novibet Avis 539

La atención al cliente es la más deficiente de entre todas las plataformas que ya probé, tardan en contestar o responden cosas que no tienen que ver con el tema consultado, además de no dar soluciones reales

So where should I start…

First of all, your customer service is absolutely useless. The agents clearly do not understand basic English, and communication has been a complete nightmare. If your staff cannot properly understand English, then at least use AI translation tools so customers can actually get support.

I sent every document that was requested from me and was told that my account was fully verified. Then, after making a couple of withdrawals, I was suddenly asked to verify my card AGAIN — despite the fact that I had already completed this process and provided proof previously.

On top of that, your app and systems are buggy, and I actually lost money because of it.

Here’s exactly what happened:

I placed a 4-fold bet with a total payout of €108 and set an auto cash-out at €90 profit. By the time the last match was left, all the other selections had already won. The final game was 1-1, and the cash-out value at that point was around €45. The bet was on Over 2.5 Goals.

The moment another goal was scored, the bet should have instantly settled at the full €108 payout because the market condition had been fully met. Instead, your system triggered the €90 auto cash-out and paid out less than the actual winning amount.

Customer service was completely useless and showed no interest in understanding or resolving the issue.

I will be deleting my account and moving to literally any other bookmaker, because at this point almost anything would be better than dealing with this level of incompetence and what honestly feels like scamming customers.

If tennis match delayed because rain, you can't cash out or continue betting after the match continues in 1-2 days. Novibet full of bugs and system failures, bad assistant agents, usually they dont even know their own stuff....and ask stupid questions like "What you mean?" :D:D:D: :(:(:(:

Good casino, I wish they would give away some free spins.
I have deposit a lot of money lately, with no winning chances..

Η Novibet παίρνει χρήματα κάθε μέρα, αλλά δεν δίνει τίποτα πίσω. Μπόνους αφοσίωσης μηδέν, επιστροφές μηδέν.
Ζητάς επιβράβευση σαν ενεργός παίκτης και απλά δεν υπάρχει ανταπόκριση.
Και όταν κερδίσεις, περιμένεις 10 μέρες για ανάληψη. Για δικά σου χρήματα.

Πολύ κακή εμπειρία.

Steer away from this company because if you win any game, you will never see your withdrawal, and their support will ignore your message. This is what I have experienced with them. But #Crop Mines.....has been outstanding in their service, and they assure good returns.

Back again suspended bet four days before match is even off affecting cash out which effects time and time effects money cause time is money I’ll be sharing this here on business page on fm radio and paper and also spins pay out nothing and scatter is harder to get then wining on a spin, guess what you get the same if not less? I’m not the only one saying it and review status shows that perfectly poor ratings poor wins poor customer service I’ve asked them to try and fix it or pass me through to a higher position nope not even that bad experience again

Si por mí fuese ni una estrella le daría. Este casino es una estafa total. Tengo semanas tras semanas, sin importar el proveedor o el monto de apuesta, ni hora siendo robada por este iQue casino. Se nota que este casino tiene todas las máquinas manipuladas en comparación a otros casinos en línea, la peor experiencia de juego, más allá de pasar un rato agradable y ganar solo me han robado. Ni siquiera dan bonificaciones reales que valgan la pena para jugar y recuperar algo de lo que me han quitado, dan una miseria de bonos o peor aún lo que medio dan colocan límites altísimos prácticamente imposible para poder liberar el saldo. No caigan, este casino solo te quita. NOVIBET CHILE LADRON

Has anyone had to place bets of your deposit anytime withdrawal your winnings first I have ever seen in my days of online gambling

My account was deactivated a few months ago, and I haven’t been able to get it reopened even though I’ve sent the requested documents several times. I can’t access my funds, and customer service has been completely unhelpful. I wouldn’t recommend this casino to anyone.

What went wrong this time is what is consistently 'wrong'. There is no problem depositing funds but try to withdraw and it is a different story. I have submitted the requested documents countless times over the past 3 months to no avail as I keep getting asked for them. 'Live chat' and 'customer service' are essentially bots. This is the worst customer service I have ever received from any company or service. Disgraceful that this company is allowed to trade. I have an outstanding amount in my account which, to all intents and purposes I can not access. Tandamount to robbery in my opinion.

Pongo una estrella porque no puedo poner cero. Soy el usuario STEVENMELBA y escribo desde Mérida, Yucatán, para denunciar una práctica inaceptable por parte de Novibet México.

El problema:
Realicé un depósito y cumplí con el Rollover de su bono de recarga. La propia aplicación me mostró una confirmación visual de que el Rollover estaba completado al 100%, liberando mi saldo. Sin embargo, después de esto, mi dinero real (por un monto de $2000MXN) desapareció de mi balance retirable.
La respuesta de soporte:
Al contactarlos, alegan que el uso de "Cash Out" invalidó el progreso. Esto es un engaño al consumidor: si su software indica que el requisito está cumplido y libera el dinero, la empresa no puede retractarse unilateralmente alegando "errores de su propia app". Es una falla técnica que están usando para retener mi capital.
Advertencia:
Tengan mucho cuidado. Su sistema de indicadores falla y luego el soporte no se hace responsable de lo que su propia interfaz le confirma al usuario. Ya he iniciado los reportes ante la SEGOB (Dirección General de Juegos y Sorteos) y PROFECO por esta retención indebida.
No retiraré esta queja hasta que se me devuelva mi saldo real de $6500 MXN.

Very good Casino and Sportbook
Generous on the free spins and has good Odds
Near instant withdrawl so its one of the better sites

Scamming make it impossible to get your money out this is the worst app ive ever used for gambling

Novibet are insanely slow. It has taken 2 weeks just to verify my account, and every time they ask for new documentation from me. Recently they even asked for mobile verification where my phone number must appear on the phone bill. It never ends.

They are clearly stalling the withdrawal until you get tired and give up. What they are doing cannot be legal. Everything is extremely slow, and they are illegally holding my deposit. As I said, I’ve been waiting for 2 weeks now.

Someone should really look into how they treat people — it’s unfair and disgraceful.

There is a bug in one slot and I contacted them about it, but they wont answer to my emails, also the chat stopped working and every time I open it there is ”you are next one on the line”. Still even waiting an hour, no one ever answers me. I have sent several emails and tried to contact trough chat many times in many days, but the customerservice wont answer me at all.
The casino is a scam, dont play.

Piece of crap. Every single game is rigged. Do not play. If you do only just use their for bonuses and good luck if you win. Otherwise do not deposit a single cent to these scammers. Shame on you Novibet.

This is for novibet in Mexico, but I must say I have never had any issues with novibet or their customer service. Lots of payouts and never had an issue, mind you im a 100 usd winner here and there so im not raking in the big winnings or whatever.Overall im happy

Withdrawal has been lost for four days in a row, customer service either lies that The withdrawal will bounce back to account "within24hours" or that "the amount of the transaction you have not received, will be soon available to your Novibet account." (The last quote was from three days ago)

I can’t withdraw to the same card, I got verified, received an email to say congratulations you are verified, won a few bets after that m, couldn’t withdraw to the same card, definitely ai but a poor ai that doesn’t learn, had about 30 emails with them yesterday and they repeatedly asked for same information and not even on a secure link, they requesting pii over email, I was worse to send it, but got asked over and over for it, ai but a terrible ai that doesn’t read everything, stay away from them, they don’t let you withdraw, a SCAM