Absolutely horrendous experience. Approaching 6 months with £100 of DWP held. Provided full evidence of the proof of funds. Same automated email recycled over and over when you have the cheek to... Voir plus
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Lisez les avis des autres
Well, it is a bit complex, although it is a secured process. It may be difficult to people who are well learned. I struggle for like 3 days to get it right Additionally, your customer's service age... Voir plus
L'entreprise a répondu
The transaction I made just in 2 minutes was fastly completed in less than 2 minutes... My family got the money for emergency needs n r very happy... Thanks a lot. I use to be angry in the past for sl... Voir plus
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I've been using Ohentpay for transactions from UK to Nigeria for over a year now and find them very responsive on their chat when the transaction is taking longer than expected to go through. The... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Send and receive money across borders in minutes! Send, exchange, and receive money from anyone in the UK, US, and Nigeria.
Coordonnées de contact
411 Ilford Lane, IG1 2SN, Ilford, Royaume-Uni
- marketing@ohentpay.com
- ohentpay.com
3,1
Moyen
495 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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You can never go wrong sending money…
You can never go wrong sending money through OhentPay. They are the BEST.
23 janvier 2026
Avis spontané
Réponse : OhentPay Limited
Hello Olaide,
We truly appreciate your kind words and trust in our services. Knowing that you enjoy a smooth and reliable money-sending experience with us means a lot. We’ll keep working hard to give you the best service always.
Thank you.
OhentPay.
To the Legal & Compliance Department,
To the Legal & Compliance Department,
I am writing this formal letter to provide you with a final opportunity to resolve the ongoing withholding of my wages. This matter has reached a critical stage, and I am now prepared to escalate this to legal proceedings without further notice.
Background of Dispute: Despite providing comprehensive proof of my wages (wage slips and employer details) on 16th January 2026 , OhentPay has failed to process my transfers or release my funds. I have already filed an official complaint and notified the Financial Ombudsman Service.
Impact and Hardship: Your continued failure to release my funds has caused severe financial and mental distress. I am currently unable to meet basic living costs, including rent, utilities, and food for my children. Be advised that in any future legal action, I will be seeking damages for the foreseeable financial losses and emotional distress caused by your negligence.
Formal Demand: I require that the full balance of my withheld wages be transferred to my nominated account within 24 hours of this email.
Next Steps: If the funds are not released by 4pm on 22nd January 2026 , I will take the following actions:
File a claim in the County Court (Small Claims) to recover the funds, plus interest and court fees.
Provide a formal update to the Financial Ombudsman Service regarding your lack of response to a vulnerable customer in hardship.
This letter is sent in accordance with the Pre-Action Protocol. I look forward to your immediate confirmation that the transfer has been processed.
Regards,
16 janvier 2026
Avis spontané
Réponse : OhentPay Limited
Hello Ashley,
We regret to note your experience. After a thorough assessment in line with our internal policies and regulatory obligations, your account is permanently closed. Where funds remain in a closed account, they are reviewed as part of our standard reconciliation process. These reviews are necessary to ensure full compliance with applicable financial and legal obligations, which can impact processing timelines.
Once the review is concluded, the refund will be processed to the original funding source. Please be assured that this matter is being treated with urgency. Should there be any developments, or if further input is required from you, the relevant team will reach out to you directly.
Thank you.
OhentPay.
This bank is worst than any financial institution and don’t follow FCA guidelines and regulations.
It been over 2months when I got an update regarding my account getting restricted, I was also informed that my account will be closed and my remaining funds in my account will be released to me when decision is decided.
Firstly, any financial institution closing your bank account in the uk should be ready to give you the balance in your account before or after closure of your account.
In my case it been over 6months when they made the first decision and also over 2months since they gave me a proper response regarding my money. Anytime I write them I get the same response “Our team is working on it and decision regarding your remaining balance in your account will be communicated with you soon, we don’t have a specific time frame” for over 2 months in total 6-8months now. Still no update, or any chance of my money being returned to me.
Please I kind ask you release my money from my closed bank account, I don’t want any to do with your financial institution anymore. It’s absolutely disgusting and frustrating.
13 novembre 2025
Avis spontané
Réponse : OhentPay Limited
Hey Paul,
Thank you for sharing your concerns. We understand how important it is to receive clarity regarding account closures and remaining balances.
When an account is restricted or closed, the review of any remaining funds is handled by the appropriate internal teams in line with regulatory and compliance requirements. This process can take longer than expected, depending on the nature of the review, and fund refunds can only be processed once all checks are complete.
Be assured that your case remains under review. Once a final decision is reached, you will be contacted directly with an update regarding your funds.
