Customer care, ease of use of the website, help when you need it and a reliable service. We have been using them for almost 2 years now and have had no problems at all.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
So in all the places ive purchased from these guys have been so consistent Knowledge are next level List of products are endless and nothing is to much even while I was on night shift on br... Voir plus
L'entreprise a répondu
AVOID! Luckily I was in trial stage. My 0203 number they provided wasn't working. I emailed in, they asked for some details which I wasn't sure about and asked them to call me instead, to receive... Voir plus
L'entreprise a répondu
I couldn't transfer toba new phone. The representative was kind and patient and helped me through the process. The call service is also good
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With a choice of thousands of FREE virtual phone numbers for every UK STD code, FREE 0800 freephone, FREE 0843 and FREE 033 phone numbers, Number People are one of the best and lowest cost virtual phone number providers in the UK. Quickly get a telephone number up and running with instant online activation, NO upfront costs, NO monthly charges, NO contract, NO card details needed, FREE trial credit and LOW call forwarding rates.
Coordonnées de contact
2nd Floor, 34 Severn Street, SY21 7AD, Welshpool, Royaume-Uni
- 03333444211
- customerservices@numberpeople.co.uk
- numberpeople.co.uk
3,9
Bien
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer service is great!
Customer care, ease of use of the website, help when you need it and a reliable service. We have been using them for almost 2 years now and have had no problems at all.
6 juillet 2026
Avis spontané
Réponse de Numberpeople.co.uk
Hello,
Thank you for taking the time to leave us a review. We're so glad we have been able to help you and look forward to working with you for years to come.
Many thanks,
The Number People Team
I couldn't transfer toba new phone
I couldn't transfer toba new phone. The representative was kind and patient and helped me through the process.
The call service is also good
6 juillet 2026
Avis spontané
Réponse de Numberpeople.co.uk
Hi Mike,
Thank you for taking the time to leave us a review. We're very happy we could help.
Many thanks,
The Number People Team
So in all the places ive purchased from…
So in all the places ive purchased from these guys have been so consistent
Knowledge are next level
List of products are endless and nothing is to much even while I was on night shift on break they were still able to help and reply to my messages and give me advice on other questions I had
Payment was easy and would buy again thank you
1 juillet 2026
Avis spontané
Réponse de Numberpeople.co.uk
Hi Ryan,
Thank you so much for the kind words, we really appreciate it!
We're glad we could be on hand to help, even during your night shift. Thanks again for your support.
Many thanks,
The Number People Team
AVOID
AVOID! Luckily I was in trial stage. My 0203 number they provided wasn't working. I emailed in, they asked for some details which I wasn't sure about and asked them to call me instead, to receive an email back saying "Following a thorough review, we are unable to offer you service at this time." I called up and the support team said they couldn't help me!
Just to add I'm an established recruitment agency with excellent credit history etc. I think they had a faulty number or something and easier for them to simply fob me off than deal with it!
Wouldn't trust these guys as far as can throw them - avoid like the plague. Just relieved this happened now before I got materials printed with their number on!!
23 juin 2026
Avis spontané
Réponse de Numberpeople.co.uk
Hi Sophie,
We're really sorry to read this, and we completely understand your frustration.
We'd like to look into what happened here, as this isn't the experience we want anyone to have. A number not functioning during trial and a lack of clarity around next steps falls short of the standard we hold ourselves to.
We do occasionally have to make difficult decisions around onboarding due to OFCOM guidance, and we recognise that when those aren't communicated clearly, it leaves customers without the explanation they deserve.
We'd welcome the chance to speak with you directly to discuss what happened. Please contact us via our contact page, and we'll make sure your query reaches the right person.
Many thanks,
The Number People Team
Avoid
The block people from login without any notice or reason and then refuse to give you access back to your account. 0 stars. Avoid. Fraudsters.
11 juin 2026
Avis spontané
Réponse de Numberpeople.co.uk
Hello,
We're sorry to hear that you are dissatisfied and understand how frustrating an account access issue must be.
We take the security of all accounts seriously, and there are occasions where access may be restricted in line with our terms of service or regulatory obligations, however we appreciate that when this isn't communicated clearly, it causes real concern.
If you would like to discuss your complaint further, please feel free to get in contact, and hopefully we can work towards a resolution for you.
Many thanks,
The Number People Team
been with number people for over a year…
been with number people for over a year now for my voip services. If ever i have an issue to resolve, the on line help functions have always resolved the issue with clear help instructions. was sceptical as i can find a way to speak to a person, but need not have worried. would highly recommend to anyone considering this service
13 mai 2026
Avis spontané
Réponse de Numberpeople.co.uk
Hi Louise,
Thank you for taking the time to leave us a review, and we're so pleased that you are happy with our services.
