Absolutely horrendous experience. Approaching 6 months with £100 of DWP held. Provided full evidence of the proof of funds. Same automated email recycled over and over when you have the cheek to... Voir plus
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Lisez les avis des autres
Well, it is a bit complex, although it is a secured process. It may be difficult to people who are well learned. I struggle for like 3 days to get it right Additionally, your customer's service age... Voir plus
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The transaction I made just in 2 minutes was fastly completed in less than 2 minutes... My family got the money for emergency needs n r very happy... Thanks a lot. I use to be angry in the past for sl... Voir plus
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I've been using Ohentpay for transactions from UK to Nigeria for over a year now and find them very responsive on their chat when the transaction is taking longer than expected to go through. The... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Send and receive money across borders in minutes! Send, exchange, and receive money from anyone in the UK, US, and Nigeria.
Coordonnées de contact
411 Ilford Lane, IG1 2SN, Ilford, Royaume-Uni
- marketing@ohentpay.com
- ohentpay.com
3,1
Moyen
495 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Unclear instructions and poor customer…
Unclear instructions and poor customer service communication. I was sent an email to update my details, which stated I should send a proof of address in the form of either a utility bill, bank statement or council tax. I sent my utility bill and the customer service rep was now demanding i send an ID, of which it was never stated in their email communication. Even after explaining the email never stated that, she ignored my response, and then i sent a follow-up email, in which she was now rudely demanding the ID. This is terrible!!!
15 octobre 2025
Avis spontané
Réponse : OhentPay Limited
Hi Emmanuel,
Thank you for sharing your feedback. We understand your concerns and sincerely regret the confusion caused.
The verification process is part of our routine update to ensure all customer information on our platform is accurate and up to date. While the email requested a proof of address, in some cases, our team may also request an additional document, such as a valid ID, especially if the one previously uploaded on the platform needs to be updated as part of our regular information review process.
We’ll continue working to make our communication clearer. We trust that your verification has now been completed, and for any other assistance, please don’t hesitate to reach out via the in-app live chat.
Thank you.
OhentPay.
racist liars 🖕🏾🖕🏾🖕🏾
This is a fraudulent and racist company that won't even look into the verification of your identity if your name sounds foreign and African, and lies that they are working on it. I submitted my driving licence and bank statement for them to do KYC, and they have ghosted me for over a month. Clowns.
10 octobre 2025
Avis spontané
Réponse : OhentPay Limited
Hi there,
We regret to note this experience. Please be assured that we treat every customer equally, regardless of background, and our verification process follows standard regulatory requirements for all users. Your KYC review is not based on name or origin but on checks required by regulations.
Thank you for providing the additional information, which helped us locate your account. Please note that verification reviews can sometimes take a little longer as we complete all necessary regulatory checks. As mentioned via the in-app live chat, our team is actively working on your verification, and we’ll update you once it’s finalised.
Thank you,
OhentPay.
Sent money to an account
Sent money to an account. The money never got delivered. They claim the bank rejected the transaction. Its been 5 days now. The only reply I get is that they are working on it. Money has gone missing. Complete Fraud.
10 octobre 2025
Avis spontané
Réponse : OhentPay Limited
Hi MRS M U,
We understand how concerning it can be when a payment doesn’t arrive as expected, and we’re sorry for the inconvenience this delay has caused. Please be assured that OhentPay does not withhold customer funds or engage in fraudulent activity. We always aim to process and deliver payments immediately once they’re approved.
However, there are instances where transactions may be delayed due to factors beyond our direct control, such as additional checks from our payment partners, payout bank processing times, or the recipient bank’s availability to receive the funds.
Thank you for sharing your information with us. We’re pleased to confirm that the issue has now been resolved and your transaction has been successfully processed. We appreciate your patience while this issue was being rectified. For any other assistance, please reach out to us at support@ohentpay.com.
Thank you.
OhentPay.
Frustrating experience
Never had such a frustrating experience as this. Transferred funds from my UK account to make a payment to another account only to be informed my account has restrictions placed on it without any prior notification of this.
