First time order and unfortunately there was some transit damage to the storage box lid. Customer service are sending a replacement so problem solved. Claire was very good with clear communication.... Voir plus
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Lisez les avis des autres
Ordered outdoor furniture, Nord style. I wasn’t sure about a few things before ordering as I liked a couple of the sets they had but emailing customer service was easy with quick replies and clear adv... Voir plus
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Excellent customer service. We ordered our furniture with a 10 week delivery estimate but it arrived after 8 weeks. When building the furniture we noticed a crack on one of the arms, sent a photo and... Voir plus
L'entreprise a répondu
I cannot fault any process.. the communication to delivery faultless (great it arrives assembled) it was certainly packaged very well! The product WOW bloody love it ! My brother has been sendin... Voir plus
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À propos de l'entreprise
- Magasin de mobilier de jardin
- aussi dans
- Magasin d'ameublement d'extérieur
- Magasin de design et de décor intérieur
- Magasin de rénovation
À propos de Numa
Écrit par l'entreprise
We are a boutique outdoor furniture company that believes beautiful, well-designed spaces should be accessible to everyone. At NUMA, we focus on our own exclusive collections, offering you a unique blend of great quality and exceptional value, all backed by a truly personalized service.
Discover outdoor furniture that not only reflects your style but also enhances your lifestyle. From your first contact with our team to ensuring a smooth delivery and offering ongoing assistance, NUMA is here to help you create an outdoor space you'll love for years to come.
We are so confident in the materials and craftsmanship we use, we offer free sample packs to provide you with complete peace of mind and to show you our quality firsthand.
Coordonnées de contact
Unit B10, Heywood Industrial Estate, OL10 2TS, GREATER MANCHESTER, Royaume-Uni
- 0161 768 7466
- uk@numa-style.com
- numa-style.com
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4,5
Excellent
163 avis
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A répondu à 62 % de ses avis négatifs
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Beautiful Products, Exceptional Service, and a Team That Truly Cares
As a lead consultant, I work with some of the largest brands, helping them build their customer experience strategy and target operating models, and it is rare to see a business get the full experience so right. Often, the pre-sales experience is strong, but once the purchase is made, there can be a noticeable disconnect between the promise of the brand and the reality of the after-sales support.
With Numa, that simply has not been the case.
There is a clear connection between the quality of the product, the customer journey and the people behind the scenes. From the first enquiry through to support during the purchase process, every interaction has been thoughtful, helpful and genuinely customer-focused. The products themselves are beautifully made, luxurious and clearly designed with care.
What has impressed me even more is the aftersales experience. Whether I was asking for advice on how to care for the wood products, looking for recommendations on aftercare brands, or raising a very small issue with one of the parts, the response was immediate, professional and generous. No fuss, no challenge, just an apology and a replacement part sent out straight away.
Even when I accidentally provided the wrong part number, the team handled it brilliantly. I called again, explained it was completely my mistake, and another replacement was arranged without hesitation. I even offered to cover the delivery and return costs for the incorrect parts I had requested, but Val would not hear of it.
It is very rare to come away from a customer experience feeling genuinely impressed at every stage, but Numa has managed exactly that. Beautiful products, thoughtful service and a team that clearly cares about doing things properly. I am genuinely blown away.
25 juin 2026
Avis spontané
Réponse de Numa
Thank you so much for taking the time to share such an incredibly detailed and thoughtful review.
Receiving praise like this is always wonderful, but hearing it from someone with your professional background in building customer experience strategies makes it particularly meaningful. You hit the nail on the head - so many businesses focus all their energy on the pre-sales promise, only for the after-sales reality to fall short. At Numa, we have intentionally built our operating model to ensure that the luxury of our products is matched by the integrity of our support, long after the delivery truck leaves.
We are absolutely thrilled that you are loving the craftsmanship, design, and luxurious quality of your new setup. We pour a tremendous amount of care into engineering these pieces to look beautiful on your terrace for years to come.
