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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Fantastic service with Kindertons from start to finish. They dealt with my accident very efficiently and kept me informed all the way through. Arrangement of hire car while my own car was in for repai... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great service from start to finish. Appropriate, like for like hire car provided efficiently and on time by Shane, and I was kept up to date on the progress of repairs to our car throughout by Ka... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

After our car was damaged we were anxious to what would happen Having supplied information about the incident everything went smoothly Our car was repaired perfectly and the use of the courtecy car... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

My Claim was handled very effectively by Karen Baumber on behalf of Kindertons. The repair to my vehicle looks to be first class on initial inspection. The communication from Karen has been excell... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Courtier d'assurances
  2. Agence d'assurance

Écrit par l'entreprise

With 30 years experience, Kindertons Accident Management is a market-leading service provider of full claims management, insurance and mobility solutions to the UK motor and insurance industry. We are a trusted partner to a wide range of valued customers from insurers, MGAs, high street brokers and other claims management companies to body shops, fleets and automotive dealership sites. Whilst our customer base may be extensive and complex, our proposition is simple: to provide an expert, seamless and efficient service to every customer, every time.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 94 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Top-notch company

Top-notch company, really helpful and help me with my insurance claim to get things coming along quicker very much appreciated

29 janvier 2026
Avis spontané
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Réponse : Kindertons

Thank you for sharing your wonderful review.

Kindertons Customer Experience Team

Noté 5 sur 5 étoiles

Kindertons handled my non-fault…

Kindertons handled my non-fault accident claim professionally and efficiently. They arranged a replacement vehicle quickly and kept me informed throughout the process. The team was responsive and supportive — I didn’t have to chase anyone. Highly recommend their accident management service.

23 mars 2026
Avis spontané
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Réponse : Kindertons

Thank you for sharing your wonderful review.

Kindertons Customer Experience Team

Noté 5 sur 5 étoiles

Super Efficient Service

Fantastic service with Kindertons from start to finish. They dealt with my accident very efficiently and kept me informed all the way through. Arrangement of hire car while my own car was in for repairs was quickly arranged and I was really impressed with how polite, friendly and super efficient everybody I dealt with was. Special mention to Laura-Jayne right at the end of the process!

20 avril 2026
Avis spontané
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Réponse : Kindertons

Thank you for your comments Paul, we are thrilled to read how well Laura-Jayne and our claims team have represented our company. Thanks again, Kindertons Customer Experience Team

Noté 1 sur 5 étoiles

INCOMPETENT

If I could give Kindertons zero stars for their incompetence I would, you've been warned. I challenge them to dispute my review, ref. No. 1684026 .. Neil

20 avril 2026
Avis spontané
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Réponse : Kindertons

Hi Neil, thank you for getting in touch. We are sorry to read that you have not been happy with the service that you have experienced.

We can understand it is frustrating when your claim settlement remains outstanding however, as we have previously explained to you, as we are an accident management company; we attempt to recover costs from the third party's insurance company. This means that the timeframes for payment are out of our control, and payments are subject to the third party's insurance company.

In cases where liability with the third party's insurance company remains an ongoing issue and progression is largely out of our control, we do always remind customers that they have the option to utilise their insurance policy with their insurance provider whilst always proactively attempting recovery from the third party insurers.

Kindertons Customer Experience Team.

Noté 5 sur 5 étoiles

Great service from start to finish.

Great service from start to finish.
Appropriate, like for like hire car provided efficiently and on time by Shane, and I was kept up to date on the progress of repairs to our car throughout by Karen.
As the no fault party, the complete process was handled and dealt with very professionally, which alleviated the inconvenience always associated with these matters.
Thank you for your assistance, especially Hollie, Shane, Karen and Laura-Jayne. It is most appreciated.

James

17 avril 2026
Avis spontané
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Réponse : Kindertons

Thank you for sharing your wonderful experience with all our staff members; we really appreciate your feedback.

Kindertons Customer Experience Team

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service,makes all process extremely easy and quick, explained all details.
Recommended in 100%

2 avril 2026
Avis spontané
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Réponse : Kindertons

Hi Julia, thank you for taking the time to share your feedback on the service you've had from us; it is brilliant to hear how pleased you have been. Thanks again, Kindertons Customer Experience Team.

Noté 5 sur 5 étoiles

Excellent provider of accident management.

Kindertons have looked after the whole process and kept me updated on all developments. The process is still ongoing but I expect them to continue in this vein until it concludes.

14 avril 2026
Avis spontané
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Réponse : Kindertons

Thank you Mr Hughes, for taking the time to share your feedback on our service. It is really pleasing to hear that you had a wonderful experience with us. Thanks again, Kindertons Customer Experience Team

Noté 5 sur 5 étoiles

After our car was damaged we were…

After our car was damaged we were anxious to what would happen
Having supplied information about the incident everything went smoothly
Our car was repaired perfectly and the use of the courtecy car meant we had transport throughout
We are very happy with the whole process

14 avril 2026
Avis spontané
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Réponse : Kindertons

Thank you for taking the time to share your experience of the service you have had Gordon. We are really pleased to hear how happy you have been with everything. Thanks again, Kindertons Customer Experience Team.

