Always excellent customer service - the girls are very kind and knowledgeable on the phone, and care with packaging. The products are fab too, as is the pricing! Knocked a star off because of posta... Voir plus
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Lisez les avis des autres
Small group with a very knowledgeable, patient, skilled and professional teacher, she was absolutely lovely, of which she made it so enjoyable. It was very intense, alot to learn but KB was very... Voir plus
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I personally believe the staff on the phones are very polite and helpful. Website is great and when paying it's no problem although twice when I have tried using Klarna through the website it's glitc... Voir plus
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The online classes were easy to navigate and week structured so I felt I learnt a lot whilst being interactive. The products are excellent and the discount/ offers in kits with training are a great va... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Nouveau Beauty is THE house of professional beauty. Exclusively for beauty professionals and beauty students, from the creators of HD Brows, Nouveau Lashes and K.B Pro.
Coordonnées de contact
4,2
Bien
242 avis
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Excellent communication skills and…
Excellent communication skills and extremely kind and helpful, such a pleasure to receive this over the phone now days . Thank you Sarah Walton Adams 😁
26 septembre 2023
Réponse de Nouveau Beauty
Thank you for your lovely Feedback Sarah
Didn’t send an item I ordered in my…
Didn’t send an item I ordered in my order and gave paid for it and now I’m having to fight to get it sent out & rectified. This is proving to be a hassle and not straightforward.
3 octobre 2023
Réponse de Nouveau Beauty
Hi Rachael, I am sorry to hear this, Could you contact our customer service team on 01977 655620 who will be happy to assist you with this.
I have always been happy with the…
I have always been happy with the experience of being with the company for a couple of years now.
15 septembre 2023
Réponse de Nouveau Beauty
Hi Anja.
Thanks for choosing us and leaving such lovely feedback,
Best Wishes,
Team Nouveau Beauty
The training itself was great
The training itself was great, trainer was amazing, the only moan I would do is they didn’t inform me when the Bath College training sites was cancelled on the day of the training where I already booked a train return. Phoned up the customer service and sent me to Bristol training site instead, I have to take a cab from Bath to Keynsham, Bristol with my model with me as well. Very stressful day!
28 août 2023
Réponse de Nouveau Beauty
Hi Celydonia
Thank you for your review. We are sorry to hear of your experience, we can assure you this is an isolated incident and oversight and out of character for ourselves. Should there be any updates on training we do our best to contact our customers in advance and via multiple communication platforms. We are sorry you were not informed.
Should you wish to discuss further, please do contact our Customer Experience team on 01132 247999.
Best wishes
Nouveau Beauty Team
Excellent training and value for money. The online classes were easy to…
The online classes were easy to navigate and week structured so I felt I learnt a lot whilst being interactive. The products are excellent and the discount/ offers in kits with training are a great value for money. I’m so glad I converted to HD as now I can get my training, support, products and retail from one place.
22 août 2023
Réponse de Nouveau Beauty
Hi Tanya, Great to hear about your training experience thanks for sharing, this will be passed onto our team and welcome to the family.
Best Wishes
Nouveau Lashes team
Promote and excellent quality as usual
28 août 2023
Réponse de Nouveau Beauty
Hi Jayne, thanks for sharing your feedback, this will be passed onto the team.
Best Wishes
Nouveau Lashes team
Réponse de Nouveau Beauty
Hi Rachel. Thanks for your kind words. We will pass this on to the team.
Best Wishes
Team Nouveau Beauty
No loyalty
I specifically asked if there were any deals coming up and was told no, however within a few days there was one .... considering what I spent I am NOT happy my loyalty to your company I expected better.
Learn to value your loyal people more or we will go elsewhere
17 août 2023
Réponse de Nouveau Beauty
Hi Angela,
We welcome all feedback and are sorry to hear about your experience. Please contact our Customer Experience team on 01977655620 who will be happy to discuss this further.
Best Wishes
Team Nouveau Beauty
Really enjoyed the training
Really enjoyed the training, Hannah is Very knowledgeable, professional & down to earth lady.
She put my mind at ease quite a few times through out the training which I am very great full for.
I think the training would have been better if it was over a few more hours. To have lunch and come back and continue with applying lashes.
21 août 2023
Réponse de Nouveau Beauty
Hi Zoe, what great feedback thank you. We are really pleased to hear about your experience and glad you enjoyed your training. I will pass your feedback onto the team.
Best Wishes
Team Nouveau Beauty
Loved every minute
20 août 2023
Réponse de Nouveau Beauty
Hi Danielle, Thank you for your kind words, We will pass this on to the team.
Best Wishes
Team Nouveau Beauty
Réponse de Nouveau Beauty
Hi Lesley ,What great feedback!
Thanks
Team HD Brows
Very helpful and very friendly staff
13 juillet 2023
Réponse de Nouveau Beauty
Thanks for choosing us and leaving such lovely feedback!
Best Wishes
Team Nouveau Beauty
All round great experience 👍🏻
The new next day delivery option is amazing...so convenient! Customer service was brilliant as always and the products are always the best quality
11 juillet 2023
Réponse de Nouveau Beauty
Hi Georgina, what amazing feedback thank you. We are really pleased to hear about your shopping experience and glad you are enjoying the next day delivery service, I will pass your lovely feedback onto the team.
Best Wishes
Nouveau Beauty
Reasonable price good delivery time
29 juin 2023
Réponse de Nouveau Beauty
Hi Em,
Thank you for your excellent review!
Best wishes
Team Nouveau Beauty
Réponse de Nouveau Beauty
We are happy to hear our super efficient team were able to dispatch your order quickly! Thank you for your feedback!
Thanks
Teams Nouveau Beauty
Réponse de Nouveau Beauty
Hi, thank you for the lovely review, wonderful to hear you are enjoying the new website and shopping experience, I will pass this onto our team.
Best Wishes.
Nouveau Beauty
Fantastic place to purchase different…
Fantastic place to purchase different High quality brands in one delivery!
20 juin 2023
Réponse de Nouveau Beauty
Hi Leanne, thanks for reviewing and thrilled you are happy.
Best wishes Team Nouveau Beauty
Réponse de Nouveau Beauty
We are thrilled to hear your ordered arrived quickly! Thank you for your review!
Thanks
Team Nouveau Beauty
Always a pleasure to deal with the…
Always a pleasure to deal with the Nouveau Beauty Group
5 juin 2023
Réponse de Nouveau Beauty
Thank you for your lovely feedback!
Thanks
Team Nouveau Beauty
I have had direct contact with Tracey…
I have had direct contact with Tracey Attwood along the way who has in detail, helped guide me and promote your services and products. It gives that special touch when you have a direct contact along the way to help you with the ordering and training to grow my business and in turn yours. Thank you Tracey!
6 juin 2023
Réponse de Nouveau Beauty
Hi Tonie,
Thank you for your excellent feedback, Tracey is an asset to the team!
Thanks
Team Nouveau Beauty
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