I will be sure to pass your kind words along to Val and the rest of the team. Val's refusal to let you cover the costs of the accidental part mix-up is exactly the "customer-first" ethos we pride ourselves on. We believe that genuine hospitality means taking care of our clients without fuss, challenges, or hesitation.
Knowing that we managed to genuinely impress you at every single stage of your journey is the highest compliment we could hope to receive. Thank you for your trust, your business, and this phenomenal endorsement. Enjoy your beautiful outdoor sanctuary!
Beautiful quality and comfy furniture
Beautiful quality and comfy furniture, fab new colour - very stylish. Great communication and fast delivery
1 juillet 2026
Avis spontané
Réponse de Numa
Thank you so much for the wonderful review Simone. We are absolutely thrilled to hear how much you love your new furniture.
We are particularly excited that you are loving the fab new color! We put a lot of thought into choosing stylish, contemporary tones that elevate outdoor spaces, so it is fantastic to hear it has hit the mark for you. Knowing that you find it both beautiful quality and incredibly comfy is the best feedback we could ask for.
Thank you also for highlighting our great communication and fast delivery - we always aim to get your new sanctuary to your terrace as quickly and smoothly as possible. Enjoy the sunshine in your stylish new setup!
Excellent communication and fast…
Excellent communication and fast shipping
1 juillet 2026
Avis spontané
Réponse de Numa
Thank you so much for the review Sherine. We are thrilled to hear that you experienced fast shipping and excellent communication from our team.
Keeping you updated and getting your new furniture to your space quickly is always our top priority. We hope you are loving your new setup and get plenty of beautiful weather to enjoy it!
All I can say is such fantastic service…
All I can say is such fantastic service from picking our outdoor furniture to such prompt delivery and service. Can 100% recommend this company and so very helpful with any queries. Quality and product is fabulous too purchased the Porto Range.
29 juin 2026
Avis spontané
Réponse de Numa
Thank you so much for this wonderful review Anne, we are absolutely thrilled to hear about your experience with us.
From helping you select your perfect setup to ensuring it arrived promptly on your terrace, our team always aims to provide a seamless, stress-free experience. Knowing that you found us so helpful with your queries truly means the world to us.
You made a fantastic choice with the Porto Range. It is an absolute stunner, and hearing that you find the quality and product fabulous is exactly what we love to hear. We know it’s going to be the perfect backdrop for many years of incredible outdoor relaxation and hosting.
Thank you for your 100% recommendation and for choosing Numa.
My garden furniture is stunning
My garden furniture is stunning. The care of packing is beyond perfect. There could virtually be no damage during transit because of the preparation. The furniture is sturdy and quite beautiful and I will enjoy it for many years to come as its great quality. If only all companies were like Numa Style
28 juin 2026
Avis spontané
Réponse de Numa
Kath, thank you so much for this beautiful review! We are absolutely thrilled to hear how much you love your new garden furniture.
Our logistics and warehouse teams put an immense amount of pride into our transit preparation, so it is fantastic to hear that their "beyond perfect" packing and care didn't go unnoticed. We know how much our customers look forward to receiving their luxury setups, and we want to ensure everything arrives in flawless showroom condition from the moment it leaves us.
Hearing that your furniture feels sturdy, beautiful, and of great quality means the world to us. We engineer our pieces to serve as a permanent, timeless anchor for your terrace, and we are delighted to know that you will be enjoying your stunning new outdoor sanctuary for many years to come.
Your incredibly kind comment - "If only all companies were like Numa Style" - is the highest praise we could possibly ask for. Thank you for choosing us.
WOW #loveit
I cannot fault any process.. the communication to delivery faultless (great it arrives assembled) it was certainly packaged very well!
The product WOW bloody love it ! My brother has been sending me instagram videos of your company for months. We’re so pleased we finally purchased . he can now get our old garden furniture 🥳
22 juin 2026
Avis spontané
Réponse de Numa
Danielle, thank you so much for this wonderful review! We are absolutely thrilled to hear about your experience with us.
