Oh Sew Crafty Avis 

Amazing product from the samples received and amazing customer service with really fast delivery! Everything you could need in one place!

My order was dealt with swiftly with charm and very professionally, thank you. I was delighted with it.

I have ordered numerous times from Oh Sew Crafty, and every time, I have been left very happy :) Everything comes as described, and often arrives quicker than the expected delivery times! They have also recently amended an order for me a day after placing it, which I am incredibly grateful for! The prices are affordable, and the variety of products they offer are perfect for my millions of hobbies. They continue to be my favourite store to purchase supplies from!

I had an utterly terrible experience with this company. They shipped me the wrong colour fabric. I contacted them and said it didn't match what was on the website, but was assured that it WAS the correct item as they'd had to order it in special for me, and any differences were due to variation in lighting. They tried to guilt me into not leaving a negative review by saying they were a "small family business" and how negative reviews could damage their reputation. I fell for it hook, line and sinker. Their T & Cs say they won't accept returns or refunds on "custom cut fabric", so I took my lumps, washed what they sent, and cut a small 3 x 3 inch square from a corner to see if I could try and get it dyed to match the intended colour. I did ask them to consider re-taking their product photos because the fabric I'd been sent differed so drastically in colour from what I expected and I didn't want the same thing to happen to anyone else.

They said they would speak to their supplier. After not hearing anything for three weeks, I reached back out to see if they had an update (thinking maybe they would be re-taking the photos). They told me that their supplier had sent them samples which confirmed what I'd been correct -- they had sent me a completely different product. They didn't offer to send me the correct product or even a partial refund. They offered me a 5% discount (which was a total of £1.50), and when I expressed shock at this, they offered me 10% off a future order. So they sent me a COMPLETELY different item, gaslit me about what I was seeing (literally said salmon pink was the same as deep red, it was just the lighting making it look different), and their solution was for me to give them MORE money in the hopes that they might get it right next time? When I pointed out that their website states they will replace or refund incorrect items at their own cost, they told me that they couldn't do that for me as I'd washed the fabric and cut a small piece out of it. I only did this AFTER they assured me I'd been sent the correct product AND their terms said they wouldn't be able to refund me anyway. So basically, they created a situation where they could send me whatever they wanted, and if I wanted any redress, it would cost me more money! To say this is the worst customer service I'd ever received would be an understatement. I feel so foolish and like I've fallen for a complete scam. My advice: AVOID THIS COMPANY! They take no responsibility for their mistakes, disrespect and lie to their customers and then have the nerve to offer you "support" in the form of further lining their pockets. Such a horrible experience.

EDIT: Rather than responding to my emails, the company have chosen to respond to all the reviews I've left claiming to have offered/given me a full refund. Their comment below is a lie. They haven't offered me anything and I've not received a refund from them. It's not even like this is happening in quick succession -- their comments were made an hour apart. In that time they could've reached out to me, but didn't. Please do not trust this company.

Lovely selection of all haberdashery and particularly materials. Very happy with customer service.

I ordered some quilted fabric (£5.83) and 3 reels of thread (£4.74). Packing and post was £4.95. 'Oh Sew Crafty' sent me an email letting me know the fabric was out of stock. Therefore I was spending (with P&P) £9.69 on 3 reels of Gutterman thread. I felt i wouldnt order anything else from them. Yet it actually got worse as they didn't refund the £5.83 for the quilted fabric. So i paid £17.65 for 3 reels thread. 'Crafty' is a good name for this company, and 'Oh Sew Crafty' is even better. Please remember this name and my experience. (Just spotted this in case anyone queries total of £17.65 .. Oh Sew Crafty added £2.13 VAT on top of other charges).
Oh Sew Crafty have responded to the above review and told me they have refunded me for the fabric and the VAT charge was not on top of the total charge but part of it. I did understand that the VAT was part and only mentioned it so the figures i gave were correct. They have not refunded me for the fabric, and I can read my bank statements.

Fabulous website, easy to find everything you need as well as things you didn't know you needed! Super choice of all sewy and crafty items. Great service, quick delivery and quality products. Excellent customer service; Royal Mail lost the parcel and there is a replacement being shipped. Highly recommended.

I mistakenly re-ordered the same fabric twice. I emailed immediately and had a reply almost immediately confirming the cancellation of the 2nd order. What amazing customer support.

Company needs to correctly label colours. Their site shows a roll of pure white velvet but when it arrived it was pale blue. They don't accept returns on the basis that cut from the roll is a cut to order. Have 2m of unusable pale blue velvet now.

EDIT in Response to ohsewcraftys response: I did email you. Below is the email reply I got back basically telling me I should have ordered a sample first.

Thank you for your message.

I'm sorry to hear the fabric wasn't suitable for your project.

I have checked your order and can confirm that the correct white colourway was supplied. As the fabric has been cut to your requested length, it is a cut-to-order item and is therefore not eligible for a refund unless it is faulty or supplied incorrectly.

