Nourial Avis 

I mostly sleep on my side, so my knees tend to rest on top of each other and get uncomfortable. From the very first night with my Nourial Knee Alignment pillow, I found it so comfortable. I’d happily recommend it!

I ordered a knee pillow from the Norurial website. It took almost a month to reach the US, then I tracked my package. It said it was delivered to a parcel locker (which i dont have) in the same town I live in...but no address. I have emailed the company several times with no response. I am out over $40. I am furious!!! Horrible customer service!!Don't waste your money!

It was simple to order, and I was kept updated while it was on its way. Recieved it within the timeframe they gave me.

I ordered their tuning forks. The most important fork 128 Hz RATTLES. THE WEIGHT IS LOOSE. IT IS NOT A PRECISION TOOL. I've written to them 3 times, no response, also they have my email and are trying to sell me more product! And they don't even service what I bought that is not the quality they advertize.

This knee alignment pillow has really helped with my tossing and turning. When I sleep on my side, it keeps my legs from slipping apart and twisting my lower back. The discomfort isn’t waking me as much, so I sleep more deeply and for longer. It’s comfortable to wear, has just enough padding to separate my knees and ankle bones, and feels well made.

If I could give a zero or negative rating I would. I ordered this pillow because a story I read on facebook (I’m sure now it was AI generated). It described my problems to a T. Waited about 12 days and emailed to say I hadn’t received the pillow. That was on October 5th. The company replied October 6th stating it sometimes takes 10-20 days. I said fine. After 30+ days, I emailed back and said I still had not received my pillow and I wanted a refund. They proceeded to tell me my pillow had been delivered October 5th. (Interesting how on October 6th when they emailed me, they didn’t say that). I ordered my pillow and it shipped on Sept 17th. It is now Nov 2nd and still no pillow and no refund. DO NOT ORDER FROM THIS COMPANY. IT IS A SHAM!

The product is very good and easy to use. I reached out to customer service to get an expected delivery date. They couldn't give me one. I asked where the product came from again couldn't answer it. I wish these companies would state when you order something that it is coming from overseas.

This company is a joke. The knee pillow I ordered is very poor quality and I tried to return and they make customer pay shipping fees to return it to China. When I told them that was unreasonable they offered me a 30% refund and keep the knee pillow. But its been 2 months almost and still haven't got my refund. They should not be advertised on any platform to take people's money for Temu quality products. That are an absolute scam.

My legs are too chunky I guess I couldn't get it comfortable. When I tried to return it is when I found out it was from China and I would have to pay shipping to return it they said I could get a refund of 25% instead which amounts to less than $20.00 it is now October 6th and I've been waiting for that refund since March 30th. Do not bother with this business.

Not as advertised. It squishes down to an inch but "maintains its form" when not in use. Tried to return it but would have cost more than the item. Asked for a partial refund in April/26 but haven't received it yet in September/26! Nourial order 16342.

I tried to return the items. No questions asked was the policy-full refund is the policy EXCEPT they won't provide return info so I can return the pillows. How is that even remotely good customer service. Please re-think your purchase in light of the fact customer service is not responsive.

The item was never received. Multiple emails sent to try to resolve. After two weeks, finally receiving bed an email stating "post office says delivered".
Still never received. No refund provided.

I am a side sleeper who just had hip replacement surgery 7 months ago. My back, not my hip, was hurting when I got up in the morning and I had to do serious exercises in order to get out of bed. I read about the pillow and that it would align my spine properly when I slept on my side. I decided to try it and it seems to have made a huge difference. I have since recommended it to friends who were having a similar problem.

I ordered 2 pillows from this scam company never received none or them it's my fault I did not know this fake scam company was in China just letting honest people to save your money you can get the same thing on eBay or Amazon for $10 and they will ship them to you they are honest company's from AMERICAN I contacted my local post office and they never received my package that tells me you are not a legitimate company you should be ashamed of yourself they sent me a reply saying that their pillow are not the same as Amazon and they are correct Amazon actually sends the product and doesn't say they sent it like this fake company

I ordered 2 knee pillows and use one every night.
I find the elastic gets loose over time, perhaps because it is not very wide, however I do get a better sleep since using my knee pillow.

I do have an issue with customer service. They do not comprehend my issue. Two e-books were on my order but I have not been able to access them. Today I received a new e-mail message and a link to the info on the FORK which I did not order.

Sure would like to get this resolved. Thanks, Marilyn

Ordered two knee cushions never received them sent numerous emails no answers

Nourial is another SCAM company located in CHINA! It shows on their website that they are located in the US, but they are not. Their warehouse is in CHINA! I should have read the reviews before placing my order, but I was having a lot of lower back pain & they make their adds look so good. Their pillows are not only overpriced, but they do not work as advertised. I paid $59.99 for 2 & you can get the same pillows on Amazon for only $19.99 each! 🤦‍♀️ They also are obviously lying when they claim 5 * star reviews on TrustPilot. When you go on the TrustPilot site, you will see that they actually have a very low score & LOTS of bad reviews. And their "60 day "no risk" guarantee of satisfaction or full refund" is basically worthless, since they are in China & the return shipping is so expensive. They offered me a 25% refund if I wanted to keep their worthless pillows & so far, I have not even received that. DO NOT BUY FROM THIS COMPANY!

UPDATE #1: This company STILL has not processed the 25% partial refund, as promised, as they promised last month. Today is September 9,2026. DO NOT BELIEVE THEIR LIES IN THEIR RESPONSE TO MY REVIEW. :(

UPDATE #2: Yes, I DID finally receive a small partial refund of $11.99 on September 11,2026, after NUMEROUS emails to this company & after I wrote this negative review on TrustPilot. My order was placed clear back on JUNE 28!! And what they said in their reply about not requiring me to return the pillows to get a full refund, is a flagrant LIE. They informed me that if I wanted a full refund that I would have to return the product to their warehouse in CHINA & be responsible for paying the return shipping cost, as well as, pay a restocking fee. They did not offer to give me a refund without returning their worthless merchandise. And, as for the "3rd party" pillows sold on Amazon not being as good as their product is, that is a flagrant LIE, as well. I, actually, ordered one of the Nurial pillows that sell on Amazon for $19.99 to compare with the pillows that I got from this company & it is exactly the same pillow & does not work for me either. Amazon also gives a 30 day, full money back guarantee, so, at least, they stand behind their product, which this company does NOT. Their 60 day "no risk" guarantee is garbage, as they do not honor it! :(

Stay away! Ordered pillow and not happy with it. Requested refund and they took FOREVER to respond . Told me I could get partial refund which I didn’t want , wanted full. They then told me after MORE EMAILS that I would have to return to China! I find it hard to believe there’s no warehouse in the US! Nontheless that’s not even doable. So emailing again to try to get a partial refund . Awful company just awful

Edit to say they emailed me and STILL NO REFUND! Have told me since July that I would get a partial and nothing!

Got the pillow. The
“Adjustable strap” is just elastic and not adjustable. They are half the price on Amazon. When I asked to return they gave me an address in China which would cost me more than the pillows

Ordered the pillow to help with hip pain. Pillow did not stay put as advertised so requested a refund. They offered a 40% refund keep pillow. I said yes and this was may 29 still waiting for refund. Keep getting excuses system not working we have prioritized your refund still haven’t received. Horrible company to deal with.
Finally received my refund Aug 31 2026 only took 4 months after getting enormous run around