The staff at Oka Chelsea have gone above and beyond to help us throughout the purchase and delivery of our sofa From being flexible with how long they would need to hold the sofa in the warehouse f... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ross was an amazing help to us today - the best service we've received in an OKA store to date. He was friendly and very knowledgeable - providing considered, honest and good advice - allowing you to... Voir plus
L'entreprise a répondu
This store sells attractive designs for the home. I bought some lovely wine glasses to give as a gift to friends abroad, but then decided that it would be too problematic to transport them, and Maria... Voir plus
L'entreprise a répondu
Well presented excellent furniture in the Chelsea store with helpful staff, however, badly let down by the appalling delivery service of our garden furniture. After a few changed delivery dates we had... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Coordonnées de contact
155-167 Fulham Road, SW3 6SN, London, Royaume-Uni
- +44 20 7581 2574
4,5
Excellent
338 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
5 star service in store - Chelsea
Cushion combinations , and the wider world of interior design, stress me out big time ! All my fears were laid to rest by Ross whose profound knowledge and super-kind nature solved my living room design crisis ! Thank you Ross - you are a superstar and a hugely valuable asset to Oka . Very happy customer !
Oka needs to get rid of their unfair and illogical click and collect delivery charges when there are clearly internal stock deliveries to store .
5 mai 2026
Avis spontané
Réponse de OKA - Chelsea
Dear Michael
Thank you for your kind words. We’re delighted to hear that your visit to our Chelsea store was such a positive experience and that Ross provided attentive and helpful guidance while choosing your cushions. It’s great to know the additional information you were given proved valuable.
Your comments regarding click and collect have been noted and passed to the relevant teams for review.
We greatly appreciate your feedback.
Kind regards
OKA
Holly Kauder looked after me extremely…
Holly Kauder looked after me extremely well, and was very efficient in dealing with a delivery glitch. She is an amazing addition to the Oka team in your flagship shop on the Fulham road.
1 mai 2026
Réponse de OKA - Chelsea
Dear Eve
We’re are sorry to hear that you had an issue with your delivery, but are delighted to hear that you received such lovely and helpful service from Holly during your visit to our Chelsea store. It is always rewarding to know our team delivers the attentive and personalised service we aim for.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Réponse de OKA - Chelsea
Dear Mark
Thank you for your wonderful review! We're delighted that you enjoyed your experience in our Chelsea store and found our team to be helpful. Providing exceptional service and quality products is our top priority, and we're so happy to know we met your expectations.
We hope to welcome you back again soon!
Warm regards
OKA
Sarita in the Chelsea store was a…
Sarita in the Chelsea store was a pleasure to work with. Not only has she got a great eye for design, but she went out of her way to assist us in our search for the right pieces for our home, and was consistently professional and knowledgeable. I cannot recommend a highly enough and look forward to working with her in the future.
24 avril 2026
Avis spontané
Réponse de OKA - Chelsea
Dear Philippa
Thank you for your wonderful review. We’re delighted to hear that your visit to our Chelsea store was such a positive experience and that you received attentive and helpful guidance from Sarita. It’s great to know that her knowledge and expertise proved valuable.
We truly appreciate your feedback and look forward to welcoming you back soon.
Kind regards,
OKA
Holly Kaulder at OKA could not have…
Holly Kaulder at OKA could not have been more helpful.
She made the whole ordering process so easy from start to finish.
The delivery team were brilliant and kept us updated as to when the furniture would be delivered.
The products are good quality .
I would definitely recommend shopping with OKA
29 avril 2026
Avis spontané
Réponse de OKA - Chelsea
Dear Patricia
Thank you for your lovely review. We are delighted to hear about your positive experience at our Chelsea store and your wonderful comments about Holly, it's lovely to know that she provided you with such exceptional service.
We are also pleased that you received an email from our delivery partner so promptly and hope that you are happy with your purchase.
Your recommendation is greatly appreciated.
Warm regards
OKA
I did my pre shopping checking that…
I did my pre shopping checking that what i wanted was in store
When I got there only 2 of the 8 items that I wanted where in stock
It goes with out saying that I wasn't very happy
I was then told that the manager didn’t up date the stock data on the website
Nevertheless the young guy at the cushion department was very helpful and we did find some valid alternatives
But not really what I wanted
As I came from Italy to by my cushion covers I had to do with what was in stock
25 avril 2026
Réponse de OKA - Chelsea
Dear Lulu
Thank you for sharing your review. We regret that you found so few items from your online check in our Chelsea store, especially as you travelled from Italy. The stock information is updated daily, and it is recommended, on our website, that the store is contacted prior to visiting to confirm the product(s) are still available.
We are pleased to hear that our team member, Ross, was able to provide his expert guidance while choosing your alternative cushion covers and we hope that they will enhance your space.
We apologise for the inconvenience caused and should you require any further assistance, please do not hesitate to contact our Customer Service team on 03330 042 042, who will be happy to help.
Kind regards,
OKA
Réponse de OKA - Chelsea
Dear PZ
Thank you for taking the time to share your kind review. We’re so pleased to hear you’re happy with both the service and your item.
Your feedback means a lot to us and we hope to welcome you back again soon.
Kind regards,
OKA
Oka Chelsea
Ross at Oka Chelsea was absolutely brilliant and really went out of his way to help us. He took the time to find cushion palettes and styles that worked for what we needed, and made the whole process feel much easier. He was patient, knowledgeable and genuinely helpful throughout. Fantastic customer service — thank you, Ross!