I had to then do another KYC which meant although OhentPay accepted my funds, I could not access or even transfer the funds back for over 24 hours. I asked for the complaint process and until now, I have been ignored. When my account was reinstated, I just moved the money back as I have lost any confidence to do business via this app. The customer service team responses were like robotic responses throughout. I could possibly expose the practices to my wider community.
Restriction was only removed on 8/10/2025 after over 24 hours. Unacceptable service. If you can inform that restriction has been removed, why couldn't you inform me that the restriction was going to be applied so I don't put funds in the account.
7 octobre 2025
Avis spontané
Réponse : OhentPay Limited
Hi Oluyemi,
Thank you for sharing your feedback. We understand how concerning this experience must have felt.
Please note that an email notification was sent prior to the account restriction, requesting an updated proof of address as part of our routine compliance checks. This process is required by regulation to keep customer information accurate and secure.
We’re glad your account has since been reinstated, and we appreciate your patience during the verification process. We will continue working to improve our service experience. As always, kindly be assured that our support team is available to help with any questions or concerns.
If you need any other assistance, please reach out to us at support@ohentpay.com, via any of our verified social media handles, or through the in-app live chat.
Thank you.
OhentPay.
Satisfactory
6 octobre 2025
Avis spontané
Réponse : OhentPay Limited
Hi Andor,
Thank you so much for your feedback! We’re happy to hear that your experience was satisfactory. Your thoughts mean a lot to us. We’re always here to help!
OhentPay.
Don’t even think of using this useless…
Don’t even think of using this useless app, they will take your money and shut you out. If you doubt me, check their google reviews
1 octobre 2025
Avis spontané
Réponse : OhentPay Limited
Hello Victor,
We're sorry for the experience you had while trying to use your account. Be assured that we do not take customers’ money or shut anyone out of their accounts. We are a regulated financial institution, and all funds remain secure.
As part of our compliance obligations, we carried out a review process that required updated proof of address. An email was sent out to all customers ahead of this, but we understand it may not have been noticed at the time.
I’m glad to confirm that your documents have since been verified, the restriction lifted, and your account is now fully active for transactions.
We appreciate your patience while this was being resolved. If you ever run into any other issues, please don’t hesitate to contact us directly via email or in-app chat — we’re always here to help.
Thank you.
OhentPay.
What happened to my money?
I funded my account yesterday morning (29 September 2025) and wanted to use the money to pay workers but I could not. I kept receiving a message indicating that I am currently restricted from making payments. I sent an email to their support and was then informed that I needed to submit documents showing proof of my address before my account restriction can be lifted. I have been through this verification process before. Nevertheless, I immediately submitted two of the three documents they requested. They responded confirming that the documents were accepted and that their team will resolve the issue shortly. As at this morning, after 24 hours, the restriction has still not been lifted. I have since sent several emails but they refused to respond even as I write this review. Whilst I acknowledge the importance of undertaking regular customer reviews, but at no point was I informed of this ongoing review. Had I know, I would have ensured the review was completed before funding my account. It would seem that there are many other customers who have been placed in this precarious situation. I find this unacceptable and an abuse of trust. I requested that my money be refunded to the original account while the so called review is in progress and this request was also ignored. I strongly encourage customers not to fund their accounts with OhentPay until this so called review is concluded or they are able to resolve all pending issues with their customers. I am very disappointed and distressed by their actions.
29 septembre 2025
Avis spontané
Réponse : OhentPay Limited
Hello Prince,
Thank you for taking the time to share your feedback. We completely understand how it must have felt to be unable to access your funds when you needed them most.
For clarity, we did notify all customers via email about the ongoing review process and the requirement to provide an updated proof of address. This was part of our regulatory obligations, and the communication was sent out to ensure transparency and to minimise disruption.
We can confirm that your documents have been received and accepted, and the restriction on your account has been lifted. You can now complete transactions normally.