We know that questions or inspiration can strike at any hour, so our team genuinely prides themselves on being there for our customers whenever they need us - even out of hours.
Hearing that you are fantastic with the quality of your new furniture means the world to us. While we always aim for perfection, we believe the true test of customer service is how a company responds when an issue does arise. We are so glad we could step in and resolve everything for you immediately and without any hassle.
Thank you for your trust, your kind words, and your loyalty. We can't wait to help you choose your next pieces when you're ready to expand your outdoor oasis!
From start to finish this Company's…
From start to finish this Company's Customer Service is fabulous. They answer you out of hours as well.
The quality of the furniture is fantastic and when I did have an issue, they dealt with it immediately.
We will definitely be buying from them again
15 juin 2026
Avis spontané
Réponse de Numa
Thank you so much for this wonderful review! We are absolutely thrilled to hear about your experience with us.
We know that questions or inspiration can strike at any time, so our team genuinely prides themselves on being there for our customers whenever they need us—even out of hours.
Hearing that you are so happy with the fantastic quality of your new furniture means the world to us. While we always aim for perfection, we believe the true test of customer care is how a company responds if an issue does arise. We are so glad we could step in and resolve everything for you immediately and without any hassle.
Thank you for your trust, your kind words, and your loyalty. We can't wait to help you choose your next pieces whenever you are ready to expand your outdoor oasis!
Great service and product
I would like to applaud the Numa team.
They deliver a product that is far superior to what others supply for similar or higher prices.
We ordered a full suite with fire pit and electronic pergola with two sides, I cannot stress just how good the quality is, very pleased indeed.
Our delivery was also ahead of schedule and installation went like clockwork. Mike the electrician/fitter was superb.
The guys at Numa (Val and Jonny) go above and beyond to ensure the customer is completely satisfied.
If you are thinking of making a purchase then I would highly recommend.
Mike Johnson (Redmarshall, Stockton on Tees)
11 juin 2026
Avis spontané
Réponse de Numa
Mike, thank you so much for taking the time to leave such a fantastic review! We are absolutely thrilled to hear how pleased you are with your new Numa outdoor setup.
Investing in a full suite, a fire pit, and an electronic pergola is a major project, so hearing that the quality has exceeded your expectations - especially when compared to higher-priced alternatives on the market - means the world to us. We design our products to deliver uncompromised luxury and performance, and it’s incredibly rewarding to know that craftsmanship shines through in your new space.
We are also glad the NUMA team were also fantastic to work with throughout your journey, and they’ll be equally thrilled to hear your feedback. Going above and beyond is just how we do things here, and knowing you felt completely supported from start to finish is the best compliment we could receive.
Thank you again for your high recommendation, Mike. Enjoy your spectacular new garden sanctuary up in Stockton-on-Tees - it sounds like it’s completely ready for some incredible open-air hosting!
Love the dining set but it's not perfect...
First of all, the customer service was excellent and the entire purchasing experience was very positive.
We purchased the Tribeca 6 Dining Set with the Medium Belgravia Table and, overall, we're very pleased with it. However, there are a couple of minor drawbacks worth mentioning.
Firstly, the internal distance between the table legs is just slightly too narrow for the chairs to fit completely underneath. This would have made storage more convenient and improved the overall appearance when not in use. It's a shame the table isn't around 10cm longer, as that would have resolved the issue.
Secondly, as the table is made from aluminium, it can become very warm—if not hot—to the touch when exposed to direct sunlight. It's something worth bearing in mind, particularly during warmer weather.
Despite these points, we're very happy with the set overall and feel it is a quality product.
2 mai 2026
Avis spontané
Réponse de Numa
Gavin, thank you so much for taking the time to share such detailed and thoughtful feedback! We are absolutely thrilled to hear that you had an excellent experience with our customer service team and a positive purchasing journey from start to finish.
We are also delighted that you are very pleased with your new Tribeca 6 Dining Set and Medium Belgravia Table, and that you can feel the premium quality of the product.