Many thanks,
The Number People Team
Great support!
27 avril 2026
Avis spontané
Réponse de Numberpeople.co.uk
Hi Bob,
Thanks for taking the time to leave us a review. We're so pleased that we were able to help you.
Many thanks,
The Number People Team
They will cut you off and loose you customers
Do not trust this company, they block your account and stop your number working and don’t care. Luckily I was testing this number before getting business stationary printed, so glad I did as you can’t rely on this company not to simply cut you off.
Before they argue in their reply, I was in credit, I had provided all information they asked to verify my business and there was nothing suspicious.
23 avril 2026
Avis spontané
Réponse de Numberpeople.co.uk
Hi Daya,
Thank you for taking the time to leave a review, and we're genuinely sorry this was your experience.
We can see why this situation was frustrating, and we want to be clear that cutting off a customer in good standing without proper communication is not something we would ever consider acceptable.
We'd really like to understand what happened here and make it right. Please do reach out to us via our contact page, we'll ensure this is reviewed properly and that you receive a clear explanation.
Many thanks,
The Number People Team
Excellent customer service
After initial confusion on how the service and pricing worked I managed to speak to a team member who has excellent patience and clearly explained what I had misunderstood and how to remedy the situation. Took me from very disgruntled customer to really really pleased customer. Would note recommend
13 avril 2026
Avis spontané
Réponse de Numberpeople.co.uk
Hi Roger,
Thank you so much for taking the time to leave this, it really means a lot to us!
We're really pleased we could turn things around for you. We know our pricing and service structure isn't always immediately clear, so it's great to hear that our team was able to walk you through everything and get you to where you needed to be.
We'll be sure to pass your kind words on. Thanks again for giving us the chance to help, we look forward to supporting you.
Many thanks,
The Number People Team
Honestly its the best virtual landline…
Honestly its the best virtual landline number operator we’ve dealt with, prices are reasonable, service is brilliant and easy to use and top up, continuous updates we receive on our email about any blocked-suspicious numbers, the fact that they are too easy to use and very easy to subscribe and top up makes life way much easier. Highly recommended
28 janvier 2026
Avis spontané
Réponse de Numberpeople.co.uk
Hello,
Thank you so much for taking the time to leave us a review.
We're really glad to hear the service has been working well for you, and that everything from subscribing to topping up has felt easy and hassle-free. That's exactly what we aim for.
It's also great to know the suspicious number alerts are useful, we put a lot of work into keeping our customers informed, so it's brilliant to hear that's coming through.
We really appreciate your support.
Many thanks,
The Number People Team
Réponse de Numberpeople.co.uk
Hello,
Thank you for taking the time to leave us a review. We're thrilled to hear that you are happy with the services provided.
Many thanks,
The Number People Team
Broken form, hidden restrictions, and non-functional SMS
Signed up for the 30-day free trial to test inbound SMS and call verification. The signup form is broken, address lookup doesn't work, and the contact number field isn't marked as mandatory but blocks submission. Worse, the form accepts incomplete address data and creates the account anyway, which raises questions about their Ofcom 999 registration compliance.
SMS to the number didn't work at all during testing. The cancellation flow then reveals that verification calls are blocked until you add credit, something not mentioned anywhere during signup. The free trial is effectively useless for the most common use case.
The cancellation page also suggests three alternative providers which turn out to be the same company under different brand names.
The service may work fine for basic call forwarding but the misleading trial, broken form, incomplete address validation, and non-functional SMS make it impossible to recommend.
17 mars 2026
Avis spontané
Réponse de Numberpeople.co.uk
Hello Craig,
Thank you for taking the time to leave such detailed feedback, this is genuinely useful to us.
You've raised some specific points that we'd like to look into properly: the signup form behaviour, the SMS functionality during your trial, and the clarity around credit requirements for certain features. These are fair observations and we take them seriously.
We'd welcome the chance to speak with you directly so we can understand exactly what you encountered and address each point properly. Please do get in touch via our contact page.
Many thanks,
The Number People Team
Fantastic for the past few years then…
Fantastic for the past few years then recently nothing but problems . Suspending my account . Cant talk to a human resulted in loss of business
5 mars 2026
Avis spontané
Réponse de Numberpeople.co.uk
Hello Lea,
Thank you for your loyalty over the past few years, it genuinely means a lot to us.
Account issues are frustrating at the best of times, but we completely understand how much more serious they become when they affect your business. That's not the standard we hold ourselves to, and it's not the experience a long-standing customer should ever have.
We'd really like to make this right. Please get in touch with us via our contact page, and we'll ensure this is picked up as a priority.
