Initiated the service approximately end of September 2025, I simply needed a service to answer calls and schedule appointments if needed. The office does not receive that many calls (possibly 60 per m... Voir plus
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Lisez les avis des autres
I can't recommend Tracy highly enough. From start to finish, she was very professional, and pleasure to work with. She communicated clearly and followed through on every commitment. It is rare to find... Voir plus
L'entreprise a répondu
Really responsive and incredibly helpful, even under a tight timeline. They stayed communicative throughout the process and helped us cross the finish line quickly. Thank you!
L'entreprise a répondu
MAP's answering services have transformed how our employees report tardies/absences each day. Things are streamlined, manageable and easier to track for us. MAP's answering line representatives are pa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre d'appel
- Services aux entreprises
- Entreprise de télécommunications
- Service de réponse téléphonique
À propos de MAP Communications
Écrit par l'entreprise
We are an employee-owned, US-based provider of 24 hour telephone answering services, virtual receptionist services, and customized call center solutions.
Businesses large and small in many different industries across North America trust MAP to professionally handle their phone calls and provide stellar customer interactions. We have been dedicated to call center excellence since 1990, and we operate on proprietary call handling technology so that we can create customized phone answering service plans for each client.
Our virtual receptionist services are available 24/7/365 to ensure callers always have a friendly, helpful representative to speak with. As an employee-owned company, our success is directly related to the success of our clients, which is why we are 100% committed to the customer service experience.
Coordonnées de contact
555 Belaire Ave Floor 6, 23320, Chesapeake, Etats-Unis
- (888) 252-6555
- mapcommunications.com
4,2
Bien
83 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Beware
Initiated the service approximately end of September 2025, I simply needed a service to answer calls and schedule appointments if needed. The office does not receive that many calls (possibly 60 per month average). Between October and December 2025, I had been billed approximately $1500, and received invoices appearing to be double billings. I canceled the service in January 2026, and received billing notices for over $400 outstanding. Then, in March 2026, I received notification of a "corrected" statement that appeared to credit previous payments I made and lowered the balance due to approximately $150. Needless to say, my experience with this company was less than desirable.
28 janvier 2026
Avis spontané
Really responsive and incredibly…
Really responsive and incredibly helpful, even under a tight timeline. They stayed communicative throughout the process and helped us cross the finish line quickly. Thank you!
27 mars 2026
Réponse : MAP Communications
Thank you so much for your kind words. We truly appreciate you taking the time to share your feedback. We’re so glad to hear that our team was able to support you effectively, especially under a tight timeline. Staying responsive and communicative is something we take pride in and it means a lot to know it made a difference for you. Thank you for trusting us with your business, we’re here if you need anything in the future.
I can't recommend Tracy highly enough
I can't recommend Tracy highly enough. From start to finish, she was very professional, and pleasure to work with. She communicated clearly and followed through on every commitment. It is rare to find someone who combines expertise with such and a strong work ethic. I would absolutely work with her again and wouldn't hesitate to recommend her to anyone looking for top-quality work.
29 janvier 2026
Réponse : MAP Communications
Thank you Lise, for your kind words, and your 5 star review! Our team is focused on ensuring both you and your customers have a seamless experience. Timely follow up is a huge component of this. We will ensure to celebrate this feedback with Traci and her team, they truly go the extra mile for relationships they support. We can’t tell you how much it means to receive client testimonials that outline both the effort and expertise demonstrated though our client interactions. Thank you for trusting us with your business we look forward to a long partnership ahead.
Réponse : MAP Communications
Thank you for your 5 star review. We are glad to hear you ‘re finding our service reliable and efficient. We appreciate you choosing us and look forward to supporting all your future needs.
This solution has met our expectations
This solution has met our expectations. Also, Traci has been extremely attentive with providing excellent service.
13 novembre 2025
Réponse : MAP Communications
Thank you for your 5 star review! We’re glad to hear that we have met your expectations and that Traci has provided attentive, excellent service. We appreciate your partnership and look forward to continuing to support your success.
MAP Communication provides the best…
MAP Communication provides the best answering and customer service I have ever experienced. Their team is always professional, friendly, and efficient. They handle every call with great care and attention, ensuring that messages are delivered accurately and promptly. Their reliability and excellent communication make them stand out as a truly exceptional service.
4 novembre 2025
Réponse : MAP Communications
Thank you for your incredible review! We are thrilled to hear that our teams professionalism, friendliness, and attention to detail have made such a positive impact. Providing reliable and caring service is at the heart of what we do, hearing feedback like this from valued partners means so much to us. We truly value the trust you’ve placed in us and appreciate the partnership we have built together. Our team is committed to continuing to deliver the same level of care and reliability you can count on.
Save your money big SCAM
Save your money, this company will charge you for junk spam calls, charge you so much more than what they have on there website.. , they try to lock you in a contract which is hard to cancel. they are scam, stay away.... not honest!!
