I tried to cancel an order online and there was no link or usable instructions to do so. Looks like your company doesn’t like cancellations and if they are allowed, you make them very hard to do.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
With increasing reseller sales, I needed wider tape to quickly pack and label boxes. I found what I needed at a great price. Markers for inventory control were suggested. Great idea! I got those t... Voir plus
L'entreprise a répondu
The price was much lower than other companies. Filters don't seem quite as thick as some others, but still very sturdy and capable of removing dirt. Product arrived quickly and in perfect condition.
L'entreprise a répondu
The NorthSky team was amazing! Had some issues with my order due to the delivery team as opposed to NorthSky but Brad was understanding of the challenge and did what he could to fix the issue. The pro... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
NorthSky is a streamlined, eCommerce-forward, innovative B2B MRO distribution platform. Our mission is to save businesses money on the products they need most to run efficiently, without ever compromising on quality.
30-Day Satisfaction Guarantee
Hassle Free Returns
30-Day Satisfaction Guarantee
If you are unsatisfied with your purchase for any reason, NorthSky offers a hassle-free 30 day return policy on the vast majority of our products with some conditional exclusions. Upon initiating an eligible return, you will receive a return shipping label in your email with instructions on how to process your return.
All return shipping charges will be covered by Northsky. Return refunds will be credited to the method of payment for the purchase upon receipt, inspection, and approval of the returned products at our warehouse.
Return process
To initiate a return on a recent order, visit the ‘My orders’ section of your user account page (www.northskysupply.com/account/orders) and select the order for which you would like to initiate a return From the order details page, click the ‘Request a return’ hyperlink and fill out the associated return details. Upon completing the return process on our website, you will receive a return confirmation email in your inbox with the return label and associated return instructions. After the product has been received, inspected, and approved at our warehouse, we will initiate a full refund for all returned products.
Exclusions
· Returned products must be in new condition
· Additional details/photos may be requested for approval
· Returns that do not meet the exclusion criteria may be subject to specific return fees or deemed ineligible for a refund but may be eligible for a store credit
Need more help?
For further assistance on processing a return, feel free to reach out directly to our customer service team:
Customer Request Form: https://northskysupply.com/pages/contact-us
Email: customerservice@northskysupply.com
Phone: 800-805-6686
Hours of Operation: Monday–Friday 7AM–7PM CST
Coordonnées de contact
1735 Hughes Landing, Suite 3A, 77380, The Woodlands, Etats-Unis
- 1-800-805-6686
- support@northskysupply.com
- northskysupply.com
4,2
Bien
190 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 27 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
To soon to say!
7 avril 2025
Réponse de NorthSky Supply
Thank you for reaching out, Roger! Is there anything in particular that we can do to meet your expectations? Our live customer service team is always here to help or answer any questions you may have.
Testing
I wanted to try out your company I’ll leave you a review later when I try your product
6 avril 2025
Réponse de NorthSky Supply
Thank you for giving us a chance, Matt! Please let us know what you think and if you have any questions for us, our live customer service team is always here to help!
NorthSky Supply shipped my order extremely fast.
This company shipped the item I ordered extremely fast. It was just as described and the shipping package was very good.
1 avril 2025
Réponse de NorthSky Supply
Thank you for the nice review, John! Hope to see you again soon.
Réponse de NorthSky Supply
Thank you for the five-star review James! Hope to see you again soon.
Easy order n check out
1 avril 2025
Réponse de NorthSky Supply
Thank you for the five-star review, Keith. Glad you had a smooth buying experience and we hope to see you again soon!
I could see the quality that was put in…
I could see the quality that was put in the pump, a clarity of diagrams and explanations.
I received thoughtful and careful answers to my questions from customer care. and I finally felt that this was a company I could trust and a company that respected and cared for the customers.
