Octopus Money Avis 384

I honestly can’t recommend Puja enough. From the very first conversation, she was absolutely brilliant. She was super helpful, proactive, and always on top of every detail.
She made what could have been a really stressful process feel so much easier by being so clear and supportive throughout. Even when the market shifted, she was right there with the best advice. We’ve decided to hit pause for now, but we will 100% be coming back to Puja as soon as we’re ready to go again. If you’re looking for a broker who genuinely cares and knows their stuff, she is the one

Caroline is so helpful and knowledgeable. She makes me feel confident about my financial decisions and is always able to answer any of my questions.

Puja and Octopus Money were great. Offer secured in 5 days.

Our experience with Puja Hathi in sourcing our first mortgage was brilliant from start to finish - she was extremely attentive and replied to every query promptly and helped guide us through the process - couldn't recommend more!

Puja was incredible. I would highly recommend her and Octopus money

Avoid octopus money at all costs
My wife applied to cash in her pension on 24-2-26 they said 7-10 days for payment then they changed it and said 7-10 days then another 3-5 days to pay out Friday 13th March called they confirmed money would be in wife’s account by close of business No money
Today Monday phoned and they said money will be paid tomorrow now changed it again saying they only completed paperwork today 16th March and will be another 3 days
Octopus money are telling complete lies no customer care
Basically tough luck you have to wait
This was a virgin pension that was brilliant and changed to octopus without telling my wife it seams they have issues paying money out

ADVICE AVOID OCTOPUS MONEY

Help in moving funds when I moved overseas.
Omar Defeo was absolutely brilliant, so patient and helpful

Omar quickly sorted out an IT problem so I could attend my coaching session without any further hiccup

I just wanted to take a moment to say how much I appreciated Puja’s support and communication throughout the mortgage application process .

Her calm, patient and genuinely kind manner really stood out. She communicated clearly, thoughtfully and with a level of care that made the whole process feel much easier to navigate.

That kind of professionalism combined with warmth is rare, and it made a real difference to my experience.

I hope her senior team know what a wonderful job she is doing.

Suzanne is very helpful and extremely knowledagble.

Bindu is helpful and listens, giving valid and affordable suggestions as to where to make the most out of your money. Assisting with short and long term financial goals.

I had a direct debit query and emailed Octopus Money (OM) about it. The next day I got a call from Omar and he explained things clearly and professionally. Whilst OM don’t currently offer the service I was requesting, they hope to in the future and Omar took a few more details to flag this up for an improvement their end. We were able to plan a fix in the interim and then Omar followed up with a clear email. Very impressed with the service received and Omar is a credit to OM. Thank you.

I had problems getting into my account Omar spent a lot of time pointing me in the right direction and also rang me to take me through it. Many thanks for all your help. Exceptional service

Just remortgaged with Octopus Money and would highly recommend. It was quick and easy, Puja was very knowledgable and helped us get set up quickly.

Elizabeth made the experience so understandable and made a plan for each of my different scenarios.

Omar was super helpful and kept me updated with quick responses to my questions
Thank you!

Really good experience. Paul really helped me consider the things that matter to me and plan ahead with confidence

My confidence and understanding of how to make money work better for the long terms is the biggest change

Puja made my mortgage experience truly exceptional—smooth, clear, and completely stress‑free. She was knowledgeable, supportive, and kept me informed every step of the way. I felt well looked after and ended up with a great rate. Highly recommend!

Care and attention taken, flexibility of approach was good. Excellent at explaining the results.