17 septembre 2025
Avis spontané
Réponse : MAP Communications
Thank you for sharing your feedback. We take comments like this seriously and want to clarify a few points while addressing your concerns professionally. We do not lock clients in to hidden contracts, and our pricing is always disclosed upfront before any services begin. If there were ever a misunderstanding about costs or service terms, we genuinely apologize and would be happy to review your account to ensure everything was handled correctly. Regarding unwanted or spam style calls, any calls you may receive come through the phone lines we answer for you, these are not something we have control over, but we can support you in building process or procedures to weed them out.. Your experience is not reflective of the standard we hold ourselves to, as we’d appreciate the opportunity to speak to you directly to resolve any confusion or outstanding concerns. Contact us at , and we will do everything we can to help.
Simple to set up and great service
It was really an easy process to get set up and I tested several times. Everyone was friendly and the service was great.
3 octobre 2025
Réponse : MAP Communications
Welcome aboard! Thank you so much for your kind words. We’re thrilled to hear the set up process was easy and that our team made a great impression. We appreciate you taking the time to not only test but to also share your experience. It means a lot to our team especially as we continue to grow since launching in August.
FANTASTIC ALL AROUND
MAP's answering services have transformed how our employees report tardies/absences each day. Things are streamlined, manageable and easier to track for us. MAP's answering line representatives are patient and nice. As well, their customer service employees, accounting team and admin team are ALL quick to respond and always in a great mood. They are so helpful in any way they can be. Great customer service all around!
23 septembre 2025
Avis spontané
Réponse : MAP Communications
Thank you Rachel or your 5 star review! We appreciate you taking the time to share your feedback with us. We are thrilled to hear that our answering service has helped to streamline things for you making the day to day more manageable for your team. Our MAP representatives, customer service team, admin staff and billing team take pride in being supportive, and efficient, it’s encouraging to know that our efforts are making a real difference. Your kind words motivate us to continue providing helpful, responsive, and friendly service every day. We truly appreciate your support and look forward to continuing to serve you.
We have happier customers who feel well…
We have happier customers who feel well taken care of, and our company as a whole feel relief in knowing grieving families are getting the care they deserve!
27 juin 2025
Réponse : MAP Communications
Thank you so much, Melanie, for your kind words and support. We’re honored to help bring peace of mind to both your clients and your team, especially during such important and sensitive moments. Knowing that grieving families feel genuinely cared for is exactly why we do what we do.
MAP Communications
MAP Communications: The Best Online Phone Solutions Provider in 2025
In today’s fast-paced digital world, reliable and affordable phone solutions are essential for businesses of every size. Among the many companies offering these services, one name stands out clearly above the rest — MAP Communications.
Why MAP Communications is #1
MAP Communications has earned a reputation as the most trusted and effective online phone solutions provider. With years of experience and a commitment to innovation, MAP Communications continues to dominate the industry — delivering unbeatable value, crystal-clear call quality, and top-tier customer service.
Here’s why MAP Communications is the best in the business:
⸻
✅ Unmatched Pricing
No other company comes close to MAP Communications when it comes to affordability. Businesses save thousands every year by switching to MAP. There are no hidden fees, no overages, and transparent billing that puts the customer first. Whether you’re a startup or a large enterprise, MAP has flexible pricing to match your budget.
⸻
📞 Reliable and Scalable Solutions
From virtual receptionist services to complete call center support, MAP Communications provides a full suite of phone solutions tailored to meet your business needs. Their systems are scalable — meaning they grow with you — so you never have to worry about switching providers as your company expands.
⸻
🧠 U.S.-Based and 100% Employee-Owned
MAP isn’t just another tech vendor — it’s a team of dedicated professionals who take pride in delivering world-class service. Being 100% employee-owned ensures every team member is fully invested in the success of their clients. You’ll never deal with offshore outsourcing or poorly trained staff.
⸻
⚙️ Advanced Technology with a Human Touch
With MAP, you get the best of both worlds: cutting-edge telephony technology and real human support. Their platform includes features like call routing, voicemail-to-email, 24/7 live answering, and real-time reporting — all supported by friendly, professional agents.
⸻
🌐 Trusted by Thousands Nationwide
MAP Communications serves thousands of businesses across industries — from healthcare to legal services to e-commerce. Their proven track record of reliability, performance, and cost-savings has made them the go-to choice for businesses that take customer service seriously.
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Final Thoughts
When it comes to phone solutions, MAP Communications is the clear winner. They outperform every competitor with better pricing, better service, and better results. If you’re looking to streamline your communications and enhance your customer experience, there’s no better partner than MAP.
Switch to MAP Communications today — where your calls matter and your business comes first.
27 juin 2025
Avis spontané
Réponse : MAP Communications
Thank you for your five star review.
