The staff at your Guildford branch are lovely-they talked me through my order and processed it all for me. For some reason the order did not go through so your staff in Bath completed the order. The d... Voir plus
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A brilliant in store experience in Oka Guildford. A huge thank you to Danielle Elliott for whom nothing was too much trouble. I needed a delayed delivery slot that I was not able to book online… Danie... Voir plus
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We have never shopped from Oka before, but taking the final plunge was easy - we had some great help from Ottie. She was friendly, responsive and ultimately incredibly helpful with our purchase. Reall... Voir plus
L'entreprise a répondu
The in-store team at Guildford were great. What lets you down is your delivery partner DPD. DPD lost my £400 order and it had to be repurchased and sent out. Change your delivery partner. DPD is shock... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
Coordonnées de contact
Tunsgate Quarter, GU1 3QY, