OAS Company AB Avis 

88
TrustScore 2.5 sur 5

2,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

DO NOT BUY, POOR QUALITY Order 444436 Unfortunately, after only two uses, the shorts suffered a significant tear in the fabric. The material ripped along the seam when I simply sat down... Voir plus

Noté 1 sur 5 étoiles

This company is fraudulent. They have designed a system to ensure that customers cannot return products. Assuming you meet their strict return policy (i.e. not removing clothing from plastic bag to... Voir plus

Noté 5 sur 5 étoiles

Came across the brand while looking for resort wear. Found myself the best ecru waffle set. Next challenge to get it delivered from Sweden to the UK within 5 days of ordering it. Called up customer se... Voir plus

Noté 1 sur 5 étoiles

OAS have the most intentionally strict, expensive and needlessly complicated returns process as a way to mitigate as many returns as possible. They’ve added so much friction, like requiring... Voir plus


Coordonnées de contact

2,3

Bas

TrustScore 2.5 sur 5

88 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 18 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

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2,3

Tous les avis

(88)

14 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Incredible quality

I have 3 shirts, a robe and a bucket hat all in the cotton terry material. For someone who is very particular about what they wear the designs and quality are amazing!

I think their swimwear items are overpriced and all of the men's shorts are too short in length, including non swimwear collection.

18 février 2025
Avis spontané
Logo de OAS Company AB

Réponse de OAS Company AB

Hi JD,

Thank you for sharing your experience!

We are glad to hear your satisfaction with our company, and that you’re happy with your purchases, much appreciated!

All the best!
OAS

Noté 2 sur 5 étoiles

Amazing Designs but sadly very poor…

Amazing Designs but sadly very poor quality...

We have bout two robes and a towel around a year ago... All of them are almost in unusable condition after 1 year of weekly use... Very sad the we have to find an alternative for our spa visits...
Sadly quality is far from its prices..

13 février 2025
Avis spontané
Logo de OAS Company AB

Réponse de OAS Company AB

Hi Han,

Thank you for your feedback!

We are sorry to hear about your robes and towel, they should of course, last much longer.

Do you mind explaining why they are in unusable condition? Please contact our support team at info@oascompany.com with your order number and images of your products, and we will look into your case.

Best regards,
OAS

Noté 2 sur 5 étoiles

Great design, poor quality.

Guys - I love the designs- but the quality is really poor. I paid £80 for my shirt. Wasn't worth it.

Please improve the quality. Great branding, but do it some justice.

1 janvier 2025
Avis spontané
Logo de OAS Company AB

Réponse de OAS Company AB

Hi George,

Thank you for your feedback!

We are sorry to hear that you were not satisfied with the quality of the shirt you purchased.

We would love to hear more specifically what you didn’t like about the quality, so we can better understand what improvements you think should be made.

We always strive to improve our company, so all feedback is much appreciated.

Please reach out to us at info@oascompany.com.

Best regards,
OAS

Noté 1 sur 5 étoiles

Very Poor Quality & Fit

Purchased a couple of items. The quality and fit of their items was awful. The delivery took a week to arrive and for what I am returning the return fee is extortionate, probably to deter you from sending back.

I think they have spent their money on good online marketing for substandard products.

9 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

WORST CUSTOMER SUPPORT EVER AND BAD…

WORST CUSTOMER SUPPORT EVER AND BAD QUALITY PRODUCTS, THEY CHARGE PREMIUM BUT IS A CHEAP COMPANY.

I bought several swim pants from them and after the first use, following their own washing instructions - the drawstring on one pair of swimpants were destroyed. I contacted their customer support and they told me that they would send new drawstrings to me. I waited over three weeks, still no drawstring showed up. I reached out to them again, asking them to send the new drawstrings to me. After 1 month, they reply me and tell me that new drawstrings will be sent. It took almost TWO months, TWO. But still no drawstrings have showed up. This is a SCAM.

13 août 2024
Avis spontané
Noté 1 sur 5 étoiles

Worst customer experience and service

Worst customer experience and service, ever. DON'T BUY FROM THEM. Purchased two swimsuits that, UPON ARRIVAL lacked the vibrant color shown in their ads. They charged a $25 restocking fee and did not respond to repeated requests to waive this fee by returning the entire purchase price due to their error. THEIVES!

21 septembre 2024
Avis spontané
Logo de OAS Company AB

Réponse de OAS Company AB

Hello,

Thank you for your feedback.

We're sorry to hear that the swimsuits didn't meet your expectations, and for any delays in our response.
We understand your frustration regarding the return fee and apologize for any inconvenience this caused.
We want to make this right so please reach out to us via email and we will help you resolve this.

Best,
OAS Company

Noté 5 sur 5 étoiles

Lovely brand

Absolutely love everything from OAS. Shipping and purchasing is so smooth and they have the best quality, and designs.

9 septembre 2024
Avis spontané
Logo de OAS Company AB

Réponse de OAS Company AB

Hi Hanna,

Thank you for sharing your experience shopping with us!

We are happy to hear that you are satisfied with your purchases.

Best regards,
OAS Company

Noté 2 sur 5 étoiles

Quality not great. £18 charge for return.

Quality lower than expected and fit not great, so had to return. Charged £18 for return from UK. I can understand a small charge for return to cover shipping and handling, but this is excessive. Will not order again.

26 août 2024
Avis spontané
Logo de OAS Company AB

Réponse de OAS Company AB

Hello,

We are sorry to hear that you were not satisfied with your purchase with us.

We appreciate your feedback regarding the return cost, we do charge a fee to cover shipping and handling, but we certainly don’t want this to feel excessive or discouraging. We are reviewing our return policy to ensure it aligns better with our customers expectations.

We hope you’ll consider giving us another chance in the future.

Best regards,
OAS Company

Noté 5 sur 5 étoiles

Einkauf und Retoure problemlos, Qualität gut

Einkauf und Retoure liefen problemlos, Qualität der Produkte ist gut. Vielleicht hat das Unternehmen die Prozesse umgestellt, kann die negativen Bewertungen nicht nachvollziehen.

12 août 2024
Avis spontané
Logo de OAS Company AB

Réponse de OAS Company AB

Hello Jonas,

Happy to hear that you’re satisfied with our services and thank you for sharing your experience shopping with us, much appreciated.

All the best!
OAS Company

Noté 1 sur 5 étoiles

Sent to wrong address/ no customer support

Sent to wrong address, no response from customer support…

7 août 2024
Avis spontané
Logo de OAS Company AB

Réponse de OAS Company AB

Hi Lars,

We appreciate your feedback, and we are sorry about your shipment.

Make sure to check your spam folder because we have replied to your email twice and we are still happy to help you resolve this.

Best,
OAS Company

Noté 1 sur 5 étoiles

Late Delivery - Missed Vacation - £18 Return Fee

I ordered a shirt from OAS for a vacation. Prior to placing the order I checked the delivery times and estimated that based on their delivery information the shirt would arrive at the latest 24 hours prior to my departure. So I ordered the shirt.

I noticed straight away that the shirt wasn't dispatched in good time and it did not arrive within the window stated by OAS.

Frustrating. I'd not have ordered the shirt if I had known their departure times were so slow.

However, the real anger came when I went to return the shirt (because I no longer have a need for it) and there is a minimum charge of £18 to return it.

I queried why I should have to pay for a return based on their own miss-selling of their delivery times and they stated that the shirt wasn't in fact delivered outside of the delivery window because they don't class 4:44pm as a working hour.

All in all a poor experience that will stop me from buying from them again.

If you are reading this wondering whether you can trust their delivery times and feel as though £18 is an extortionate return fee, then take my advice and avoid them.

6 août 2024
Avis spontané
Noté 1 sur 5 étoiles

I received the wrong order and got…

I received the wrong order and got someone else's order. The CS team have been really slow to respond and haven't offered any solutions at all so now I don't have my order and am stuck with some men's swimming trunks.

8 juillet 2024
Avis spontané
Noté 2 sur 5 étoiles

Octopus bathrobe

Octopus bathrobe: Gorgeous, love the print. Size runs small: mine, a gift, was XXL/XXXL, fit more like an XL upon receipt (I’m 6’6”/1.99m tall, 275lb/125kg). Shrank very noticeably after one laundering, even though washed cold and tumble dried low for only 10-15 min then hung to finish drying. Not a great value for the money, considering.

14 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Came across the brand while looking for…

Came across the brand while looking for resort wear. Found myself the best ecru waffle set. Next challenge to get it delivered from Sweden to the UK within 5 days of ordering it. Called up customer services asked if they could expedite my order before travelling out the same week. Explained my situation and out of goodwill they expedited my order and it’s already in my suitcase within 1 day destined for Dubai. Eyeing up more for my next trip. Thanks for going out of your way to help me. Look forward to my next purchase.

30 avril 2024
Avis spontané
Noté 4 sur 5 étoiles

Love Brand

Bin großer Fan der Produkte. Der Kundenservice konnte nach kurzen Anlaufschwierigkeiten auch überzeugen. Klare Empfehlung.

14 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Surpassed expectations

I recently placed my first order with OAS after seeing their linen button-up shirts recommended online. I'm very impressed with the quality and customer service experience.

The shirts themselves are incredible - the linen fabric is lightweight yet durable, with a smooth texture. They have a classic fitted cut that's flattering without being tight. Both shirts I ordered wash and wear well, retaining their shape after multiple washes. The attention to detail in the stitching and buttons is also top-notch.

Perhaps most impressively, OAS's customer service is phenomenal. When I accidentally chose the slower shipping option at checkout, I quickly got in touch to ask if I could upgrade. Not only did they expedite it for free, but had the new order out same-day. The replacement shipment arrived in just 2 days.

Will be buying from them again soon!

29 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

Nooit meer

Spullen zijn 20 euro duurder dan bij de Bijenkorf, retouren is lastig want je moet ze mailen voor een retourlabel en dan kost het ook nog eens 10 euro.

26 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Great stuff!

I’m a repeating customer and I love their stuff. Friendly customer service, fast delivery, and amazing clothes is the reason I continue to shop at OAS. Keep doing what ur doing!

15 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

I love OAS

I had a great experience shopping with OAS, great customer support and fast delivery. Will definitely shop there again!

11 mars 2024
Avis spontané

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