Noté 5 sur 5 étoiles

Work around my availability to collect…

Work around my availability to collect son’s car. Laura-Jayne showed compassion & understanding. She was very polite & professional.

13 avril 2026
Avis spontané
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Réponse : Kindertons

Thank you for your comments Becky, we are thrilled to read how well Laura-Jane has represented our company. Thanks again, Kindertons Customer Experience Team

Noté 5 sur 5 étoiles

Excellent Communication and Outstanding Support

Had a fantastic experience throughout. Imogen took the time to gather all the details carefully, explained everything clearly, and advised me on the next steps. She was absolutely lovely to speak to and made the whole process feel much less stressful.

The hire car was then organised incredibly quickly and was delivered the very next day by Kevin Baker from Kindertons. Kevin took the time to show me around the car, explained where everything was, and made sure I was comfortable with all the controls before leaving. He also answered all the questions I had and was an absolute pleasure to deal with.

Kindertons have really been on the ball with everything. Their communication has been excellent, keeping me updated every step of the way, and they have made what could have been a stressful situation feel smooth, easy, and well managed. I’m very impressed with the professionalism and customer service from everyone involved so far

8 avril 2026
Avis spontané
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Réponse : Kindertons

Hi Chris, thank you for taking the time to share your experience of the service you have had, especially that you've had from Imogen and Kevin. We are really pleased to hear how happy you have been with everything. Thanks again, Kindertons Customer Experience Team.

Noté 5 sur 5 étoiles

Excellent company

Excellent company
Done everything that was needed

1 avril 2026
Avis spontané
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Réponse : Kindertons

Thank you for sharing your wonderful review.

Kindertons Customer Experience Team

Noté 5 sur 5 étoiles

Amazing customer service

Amazing customer service, well looked after, very knowledgeable and so quick to do/ sort things out for you. High level of care.

18 mars 2026
Avis spontané
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Réponse : Kindertons

Thank you for sharing your wonderful review.

Kindertons Customer Experience Team

Noté 5 sur 5 étoiles

Speak to Laura-Jane she handled my…

Speak to Laura-Jane she handled my Hired car replacement quick and easy steps next day delivery thank you so much good service

8 avril 2026
Avis spontané
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Réponse : Kindertons

Thank you for your comments; we are thrilled to read how well Laura-Jane has represented our company. Thanks again, Kindertons Customer Experience Team

Noté 5 sur 5 étoiles

After being in a car accident and…

After being in a car accident and getting in contact with my insurance Charlotte Liles rung me to sort out my courtesy car and was really polite and professional on the phone also was really helpful explaining the next steps and answered every question I asked her. Again thank you so much!

8 avril 2026
Avis spontané
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Réponse : Kindertons

Thank you for getting in touch; we are thrilled to read how well Charlotte has represented our company. Please be assured we will share this with her. Thanks again, Kindertons Customer Experience Team.

Noté 5 sur 5 étoiles

The follow‑up process for my claim was…

The follow‑up process for my claim was amazing. I was supplied with a hire car for the entire duration, ensuring I was never left without transport.

16 mars 2026
Avis spontané
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Réponse : Kindertons

Thank you for taking the time to share your experience of the service you have had. We are really pleased to hear how happy you have been with everything. Thanks again, Kindertons Customer Experience Team.

Noté 5 sur 5 étoiles

No fault damage to my car.

Over the years whenever i have had to claim on my insurance I have never been satisfied with the standard of paint finish on the repair. I own a Lexus GS and it's paintwork is really nice. Unfortunately somebody ran into the back of me, thankfully not major damage. I have had some paintwork carried out by Chris Jenkins in Cardiff and I know his work was outstanding. I didn't contact my insurance company i contacted Chris instead to ask for his advice because I wanted to be sure that the repair would go to him. I was told to contact NASL who would refer the accident aftercare to Kindertons. Everything was straightforward, clear and very efficient from start to finish and of course I had the peace of mind knowing that my car was being repaired by Chris. Really good service can be hard to come by but when you do get it you want to tell people.

13 mars 2026
Avis spontané
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Réponse : Kindertons

Hi David, thank you for taking the time to share your experience of the service you have had, especially that from Chris. We are really pleased to hear how happy you have been with everything. Thanks again, Kindertons Customer Experience Team.

Noté 5 sur 5 étoiles

Very friendly

Very friendly, helpful and professional people.
Thank you

1 avril 2026
Avis spontané
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Réponse : Kindertons

Thank you for sharing your wonderful review.

Kindertons Customer Experience Team

Noté 5 sur 5 étoiles

Great service

All communication has been great and Gina kept me in the loop at all times and I was able to speak to her when I needed to clarify something. Arrangements for a hire car were handled really well too.

31 mars 2026
Avis spontané
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Réponse : Kindertons

Thank you for getting in touch; we are thrilled to read how well Gina has represented our company. Please be assured we will share this with her. Thanks again, Kindertons Customer Experience Team.

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