am clearly asking for refund in line with their policy on website. The dress sent was ripped

Really struggling with Nisolo and at this point I can't recommend them anymore. The shoes themselves are fine and I bought in based on their sustainability efforts, but quality control is nightmarish.

I ordered my first pair of boots alongside a belt. The boots are alright—not a perfect fit but fairly nice looking and breaking in well. They sent me a medium size belt instead of the small I ordered. Sent it back to get the correct belt size and moved on.

Ordered my second pair of boots and it's been a tremendous hassle. Ended up receiving a different size than I ordered TWICE, and once I finally got my third pair in the correct size (the smallest they offer) it still isn't a great fit. One boot feels worn in and just right and the other is stiff and too loose. The boots also have different length laces, one the correct length and one much too long! I emailed support and they told me they can't send me new laces. My only option is to buy a third-party lace they recommend or to exchange the boots a fourth time.

I'm can't keep trying to make it work. Now I'm stuck with two expensive pairs of boots that I'm pretty mixed on, have to order new laces to wear them, and the whole sustainability thing is out the window with how much postage it's required to get the shoes. Now I'm stuck with an impossible choice of keeping the shoes for a very long time like I had intended to, or finding something better and I guess trying to sell these or give them away.

horrible experience.. they took a month to ship the shoes, and when they arrived, they looked as damage items.. love the sustainability aspect but with a product that bad, is hard to engage with the brand..

The shoes and the customer service are terrible! I ordered a pair of boots, they came with damage to the leather in the form of scratches, wrinkles, and terrible seams. For the price, this is a complete rip-off. The site claims 100% refund but when trying to initiate a return it only allows for an exchange or replacement (and the exchange can only be the same exact boot in a different color!) I've emailed and texted the company and received nothing but a canned AI response that doesn't address the lack of ability to get a refund. The shoes were not on sale (or final sale) as stated in the policy). DO NOT TRUST, DO NOT BUY!

I first checked out Nisolo because some of my friends had their products and loved them. I went in-person and was blown away. The shoes are all so cool and the service was excellent. I got the All-day Low Top Sneakers in Tobacco (cool color name right?). They've been so versatile and comfortable. Would definitely go back again, especially after hearing about their sustainability missions. Glad to support a good cause.