I had a tenant who was subletting my property to tourists and was a super host on Airbnb, breaking the leasehold. I could also have been fined by the council. NRLA Advice Line walked me through each... Voir plus
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As a new member of the NRLA and having very little idea of what I needed to do as a private landlord managing property, the advice, especially legal, has been invaluable and highly appreciated. Partic... Voir plus
L'entreprise a répondu
invaluable subscription for any landlord. I recently made enquiries regarding section 8 notice. I was given first class advice from everyone at the helpdesk. In particular SALLY who went out of he... Voir plus
L'entreprise a répondu
NRLA ok fees keep going up but so does inflation I guess. However their partner GoodLord should be called OH LORD terrible service not a patch on the previous referencing company used. I have emai... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are the UK's largest membership organisation for private residential landlords, supporting and representing over 85,000 members. Our members own and manage around 10% of the PRS, equating to half a million properties. We provide the expertise, support and resources needed for a rental sector that works for all. We represent our members and actively recognise the contribution landlords make to the rental sector and the wider society, in the provision of safe, legal and secure homes.
Coordonnées de contact
Suite 323, Tootal Buildings, Broadhurst House, 56 Oxford Street, M1 6EU, Manchester, Royaume-Uni
- 0161 962 0010
- membership@nrla.org.uk
- nrla.org.uk
4,2
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3 k avis
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A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Careful listening and then given good…
Careful listening and then given good advice
24 novembre 2025
Avis spontané
Réponse de National Residential Landlords Association
Dear Mr Puleston Jones
Thanks so much for taking the time to leave us a review. It's great to know you value the Landlord Support line!
Best wishes
Catherine
Amazing support for landlords.
Amazing support for landlords.
As ever, rang with technical questions and as always the support and help provided is amazing. A very short wait to get through then the person I spoke to knew their stuff inside out. And this has been exactly the same every time I call for help.
24 novembre 2025
Avis spontané
Réponse de National Residential Landlords Association
Dear Xavier
Thank you for your comprehensive review. We are pleased you are getting the advice you need and that you feel supported.
Best wishes
Catherine
Fantastic service
Fantastic service, knowledge and advice, thank you
Mrs Clark
19 novembre 2025
Avis spontané
Réponse de National Residential Landlords Association
Dear Mrs Clark,
Thank you so much for taking the time to leave us a review. I've passed your comments on to our Landlord Support team who really appreciate hearing how valued they are to our members
Best wishes
Catherine
Very helpful
Very helpful. Answered all my questions clearly. Knew what they wre talking about. Invaluable advice in these uncertain times. Recommended!
17 novembre 2025
Avis spontané
Réponse de National Residential Landlords Association
Hi Steve. Thanks so much for taking the time to leave us feedback. We are thrilled you had great service from our team and agreed all the more important with the huge changes coming up!
What support line?
I have used the support line over many years and been blown away by the response and knowledge of the advisor. Today I spoke to a gentleman that seemed not to want to engage. I was asking him if had heard about the landlord incentive scheme which some councils are running and if I accept the tenant whether if and how I could change the tenancy agreement to illustrate some differences. Without going into alot of detail. I may aswell been asking my cat for advice. Truly disappointed 😞
6 novembre 2025
Avis spontané
Réponse de National Residential Landlords Association
Hi Jay,
Dan Allen here, Deputy Director of Member Services at the NRLA. I’m really sorry to hear about your recent experience with our support line. We aim to provide consistently high standards of service to all our members, and it’s clear we’ve fallen short on this occasion.
If you could please email me your membership number at Dan.Allen@nrla.org.uk, I’ll make sure one of our team gets in touch to understand what went wrong and put things right.
Thank you for taking the time to share your feedback — it genuinely helps us improve.
Best regards,
Dan
Good advice receive but struggled to…
Good advice receive but struggled to get a transcription.
3 novembre 2025
Avis spontané
Réponse de National Residential Landlords Association
Hi Heather,
Thank you for taking the time to share your feedback. I’m sorry to hear you weren’t able to receive your chat transcript after the conversation. Normally, this can be done by selecting the transcript option when closing the chat window, but I’ll review the process to make sure it works smoothly in future.
Your comments are really helpful in improving our service, and I appreciate you bringing this to our attention.
Best regards,
Dan Allen
Deputy Director of Member Services, NRLA
Helpful friendly and efficient support
All staff I spoke to today were helpful, friendly and efficient. I had some issues with membership login which were managed effectively. Sometimes technical issues can be stressful but this was a totally stress free experience :). Thank you.
31 octobre 2025
Avis spontané
Réponse de National Residential Landlords Association
Thank you for taking the time to leave us a review. Technical issues can often cause stress but we are pleased that your experience was stress free!
Best wishes
The NRLA Team
knowledgable advisor
28 octobre 2025
Avis spontané
Réponse de National Residential Landlords Association
Thanks for taking the time to leave us a review. We are pleased our Landlord Support team assisted you with your enquiry
You need them, or very similar
In the Private Rental Sector is demanding and increasingly risky. You need support on a huge variety of issues. And NRLA seeking to give it without costing a fortune. Yes, I am an NRLA member and predecessor bodies. But I have been members of other professional bodies (CIMA, CIPD, AUA, IBG). NRLA the best of this bunch. Jaunty in style (try the podcasts). Good advocates but understanding Realpolitik. A source of essential information and templates. And a helpline to stop pulling out the last of your hair. If you want to help your tenants as well as help your mental health and financial risks - you need them. Or something very similar.
22 octobre 2025
Avis spontané
Réponse de National Residential Landlords Association
Thank you so much for taking the time to share such a thoughtful and comprehensive review.