We genuinely appreciate your constructive notes, as this real-world feedback is incredibly valuable to us:
Table Leg Distance & Chair Fitting: You make a very fair point regarding the tuck-under clearance. Because we intentionally design our collections to be highly modular—giving customers the creative freedom to mix and match a wide range of different chairs and tables across our entire ecosystem—not every chair shape is universally designed to fit completely underneath every table frame. We appreciate how a bit of extra length on the Belgravia would enhance the storage convenience for your specific pairing, and we will certainly pass this observation directly to our product design team.
Aluminium in the Sun: You make an excellent point about the material properties of aluminium. Because it is highly durable, lightweight, and entirely rust-proof, it is a fantastic material for the elements, but it can indeed absorb heat under intense, direct sunlight. Many of our customers find that pairing the set with an outdoor parasol or utilizing light table runners or placemats during peak summer hours helps keep the surface perfectly comfortable to the touch.
Thank you again for choosing us to elevate your outdoor space. If you ever need anything else or have any further questions as you enjoy your dining set through the seasons, please don't hesitate to reach out!
Problem with Aura Parasol
We have the SOHO L4 Extended corner sofa set and rising coffee/ dining table with footstools. We also separately ordered the Aura grey parasol and grey base to match. This furniture is beautiful and the sofa set excellent quality, from what we have seen so far.
Delivery was a little confused as it arrived not on the day we were expecting.
The matching parasol we are however having problems with. The first unit that arrived we couldn’t fix the (safety) ‘screw bolt’ through the ‘umbrella main pole’ to the ‘base pipe’ (step 3 of the instructions) as the holes were misaligned. We had a professional company reassemble for us, as Numa suggested that first we get someone ‘competent’ to put it up for us (!). They also found that the screw holes misaligned. Numa swapped it for us, but we have found exactly the same with the second unit (which the professional company came back to assemble).
We therefore have to be careful opening and closing the canopy as the pole can lift out as it’s not secured. Has anyone else found this please and/ or a way around it as we are unable to find out from the company whether this is happening to any one else. We will look out for reviews.
25 mai 2026
Avis spontané
We ordered a Numa Style pergola and…
We ordered a Numa Style pergola and it’s fantastic. The Numa team were so helpful and polite, the installation guys were also brilliant. I would 100% recommend this company especially their electric pergola. Hello summer!
19 mai 2026
Avis spontané
Great aluminum storage container
Great aluminum storage container . Dealt with Val for shipping and any queries . Very responsive and great customer service . I’m very appreciative of the shipping to N. Ireland as well!
1 mai 2026
Avis spontané
Réponse de Numa
Thank you so much for taking the time to leave such a wonderful review!
We are absolutely thrilled to hear that you are happy with your new aluminum storage container. We take great pride in engineering durable, high-quality storage solutions built to withstand the elements, so it's fantastic to know it hit the mark for you.
Our customer service team always strives to be as responsive and helpful as possible, so they will be absolutely delighted to hear your kind words about the smooth shipping process and prompt communication. We are also incredibly glad we could coordinate the delivery over to Northern Ireland for you seamlessly.
Thank you again for choosing us to help organize your outdoor space. If you ever need anything else or have any future queries, please don't hesitate to reach out to the team!
Réponse de Numa
Hi Emily thanks for your review, we're delighted you're happy!
Lunar sofa
Bought out Lunar sofas last year and the service we had was excellent. We were told we would have to wait for the Table and were kept informed of delivery times and progress and it was delivered ahead of time. We love these they are comfortable and look great in our garden.
20 octobre 2025
Avis spontané
Réponse de Numa
Thank you so much for the wonderful review Julie
We are delighted to hear that you are enjoying your Lunar sofas and that they’ve become a standout feature in your garden. It’s great to know that the comfort and design met your expectations!
We also appreciate your patience regarding the table. We know how important it is to be kept in the loop, so it’s fantastic to hear that our team kept you well-informed and managed to get it delivered ahead of schedule.
