Eglee, Home Stylist at the OKA Guildford Store, recently advised us on a chest of drawers for a master bedroom renovation project, as well as the choice of a rug for the dining area of our kitchen. Eg... Voir plus
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Ottie at the Guildford store could not have been more helpful. So kind and patient and took the trouble to go through options for me and arranging a local courier to bring me my coffee table
L'entreprise a répondu
Customer service is top notch at the OKA in Guildford. Ottie and Caroline were particularly helpful. From sorting a last minute online cancellation and refund to expert advice on the right shade for m... Voir plus
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Very helpful staff (Diane). We went in to browse. Saw some bed headboards and a series of prints which we liked. Received excellent advice and suggestions. Bought nine framed prints and will definitel... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
Coordonnées de contact
Tunsgate Quarter, GU1 3QY, Guildford, Royaume-Uni
- +44 1483 906287
4,8
Excellent
375 avis
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A gorgeous floor cushion
A gorgeous floor cushion. Fits beautifully with our other furnishings. Wonderful staff at OKA in Guildford. We have since been back to order somer dining chairs. Such a tempting shop.
15 août 2026
Réponse de OKA - Guildford
Dear Mrs Rayner
We're so pleased to hear how much you're enjoying your new floor cushion and that it complements your home beautifully. It's wonderful that our team at the Guildford store provided such a positive experience, leading you to return to purchase dining chairs We appreciate your kind words and hope you continue to find tempting items with us!
Best wishes
OKA
The Sales assistant was lovely,
The Sales assistant was lovely,. Helpful kind and polite. A joy to shop there.
15 août 2026
Réponse de OKA - Guildford
Dear Customer
We're so pleased to hear that you had such a positive visit to our Guildford store and found our team to be helpful, kind, and polite. It's wonderful to know that your shopping experience was a joy. Thank you for your kind feedback.
Best wishes
OKA
Eglee in the Guildford store was a superstar
Eglee in the Guildford store was really helpful. She sent mock ups based on photos of our room. We wouldn't have bought the rug without her input
15 août 2026
Avis spontané
Réponse de OKA - Guildford
Dear Mary
Thank you for your wonderful feedback. We're so pleased to hear about your positive experience in our Guildford store. It's fantastic to know that Eglee's input was so valuable in helping you choose the perfect rug for your room. We truly appreciate you sharing your experience.
Warm regards
OKA
The great first purchase!! staff were incredibly helpful and…
The staff were incredibly helpful and went well out of their way to provide information for us. The delivery was excellent and the product was out of this world! Very pleased!!
11 août 2026
Réponse de OKA - Guildford
Dear Garry
Thank you for taking the time to leave such a wonderful review. We're absolutely delighted to hear about your experience with our Guildford store and are so pleased to hear that our team went above and beyond to assist you, they will be thrilled to receive your feedback.
Your comments mean a great deal to us and we look forward to welcoming you back again soon.
Best wishes
OKA
We received amazing customer service…
We received amazing customer service from Charlotte in the Guildford store. She was really knowledgeable about the stock and was able to make great suggestions pairing different colours and designs. Her expertise was greatly appreciated
4 août 2026
Avis spontané
Réponse de OKA - Guildford
Dear Nikki,
We’re so pleased to hear that Charlotte provided such helpful advice during your visit to our Guildford store.
It’s lovely to know her product knowledge and styling suggestions made such a difference. We’ll be sure to pass your kind feedback on to Charlotte and the team.
Kind regards,
OKA
Diana from your Guildford branch was…
Diana from your Guildford branch was very helpful in helping me choose a colour for my cushions.
5 août 2026
Réponse de OKA - Guildford
Dear Caroline
Thank you for your sharing your kind words. We are so pleased to hear that Diana was able to assist you in selecting the perfect colour for your cushion covers, and we hope you are delighted with your choices!
Best wishes
OKA
Dog Bed pad and cover
When I rang to order the pad and cover the staff there – Carolyn in particular – could not have been more helpful and went off to search for the product. They then sent it to me and it arrived promptly. I do not think this product is as good as its predecessor. Previously the dog bed had a softer squishy pad and then a Valure cover with some chain stitch embroidery in each corner. The new dog bed pad is heavy and cumbersome and much less easy for an animal to get comfortable in. I strongly suggest that Oka move back to the original design which was much more fit for purpose.
2 août 2026
Réponse de OKA - Guildford
Dear Paula
We are so pleased to hear our Guildford team provided such excellent service and that your order arrived promptly.
We appreciate you taking the time to share your detailed feedback regarding your recent purchase of our pet cushion and understand your concerns about the new product's design compared to its predecessor.
We will certainly pass your suggestion to the relevant team for review. Your insights are crucial as we continuously strive to improve our offerings.
Kind regards
OKA
Charming, engaging & throughly delightful
Throughly enjoyed looking around store. Sales assistant Danielle was particularly charming, engaging & throughly delightful. Very helpful, finding matching set of frames as one I found was damaged. Experience made all the more enjoyable from interaction.
31 juillet 2026
Réponse de OKA - Guildford
Dear Mrs Wylie
We are delighted to hear that your visit to our Guildford store was so enjoyable and that Danielle made such a positive impression. It's fantastic to know that her charm and helpfulness contributed to a delightful experience.
We truly appreciate your kind words and hope that you will visit us again soon.