We’re pleased to hear that you find NRLA membership valuable and that our resources, podcasts, and helpline have been helpful in supporting you through the challenges of the private rented sector.
I
A helpful, quick response
A quick helpful response from a knowledgeable person rather than an AI Bot.
14 octobre 2025
Avis spontané
Réponse de National Residential Landlords Association
Thank you for your kind words! We're so pleased to hear you received a quick and helpful response from one of our knowledgeable team members. It’s great to know that made a difference for you.
It’s my 2nd year being member of NRLA.
It’s my 2nd year being member of NRLA.
I feel it worth every penny. On my first year join NRLA, I also paid the landlord course that NRLA offer, I learnt rules to be law compliant as a landlord, then something happened.
My tenant flooded the whole house of my rental property. I call NRLA few times asking how to evict the tenant. I was angry and frustrated about my tenant. NRLA staff was there on the other line listening to all my feelings and then giving me solutions. Also with the booklet that I received from the course it become my guidance every check out and check in tenant. Just to be sure I follow all the rules to be law compliant.
Then I call NRLA again asking them to explain to me the new government legislation about rental rules.
This year which my 2nd year. My tenant left his keys at his parents house that 3 hrs away from the rental house and ask me to come to the house so he can borrow my spare set keys at 8pm on weekends. Which I advice him to come to my house and copy my spare set and pay by himself since the key cut place is only 5 minutes away from my home. But tenant refused my advice and insisted his pov. I called NRLA asking for advice.
NRLA ever so helpful so far solving issues.
Thank you so much for all the help.
13 octobre 2025
Avis spontané
Réponse de National Residential Landlords Association
Thank you so much for sharing your journey and for being a valued member of the NRLA for the past two years. We're truly grateful for your continued trust and kind words.
We’re so pleased to know our team and resources have supported you and it's exactly why we’re here, to offer guidance, clarity, and a listening ear.
Thank you again for your thoughtful review, and please don’t hesitate to reach out anytime. We’re always here to help.
Dolores you were amazing.
It is always the people that makes an experience amazing.
I had an issue and had a live chat with Dolores who put my mimd at rest with her knowledge and advice.
8 octobre 2025
Avis spontané
Réponse de National Residential Landlords Association
Thank you so much for your kind words! We're thrilled to hear that Dolores was able to put your mind at ease and provide the support you needed. You're absolutely right, it's the people who make all the difference. We'll be sure to pass along your lovely feedback to her.
My experience was good
6 octobre 2025
Avis spontané
Réponse de National Residential Landlords Association
Thanks for your feedback Hajra, that's great to hear!
Clear advice and reassurance when you need it
Always get clear advice from them and it's very reassuring to have this when terminology is sometimes difficult to understand. They are always extremely helpful.
29 septembre 2025
Avis spontané
Réponse de National Residential Landlords Association
Thank you so much for your review Sue! We're really pleased to hear that you find our advice clear and reassuring — that’s exactly what we aim for. It’s great to know we’ve been able to support you, especially when things can feel a bit complex. If you ever need anything else, we’re always here to help.
Just did the property refururbishment…
Just did the property refururbishment course with Henry Davis and it was a very informative course. Lots of great content and insider tips to avoid costly mistakes. Would highly recommend it.
24 septembre 2025
Avis spontané
Réponse de National Residential Landlords Association
Thank you for your great review Justin! We're really glad to hear you enjoyed the Property Refurbishment course with Henry. It's fantastic to know you found the content informative and the tips valuable. Wishing you all the best with your future projects, and we hope to see you on another course soon!
NRLA course
Very interesting, lots of tips and hints for property development. Very worthwhile
24 septembre 2025
Avis spontané
Réponse de National Residential Landlords Association
Thank you for your feedback! We're so pleased you found the session interesting and full of useful tips. Great to hear you found it worthwhile, we really appreciate your recommendation!
Henry Davis Property Refurbishment Course
Just spent the day on the Henry Davis Property Refurbishment Course. An excellent and informative experience. Recommended well worth it. Thanks Henry.
Robert C-E
24 septembre 2025
Avis spontané
Réponse de National Residential Landlords Association
Thank you for the review! We're delighted to hear you found the Property Refurbishment Course with Henry Davis both informative and worthwhile. We really appreciate your feedback and hope to see you again soon.
Great customer service
Landlord advice line is very good. Most advisors are calm and give reassuring guidance.
23 septembre 2025
Avis spontané
Réponse de National Residential Landlords Association
Thank you for your kind review David. We’re really pleased to hear you’ve had a positive experience with our Landlord Support Team. It's great to know our advisors have been able to offer calm and reassuring guidance. We're always here to support you whenever you need us.
Outstanding Service!
Just a very quick Thank You to the Wonderful lady who took my call at 1658 today and provided me with excellent, detailed information on how to proceed with a difficult tenancy case.
I couldn't do without the NRLA's expertise and I commend their services to All Landlords.
19 septembre 2025
Avis spontané
Réponse de National Residential Landlords Association
Thank you so much for your review Carrie. We're thrilled to hear our advisor was able to support you with your tenancy issue and provide the guidance you needed. It means a lot to know our service makes a difference — and we truly appreciate your recommendation to fellow landlords.
Always an excellent service from NRLA
Always an excellent service from NRLA. Always on hand to help. I would not consider renting properties without knowing that I have this organisation behind me to help with legislation and any questions I may have.
18 septembre 2025
Avis spontané
Réponse de National Residential Landlords Association
Thank you for your fantastic review Robert. We're so pleased to hear that you value the support and guidance we provide. Knowing that our service gives you the confidence to manage your properties means a great deal to us. We're always here to help whenever you need us.
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