This store offers a nice selection of products, and their website is appealing with reasonable prices. However, my online shopping experience hasn't been great. Every time I ordered, it took several d... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The reviews here are what encouraged me to take a chance with this shop. The prices are good, shipping with a decent courier (not evri, thank god) with a quick confirmation email and dispatch.... Voir plus
L'entreprise a répondu
One of the best online African supermarkets/stores. Made a large order to them back in late April and they fulfilled every single expectation. Some items they couldn’t add into my order and they immed... Voir plus
L'entreprise a répondu
I ordered a case of Palm drink. It arrived within the estimated time frame. The order was well-packaged and arrived safely. The products were as described and I'm very pleased with the order. The drin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Épicerie
- Magasin d'articles africains
- Vente de fruits et légumes en gros
- Livraison de repas à domicile
- Service de commande de repas en ligne
Écrit par l'entreprise
We are an online retail store targeted towards selling Africans and Caribbean products.
Coordonnées de contact
Basingstoke Road, Reading, Royaume-Uni
- 07903222334
- admin@niyis.co.uk
- niyis.co.uk
This store offers a nice selection of…
This store offers a nice selection of products, and their website is appealing with reasonable prices. However, my online shopping experience hasn't been great. Every time I ordered, it took several days to receive shipping updates. Items labeled as in stock often turned out to be unavailable, making me think they either prioritize walk-in customers or don't update their inventory online. Because of this, I don't feel assured about purchasing from them online.
9 janvier 2026
Avis spontané
Réponse de niyis.co.uk
Hello Debbie,
Thank you for your feedback and for your kind comments about our products, pricing, and website.
We sincerely apologise for the inconvenience you experienced with shipping updates and item availability. Our online and in-store customers are given equal priority; however, some of our products sell quickly and stock levels can change faster than real-time updates reflect online. When this happens, we avoid sending substandard replacements, which can unfortunately cause delays in communication.
We recognise that timely updates are important and are actively improving our inventory management and order notifications to provide a smoother online shopping experience.
We truly appreciate your feedback and hope you’ll give our online store another opportunity in the future.
Kind regards,
Niyis Team
Flawless delivery
Flawless delivery! The food arrived perfectly packaged and super fresh. An awesome experience from click to first bite. I'm already planning my next order!
6 novembre 2025
Avis spontané
Réponse de niyis.co.uk
Hello Steven,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Securely packed and as described
I ordered a case of Palm drink. It arrived within the estimated time frame. The order was well-packaged and arrived safely. The products were as described and I'm very pleased with the order. The drinks were a hit with my family during our dowry ceremony. I highly recommend for family gatherings.
24 septembre 2025
Avis spontané
Réponse de niyis.co.uk
Hello Yege,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Good range and prices, not convinced by online capacity
The shop has a good range of products. The website looks good, and their prices are within the affordable range. My experience of shopping with them has not been ideal. Each time I shopped with them, it took a few days for me to be updated as to the time of shipping. Items that are clearly marked as in stock are then said to be not available. Which suggests to me that they prioritise their in-person customers or do not update their stock. As such, I do not feel confident shopping with them online
27 mai 2025
Avis spontané
Réponse de niyis.co.uk
Hello Foluke,
Thanks so much for sharing your experience with us! We’re really glad you love our product range, website, and pricing, that’s wonderful to hear.
We’re sorry to hear about the delays and stock mix-ups you encountered. Sometimes high in-store demand can affect our online updates, but we’re actively improving our systems to make shopping with us smoother and faster.
Please know we truly value all our customers, whether you shop online or in-store, and we’re grateful for your feedback as it helps us get better. We hope to make your next experience a great one!
Kind regards,
Niyis Team
Réponse de niyis.co.uk
Hello Joseph,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
System issues
After some initial frustration with my order, I was pleased with how Niyis Company handled the situation. I experienced a delay with my express delivery, which turned out to be a system issue, and there was a mix-up with stock availability. At first, I was quite disappointed, but once I reached out, the owner promptly contacted me to sort everything out and quickly processed my refund.
It’s clear that she genuinely cares about her business and her customers, and she was very understanding and committed to making things right. I appreciate her efforts to resolve the issue and her dedication to providing good customer service. Mistakes happen, and she handled it well. I’d be happy to shop here again in the future.
11 novembre 2024
Avis spontané
Réponse de niyis.co.uk
Hello Perez,
Thank you for taking time to write a review for us.
We are happy to hear that your experience had a pleasant outcome in the end.
Our services are tailored for our customers comfort and satisfaction and we strive to maintain this always.
We are looking forward to serving you again, soon.
Kind regards,
Fresh root ginger
I’ve just received my order of root ginger
(only ordered a few days ago).
I have to say this is really fresh & clean.
Not like some I’ve bought from other sources.
Thank you Niylis.
17 août 2024
Avis spontané
Réponse de niyis.co.uk
Hello John,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
The staff were friendly and welcoming
The staff were friendly and welcoming, although the scanner had a problem but I was happy with the service there.
6 juillet 2024
Réponse de niyis.co.uk
Hello Angela,
Thank you for your kind words about our staff. We’re delighted to hear you felt welcomed and well-served. We apologize for the inconvenience caused by the scanner issue and appreciate your understanding. Your feedback helps us improve our services, and we look forward to serving you even better in the future.
Kind regards,
Niyis Team
A needed company in the area
A needed company in the area, close to me so convenient,some produce not found in other shops, some produce more expensive than other shops which was surprising.
4 juillet 2024
Réponse de niyis.co.uk
Hello Marc,
Thank you for taking the time to share your feedback with us.