Absolutely fantastic service so far
Absolutely fantastic service so far. I have been working with Tracy Walker and everything has gone exactly as she told me in the onboarding process. Their agents follow their script we provided and everything has gone off without a hitch. Service is fairly priced and interface is extremely easy to work with.
1 avril 2025
Avis spontané
Réponse : MAP Communications
Thank you so much for your kind word, Austin! Welcome, we are thrilled to hear that your experience has been absolutely fantastic and that our team has met and exceeded expectations. It is great to know that the onboarding process was smooth and your script is being followed seamlessly. We work hard to make sure things are both easy and effective. Thank you for trusting us with your business, we’re proud to have you with us and look forward to continuing this great partnership.
Run Away
We have used numerous after hours call centers and MAP is by far the WORST. Very rare that they would contact the correct on-call technicians. I had to contact them AT LEAST 3 times a week. Please do yourselves a favor and find another company!
16 mai 2025
Avis spontané
Réponse : MAP Communications
Thank you for taking the time to share your experience. We are genuinely sorry to hear that your expectations were not met and that you felt the need to follow up frequently. That’s certainly not the level of service we aim to provide. Our team works hard to follow client-specific protocols accurately, including contacting the appropriate on-call personnel. If recurring issues had arisen, we would have welcomed the opportunity to review them in real-time to identify and resolve breakdowns. We’re always open to feedback and continuous improvement, and we wish you all the best in finding a solution that suits your needs.
Professional, Attention to detail, 5 Stars
Traci and everyone at Map Communications did an excellent job from their own boarding to handling the calls in a professional manner. Most people think I have my own secretary lol Thank you Map Communications, for Taking a load off my plate and doing an excellent job.
5 mai 2025
Avis spontané
Réponse : MAP Communications
Thank you so much for your kind words! We’re thrilled that our team, including Traci, made your onboarding experience smooth and that you’re enjoying your support. It’s wonderful to know we’re helping to take a load of your plate so you can focus on what matters most. We are always here to act as your trusted partner. Thank you for choosing us!
Map Communications is working great for…
Map Communications is working great for us. I have always been taken care of by Traci, Mindy, Heather and Marshall. All of them are always responsive and very helpful.
2 mai 2025
Avis spontané
Réponse : MAP Communications
Thank you for your 5 star review. We appreciate you taking the time to share your positive experience with the team. We are thrilled to hear that your team has consistently provided you with quick response and helpful service. Your feedback means a lot to us, and we look forward to continuing to support you for years to come.
This service has significantly improved…
This service has significantly improved my ability to manage tasks efficiently. I am able to complete the call and promptly add a note for future reference. If I needed additional information included in the data collection process, I simply contacted Traci, who was always responsive and helpful.
29 avril 2025
Avis spontané
Réponse : MAP Communications
Thank you for your kind words, and your 5 star review! We are thrilled to hear that our service has helped you manage tasks more efficiently and streamline your workflow. It’s great to know that adding notes and administering changes has been smooth and convenient for you. Our team is always here to support you, and we’re glad you’ve found us responsive and helpful. We truly appreciate your feedback and your trust in us!
We have been working with MAP for…
We have been working with MAP for several years, and I can't say enough about their process and customer support. The very best!
8 janvier 2025
Avis spontané
Réponse : MAP Communications
Thank you for your kind words and your 5 star review. We’re truly grateful for the opportunity to work with you over the years. Your continued trust and support are a testament to our partnership and means the world to us. We are thrilled to hear you’ve had such a positive experience with our customer support process. Looking forward to many more years of collaboration.
They basically just want to lock you…
They basically just want to lock you into a contract. My husband signed up and I didn't even know what services we were receiving. When I called to ask they couldn't even explain what their company did, I would highly suggest staying away. The cost is not worth the service not even close.
5 février 2025
Avis spontané
Réponse : MAP Communications
Thank you for taking the time to share your feedback. We want to address your concerns directly, however, are unable to locate your account based on this review. . Please contact us directly so we can clear up any confusion and address any concerns you may have.
My experience was professional and…
My experience was professional and inviting. No pressure, honest and I felt my voice was heard.
Thank you CJ
16 décembre 2024
Réponse : MAP Communications
Thank you for sharing your experience. Providing professional, honest and a pressure free experience is something we truly prioritize, and it’s wonderful to see it reflected in your feedback. If there is ever anything else we can do for you, please do not hesitate to reach out. We appreciate you.
Excellent service
Just having a live personable human answer the phone and transfer calls for us to the appropriate person is a significant plus. The service is faster than any phone tree could every hope to be - and a lot less annoying for the callers.
21 novembre 2024
Réponse : MAP Communications
Thank you so much for the 5 star review, Jimmy. We’re thrilled to hear that our receptionists have made such a positive impact at Renasolve. As an extension of your team these last 5 months, the Map team strives to uphold the professional full service attention your callers deserve. Knowing it’s appreciated by both your team and your callers means a lot. We’re grateful to partner with you and support your business.
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