Nourial Avis 

EDit: I did receive a response from Nourial - the day after I posted the original review. It took them two more months to address this review. They did actually send me links to a shared drive, where I could download the information. The "instructions" basically said to use the forks however you want, whenever you want, wherever you want - there is no wrong way. The "body map" gave a list of places that people use the forks, with "how the vibration is perceived". Again, no real information. The "healing frequencies" were simply new-agey audio files, that you can find on any number of free apps, or on YouTube. So, did they finally respond? Yes. They sent the "information" (2 PDF files and 6 audio tracks) after I posted the original review. The information was worthless.

On a functional level, the stems of these tuning forks are so short (about 1") that it's almost impossible to hold them in a way that doesn't still the vibration almost instantly. They do have a lovely resonance, and they appear to be of decent quality. However, I have very small hands, and I can barely hold onto it while striking it, let alone then turn it and hold it against a part of my body without my hand touching the fork and silencing it instantly.

I can't say for sure whether it's a scam, but it was also a whole lot of money wasted, in my opinion.

ORIGINAL : My order actually arrived within 2 weeks of the shipping email. However, there were no instructions at all in the package, just a QR code to "access instructions, bonuses, and exclusive content". Scanning the QR code takes you to a website named "appsell-software", which says "App Disabled" and has a button for Support Request. I was skeptical, but did it anyway. I also contacted them directly on the Nourial website form, as well as replying to my order confirmation email asking for information. No response, not even an auto-reply that says my message was received. So, I did receive my tuning forks, but not the bonus material that I wanted, nor any instructions. I wish I'd read these reviews before ordering!

No instructions at all. Told to use QR code, which only went to something called appsell (the name is a give away....)

NOURIAL is a SCAM! Do not fall for their sale like I did. I've been in so much pain that I decided to try this tuning fork to see if it would help. After about 3 weeks I contacted them to cancel since there was no confirmation or tracking provided yet. Miraculously within a day or two there was tracking. I work for the post office, started tracking it, and it was addressed to me with a barcode tied to a different address so it got sent back to sender because that office didn't have my address. Well, return address is non-existent, company's p.o.box did not work and of course they stopped replying. So now I can't figure out where the package is at so that I can get it directed to me and I can't get a refund.

should have read the reviews before I ordered they said they delivered but did not receive item. order # provided for tracking is not usps and cannot be tracked this company is a scam,

I ordered nourial- zenouv product...never received yet they they claim it was delivered with some fake Chinese shipping info. No customer support..no product..no refund...total scam. Beware !

I ordered a tuning fork in February. A month went by and it was not delivered. I asked for a refund. Now, it's been 7 months since my order was placed. I have not received the refund. They sent it to the wrong address and I have proof of that from USPS. I will continue my efforts to get my refund.

I never received the merchandise I ordered despite them telling me it had been shipped and delivered. The tracking numbers they sent me were not right and when I finally got a USPS tracking number my post office informed me that the tracking number was not the in my name nor my address on the shipping label. .
This company is a sham and I would definitely not order from them!

Ordered a knee pillow described as "Won't go flat like other pillows". It took 10 days to arrive, which isn't bad since it came from China. It arrived compressed flat as a pancake, and despite popping up as soon as opened, it is the most easily compressed cushion I've ever held - put it between my knees and it did nothing to keep them apart. The so called adjustable strap is just a fabric covered piece of elastic, so you have to step in/step out of it. Total waste of money. No response yet to my request for a refund under their 60 day guarantee, but despite their website not mentioning it, I suspect I'll have to return it (to China? USA?) at my own expense - IF they respond.

Edited 24/8/26 to add - I had been offered a partial refund and I could keep the useless pillow, or I could return it for a full refund. I checked postage cost (Royal Mail tracked) and decided returning it would be the better option. The pillow arrived in Hangzhou customs on 21st May, and to date the tracking shows it as still there! Nourial say they have a systems problem but are prioritising my refund. Based on some of the other reviews, I won't hold my breath.
Update 11/9/2026 - actually received the full refund today, only 5 months after the original purchase. I was refunded the original purchase price (£31) plus the original delivery charge (£4), so the whole bad experience only cost me the £10.15 Royal Mail postage to return it.

Ordered a tuning fork from Nourial but they charged me an extra C$21 for an ebook that I didn’t order. Asked for a refund 3 times and they kept stalling. Finally they promised a refund within 25 business days but received nothing. Emailed them again and they claimed there was a “delay in processing refunds”! To date, I haven’t received any refund from them yet.

Worst online experience I’ve ever had. Stay away from Nourial!

NEVER RECEIVED MY PRODUCT AND CUSTOMER SERVICE DOESN'T SEEM TO CARE. WAITED 4 WEEKS; TRACKING SAYS IT WAS IN CINCCINATI ON MARCH 5TH THEN DELIVERED TO ME IN SOUTH JERSEY 1 HR LATER. HOW IS THAT POSSIBLE? THIS COMPANY SUCKS!!!!!!!!!

SCAM alert :
When you request a refund they provide you with links to non existent web pages for tracking AND
non existent tracking numbers!! ( and of course no mention of refund!)

60 day money back return is a lie! After several emails they have only offered me a 30% refund and to keep the product, which I do NOT want. Fabric is itchy, did nothing to relieve back/hip pain and was uncomfortable to sleep with. Customer service is still unresponsive. I'm completely disgusted with this sham product and company. Beware.