We encourage you to continue corresponding through our official support channels so your case can be tracked appropriately.
Thank you.
OhentPay.
Pls stay away from the app my money has…
Pls stay away from the app my money has been stuck in my account since 31 may 2025 and all the customer care keeps telling me is a review is still on going and needs to be completed before I can use my money first off I taught it was like a 10-15 days review and it should be completed before then but today is January 15 and anytime I send a message I get told the same thing I’ve been told for months I reached out to multiple people working with OhentPay all said the same even the ceo of OhentPay didn’t care to respond back to my issues to save yourself from this kind of situation it’s better to stay away from this app
15 mai 2025
Avis spontané
Réponse : OhentPay Limited
Hello Emmy,
Thank you for sharing your feedback. We understand how concerning it can be when access to funds is delayed.
Please note that occasionally, accounts are placed under review as part of our regulatory and security requirements. These reviews can take longer than the initially estimated timeframe, depending on the specifics of the transaction and the information required to complete the process.
Our support team always provides updates based on the current status of the review, and as the process is ongoing. Once the review is completed, you will be promptly notified of the next steps.
We would like to check your transaction and have requested more information here. You can also reach out to support via the in-app chat or email with your registered details, and we will follow up accordingly.
Thank you.
OhentPay.
Anything that glitter is not gold
Anything that glitter is not gold, at first that are good, fast and efficient, later they start showing you their colors, April 2025 my account was restricted and later went into closure after giving them everything they ask for they went ahead and close it on the 1st of August, up until now I'm still waiting for my refund, the money in my account have not been refunded, they keep telling me that they are still working on it, today is 5th of January 2026, I need my money back , someone should do something, you guys can keep my money and it taking too much time for response.
1 août 2025
Avis spontané
Réponse : OhentPay Limited
Hello Efosa,
We regret to note your experience. After a thorough assessment in line with our internal policies and regulatory obligations, your account is permanently closed. Where funds remain in a closed account, they are reviewed as part of our standard reconciliation process. These reviews are necessary to ensure full compliance with applicable financial and legal obligations, which can impact processing timelines.
Once the review is concluded, the refund will be processed to the original funding source. Please be assured that this matter is being treated with urgency. Should there be any developments, or if further input is required from you, the relevant team will reach out to you directly.
Thank you.
OhentPay.
This is one of the worst services I…
This is one of the worst services I have ever come across in my years of banking online. There have been restrictions on me for more than 5 months now, without any valid reason, which is unfair to me, and I hate this because I have provided every information asked of me. Please customers or people out there don't waste your precious time banking with these people they are thieves. Bro, there’s nothing to review, and please advise them to peacefully refund my money back to its original source which also carries the same name because this is just a means of extortion, and I am completely disappointed with your service. My account was closed for no reason with my money still inside the bank account. I am waiting for my money to be returned to where that transaction came from originally and if I don’t get my money within the timeframe am sorry am gonna have to sue their directors for extortion. My verified name details on the account are Bank name: OhentPay
Account Name:- GODWIN OSAKPOLOR JIMOH
Sort Code:- 042956
Account Number:- 59796152.
5 mai 2025
Avis spontané
Réponse : OhentPay Limited
Hi Prince,
Thank you for getting back to us and providing your information.
Following a comprehensive review carried out in accordance with our internal policies and regulatory requirements, your OhentPay account has been permanently closed. Where funds remain in a closed account, they are subjected to our standard reconciliation and compliance review process. This process is mandatory and may affect processing timelines.
Once the review is concluded, any eligible funds will be refunded to the original funding source. Please be assured that this matter is being handled with due priority. Should there be any updates or if further information is required from you, the appropriate team will contact you directly. Thank you for your cooperation.
Thank you.
OhentPay.
Don’t use it they scammers
Worst bank by far when it comes to money coming in and out don’t use it it’s an headache they asking proof picture of the person holding the ID in highstreet bank not allowed in gonna report this bank so they can’t operate this is unfair just for only £8 thank god I didn’t put £3k in
22 décembre 2025
Avis spontané
Réponse : OhentPay Limited
Hello Beni,
We’re truly sorry to hear about your experience. OhentPay is a regulated financial institution, and we’re required to carry out certain verification checks from time to time. These checks are part of our legal and security obligations to protect customers and prevent fraud, and they are applied consistently, not to inconvenience users.
We want to clearly assure you that OhentPay is not a scam, and customer funds are always safe. Requests for additional documentation are only made when required and are handled with strict confidentiality.
We’re pleased to confirm that your review has now been concluded, and the funds have been successfully deposited into your OhentPay wallet. You may proceed to make your transfer at your convenience.
For direct assistance, kindly reach out to us via the in-app live chat or email us at support@ohentpay.com.
