I've used these guys twice after two separate accidents and they are fantastic. Always go above and beyond to accommodate requests, vehicles delivered and collected promptly, staff are all always love... Voir plus
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Be careful. I Paid a premium to have a like for like courtesy car... had to make a non fault claim recently and these cretins refused to provide that like for like unless I signed a credit agreem... Voir plus
L'entreprise a répondu
We were contacted immediately after we reported an incident to Direct Line. I was informed of the procedure for having a hire car with them while our car was in for bodywork repairs. Everything went... Voir plus
Very happy with car and service from this company,drop off and collection on time perfect.Only problem I had was login that required password and I hadn't registered. Easy mistake.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Northgate Insurance Services is the new name for Auxillis, reinforcing our position as one of the UK's leading insurance mobility and claims support providers. Whilst our name has changed, everything our customers and partners value remains the same – the same dedicated team, the same expertise, and the same trusted service you rely on every day. This change brings our expertise fully into Northgate Mobility – creating clearer, more connected propositions and a simpler way for customers and partners to access the full breadth of our offering. Backed by more than 30 years of trusted, award-winning support, the rebrand better reflects the transformation already underway – positioning Northgate Insurance Services as a broader, more connected mobility and claims partner, built around evolving customer needs.
Coordonnées de contact
Redmond House, Fern Court, Bracken Hill Business Park, SR8 2RR, Peterlee, County Durham, Royaume-Uni
- onlineteam@northgateservices.com
- northgateinsuranceservices.com
4,3
Excellent
11 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Good service
Quick, efficient, hassle free service that was easy to use. Car drop offs and collection was smooth and on time. The whole experience was trouble free; would recommend.
27 mars 2026
Avis spontané
Réponse de Northgate Insurance Services
Hi Michael,
Thank you for your fantastic review and 5-star rating!
We're so pleased to hear that you found the service quick, efficient, and hassle free. It’s great to know the drop-off and collection process went smoothly and on time.
We really appreciate your recommendation.
Many thanks,
Auxillis Online Team
Booking the car for a delivery was…
Booking the car for a delivery was simple. Car came quickly within 24 hours of booking it. Pickup was also simple
28 mars 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for your really positive feedback, Glenn. We really appreciate you taking the time to leave us a review.
Many thanks,
Auxillis Online Team
A IBIZA car was delivered on Saturday…
A IBIZA car was delivered on Saturday which was a very nice car if it was possible to drive it as it kept stopping and then when it did go it started smoking and a really bad smell of burning,i manged to get it home,then in the evening I need to take my sister home hopping the would be ok it sort of went then as we got on the main Clovelly road it stopped luckily a nice young man stop to help he and 2 other men help to get it off the main road we had to the AA to come out when the AA man came he took a look and said that clutch was completely burnt out so they had to take it,for me it was very stressful as I had work on the Sunday in a care home which i was unable to get to with no car,so thank you for nothing Auxillis I think it's disgusting how you hired a car out in that condition!!!
9 mai 2026
Avis spontané
Réponse de Northgate Insurance Services
Hello Caroline,
We’re sorry to read that you weren't satisfied with our service and we would like to apologise for any inconvenience caused.
We have sent you an information request so that we can identify your case and look into this matter further.
We would appreciate if you could please response to this with your details - most importantly your reference number, as this will help us locate your case quickly.
Kind Regards,
Auxillis Online Team
Auxillis, just what is needed when you have had an accident!
Auxillis were in touch soon after I reported the accident, they quickly sorted me out with a hire car which was delivered the next day and handled the collection of my car.
The staff are very efficient and courteous all the way along, altogether a very professional service.
Thank you Auxillis!!
30 avril 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for the wonderful feedback Richard - we are pleased you were happy with your experience with us!
Kind Regards,
Auxillis Online Team
Outstanding Service from Start to Finish
I had an excellent experience with Auxillis from start to finish. The customer service was friendly, professional, and very helpful throughout, with regular updates that kept me informed at every stage. The courtesy car delivery was quick and hassle-free, which made a stressful situation much easier to manage. I really appreciated how smoothly everything was handled and would highly recommend their services.
13 mai 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for the lovely comments Iby! They really are valued by our teams.
It is great to read you were satisfied with the service and hire car provided!
Kind Regards,
Auxillis Online Team
Excellent care from start to end
Excellent care from start to end. Easy to use website, easy to reach and knowledgeable customer care and great service at garage. Thanks
31 janvier 2026
Avis spontané
Réponse de Northgate Insurance Services
We are pleased in knowing you would rate the service as excellent Julie - thank you for the feedback!
Kind Regards,
Auxillis Online Team
Within a few phone calls everything was…
Within a few phone calls everything was setup, and pending results I knew within hours that my claim had been accepted to proceed, within a few days the cost of the repair had been approved, and the whole experience was over within 10 days. Great service and an easy process all round.
