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Emma said my documents were approved. The issue was that a second document appeared only after the first passed

say what file is needed before blocking the payout. My coffee went cold while I compared the pages

Emma closed my cashout ticket. Again.

In my case, played Starburst on the phone for ten minutes and the reels stopped mid spin twice, both times taking the round with them 😑 the balance returned right but the spins didn't.

24 Withdrawal, the same card used for deposit, still held at pending. The payment section timer reset twice and support chat pasted a generic line about processing times. That detail mattered since the balance had changed.

The acount looked easy to use until the conversation ended before anything was fixed. Even the FAQ failed to explain what was happening

I gave the casino a second try during lunch. This time the site looked fine until I actually used it. A small issue would have been fine, but the account page and support both gave different information. That kind of inconsistency is why I will not return.

so i get an email saying 50 free spins waiting, log in, nothing under promotions. chat says its expired. the email arrived that same morning?? asked to see the expiry and got sent a link to the general terms page.

Upload button froze after my proof of address reached 100%.

Slot loaded, then ERROR 502.

30 cashout, same card used for deposit, still stuck on rejected.

The cashier timer reset twice and chat pasted a generic line about processing times.

That is where the irritation started for me.

Registration was quick, sure. After that the cashier, bonus page, and help centre all used different wording for the same account status. The detail mattered because the balance had changed.

Login codes arrived out of order before school pickup... Then Face ID worked once then asked for email again. From my side the screen looked unfinished. The entire process was more confusing than it had any reason to be.

New to all this, didn't read the terms properly, partly my fault.
Signed up last Thursday and took the welcome bonus without checking the wagering.
The offer said x20 on the front and then the actual terms showed a higher figure. When I asked, two agents gave me two answers.
The bonus expired while I was still trying to work out how it worked.

the escalation path on paper is chat, then email, then a formal complaint... in practice chat cannot escalate a bonus dispute, email replies come from a queue that ignores attachments, and the complaint form errors out over a thousand caracters.

Same payment screenshot requested again with no reason.

The reload bonus showed x25 and 5% table contribution, but that last bit was buried right down in the conditions. Only noticed after I'd played half the deposit on live blackjack

Bonus terms reworded on the 12th, the old version gone with no notice.

Queue sat at position 34 until chat reset.

I used the promotion on Fishin’ Frenzy since it was listed. The problem was that the expiry timer started before I launched the spins. The small print mattered only after the click. I looked again later and the wording was still unchanged 🤦.