Oak & Weston Avis 

Avoid this store!!!
Plastic bags in the shape of clothing!!!
Took over a month for the order to arrive, got 3xl sizes and they dont even fit my twink boyfriend.
Currently trying to return them and get a refund but they're now claiming "additional charges"

Extremely disappointing customer service – Order never arrived, still waiting for a refund.

I placed an order worth £102.67 on 23 September and, as of 8 November, I have still not received my purchase or been refunded.

The parcel was marked as delivered, despite the delivery photographs clearly showing entrances that do not match my property. I thoroughly checked my building and raised the issue with the delivery company.

I then contacted Oak & Weston and provided the relevant information and photographic evidence.

Since then, the experience has been incredibly frustrating.

On 17 October, I was told the issue would be investigated with their logistics team. On 28 October, they acknowledged that the parcel had not been located and said they would request a replacement.

Yet here I am, weeks later, still without my order or my money.

The communication has consisted of apologies, promises to investigate and requests for more patience, but very little actual action.

As a customer, I should not have to spend weeks chasing a company for an order I have already paid for, particularly when the delivery evidence itself does not match my property.

What should have been a straightforward customer service issue has turned into an unnecessarily lengthy and stressful experience.

I cannot recommend Oak & Weston based on my experience. The way this missing delivery has been handled has been extremely disappointing.

They were great! Had an issue with the size and they solved the issue no problem.

Buyer beware! I tried to cancel within the 24 hour window and they still didn't refund. I'm going to report this company.

Worst experience I've ever had. Took over a month to get my order. Had to go back and forth arguing with them about were my items were. Their tracking doesnt work. They keep repeating themselves on emails and resolve nothing. Worst of all, no human interaction...all AI. And if that wasn't bad enough, when I got my items the shirts were abnormal large...not standard by any means. Did I mention that while your waiting for your items you get bombarded with their promotional junk emails. A total lack of misleading info about their clothing, horrible turn around time, and zero customer support are pretty good reasons to avoid this company at all cost.

These guys run the best customer service department in the free world. No exaggeration. My first order with them had a mistake... My mistake. They rectified the order and got the product out to me post haste! Received the shirts and they were gorgeous. Great quality too. Well, they didn't fit... That's okay, they are replacing them with my right size and not charging freight. If you don't by clothing from them you are missing a great opportunity. Great prices, great materials, great customer service!!

Ordered a white long sleeved shirt. Waited two weeks for it to arrive and was far too big ( size one down to their size chart). Contacted customer services for an exchange, they said they would contact the team to see if that was allowed. Still waiting after sending another couple of emails to here back from them. Terrible customer service

Do not purchase. IF you need to return the item, they would go silent. I purchased Oak & Weston Men's Stretch Dress Shirt × 3 on 4 October 2026. The actual size was bigger than normal of that size so I asked to return items and they stopped replying. I'm contacting my bank immediately to request a chargeback and will file formal reports with consumer protection and fraud authorities.

Do not buy from this company. Its a Chinesse company that makes you think is in the U.S.. They take forever to deliver the merchandise and when it arrives, the sizes are completely off and they "state" they will not accept returns if not cancelled within 24 hours. How can they not accept a return for a product that you never were able to even try on and once you received they didn't fit although every shirt you own is a XL and fits perfectly fine. DO NOT BUY FRIOM THIS CHEAP CHINESSE COMPANY unless you don't ming losing your hard earned money.

BUYER BEWARE - Terrible customer service. I have been trying to return my purchase for over 2 weeks now and their customer service has ignored all of my emails, with the exception of offering to send me more of these horrible shirts! I don't want the ones you sent me, why would I want more. The refund policy isn't worth the paper its written on

Great shirts and excellent customer service. I highly recommend!

Terrible customer service and they blatantly ignore / do not honor their refund and exchange policy posted on the website. My issue was actually created by their own website information and they still won’t honor their own policy.

I ordered over a week ago and the company website has no record of the order, but the Shop app does. No responses from numerous emails. Ended up cancelling though Amex. as no response from the company. Definitively not to be trusted. False advertising.

Everyone keeps complimenting the service. I cannot get any information on my order status.
It’s been eight days and I have no shipping information.
I have requested information but nothing so far. My account has been billed but still no information. I’m beginning to question the validity of the website.

Product has not left the warehouse. The delay in shipping is ridiculous.

I placed an order on October 15. This Thursday will make it 3 weeks and my order has yet to be fulfilled nor shipped. I leave out of country on Decemeber 8 so made I made sure to order ahead of time. I have email customer service a few times and nothing has changed.

The shirts shipped were the size ordered. They did not fit appropriately. When we tried to return they wanted to send other shirts. We wanted a refund. They offered 30% refund. We are still in a dispute because their return policy states no restocking fee, etc. I will not purchase with them in the future.

Buyer Beware: My Experience with Oak & Weston

I would strongly encourage anyone considering ordering from Oak & Weston to do their homework before placing an order.

My experience has been frustrating, a lack of clear communication and transparency, and no firm commitment on when my order would actually be delivered. When I placed my order, there was no clear indication that the shirts were out of stock or that fulfillment would be delayed. Yet shortly after placing my order, I received a promotional discount and multiple follow ups encouraging me to buy more products.

Today, I received and email that my shipment is shipped from China, something that was not made clear to me when I placed my order!

In my opinion, customers deserve transparency about product availability, shipping origins, and realistic delivery dates. Continuing to advertise and encourage additional purchases while existing orders remain unfulfilled, is not the way I believe a business should operate.

I am sharing my experience so other customers can make an informed decision before spending their money. Ask questions about availability and shipping before ordering, and do not assume your order will ship domestically or arrive within a reasonable timeframe.

I wish I had known these things before placing my order.

I like how fast I was refunded and how nice they were thank you for your service 😊

Amazing customer service 😀, thanks you