We are glad to hear that you find our location convenient and appreciate our unique produce offerings. However, we are concerned to hear about your experience with our pricing.
We have reviewed our records but were unable to locate your details. We kindly ask you to reach out to us directly at (admin@niyis.co.uk) so we can address your concerns and work towards a resolution.
We value your patronage and look forward to assisting you.
Kind regards,
Niyis Team
Réponse de niyis.co.uk
Hello Debbie,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
African store
I had a bad experience buying from Niyi. The management team got in touch, apologised and sent me a refund for the spoilt items I received and also for the missing item. Issue resolved.
5 juin 2024
Avis spontané
Réponse de niyis.co.uk
Hello Michelle,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with your purchase. We’re glad to hear that our management team was able to address the issue by providing a refund for the spoiled and missing items.
Your satisfaction is our priority, and we appreciate your patience and understanding. If there’s anything more we can do for you, please feel free to reach out. We look forward to serving you better in the future.
Kind regards,
Niyis Team
This is one of the worst experiences…
This is one of the worst experiences I’ve had ordering online. I paid for express shipping due to the nature of things I ordered, it’s taking ages for my order to arrive, outside of the initial order confirmation, they haven’t sent any shipping details as stated in their mail. Their CE team takes hours to respond and practically left me on read for 3 hours
UPDATE
The team reached out to me after this and they’ve now resolved my issue. They followed up by providing when my order will actually arrive and issued a part refund as my order didn’t arrive on express shipping.
14 mai 2024
Avis spontané
Réponse de niyis.co.uk
Hello Ola,
Thank you so much for sharing your experience with us. We sincerely apologize for the initial inconvenience you faced with your order. We understand how important timely delivery is, especially with express shipping, and we regret that we fell short of your expectations.
We are glad to hear that our team was able to resolve the issue and provide you with updated shipping information along with a partial refund. Your feedback is invaluable to us as we continually strive to improve our services.
Thank you for your patience and understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Niyis Team
I had a good experience on my first…
I had a good experience on my first purchase following recommendations. Delivery was timely, goods were of good quality and making online orders was easy.
I would rate Niyis 5 stars after my first interaction with them.
This is an update to my initial review which is now edited. I had a better encounter following my complaint and they have promised to replace some items that were already out of order at delivery.
For this I have increased my rating to 4 stars. Most importantly that they take seriously my concerns.
12 mai 2024
Avis spontané
Réponse de niyis.co.uk
Hello Beth,
Thank you for your updated review and for sharing your experience with us. We're delighted to hear that your initial purchase went smoothly and that you found our delivery timely and goods of good quality.
We sincerely apologize for the issues you encountered with some items in your recent order. We're glad our team could address your concerns and promise replacements. Your feedback is crucial, and we appreciate your understanding and patience.
Thank you for recognizing our efforts to resolve the issue and for increasing your rating. We value your continued trust in us and look forward to serving you better in the future. If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Niyis Team
Don’t hesitate to order!
One of the best online African supermarkets/stores. Made a large order to them back in late April and they fulfilled every single expectation. Some items they couldn’t add into my order and they immediately sent an email letting me know they would refund me for the items that were out of stock. They have a vast selection of African + Caribbean items and ingredients and the prices are very fair. Will definitely be ordering from Niyi’s again :-)
10 avril 2024
Avis spontané
Réponse de niyis.co.uk
Hello Andrea,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Infact I had a terrible experience with…
Infact I had a terrible experience with the food store last week. I ordered online as early as past 7am for a next day delivery. They confirmed payment but did not mention delivery. I took a day off to receive a delivery of £148.83 order which included meat and dry food.
Their communication was very poor, I was the one chasing them for delivery update.
- they failed to deliver on the next day.
- they kept pressurising me to receive it on the Thursday but i emailed i would be at work.
- I cancelled my order on the Wednesday.
- they prolonged my refund and deducted over £60 and planned to refund over £80 which will take up to 7 days after a week of placing the order so in total refund will take 14 days.
- I will definitely not recommend this company to anyone. They are not straightforward at all.
-
24 avril 2024
Avis spontané
Réponse de niyis.co.uk
Hello Adeola,
Thank you for your feedback. We regret to hear about your dissatisfaction with our service and would like to clarify the situation.
Our records show that your order was processed promptly and the issues encountered were communicated transparently. Unfortunately, the delay was due to circumstances beyond our control, and we worked diligently to resolve it. We understand the inconvenience caused and sincerely apologize for it.
Regarding the refund, it was processed according to our standard procedures, which sometimes take additional time due to bank processing times. We always strive to ensure clarity and fairness in all transactions.
We appreciate your patience and understanding and hope to have the opportunity to serve you better in the future.
Kind regards,
Niyis Team
Great quality products and affordable…
Great quality products and affordable prices. Customer service was excellent too. I would highly recommend!
14 mars 2024
Avis spontané
Réponse de niyis.co.uk
Hello Ms Sowe,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Réponse de niyis.co.uk
Hello Ruth,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Excellent and fast courier
Excellent and fast courier, products delivered in good quality
31 janvier 2024
Réponse de niyis.co.uk
Hello Fradreck,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Fulfilled perfectly
The order was fulfilled perfectly. All thoroughly wrapped. Quick delivery and great communication with niyis. Very happy.
I only wish the website would have an easy overview of all products. I missed some things I wanted, even though I thought I have seen everything. Niyis promised an update soon. Looking forward to it.
2 février 2024
Réponse de niyis.co.uk
Hello Thilo,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
As promised, we are updating our website and you can visit it and see the changes we have been rolling out. They promise to make your shopping experience smooth and stress-free.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
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