Northridge Finance Avis 160

Very helpful and friendly on the phone

Hound you via email and text, won’t discuss your financial struggles over email but are only open during working hours for calls and even then you are on hold for ages and then if you are lucky enough to get through, they just don’t speak. Awful service and even worse holding music

Just spoke to a really friendly and helpful guy called Gerry. He assisted me with my query very quickly and efficiently. Many thanks once again.

Great understanding of situation surrounding need to cancel agreement

Eric was amazing with supporting me when my car failed on contacting the dealership and resolving my issues

Just spoke to Jack in the customer care department, trying to arrange to hand my car back at the end of a Pcp agreement, Jack doesn't seem to understand how this works and making it very difficult and confusing, I asked to speak with someone else, that option was refused, asked to speak with his manager that was refused asking for his managers name he refused to give this information, I advised he was making this situation very difficult and confusing, continued to tell me my next payment is just over £10,000 no Jack it's a Pcp I have the option to hand the car back... Why are you making this option so difficult?

My experience with Northridge Finance is illegal and their handling of what is such an emotive experience shows everything you need to know.
I purchased a vehicle under their PCP agreement and what has happened since is nothing short of disgusting .

After the vehicle suffered a major engine failure within just 2,000 miles, I followed Northridge’s own advice and commissioned an independent inspection by Northridge’s recommended expert.
Despite the thorough, legally compliant report confirming the defect was present or developing at the point of sale (and NOT caused by my use), Northridge has consistently refused to accept responsibility or take meaningful action. Instead, they have wasted months deferring to the dealer, requesting unnecessary clarifications, and ignoring clear evidence.

Key issues:

No Final Response: After five months, Northridge has still not provided a formal resolution or final response, despite repeated requests and all evidence being supplied - Whist expecting payment for a car that doesn't work
Ignored Expert Evidence: Northridge advised who to inspect the vehicle, made me pay then disregarded their findings when the report confirmed the defect was not my fault.
Unreasonable Delays: I have been left without a usable vehicle for over five months, incurring significant financial and emotional hardship for myself and my young family who are without a car.

Disregard for Legal Rights: Northridge’s handling of my complaint is in clear breach of the Consumer Rights Act 2015 and Consumer Credit Act 1974. Their failure to act promptly and fairly is not just poor service—it’s unlawful. I have had to escalate my case to the Financial Ombudsman Service, who are now formally investigating Northridge’s conduct.

Summary:
Northridge Finance has demonstrated a complete lack of accountability, customer care, and respect for legal obligations. Their relentless delays and refusal to act on independent expert evidence have caused me significant financial loss and distress. I strongly advise anyone considering Northridge to avoid them at all costs.

I have a young family and have had to be without a car for 6 months whilst paying a monthly fee while Northridge do nothing! No final response, not action, no accountability or pressure to get to a resolution, just delays and stalling.

Spencer Halil this is the sort of service your company provides, you should be ashamed

Gentleman we dealt with was friendly, professional and helped us immediately. Knowledgeable and dealt with our request providing what we required before we had gotten off the phone. Excellent service

I want to give Northridge Finance a full 5 stars. I spoke to them on the phone, and the person who helped me really understood my situation and made me feel comfortable straight away. He listened to my problems carefully and explained everything the right way. He treated me with respect and made me feel that I have the right to complain and be heard.

I am very grateful for the support I received. God bless you for helping me during a very stressful time.

Very helpful and friendly staff, happy to answer my questions.

I have financed cars with Northridge and never had an issue. But the one time I needed their support and step up, they completely failed me.

I bought an electric vehicle with a range of 275 miles advertised. Cutting a very long story short, the car once delivered was only getting 150 miles, significantly under what was advertised this. I consistently raised this with the dealer who reassured me this would improve with the weather and warmth, not aware of the rights I was giving up.

The issue did not improve with the weather, and once the dealership contact ceased I asked Northridge to help and raised a complaint as I wanted to return the vehicle.

Northridge took no sense of compassion or empathy when looking at the real life toll driving this unpredictable vehicle was having, purely favouring the dealership despite their completely obvious short falls and no contact.

I am absolutely disgusted by the fact Northridge took none of my feelings or thoughts into their decision. I provided visual evidence of the dashboard showing the issue, as well as battery health report which was not ‘sufficient’ evidence.

When I raised my disappointment in the decision, I was told it would be looked back into… this was 3 months ago and I have not heard a peep. I have now raised this with the financial ombudsman.

I will never finance another vehicle with northridge - they have made a mockery of me and my feelings, providing no support or protection to their customer.

Avoid if you want a finance company who will protect you when you have clearly been failed.

Great and helpful staff when you call them when I go for another car I am goin to ask car dealers do they use Northridge would like to keep with them

i am writing to complain about my agreement. i have done overpayment on 8th and 9th of September for total of 12K but yester i have been informed that you cant accept the overpayment! when asked the adviser why, he was not sure why exactly? at first said that because my agreement is over 50K! which is not true (the purchase value is over 50K but not the loan value! then he said because i have irregular agreement, but when i checked my agreement is HP and clearly mentioned in your website that i can do overpayments.

they are scamming customers and not following FCA guideline

Very helpful when I phoned up and sorted everything I needed out straight away.

Theyve been ignoring me for 6 months and not replying to my emails. Very unprofessional company.

Northridge took two payments in error, have not responded to my emails and have not refunded the payment.

Ongoing complaint over a car loan through Northridge finance - i choose to pay off the loan early to be told and to the realisation that they had stacked all interest payments into the first 24, therefore leaving me with a higher settlement figure half way through the pain, pocketing the extra money... I am disgusted on learning this as it clearly states no early repayment fees - but they'll take all the interest up front please, and thanks! Appalling behaviour and a missold product.

My partner bought a car from “Prestige Autos Surrey.” It turned out that the vehicle had a hidden defect – faulty shock absorbers, which were confirmed by three independent garages. Despite this, the dealer refused to carry out any repairs.

We then reported the issue to the bank, since the car was financed through them. Unfortunately, the bank completely ignored our arguments and evidence, disregarded the confirmations from the garages, and blindly sided with the dealer, who claimed there was no fault.

For comparison – I previously had a similar situation with Santander, and within a week they sent an independent inspector. The assessment confirmed the defects, and the bank supported us. That is how proper customer service should look.

In this case, however, it is clear that this bank only cares about receiving payments. When a real problem arises and you ask them for help, they simply turn their back on you. I definitely do not recommend this bank.

I had finance for 10 days
Then paid it off
No penalty
Or fees
They where helpful

I made overpayment on Saturday 16 aug online put details in agreement num etc also said i wamt to shorten length of time as have been making payment to shorten time. The app isnt best as doesnt tell you overpayment on it. Still hasnt updated as balance is still the same before overpayment. I have fone 3times to chase it. Guy today sounded promising but so did girl before him. Always ask same question do you want to shorten time or pay less with overpayment. Online we need to answer that for overpayment so why need to ask or take all that time should be days and should tell you on app. Also shouldn't need to chase up.