Ordered 4 ceramic coffee mugs from them and got them picked up the same day - in about 6 hours between ordering and having them at home to enjoy my coffee from. Splendid service and great selection of... Voir plus
L'entreprise a répondu
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iphone 12 mini case. Wanted a premium leather case. This looked good. Delivery and communication was fine and quick. case is very poor quality considering it is £50 + postage. doesnt fit t... Voir plus
L'entreprise a répondu
Ordered a gift - for my daughter passing her degree - 1/7/25 and still not received ! No notification - even after chasing things up I was fibbed off with another promised delivery date which never... Voir plus
L'entreprise a répondu
I love Not-Another-Bill. I have had such exciting and diverse gifts since I joined, not a dud amongst them. I can keep the gifts myself or give them as gifts. Particular favourites include all the jew... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Our vision is to be the most unique gift service in the world. We strive to source, create and deliver gifts that excite, inspire and delight our customers. With a passion for the finer details, and quality personalisation we are your experts in gifting. From our boxes, ribbons and beautiful tissue paper to the personalised letter explaining about the present, we really consider how the whole experience looks and feels.
Coordonnées de contact
Unit 10, 69 St Marks Road, W10 6JG, London, Royaume-Uni
- 02037907790
- info@notanotherbill.com
- notanotherbill.com
3,9
Bien
310 avis
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A répondu à 100 % de ses avis négatifs
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Very good customer service!
I loved the leather phone case I bought, it came beautifully packaged really quickly. I had a slight issue with it that was dealt with with great and speedy customer service - I would definitely use again.
7 mars 2019
Avis spontané
Very pleased
I would definitely recommend this company. Searching for gifts can be really difficult, but as soon as I visited their website I realized everything was so unique and wonderful, made with love and care.
The delivery is fast, and the package is amazing; making each gift look more expensive than it actually is.
There is no doubt that I'll keep ordering from them whenever I have the chance!
28 janvier 2019
Avis spontané
Great customer service and very quick response
I ordered a package before Christmas and unfortunately the postal service did not deliver it. I contacted Notanotherbill and they directly responded helping me to locate the package. After a few calls and attempts to find the package I asked them to send me the package again so that it would arrive on time. They apologised and sent a new package via Express. After the other package arrived at the postal station a few days later, I asked them if I should send it back. They told me it is a present and I should keep it. Great customer service and very quick response. I love the products. Thanks again.
14 janvier 2019
Avis spontané
iPhone 6 case, poor fit and quality!
I bought a personalised iPhone 6 case for my wife for Christmas. At nearly £40 delivered I was annoyed to find the case is made as a universal fit for phones upto an iPhone 8 therefore it fits very poorly around the camera at the back of the iPhone 6. No refund was offered. I wouldn’t buy from here again and advise against buying the phone cases for an iPhone 6 model (In my opinion this issue should be clearly noted in the product description online)
5 janvier 2019
Avis spontané
Réponse de Not Another Bill
Dear Reiss,
As we explained over our emails, the case has always been listed as a case to fit iPhone 6/7 & 8 models, it was never sold as a case specifically for an iPhone 6 model. If the item was not personalised for you we would be happy to offer a refund, but as it was personalised we are unable to.
Thanks
Ned
I didn’t received my order
I didn’t received my order. The tracking indicate that my parcel was delivered on mailbox but it was not... I wrote to not another bill, had a first short answer and no news since 1 week. When I spend €70 for an iPhone case I hope some news... it was a gift for a friend, I had to buy something else !
Very bad experience and loose €70.
5 novembre 2018
Avis spontané
Réponse de Not Another Bill
This parcel was sadly lost by the courier in Paris. We refunded the customer in full, and have moved to a different courier for that country.
Amazing product
Amazing product, beautiful attention to detail and packaging!
5 juin 2018
Avis spontané
Very bad customer service
Very bad customer service. An I can’t be bothered attitude.
I inadvertently put a wrong address for my gift. It is now lost. The post office claim they delivered it, the recipient declined the delivery.
I can’t chase with the post office as I wasn’t the customer. Not another bill have refused to help. Just suggested I reorder the gift! I have, but from another company!
29 mai 2018
Avis spontané
Réponse de Not Another Bill
Dear Janice,
As a small business - we take feedback very seriously. To say that we have refused to help is certainly not the case. And i would like to outline the events;
-You orderd a gift and entered the wrong delivery address.
- Royal mail attempted to deliver to that incorrect address.
- The recipent at that address declined the delivery and so royal mail kept hold of the parcel at their local sorting office.
- Because you opted for standard untracked delivery - we have no way of locating and re-calling this particular parcel (If we could we absolutely would)
- Royal mail as a rule hold parcels for 14 days in their depot before sending them back to the sender.
- We need to wait until we have the gift back before we will re-send it. It contains personalised elements that are related to the order.
- To add, our customer service team offered to re-send this for free.
As I said we take this very seriously, so if I can personally assist you with anything else please let me know what else we can do.
Yours sincerely,
Ned Corbett-Winder
Founder.
Very happy with their service.
23 mai 2018
Avis spontané
My go to...
Fantastic! Everything about not another bill is extremely impressive.
6 avril 2018
Avis spontané
excellent customer service!! unique gifts
I regularly shop with Not-Another-Bill. The personalised gifts are great quality and they always deliver them in such speedy times.
Would recommend.
31 mars 2018
Avis spontané
Fantastic selection of products
Fantastic selection of products. Not another bill has become my go to for original, quirky gifts. Great customer service too.
29 mars 2018
Avis spontané
Great service and products
29 mars 2018
Avis spontané
Really good product and great customer…
Really good product and great customer service!!
29 mars 2018
Avis spontané
Best website for presents!
I LOVE Not Another Bill - amazing selection of products, great customisation options and everything always arrives promptly and beautifully packaged. Wonderful customer service too - couldn't recommend highly enough.
29 mars 2018
Avis spontané
Love This Site!
29 mars 2018
Avis spontané
Top quality
Always excellent products and 3 x recent gifts for friends have been appreciated and admired. Personalised stuff is particularly nice. The new mum kit was a hit for my friend in Germany.
25 mars 2018
Avis spontané
Not another bill is amazing
Not another bill is a monthly rendez-vous that has the power of always cheering me up: when I get gifts that are perfect for me I feel as satisfied as a child on their birthday, while when I get things that remind me of my friends or relatives, I put them in my closet waiting for Xmas to give them as presents to my family or friends.
Great customer service, amazing choice, extremely high quality... I strongly recommend Not another bill!
24 mars 2018
Avis spontané
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