4 mars 2026
Avis spontané
Réponse de Northgate Insurance Services
Hi Kenneth,
Thank you for your great feedback.
It’s fantastic to know everything was handled quickly and efficiently, from the initial setup through to the repair approval and completion. We aim to make the process as straightforward as possible, so it’s great to hear the experience met your expectations.
Many thanks,
Auxillis Online Team
Was very happy with the service from…
Was very happy with the service from start to finish curtesy car was delivered quickly the member of staff who delivered showed me all the important things you need to know when using a different vehicle from your own . As soon as my own vehicle was repaired and returned the curtesy was picked up excellent service from start to finish thank you
12 mars 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for the kind words Madeleine - they are always appreciated by our teams!
Kind Regards,
Auxillis Online Team
Réponse de Northgate Insurance Services
Thank you for the review and rating Christine!
Kind Regards,
Auxillis Online Team
Réponse de Northgate Insurance Services
Thank you for leaving us a 5-star review, Andrea!
Thanks,
Auxillis Online Team
Brilliant customer service and overall…
Brilliant customer service and overall brilliant service
10 avril 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for rating our customer service and service as brilliant. We really appreciate your 5-star review.
Thanks,
Auxillis Team
Excellent service
Right from the start it was handled exemplary, all completed with ease , nothing was too much trouble very impressed.
13 mars 2026
Avis spontané
Réponse de Northgate Insurance Services
Hello,
Thank you for taking the time to share your feedback.
We’re really pleased to hear everything was handled so smoothly from start to finish, and that you were impressed with the ease of the process and the support provided by the team.
Many thanks,
Auxillis Online Team
Réponse de Northgate Insurance Services
Hi Matthew,
Thank you for your feedback.
We’re really pleased to hear you found our service easy to use and our team professional throughout your experience.
Thanks,
Auxillis Online Team
Réponse de Northgate Insurance Services
Hello,
Thank you for taking the time to share your feedback with others!
We’re really pleased to hear that you found our team caring.
Many thanks,
Auxillis Online Team
They were efficient and friendly
They were efficient and friendly. Nothing was too much trouble. They guided me through Process and made it easy to obtain the hirer car while the insurance company sorted out the claim. Also made completing the forms easy. They also kept me informed of the process.
13 février 2026
Avis spontané
Réponse de Northgate Insurance Services
Hi Angela,
Thank you for taking the time to leave such lovely feedback.
We’re really pleased to hear that the team made the process straightforward and kept you informed throughout. It’s great to know they were able to support you with arranging the hire car and make everything, including the paperwork, as easy and stress free as possible.
Many thanks,
Auxillis Online Team
Quickly arranged deliver to house
Quickly arranged deliver to house , pickup was also easy , nice car . It was just so hassle free .
13 mars 2026
Avis spontané
Réponse de Northgate Insurance Services
Hi Deborah,
Thank you for leaving us a 5-star review!
We’re really pleased to hear that the vehicle delivery was arranged quickly, the collection process was easy, and that you found the whole experience hassle free.
Many thanks,
Auxillis Online Team
Auxillis provide a good quality service.
Car was provided within the time agreed and handover was professionally handled.
The service was efficient, friendly and a convenient doorstep delivery.
On return, the same quality of timescales and professional care was shown.
10 mars 2026
Avis spontané
Réponse de Northgate Insurance Services
Hello,
Thank you for taking the time to leave such great feedback.
We’re really pleased to hear that you found the service efficient, friendly and convenient throughout, and that both the delivery and collection were handled professionally and within the agreed timescales.
Many thanks,
Auxillis Online Team
At first was all okay
At first was all okay.
Had my hire car a week- got a flat tire. Auxillis was unable to contact their supposedly 24 hours tire company, so had to have my car towed ( which didn’t come until 1am the next day) was honestly a joke.
Now having to pay 2 different car charges for their mistake. Auxillis was unable to even tell me what the charges were for. Had to take the complaint further. Sadly it was upheld. I do not recommend this company- they are extremely unhelpful, not understanding and take money which is not deserved for their own mistakes!!!
5 janvier 2026
Avis spontané
Réponse de Northgate Insurance Services
Hello Lauren,
We’re sorry to read that you weren't satisfied with our service and we would like to apologise for any inconvenience caused.
We have sent you an information request so that we can identify your case and look into this matter further.
We would appreciate if you could please response to this with your details - most importantly your reference number, as this will help us locate your case quickly.
Kind Regards,
Auxillis Online Team
Great communication and service
Great communication and service, really helpful and accommodating
4 mars 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for the review and rating Sharon!
Kind Regards,
Auxillis Online Team
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