As colours can appear differently depending on screen settings, lighting and monitor resolution, we always recommend ordering samples before purchasing larger quantities to ensure the colour is suitable for your needs.

Kind regards,

Sapphire

This was the worst and most unusual customer service experience I've ever had. I ordered fabric to make samples for a new product and one of the four fabrics I ordered arrived with black marks on it, and I still haven't received a response about that issue almost 3 weeks later. On top of that, all the fabrics were cut very uneven and jagged, as though they had been roughly hacked at.

I also received no response to either of the two emails I sent, despite trying to resolve the issues directly. My delivery instructions were ignored, which added to the frustration. When I finally found a way to get in touch via WhatsApp, the messages I received were unprofessional and did nothing to reassure me that my concerns were being taken seriously.

Overall, I understand that mistakes can happen and that damaged products are sometimes unavoidable. However, the lack of communication and poor customer service were extremely disappointing, and I would not order from this company again.

I have just received an order from this company and I didn't get the amount I ordered. Upon receiving the fabric, I decided it did not meet my requirements so I contacted them and asked if I could return the fabric and have a refund or credit note. Their communication was speedy, positive and first class and I will have no hesitation in using them again very soon.

Whether on ebay or their website, this company always provides a great service, the fabric and haberdashery are always as expected. Prices great on the website. Communication is excellent.
I've purchased many items over the years never disappointed.

Staff always friendly and very helpful orders packed with great care and dispatched quickly, any problems the staff deal with quick professionalism always shop with them

Fantastic fabrics and customer service. Prices are fab! I will always use this store.

Love this website. Just ordered different colour glitter fabric it’s amazing. Super fast delivery too

Last 2 orders I’ve had problems, whilst I cannot fault the quality of the fabric, the communication is very bad. Would be more helpful if the phone was answered and they phoned the customer if items out of stock, instead of sending emails. I was missing an item and had to send photos of items received, packaging and label, not sure what this achieved, after several days and emails I was told they were waiting for the item to arrive, do they not communicate with each other? Not what I would really expect from a family business! Not sure I will order again to stressful an experience. I have given 2 stars as the fabric was fine otherwise it would have been none.

Placed an order on Saturday. It qualified for free delivery but I paid for a faster service. It was delivered the following Friday, so not that fast at all. 4 overlocker threads were missing (in a colour I desperately need but can’t get elsewhere) and I received 1 tailors chalk, having ordered and paid for 6. I worked in e-commerce customer services for years so I’m well aware that things do go wrong sometimes. However, in my opinion, it is how you resolve the issue that counts. I could not get through on the telephone despite trying countless times, so I emailed. I was very conscious of the time as I believe they shut at 4pm on a Friday & I desperately needed this thread for weekend. I received an email asking me to photograph what I had received so I quickly replied explaining that the items were missing and photos are only of assistance if the items are damaged. But no, they can’t/won’t help until I’ve sent photos of the items received! How on earth does that prove that items are missing? Unbelievable. Anyway, it was getting close to 4pm & I just knew they were stalling so they didn’t have to deal with it before closing. They don’t open again until Wednesday so my project is now going to be delayed by yet another week. And that’s if I’m lucky and they deal with it immediately then. I was so pleased to have found this website last week, but I won’t be ordering from them again.

Excellent customer service, great communication. Online shopping experience: webpage has great selection of fabrics and tools for any level of sewist at excellent prices.

Item ordered not in stock but was informed very quickly and given options. Will wait for item to be restocked and sent and review again but so far would recommend

I have ordered through OhSewCrafty many times over the years, and unfortunately their service (and customer service) had become, quite frankly, awful of late.

Last month I waited over a week for an order to dispatch, so I politely emailed to ask what was going on, to recieve a response saying 'Hello, This has been dispatched'. Im not kidding. That was it. I replied asking for an explanation of why this had been delayed so much compared to their "next working day dispatch" claimed on their website, and got completely ignored.

When the order did arrive, most of it was cut so wonky that i lost a good 3-4 inches on each piece trying to straighten it up, and one piece had a very obvious fault in the fabric itself.

Another order less than a month later, dispatch was much faster this time, yay! However 3 days after i recieve the dispatch email, tracking shows that Royal Mail still have not received the order. So, i once again send a polite email asking if they could have a look and see what's gone wrong and they reply "This is currently awaiting the first scan with the courier. Once this has been completed, you will see further movement" ...

I am well aware of what it means, I am asking YOU why this has occurred because either you have not released my order to Royal Mail when it should be delivered by this point, or it has been lost! Both of which are your responsibility as the sender, to investigate.

I don't know what on earth has happened with you guys lately, but maybe this selection of poor reviews should be taken into consideration ASAP, because whoever is in charge of your customer service is sorely in need of training.