Novibet Avis 351

I have played at this casino for a few years, and their system has literally fallen apart completely. First, there were customer service agents, VIP support, and so on. Now I have been receiving the exact same AI-generated replies from VIP support for six months. All bonuses have been removed. Even before that, the bonuses were basically just pity bonuses for sports betting players.

Unfortunately, a great site has turned into a complete dumpster fire. I cannot recommend Novibet’s current level of service to anyone at all.

3 years of betting on novibet and Spins don't pay out enough and when you finally do get three scatters after spending loads to get it you get a euro or a couple of euro at the most if even this happens a lot and is getting boring gonna change to a different betting site I'm so saddened by this

Customer support ! Ha. They just tell you that you will get an email and then you hear nothing !
Should have got a free bet from Arsenal match midweek and all agents say I qualified ! I have spoke to 5 different ones at this stage now. All have said its been escalated and I will hear back soon. We are 5 days since the game and still no €10 free bet !

You would swear I was waiting on a million euro, Absolute joke

Really Novibet is the best Casino Site I have played on by a mile and I have tried many definitely will be staying with these there very fare in there winning and you also get great cash bonuses I never got this on any other site I played definitely 10/10 for me

Terrible verification system.
After submitting all requested documents and receiving the acknowledgment, took them 15days to just unfreeze the money (i had to call them and wait for ages otherwise they wouldn’t care). Try other app. Much better.

If I could give negative stars I would, promotions seem great , but madness to try of avail of any, I've been onto the chat help multiple times to try claim my owed free bets or spins based on their promotions and get no where, told you will be emailed shortly , and that's end of contact. No resolution, seems like a scam site, curious if anyone has had a successful withdrawal.
Steer clear

Scam of a company, forced me to place my deposit three times before allowing a withdrawal. They use AML regulations as a guise to force customers to give them more money. AVOID

Joined in April with a €50.00 deposit in time for Cheltenham and Aintree. No problem enrolling on the site but when it came to withdraw €85.00 a couple of days ago... a different situation altogether. Had to submit documents for KYC . Sent an electricity bill but would not accept as the address was slightly different from my auto log in address when signing up with them. Requested photo ID...driving licence...not good enough, so requested a photograph of my head with the licence next to it. Once again not good enough. Sent them a Revenue letterhead with my address on it...
not good enough.
Now they are asking for a full page of a bank statement (who in their right mind would do this)? Also a full page of a tax payment. For God's sake. It seems that anything I send them is not good enough and they are going out of their way not to oblige. I now notice my account has been suspended by themselves. I'm locked out. They are total scammers.
Don't go near this site. Be warned.

Editing this to let people know that I've sent more documents to them with proof of address. Won't accept anything except tax settlement or full page bank statement. Are they nuts? Or just trying to collect information for identity theft?
Avoid at all times.

Run by a gang of crooks. Stay well clear.
Tried to set up an account and they tell me I already have an account with a dodgy email address but locked my account kept my initial lodgement and only way to get it back was to log into the account with the dodgy email address that someone else used with my name. AVOID.

Lodge €40 but only bet €5. Can't withdraw my balance as they say I have to bet all my deposit before I can withdraw. This seems like a con job.

Got the join up free bets quickly...absolutely no loyalty bonus..offer a free spin everyday that you have to deposit to get 10 spins worth nothing...usual playtech thieving games..sportsbook average at best....avoid..spent a few 100 in a couple of weeks won't be rushing back

Total scam. Advertising a 'no deposit needed' €70 free bets offer (which they obviously don't give you) and loads of buzzwords to try to lure you in. False advertising 101 and should be investigated

Customer service is clueless and trash

If I could give no star I would, keep cancelling my withdrawal requesting more info even thou all my documents are submitted and verified. Will be cancelling my account as soon as I’ve withdrawn my money

So basically, I was depositing using bank transfers on revolut using the Novibet app, then instead of actually depositing using the deposit option on the app I sent the money directly from my revolut to the same Iban I had been depositing to. I ended up never receiving the money so I was in a dispute with the help team who at first claimed the money was being returned to my bank, now are claiming I’ve received the money and used it on the app even though I’ve provided loads of proof that this was not the case, to now being flat out ignored by the live help chat and by email as they keep saying “issue has been resolved”. They won’t confirm how much I’ve deposited to the account as I’ve provided proof that I’ve sent 100 more than I’ve received in my account and also when I ask for chat history for more proof they keep closing the live chat. Just a heads up to be very careful using this site as there extremely quick to take your money but very slow to send it back, also the deposit that is missing is the only one on my revolut without a reference but revolut has confirmed that it was sent so I’d imagine it’s just lost in novibets banking system.

Please Steer clear, dirty scammers. The amount of reels rigged, every combination, and Ante rigged. Honestly don't know how the fook these are certified or regulated by any gaming Authorities/ commisioners. Absolutely disgraceful app

Ok so after reading a majority of these reviews Im calling cap on most of them I play the giftwheel nearly every night and have won mutiple coupons for crazy time and mutiple instant $5 credit So who ever said that they get the same thing every day is capping yes the withdrawal have some issues with cards but with e wallets theyre pretty straight forward and alot faster than most online casino ive played at And yes agree with the Ai chat bot they use but if you want to bypass it and talk to a real person tell them Theyre running you around in circles and they instantly forward you to live agent Its not my favorite casino the RTP is horrible but you do have good days

I use novibet 2 year and I am pleased but they change the rules for the bonus and when u get a bonus until u take it they block some money from the profits also.

Avoid at all costs, no problem to deposit funds but once you want to withdraw, suddenly there are issues. Let me deposit via Paypal but then when I wanted to withdraw I was advised Paypal was not an option for withdrawals and I just had to provide my bank details (to verify myself and allow the withdrawal of funds). When I did provide the details I was then informed that I had to deposit more money before I could withdraw any funds. I declined to give them any more money and leave the funds that I did have sitting in the account. I then received a call from them reminding me that I had the funds in my account still and when I explained that it was only still there because I was not allowed to withdraw it, the agent advised me that she could not assist me with this and that I should contact their customer care centre again. I again told her that I was not allowed to withdraw the money but that they had no problem with me depositing more money and that it felt like a scam. She tried to assure me that it was not a scam and I asked her what did it look like, when I can deposit funds, but can't then withdraw funds? Sure looks like what a scam would look like to me.

The greediest company out there. No matter the deposit, 10 free spins at c10 a spin deposit bonus. Not sure if they are using AI for inplay trading, generally its a hot mess.