Thank you.
OhentPay.
They are the most terrible online app have ever known
I am extremely disappointed with OhentPay. This is hands down the worst online payment app I've ever encountered. The biggest issue is their refusal to return your money when things go wrong. I had a transaction error, and despite providing all the necessary information, they simply wouldn't give my money back.
Their customer service is also shockingly bad. It's nearly impossible to get ahold of anyone who can actually help, and when you do, they're unhelpful and seem disinterested in resolving your issues. The app itself is clunky and unreliable, often freezing or displaying error messages.
Overall, OhentPay is a completely useless app that will only cause you frustration and financial loss. I strongly advise everyone to avoid this app at all costs and choose a more reputable and reliable payment platform."
29 novembre 2025
Avis spontané
Réponse : OhentPay Limited
Hello Oladimeji,
Thank you for taking the time to share your experience.
Please note that OhentPay does not withhold customers’ funds. As a regulated financial institution, we may occasionally carry out regulatory checks to comply with required standards and to ensure the safety of our customers’ funds. In such cases, refunds are processed in line with our Terms and Conditions once reviews are completed with the relevant payment providers. Delays may occur during this period due to the processes involved in ensuring accuracy.
Regarding support, our team is available through our official support channels to provide proper assistance. We are already in contact with you, and further updates will be communicated via support@ohentpay.com and the in-app live chat, where we are currently engaging with you.
We are continuously working to improve our overall user experience.
Thank you,
OhentPay.
Fast and easy as always 💯
13 décembre 2025
Avis spontané
Réponse : OhentPay Limited
Hey Onyekachi.
Thank you for your feedback. We’re glad you had a smooth experience.
OhentPay.
Further trainings for your customer's service agents
Well, it is a bit complex, although it is a secured process. It may be difficult to people who are well learned. I struggle for like 3 days to get it right
Additionally, your customer's service agents need further training regarding these currencies exchange on the app. Eventually, I was happy about your apps.
11 décembre 2025
Avis spontané
Réponse : OhentPay Limited
Hi Kabiru,
Thank you for taking the time to share your experience with us. The process can feel a bit technical at first, especially for new users, so we appreciate your patience while getting used to it.
Please be assured that our customer service team is well-trained and always available to guide users through any step they find unclear. We also continue to refine our communication so the experience becomes even easier for everyone.
If you ever need direct assistance, kindly reach out through the in-app live chat.
Thank you.
OhentPay.
This is to make the public aware of…
This is to make the public aware of this fraudulent company with bunch of unqualified scammers that called themselves OhentPay Limited. If you don't want to cry,scammed or frustrated in this Xmas period please don't go near this company. They are full of scammers especially the one that call herself Florence OhentPay and the rest of them. Your hard earned money will disappear and you will not be able to buy anything for your loved ones for Xmas. They have been reported to the financial services and regulatory systems and more protest against their illegal services is ongoing. Scammers scammers and scammers.please be guided.
9 décembre 2025
Avis spontané
Réponse : OhentPay Limited
Hello Derek,
Thank you for bringing this to our attention. We understand how concerning this must feel. However, we would like to clarify that OhentPay is a fully compliant financial service provider operating under all required regulations. Our team does not engage in any form of fraudulent activity, and no staff member can access or tamper with customer funds.
In line with regulatory requirements, we carry out routine internal checks on certain transactions to ensure that all activities on our platform remain secure, transparent and legitimate. These checks are part of our duty to protect customers' funds and comply with financial regulatory standards.
This process may sometimes take a bit of time, but once the review is completed, customers are usually able to carry out transactions again, as was the case with you.
We are pleased to confirm that the checks on your account have been concluded, and you have now been able to carry out your transactions successfully.
For direct assistance, please reach out to us via support.ohentpay.com, the in-app live chat or any of our verified social media handles.
Thank you.
OhentPay.
I had to wait 13 hours for a review…
I had to wait 13 hours for a review from OhentPay with no basis. The processes are slow and don’t inspire confidence. There is no transparency as to what checks are being carried out. Total disregard, misunderstanding of the concept and relationship of time and money.
24 novembre 2025
Avis spontané
Réponse : OhentPay Limited
Hi Calvin,
Thank you for sharing your concerns. In line with our regulatory obligations, transactions undergo checks through our payment-processing partner as part of our anti-fraud and AML/KYC requirements, which are referenced in our Terms and Conditions.
While many transactions are completed within 15 minutes to 2 hours, some may take longer when additional verification is required by the payment provider or recipient bank. In your case, the delay was due to the provider’s compliance review, which was completed within the regulatory timeframe.