25 avril 2026
Avis spontané
Réponse de OKA - Chelsea
Dear Customer,
Thank you so much for your kind feedback. We’re delighted to hear about your experience in our Chelsea store, and we’ll be sure to pass your lovely words on to Ross and the team.
It’s wonderful to know you felt so well supported, and we hope to welcome you back again soon.
Kind regards,
OKA
Réponse de OKA - Chelsea
Dear Vina,
Thank you for your kind feedback. We’re so pleased to hear about your visit to our Chelsea store, and we’ll be sure to pass your comments on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Réponse de OKA - Chelsea
Dear Paula,
Thank you for your kind feedback. We’re delighted to hear about your experience in our Chelsea store, and we’ll be sure to pass your comments on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Réponse de OKA - Chelsea
Dear Cem
Thank you for taking the time to share your review.
We are sorry to hear of the difficulties you experienced with your delivery, and are pleased that our Chelsea store and customer service team were able to resolve the situation promptly and to your satisfaction.
We thank you for your feedback and apologise for your inconvenience.
Kind regards
OKA
We bought a lovely rug from Oka
We bought a lovely rug from Oka. Thank you. The delivery arrangements were superb
3 avril 2026
Réponse de OKA - Chelsea
Dear Anne
Thank you for your review. We're so happy to hear that you love your rug and we are pleased that your delivery went smoothly.
We truly appreciate your feedback.
Kind regards
OKA
Returned a couple of cushion covers I…
Returned a couple of cushion covers I had bought online by visiting the store where v helpful staff member initiated a refund by emailing customer service dept .Am v happy with all the other cushions I bought . Website easy to navigate and save favourite items when browsing . Overall a very good experience with Oka
1 avril 2026
Réponse de OKA - Chelsea
Dear Orla
Thank you for taking the time to share your review. We are glad the team in our Chelsea store were helpful in processing your return, and we are delighted that you are pleased with your other cushions and found our website easy to use.
We appreciate your feedback and hope that you will visit us again soon.
Kind regards
OKA
Lovely branch of OKA
Lovely branch of OKA ! The girls in there are so helpful and kind
And the shop stocks the most wonderful selection of their goods !
19 mars 2026
Réponse de OKA - Chelsea
Dear Mrs Beresford-Wylie
We appreciate your kind words about our Chelsea store and the team's helpfulness, providing exceptional service is our top priority. We are also pleased that you enjoy the wonderful selection of goods we stock.
We look forward to welcoming you back again soon!
Kind regards
OKA
Very helpful and friendly staff
28 mars 2026
Réponse de OKA - Chelsea
Dear Sandra
Thank you for your lovely review. We’re delighted to hear you had such a great experience at our Chelsea store and found the team there friendly and helpful.
Your feedback means a lot to us.
Kind regards,
OKA
Excellent service
24 mars 2026
Réponse de OKA - Chelsea
Dear Rachel
Thank you for your kind words. We’re so pleased to hear you had a positive experiences with us, and we really appreciate your support.
We look forward to welcoming you back again soon.
Kind regards,
OKA
Mislead be the sales women
I was given a gift, 2 beautiful bowls but there were blue and everything in my house is not blue. I was also given the receipt without price on it, so I could exchange it if needed.
So, we decided to exchange the bowls, for something that will suit our house. We got to the shop and we were told (by mature sales assistant) that the total was £85, we spent time to look for an item of £ 85, just to be told by different sales person that the total 85 x 2. The women then disappeared as she was misleading us from the start. Then we had to spent the time again to look for different items.
Just to let you people know that be on top of the things as they are there to screw you up.
29 mars 2026
Avis spontané
Réponse de OKA - Chelsea
Dear Steven,
Thank you for your review. We are very sorry to read about your experience in store and sincerely apologise for the confusion caused during your visit.
We understand how frustrating this must have been, particularly after spending time selecting an item based on the incorrect information provided. This is not the standard of service we expect to deliver.
Your feedback has been shared with the relevant store team so that this can be reviewed and addressed.
Kind regards,
OKA
Your store is done very well
Your store is done very well - and a good experience to take clients - who always end up buying more. I just think you tick a lot of boxes
24 mars 2026
Réponse de OKA - Chelsea
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you enjoy bringing clients to our Chelsea store and that it continues to provide such a positive experience.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
Very professional service
17 mars 2026
Réponse de OKA - Chelsea
Dear Maria,
Thank you for your review. We’re so pleased to hear about your experience in our Chelsea store, and we’ll be sure to pass your feedback on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Laura was very helpful
Laura was very helpful - helping me select cushions and lamps for a sitting room and bedroom. However what was disappointing was that 2 days later I find that most of the cushions and 2 of the lamps and shades were substantially reduced in the sale! She must have known that was about to happen. The savings would have been considerable - several hundred pounds.
17 mars 2026
Réponse de OKA - Chelsea
Dear Gillian,
Thank you for taking the time to share your feedback. We’re pleased to hear about your experience with Laura in our Chelsea store, though we’re sorry to learn of your disappointment following your purchase.
We understand how frustrating this must feel, and we appreciate you bringing it to our attention. Your comments will be shared with the relevant team for review.
Kind regards,
OKA
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.