We value your patience and cooperation during this process. If you need any other support, please feel free to contact us anytime through support@ohentpay.com or directly via the in-app chat.
Thank you.
OhentPay.
8–12 Week Refund Promise Broken – OhentPay Still Silent
OhentPay is quick to play the good cop on review sites, but behind the scenes, they ignore emails and fail to return customers’ money.
Despite their public reply to my last review, my emails to their Complaints team have gone unanswered for over two (2) weeks. I do not rate their Support team as they are unprofessional and all they send is nothing but pre-written, robotic scripts, no real answers, no action, and no accountability.
The 8–12 week refund timeline they [OhentPay] themselves quoted has long expired. Yet they refuse to provide a reason for the delay in refunding me, an updated timeline, or even a valid UK / EU finacial services Regulation, Act, or Directive that references the mysterious “extended regulatory review” their x.com handler claims is holding my refund, despite a full account review and confirmed closure.
At this point, OhentPay’s behavior feels evasive, unprofessional, and worryingly close to financial misconduct. Customers deserve transparency and timely refunds, not excuses and silence.
It is troubling, and frankly hard to understand why their directors, Emmanuel Ogbodo and Obinna Williams Edoga, would allow such practices to continue under their watch.
OhentPay: stop hiding behind scripted responses and process the refund you owe.
15 septembre 2025
Avis spontané
Réponse : OhentPay Limited
Hello Ademola,
Thank you for your feedback. At OhentPay, customers’ funds are never withheld. Refunds relating to account closures, for example, must undergo mandatory regulatory checks before a refund is processed. These reviews are required of us as a regulated financial institution and, depending on their complexity, can sometimes extend the timeline.
We would also like to clarify that our Support and Complaint teams provide updates directly through our official communication channels. These updates are not scripted; they reflect the latest information from the team handling your case.
Your refund has not been overlooked, and we regret the delay in resolution. The relevant team is actively working to conclude the process, after which your funds will be returned to the original funding source.
Thank you.
OhentPay.
RELIABLE
Reliable, Trustworthy, Fast, Excellent Customer Service, not very good rates tho but Consistent. I remain here and wish you all growth.
19 septembre 2025
Avis spontané
Réponse : OhentPay Limited
Hello KC,
We’re delighted to know you find our service reliable and trustworthy, with fast delivery and excellent support. Thank you for your honest feedback on rates — we’ll keep working to improve while staying consistent. We’re excited to keep growing with you.
OhentPay.
Réponse : OhentPay Limited
Hey Fred,
Thank you for your review,💙 We’re glad to have you with OhentPay and appreciate your feedback.
OhentPay.
they are thieves
they are thieves. Dont put your money in this bank if you still need it.
Worst bank I have ever encountered. I had to get financial ombudsman involved to retrieve my funds.
10 septembre 2025
Avis spontané
Réponse : OhentPay Limited
Hi Damien,
Thank you for sharing your review. We would like to clarify that OhentPay is a regulated financial institution, and we do not hold onto customer funds. Transactions go through regulated processes, and in some cases, additional checks are required to ensure security and compliance. These checks are designed to protect both senders and receivers, not to deny access to funds.
We can assure you that we operate transparently, within regulations, and remain committed to making transactions as smooth and reliable as possible.
For direct assistance with queries, please reach out to us directly via the in-app live chat, support@ohentpay.com, or any of our verified social media handles so we can assist you.
Thank you.
OhentPay.
Too many red flags
This company has all the red flags. Why would you hold someone's money and ask them to bring the senders ID. It's the sending bank's responsibility to carry out such checks.
As a sender, why would I send my ID (like passport) to a receiver who I may not even trust with my passport details.
Back to the verification, why is it taking a wee to carry out basic verification that other companies complete in 5 minutes.
2 septembre 2025
Avis spontané
Réponse : OhentPay Limited
Hi Joe,
Thank you for raising this. We understand your concerns. To clarify, regulatory standards sometimes require us to request additional information to ensure the safety of transactions and compliance with financial regulations. While this may differ from other providers, our goal is always to protect both senders and receivers.