Warm regards
OKA
Lovely shop with beautiful displays.
Lovely shop with beautiful displays.
Friendly and able staff
31 juillet 2026
Réponse de OKA - Guildford
Dear Norma
We’re delighted to hear that you enjoyed your experience in our Guildford store and that our team were so helpful during your visit. It’s wonderful to know you enjoyed exploring the store and we hope that you are happy with your purchase.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Best wishes
OKA
What a beautiful shop full of objects of desire…
What a beautiful shop. Full of gorgeous furniture, homeware and objects of desire! The staff were friendly and just the right level of attentive. Nicky was great, very professional and I loved her attention to detail checking that all my glassware was perfect.
3 août 2026
Avis spontané
Réponse de OKA - Guildford
Dear Zoe
We're so pleased you enjoyed your visit to our Guildford showroom and found it to be filled with lovely items. It's wonderful to hear the team provided such friendly and attentive service, and we're especially glad to know Nicky checked that your glassware was in perfect condition.
Your kind words are greatly appreciated, and we look forward to welcoming you back again soon.
Warm regards,
OKA
Andrea Cudd was absolutely amazing
Andrea Cudd was absolutely amazing! She understood exactly what we were looking for!
2 août 2026
Avis spontané
Réponse de OKA - Guildford
Dear Mehak
Thank you for your lovely feedback! We are so pleased to hear that you had such a positive experience in our Guildford store and received excellent service from Andrea, who understood your needs perfectly.
Your kind words are greatly appreciated and will be shared with Andrea, and the wider team.
Warm regards
OKA
Very helpful staff
Very helpful staff. Even followed up with new coffee tables that have been brought out since our visit as we couldn’t find one 😊
29 juillet 2026
Réponse de OKA - Guildford
Dear Happy
We're so happy you had a great experience with our Guildford team and received such friendly and helpful service. We always aim to assist our customers in finding exactly what they need.
Thank greatly appreciate you sharing your feedback and hope to welcome you back again soon!
Best wishes
OKA
Helpful staff and resolved queries…
Helpful staff and resolved queries quickly and without any questions
22 juillet 2026
Réponse de OKA - Guildford
Dear Nader
Thank you for taking the time to leave your review. We’re delighted to hear that you had such a positive experience in our Guildford store, and we'll be sure to pass your kind comments on to the team.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
I exchanged and got refunds and the…
I exchanged and got refunds and the Guildford staff was very kind helpful and patient
25 juillet 2026
Réponse de OKA - Guildford
Dear Olivia
We are so pleased to hear that our Guildford team was able to assist you with your exchange and refund. It's wonderful to know that their kindness, helpfulness, and patience made a positive impression.
Thank you for sharing your experience.
Kind regards
OKA
Very efficient and friendly.
20 juillet 2026
Réponse de OKA - Guildford
Dear Mrs Fawcett
We're so pleased to hear that you found our Guildford team to be both efficient and friendly. We always aim to provide excellent service, and your feedback is truly appreciated.
We look forward to welcoming you back again soon.
Kind regards
OKA
Excellent service.
Excellent service.
The staff at Knutsford and Guildford were exceptional,
They couldn’t have done more.
21 juillet 2026
Réponse de OKA - Guildford
Dear Hanabana
We are so pleased to hear that our teams in Knutsford and Guildford provided you with such exceptional service. It's truly rewarding to know they made such a positive impression.
Thank you for taking the time to share your wonderful feedback.
Warm regards
OKA
Amazing showroom with helpful staff
I’ve had a wonderful experience buying furniture and art at the shop. Had a very helpful consultant as well. Would not have bought half of the stuff without seeing it face-to-face.
26 juillet 2026
Réponse de OKA - Guildford
Dear Customer
We are so pleased to hear you had such a wonderful experience finding furniture and art work at our Guildford store. It's fantastic that Diana was able to assist you so effectively, and we agree that seeing our products in person can make all the difference.
We thank you for choosing to shop with us and we hope you enjoy your new pieces for many years to come!
Best wishes
OKA
Réponse de OKA - Guildford
Dear Louise
Thank you for taking the time to share your feedback. We are sorry to read your comments and appreciate how frustrating it is to be waiting for an order.
We can see that your throw was out of stock when your order was placed and apologise that the expected due date was a little later than originally expected. We do hope that you found our emailed updates helpful during this time.
We hope that you are happy with your throw and thank you for your patience. Should you require any further assistance, please do not hesitate to contact our Customer Service team on 03330 042 042, who will be happy to help.
Kind regards,
OKA
Annoying
Nicky in Guildford store was very helpful and gave helpful advice too . Only disappointment was unfortunately the Fletcher sideboard was damaged at the warehouse and I would like to have been told how long it would be ,before next delivery .
23 juillet 2026
Réponse de OKA - Guildford
Dear Angela,
We’re pleased to hear that Nicky was able to help and offer useful advice during your visit to our Guildford store.
We’re sorry for the disappointment caused by the delay with your sideboard. If you need any further support, please contact our Customer Service team, who will be happy to help.
Kind regards,
OKA
Fantastic service from Diana
Fantastic service from Diana. Hugely helpful!
26 juillet 2026
Avis spontané
Réponse de OKA - Guildford
Dear Customer
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Diana made your visit to our Guildford showroom such a positive experience. We’ll be sure to pass your kind words on and hope that you will visit us again soon.
Warm regards
OKA
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