Nordspur Avis 

Have been waiting since 2nd July 2026 to receive a product from this company. After a number of emails they responded that they had sent the item out again but still to date nothing has arrived.

poor service, poor quality, overpriced. Do not use

This company is the worst Ive ever dealt .DO NOT use them please!! When placed order unaware they were in China order took about 2wks to arrive ,even tried to cancel in that time but emailed ignored.Product was poor quality,been trying to return,3 emails have been sent requesting a refund ,again being ignored! This is a scam company !!!

Do not order from this company, order weeks ago and all I get is constant delay to order, I also suspect these are cheap rubbish that are being sent from China t the lowest price, do not order from their company

They are definitely not in the UK, they are also not in the Netherlands. There delivery time scales are not as advertised. If you don't mind waiting, no problem. TEMU delivery is 3 times faster and from the same country.

Please avoid using this company. I placed an order 2 weeks ago for some velcro fastening trainers for my elderly father. The product and website looked great, had a speedy order confirmation, and then a shipment email all on the same day. I have tracked the shipment frequently in the 2 weeks since and nothing has changed, it basically says order has been despatched, but on the Royal Mail tracking site it says "we're expecting it". I tried to call the company which set alarm bells ringing as the phone number on the website is an invalid number. I have then emailed a few times, I get an automated response saying sorry for delays. So there is no way other way to get in touch with this company, if it indeed exists.
I kick myself for not checking on TrustPilot before placing the order as there are many reviews with similar experience. I have now ordered trainers with a UK based reputable company and they arrived within 3 days.
I honestly believe that NordSpur must be a scam site with an impressive website. I doubt the trainers will ever arrive, and even if they do and i return them I doubt i will ever get a refund.
Awful experience - just avoid

I'm still waiting for my item. I've asked for order to be cancelled and refunded. Nordspur hide behind the 24hr cancellation policy.
Save yourself money and disappointment and buy elsewhere.

Avoid. The product I ordered was very poor quality but the only way to return it was to ship it to China by recorded mail, even though it had been dispatched from Feltham. They offered a 33% discount to keep the item as an alternative.

Took 2 weeks to deliver, tried cancelling during delivery time, returned goods to place of return on packaging, then spent over 3 weeks to get my refund which I finally got.
I had bought 2 of the same item from another company for 75% less and got within a day. Very over priced , they do communicate but do not want to refund, in the end had to threaten with trading standards/import license for UK and Holland, they then finally paid. They never answered what you ask for or evidence you give that they need to refund. Stay well away from this company.

Ordered the wrong size in error,asked for a return to get a refund,as they didn't have my size in stock,going by their website returns address appeared to in Holland,no problem my bad,after a lot of back and forth emails in which i received 3 differant offers of various partial refunds or voucher and keep the item,each time I declined insisting on a refund,finally after numerous more emails i get sanction and details for a return, turns out they're based in China,not Holland as their website would suggest,even have a co.uk email for customer services and they'll do anything in their power to delay a return,absolute time waste
AVOID THESE SCAM ARTISTS

Dreadful !!! Do not buy, cheap rubbish! Be warned!!

Present themselves as Dutch but goods come from China and therefore, take an age. I needed this and just received nonsense update after nonsense update. Only use these people if you are prepared to wait longer than you would expect to

Although the site seems to be european, I had to wait almost 3 weeks for 3 sunshades to be shipped direct from China. When they eventually arrived they were terrible quality. Very disappointed customer.

Despite appearances, this is NOT a European county. It is based in China but charges European prices so you believe you are getting a good quality product. The product turned up very late and was cheap and flimsy. I’m still battling with them to get a return and refund organised.

Ordered a shade sail which never arrived. The company claimed I wasn’t in to receive the parcel but I never got a note from Royal Mail or any missed doorbell ring with a package (we have a ring). It’s been weeks and it still hasn’t arrived. Their phone number isn’t working and I’m still waiting to hear back about a refund!

I bought a scarf online on 4th July 2026. It arrived on 21st July! I received various emails apologising for the delay with despatching and delivering it! On arrival the the scarf was unsuitable and I immediately requested a refund in line with their published refund policy. The company continually avoid giving me instructions on how to obtain a refund offering various discounts and not answering my questions. I have now given them 7 days to respond otherwise I will refer the company to the ACM.

Waited ages for my order and the first time I tried to use it, it broke. Waiting to hear back regarding a refund.

Beware! Not who they say they are, goods are not as described, cheap Chinese TAT, do not waste your money.

Wish I’d checked Trustpilot first! After a long wait just received a flimsy bit of tat purporting to be a dog cooling mat. Total scam with a seductive website.

I ordered a product 13 days ago from a "UK" website, no indication that it wasnt in the UK and that I would nt receive it in time for my holiday that started 2 days ago. I seem to have paid extra for a "protected" delivery. I complained and questioned delivery 10 days ago and frequently since and I have received 4 condescending emails asking me to be patient. I asked to cancel 6 days ago as I needed it for a holiday and it hadn't arrived. Another condescending email telling me no Refund not possible from get go 13 days ago but its now leaving that unspecified airport with no specified date of delivery to me. Don't buy anything from this company