Many thanks,
The Number People Team
Amazing Customer Service
I have been with number people for just over a year now and the service is excellent. My account was cancelled due to a long period of inactivity (totally my fault). I managed to speak to a real person via email who had my account up and running again within one working day, highly reccommed!
3 mars 2026
Avis spontané
Réponse de Numberpeople.co.uk
Hello James,
Thank you so much for this, we really appreciate you taking the time to leave us a review.
We're glad we could get everything sorted quickly for you. Account inactivity can sometimes trigger automatic suspensions as a security measure, so we're really pleased our team was able to pick this up and have you back up and running within the day.
Thanks again for your continued support. We look forward to being there for you for years to come.
Many thanks,
The Number People Team
great service
great service, used this to get a new landline number and was professional and good price throughout the process
23 juin 2025
Avis spontané
Réponse de Numberpeople.co.uk
Hello David,
Thank you for taking the time to leave us a review. We're thrilled to hear that you are happy with the services provided.
Many thanks,
The Number People Team
Used the Support Chat function
Used the Support Chat function. Efficient, knosledgeable and fast. Very good.
16 janvier 2026
Avis spontané
Réponse de Numberpeople.co.uk
Hello Marie,
Thank you for taking the time to leave us a review. We're thrilled to hear that you were happy with the help provided.
Many thanks,
The Number People Team
The service is fine but the payment portal sucks
The service is fine, but payment is painful. Their provider is badly wired up meaning I couldn't pay online with any of my cards. Then, trying using my mobile phone instead of my laptop I eventually managed to make a payment on the 3rd attempt.
23 décembre 2025
Avis spontané
Réponse de Numberpeople.co.uk
Hi Chris,
Thank you for your feedback, we’re so pleased to hear the service itself is working well for you.
We apologise for the frustration you experienced with the payment portal. That’s not the experience we want to provide, and we’re currently reviewing this to improve reliability.
We appreciate you taking the time to share this and for persevering with the payment.
Many thanks,
The Number People Team
Phone system is Great but Topping up keeps failing
We have been with NumberPeople for years , the service works but for months now the auto top fails and I have to go in an manually pay , I have tried different cards , I am concerned one month I'll miss it and not only will the service fail but I might lose the number , if they dont fix this I will be moving to Voipfone - my mother in her 80's uses that and has no issues with payments
17 décembre 2025
Avis spontané
Réponse de Numberpeople.co.uk
Thank you for your review and for being a long-standing customer, we really appreciate that.
We’re pleased to hear that the service itself has been reliable, but we’re sorry for the frustration caused by auto top up not working as expected. We understand your concern about the risk of a missed payment and the importance of keeping your number active, especially when the service is relied upon regularly.
Auto top up issues are not something we expect customers to experience, and this is something we’d like to look into properly. As this is a public forum, we can’t review account specific settings here, but we’d encourage you to contact our support team so we can investigate why auto top up is failing and make sure everything is set up correctly.
We value your custom and would genuinely like the opportunity to resolve this for you and restore your confidence in the service.
Kind regards,
- Number People Customer Care
I've had an NP account for a few months…
I've had an NP account for a few months now, and during that time, I've needed to make changes to my account. When I contacted support, Alexei couldn't have been more helpful. There was no back and forth, having to explain over and over what I required. One request and the job was done.
11 décembre 2025
Avis spontané
Réponse de Numberpeople.co.uk
Hi Doug,
Thank you very much for taking the time to leave a review.
We’re really pleased to hear that you’ve had a positive experience and that our support team were able to help quickly and efficiently. Providing clear, straightforward support without unnecessary back and forth is exactly what we aim for.
We’ll be sure to pass your kind feedback on to Alexei, it will be very much appreciated.
Thanks again for choosing Number People.
- Number People Customer Care
Price quadrupled overnight
I ported my landline to Number People. Reasonable value at £1.50 per month (actually £5 a quarter to keep up with their credit robbery scheme). All of a sudden it is £6 a month. Same service. I'm deeply unhappy about their tactics and have just ported elsewhere. Beware.
1 décembre 2025
Avis spontané
Réponse de Numberpeople.co.uk
Hello,
We’re sorry to hear that you felt unhappy with your experience and that you chose to move elsewhere.
We’d like to clarify that this was not a sudden increase. All customers were notified by email in June about our first price update in 9 years, with the changes taking effect from July. As part of this update, we also added inclusive call bundles at no extra charge, meaning many customers now receive more value than the monthly cost of the service.
We genuinely try to be transparent and fair with all pricing and changes, and we’re sorry that this did not meet your expectations on this occasion. We do appreciate you taking the time to leave feedback.
Kind regards,
- Number People Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.