Welcome back to the NUMA family, and thank you for choosing us to help create your outdoor sanctuary! 🌿✨
Brilliant furniture received mine last…
Brilliant furniture received mine last week .Excellent quality brilliant customer service special thanks to Val and Amy .
6 mai 2026
Avis spontané
Réponse de Numa
Thank you so much for the fantastic review Paul!
We are thrilled to hear that your new furniture has arrived and that you’re happy with the quality. Providing a professional-grade "Total Look" is what we strive for, but it’s always wonderful to hear that our team made the experience even better.
We’ll be sure to pass your special thanks along to the customer service team - they’ll be absolutely delighted to know they hit the mark for you!
Welcome to the NUMA family, and we hope you enjoy many years of lounging in your new sanctuary.
Really impressed with Numa style
Really impressed with Numa style.
We purchased the lunar extended corner set with the beige parasol. The furniture is simple to put together, you can see that it is a quality product. We had great communication through out the process from initial order to delivery. We have had many compliments on the set in the very short time we have had it. Val was very helpful, nothing was too much trouble.
22 avril 2026
Avis spontané
Réponse de Numa
Thank you so much for the fantastic review Ryan. We are thrilled to hear that you are impressed with your Lunar Extended Corner Set and the matching beige parasol.
It’s wonderful to know that you found the assembly process simple and that the quality of the set has already been a talking point with so many compliments! We take great pride in our communication, so hearing that the process felt seamless from your initial order through to delivery means a lot to us.
We hope you enjoy many beautiful evenings lounging in your new space!
Great!
Issue with stock, but emailed and sorted quickly. Great personal treatment.
14 avril 2026
Avis spontané
Réponse de Numa
Hi Mark, Thank you so much for the kind words. We are sorry to hear there was a slight hiccup with the initial stock availability, but we are thrilled our team could resolve it quickly for you.At NUMA, we pride ourselves on providing that personal touch, so it’s wonderful to know you felt well-looked after. We hope you’re loving your new pieces - please don't hesitate to reach out if you need anything else!
Really happy with my purchase
Really happy with my purchase. The delivery was super quick, which I wasn’t expecting, so that was a nice surprise.
I also had a question before buying and the customer service team were great, they got back to me quickly and were really helpful and friendly, which made a big difference.
All in all, a really smooth experience from start to finish. Would definitely order from them again and recommend to others.
10 avril 2026
Avis spontané
Réponse de Numa
Thank you so much for this wonderful review Kerry. We’re thrilled that we could turn a quick delivery into a "nice surprise" for you.
At NUMA, we take great pride in our customer service, so it’s fantastic to hear that our team was able to provide the friendly, helpful support you needed to make your decision with confidence. We believe the experience of buying luxury furniture should be as smooth as the furniture is comfortable!
Knowing that you’d recommend us to others is the highest compliment we can receive. We hope you enjoy many relaxing seasons ahead with your new purchase.
ALL GOOD :)
Good communication, fast delivery, well packaged, easy to assemble.
27 mars 2026
Avis spontané
Réponse de Numa
Thank you for the feedback Shiela We are so pleased to hear that your experience with us was seamless from start to finish.
At NUMA, we know that clear communication and fast, secure delivery are just as important as the furniture itself. It’s great to know that the assembly was nice and easy, too—getting you out into the garden and enjoying your new set as quickly as possible is always our goal!
We hope you have a brilliant season ahead enjoying your new outdoor space.
Tribeca Firepit table
I was looking for a firepit and came across Numa, needed it before bank hol and arrived earlier then I expected, we love it!
1 avril 2026
Avis spontané
Réponse de Numa
Thank you so much for the great review! We are so glad we could help get your new firepit to you in time for the Bank Holiday—there’s nothing quite like a deadline to make a delivery feel like a win! 🔥
It’s fantastic to hear that it arrived even earlier than expected and that you’re already loving the addition to your garden. We hope it provides the perfect warm glow for many more evenings outdoors.
Enjoy the fireside relaxing!
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