We understand your concerns regarding transparency and the impact of the delay. These checks are in place to ensure the security of funds, the legitimacy of the transaction, and adherence to financial regulations, not to undervalue your time.
We are pleased to note that your transaction has now been completed. Your feedback helps us improve communication and the overall customer experience. Thank you.
OhentPay.
it very fast
1 décembre 2025
Avis spontané
Réponse : OhentPay Limited
Hello Ugochukwu,
Thank you for your positive review! We’re glad to hear that you find our services to be very fast. Your feedback means a lot to us, and we look forward to continuing to serve you.
OhentPay.
Réponse : OhentPay Limited
Hi Olayinka,
Thank you so much for your kind words! We’re glad to hear that you had an awesome experience today. We appreciate you choosing OhentPay, and we’re always here to help whenever you need us.
OhentPay.
Fastest money transfer I have used far
20 novembre 2025
Avis spontané
Réponse : OhentPay Limited
Hi Osita,
Thank you so much for your feedback! We're glad to hear that you’re enjoying our fast transfer service. We appreciate you choosing us!
Thank you.
OhentPay.
Réponse : OhentPay Limited
Hi Okechukwu!
We’re delighted to know you had an excellent experience with our services. We truly appreciate your feedback and support.
Thank you.
OhentPay.
Réponse : OhentPay Limited
Hey Gabriel,
Thank you for your feedback! We’re delighted to hear that you find our services fast, reliable, and easy to use. We appreciate your trust in us.
OhentPay.
Avoid by all means, there are better and more efficient companies out there
If you want your hard earned money to be held with no accountability or timeline on when it will be released without any mail or warning on restrictions, then sure....go ahead and use Ohentpay. You have been warned.
30 octobre 2025
Avis spontané
Réponse : OhentPay Limited
Hi Abimbola,
Thank you for bringing this to our attention. We truly understand how concerning it can be to experience a temporary disruption when making transactions. The restriction you encountered was due to a routine verification exercise to ensure that all customer information is accurate and up to date, in line with regulatory standards.
The verification required submitting a valid proof of address, which our team carefully reviews to maintain account security. Customers were notified of this process via email in advance, and we sincerely regret if the message was missed.
We’re happy to confirm that your account is now fully verified, and you can make transactions as normal. We remain committed to keeping you informed and providing reliable service.
If you need further assistance, please contact us at support@ohentpay.com, via in-app chat, or through our social media channels.
Thank you.
OhentPay.
Very poor
Twice now my wages have been paid in and they've held it, last time I went days wothout been able to purchase food and pay my mortgage and other bills again today they've held my money
I understand you may need to do checks but you do not need to check the same payment over and over again
This is not professional or fair
31 octobre 2025
Avis spontané
Réponse : OhentPay Limited
Hi Dare,
Thank you for bringing this to our attention. We completely understand how stressful it can be not to have access to your funds, especially when you have bills and daily expenses to cover.
We always aim to deliver fast and reliable services. However, temporary delays can sometimes occur due to regulatory checks. These checks are conducted on transactions when necessary to ensure that all accounts remain secure. While we understand these checks may feel repetitive, they are important to protect your funds and maintain compliance.
We appreciate your patience and understanding, and we’re here to assist if you experience any other issues. For direct support, please contact us at support@ohentpay.com, via in-app chat, or through our social media channels.
Thank you.
OhentPay.
The worst money transfer service I have ever seen.
The worst experience you will ever get is using OhentPay for international money transfer. Most transfers I have made with this poor company has been laden with pathetic delays spanning more than 16 hours after the transfer has been initiated! This is the worst customer service the UK did not bargain for. They should be subject to review by the UK money watchdog, FCA. Their services are deplorable and will leave you perplexed if you ever become so unlucky to fall into their nest of money transfer delay, if there is anything worse than 1 star I will give to them. Their services are poor and that is me being even modest. The worst part is before initiating the transfer they write that it will take 15 minutes and you get deceived into making the transfer only for you to face delays over several hours. This is unfair this guys should just close shop or face UK sanctions! They are bad and poor, they are the worst company I have ever dealt with in my lifetime, there is no mincing words.
23 octobre 2025
Avis spontané
Réponse : OhentPay Limited
Hi iBoss MD,
Thank you for bringing this to our attention — your feedback helps us improve our services.
At OhentPay, we always aim to deliver fast and reliable services. However, transfer delays can sometimes occur due to factors such as regulatory checks, intermediary bank procedures, but we do our best to keep customers informed in such cases.
We’d really like to look into your specific transfers and resolve this for you. Kindly send us an email at support@ohentpay.com with your registered email address and transaction details, and we’ll ensure your concern is promptly reviewed and addressed.
Thank you.
OhentPay.
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