To help you get updates on your specific transaction, please reach out to us directly through suppot@ohentpay.com. Our team can trace your transaction and guide you through the verification process.
We appreciate your patience and understanding in this matter.
Thank you.
OhentPay.
Great reliable
7 septembre 2025
Avis spontané
Réponse : OhentPay Limited
Hello Victoria,
Thank you so much for your kind words! 💙 We’re glad to know you find our services reliable. Your trust means a lot to us.
OhentPay.
You lack a streamlined process …and customer service oriented
How do you deal with a customer for about 5 years and then start reviewing the person. Does it mean you lack transparency, integrity and accountability before approving a customer / client for transaction in the first place.
Other agencies carry out review for regulatory purposes from the on set. Then after you carried out the review, just few months ago (28 May 2025), I sent another money today (5 Sep 2025), you started carrying out review again, causing loses and emergency 🆘 to the people who ought to have received and use the money.
Yet, you do not have a complaint mechanism or process because I complained last but you did not follow it up or process it.
Why do you hold your customers hostage or to ransom unnecessarily.
5 septembre 2025
Avis spontané
Réponse : OhentPay Limited
Hello Brian,
Thank you for your feedback. We sincerely regret the inconvenience and stress this situation has caused.
Regarding the review process, our aim is always to ensure compliance with regulatory requirements and maintain the safety and security of all transactions. While some reviews are conducted during account setup, periodic reviews are necessary to continue safeguarding our customers and services.
We understand that this caused delays in your recent transaction, and we regret the impact it had on the recipients. We’re happy to confirm that your recent transaction has now been successfully processed.
We appreciate your feedback, as it helps us improve our processes and customer experience. If you have any other concerns or questions, please don’t hesitate to reach out via the in-app live chat or via support@ohentpay.com. We’re here to assist.
Thank you.
OhentPay.
Réponse : OhentPay Limited
Hello Tee,
We’re glad to know you found our service very efficient. We truly appreciate your feedback. 💙
Thank you.
OhentPay.
The transfer of fund to Niaja was very…
The transfer of fund to Niaja was very fast. And the exchange rate iwas better compared to other platforms.
I will recommend Ohen pay to my friends.
Welldone guys
24 août 2025
Avis spontané
Réponse : OhentPay Limited
Hello Sunny,
Thank you for sharing your experience! We’re delighted to know your transfer to Naija was fast and that you’re happy with our exchange rates.
We truly appreciate your recommendation and look forward to continuing to serve you.
OhentPay.
Quick and satisfactory delivery of…
Quick and satisfactory delivery service received. Thanks
18 août 2025
Avis spontané
Réponse : OhentPay Limited
Hi Aaron,
We’re delighted to know your delivery reached you quickly and met your expectations. We’re always here to make your experience even better.
Thank you.
OhentPay.
Because very helpful and honest app
15 août 2025
Avis spontané
Réponse : OhentPay Limited
Hey Ayodele,
We’re glad to hear you find OhentPay helpful and honest. We’ll keep working hard to provide the best experience. Thank you so much for your kind words.
OhentPay.
Ohentpay is just the best out there for…
Ohentpay is just the best out there for now. They seems to get it all working out
15 août 2025
Avis spontané
Réponse : OhentPay Limited
Hey Charbrl,
Thank you for your kind words! We’re thrilled to hear that you’re enjoying your experience with our service. We’ll keep working hard to make things even better.
OhentPay.
Review
This company are second to none allways there when you are needing them allways very helpfull, trust them 100% i would recommend, transfer fees are good no matter were you want to send money to.
Keep the good wokr up you guys am very happy i found you. Xx
13 août 2025
Avis spontané
Réponse : OhentPay Limited
Hey Carol,
We’re delighted to know you trust us and find our service helpful and affordable wherever you send money. Feedback like yours keeps us motivated to keep delivering the best experience possible. We’re happy you found us, too. Thank you for your feedback.
OhentPay.
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