Northgate Insurance Services Avis 

So easy to deal with, excellent service from start to finish

I needed to get a hire car on short notice and the teams at several branches really went out of their way to help me out. I ended up with a very nice hire car with a smooth pickup process and easy return as well. Definitely recommended.

My insurance went with auxillis for my courtesy car. I gave the dates when it could be delivered and they chose the dates I couldn’t do and didn’t say. Also said it’s come that week and didn’t (courtesy car), maybe week or two after it came. Also asked for a small small car maybe around the same as seat/golf so it’s the same as my car and I’m use to it, I begged them not to give me anything big- they gave me a Geep. Then after two weeks now of not having the courtesy car, they have tried to take £60 out of my account. Apparently for breakdown damage costs even though there was no damages and petrol was left back the way it came. But they are still trying to take it!?!! Which is such a scam so watch out for the fine print and what they speed past on the phone calls
Service, staff and deliver service are all bad atp

We had a good experience, both delivery and pick up was good, couple of things stopped a 5 star rating , the car should be delivered with a full tank and then it’s easy to return it with a full tank, it would be nice if you could offer a AM or PM pick up as well, finally the car I received was full of scratches and bumps and it wasn’t that old , so I had to take a video of the car on my phone.

extremely quick and well-run service

Following a ‘no fault’ incident, I was told auxilis would ‘ deal with everything and it would all be straight forward’. I thought I had completed all the forms correctly but when I dropped my car off for repair - there was no hire car for me. I have rung auxillis to be advised my car hire form had not been completed. They say they called me once but I have no record of that on my phone . They texted me but my reply bounced back as unable to deliver. I received an email saying everything complete , replied with a date of car repair, but never received a reply. The whole experience has been a disaster.

From the initial phone call, thru to the end of my courtesy car offhire, everything went smoothly and Auxillis staff and 3rd party repairer provided an excellent service, thank you

Cant fault the service we have received so far made all arrangements really easy

Very polite and courteous communication regarding vehicle repair and hire service.
Continuous updates throughout duration
Excellent service - will definitely use again.

They were very helpful and made everything clear from the start

My experience was brilliant from start to finish, supportive staff at every point.

Made a horrible experience of a car crash a lot easier, hire car was brought a day after the crash, staff where really helpful

Friendly, informative , quick, trustworthy.

Absolutely delighted professional and helpful service from all staff thanku

The whole process was professionally handled with regular updates on progress to ensure I knew when each stage of the repair and car hire would happen. Very pleased with the service provided.

My experience with Auxillis stockton was great. After writing off our car they only had an automatic, worried about driving what was offered they went above and beyond to find us a manual car from another site.
A brand new car arrived, absolutely beautiful. Had the pleasure of having it for 4 weeks. When we opted in to giving it back sooner that was pretty simple to sort out also.
Communication and organisation was great.

An extremely positive experience from start to finish. Staff were very helpful and friendly.

I haven't had an accident or had to claim before and didn't know what to expect. I was expecting a lot of back and forth and a lot of anxiety. What I have received is the opposite and have left everything in your hands . After the incident and reporting i have nothing but praise for the way my claim has been handled and have been kept up to date with the claim
If in the unlikely event that I have another claim my first port of call will be to yourselves. Numbers don't and can't replicate the quality of the service that ive received
Many thanks again to your company

Mustaq was so helpful and made the process simple and easy. Thank you for your help and kindesss during the process!

Very efficient, very helpful staff. Great delivery/collection service. Helpful staff on end of phone.