NotifyMD Avis 14

We have been working with notifyMD for several months now on after‑hours call triage for our clinics, and it’s been a great experience. It’s been incredibly helpful having a workflow in place to distinguish which calls need immediate paging to a provider and which calls can be logged for the front desk the following day. The on-call providers are also much happier! Everything is up and running smoothly at this point. Ivana has been especially wonderful to work with.

Practicing family doctor and physician-leader with experience growing practices across a dozen states over the last 20 years here. Access to care, especially after hours, is my top goal, helping patients in moments of crisis make quality decisions that map to their values and preferences. NotifyMD is a reliable, trusted, and crucial member of my care team.

My experience was vastly different from the other reviews here. John was wonderful, but after the onboarding the company seemed disorganized. My calls weren’t initially answered as we agreed. I wasn’t given the 30 day free trial period as agreed and I was charged double for one month--I had to contact an executive to get some of these issues resolved. I did get a free trial after several phone calls. Then I was charged for a couple of months after I had terminated their services. To cancel you have to complete a form, even though their website says an email will suffice and they will continue to bill you for 30 days. It wasn’t personalized service by any means. It was just an answering service and my experience was unpleasant.

NotifyMD is an exceptional service for managing after-hours communications. I would however like to draw attention to one person who is the reason I am switching my large practice to NotifyMD and that is Ivana W! Her professionalism, responsiveness, and genuine care are truly commendable. But what sets her apart is her creativity in tackling challenging issues. She has provided invaluable guidance to me and my team, helping us make informed decisions. I very much enjoy working with her and am looking forward to expanding our services with NotifyMD under Ivana's help and guidance!

John and his team have been fantastic to work with from first contact through implementation and now in a steady state.
I work with a lot of vendors in my role, and everything is always great when there aren't problems. When a problem inevitably comes up is when you really get a feel for the company that you've partnered up with and can see how they respond. NotifyMD has always provided clean, timely communication on issues, follow-through and follow-up on resolutions, and really has been a great partner in that sense.
The service itself I would recommend to any HCP that finds themselves being woken up in the middle of the night for things that should wait until normal business hours. They script exactly how you would like it set up, go over every single call scenario with you to get clear instruction on how you want it handled, and then deliver exactly what is promised on day one.
NotifyMD is one of those companies that I'll keep in the back of my mind and absolutely recommend to anyone I work with or for.

NotifyMD is always the best...such good customer service...if there is ever an issue, they go to great lengths to make sure it gets solved. They are such a pleasure to work with!

NotifyMD has been a phenomenal business partner to work with. Our sales executive is prompt, responsive, and extremely knowledgeable about the NotifyMD product and business. She goes above and beyond to ensure a clean implementation while working directly with our clinic managers and providers to make sure everyone is on the same page and the product is delivered exactly as advertised. I would highly recommend the NotifyMD solution and vendor to anyone.

Ivana was great to work with throughout the process. She provided great and timely service. She help guide the team to ensure our set up was as needed.

Ivana Whitlatch, our support representative provided our organization with superior service. She was responsive and patient with us throughout our whole onboarding process. We have found NotifyMD to be user-friendly for our staff and very attentive to our after-hours patient calls.

Answering service team that is interacting directly with our patients and providers on call has been prompt, courteous, and effective. Our experience with NotifyMD since launching with the team about a month ago has been very positive!

Great customer service across the board, and Ivana made the transition a pleasant experience. Would recommend this service.

We've been using NotifyMD services for almost 2 years now. They handle our calls well, staff is polite and efficient, and our account manager is very responsive. Highly recommend!

Ivana understands the clinical and client experience. She showed us how she could create peace of mind for us and our clients and has created such.