1 avril 2025
Réponse de NorthSky Supply
Hi Marcia,
Thanks so much for your thoughtful feedback! We're thrilled to hear that the quality of our products and clarity of our documentation made such a positive impression. Our team works hard to provide careful and thorough support, and it's wonderful to know we've earned your trust. We truly appreciate your business and look forward to serving you again soon!
Réponse de NorthSky Supply
Thank you, Beatriz! We’re so glad to hear that Luis was able to support you—he truly goes above and beyond for our customers. We’ll be sure to pass along your kind words.
Very good value and fast shipping
Very good value and fast shipping, very satisfied.
17 mars 2025
Avis spontané
Réponse de NorthSky Supply
Thanks for the five-star review, Jay! Hope to see you again soon.
Réponse de NorthSky Supply
Glad you like them! Thanks for the 5-star review and hope to see you again soon!
The supplies ca.e quick and on time
The supplies ca.e quick and on time. Quality products.
10 mars 2025
Réponse de NorthSky Supply
Thank you for the five-star review! We hope to see you again soon.
Réponse de NorthSky Supply
Samuel,
Thank you for your 5-star review! We're glad to hear your order arrived quickly. We appreciate your support and look forward to serving you again!
After two erroneous orders
After two erroneous orders, I appreciated the effort to make good on it. It happens.
Thank you
KwB
4 mars 2025
Réponse de NorthSky Supply
Karl,
Thank you for your patience and for giving us the opportunity to make things right! While we strive for accuracy, we know that mistakes can happen, and we truly appreciate your understanding. Ensuring a positive experience for our customers is our top priority, and we’re glad we could resolve this for you.
If you ever need anything in the future, don’t hesitate to reach out. We appreciate your support!
order has not yet arrived!
3 mars 2025
Réponse de NorthSky Supply
Hi Jon,
Thank you for your feedback. We understand how frustrating it can be when an order doesn’t arrive on time. After looking into this, we found that the delay was caused by FedEx, and our customer service team promptly reached out to assist you. We’re glad we could clarify the situation, and we appreciate your understanding at the time.
If there’s anything else we can do for you, please don’t hesitate to reach out. We’d also appreciate it if you could update your review to reflect your experience with our team. Your feedback helps us continue to provide great service.
The gloves I order does not fit true…
The gloves I order does not fit true and I know that I can't return them so I'm not happy
2 mars 2025
Réponse de NorthSky Supply
Michael,
We apologize that the gloves did not match expectations. Our customer service team is reaching out and we would be happy to send you the right-sized gloves at no charge.
Réponse de NorthSky Supply
Thank you for the nice review, Brodie! We hope to see you again soon.
I was shipped the wrong order
I was shipped the wrong order, I ordered a 12 pack of gloves and a plastic shield for something was delivered
I am very disappointed
Rick
4 mars 2025
Réponse de NorthSky Supply
Hi Rick,
We sincerely apologize for the mix-up with your order. We understand how frustrating it is to receive the wrong items, and that’s not the experience we want for our customers. I see that our customer service team has already reached out to resolve this for you, and we’re committed to making things right as quickly as possible.
If you need any further assistance, please don’t hesitate to reach back to our customer service team. We are here to help.
We truly appreciate your patience and the opportunity to correct this.
Fast shipping and order was correct.
3 mars 2025
Réponse de NorthSky Supply
Thank you for the review, Jeremy! Please let us know if you have any questions.
Arrived a day earlier than expected…
Arrived a day earlier than expected looks like a good product have not been able to use them yet
2 mars 2025
Réponse de NorthSky Supply
Thanks for the review, Rick. Glad we were able to get it to you promptly. Feel free to let us know how the product works out for you once you get a chance to use it!
Very generous to ship these tools as a…
Very generous to ship these tools as a gift.
I like the two pliers especially.
11 février 2025
Réponse de NorthSky Supply
You're welcome, Darryl and thank you so much for leaving the kind review!
Réponse de NorthSky Supply
Thanks for your kind review Kelly. Hope your Grandson enjoys his gift!
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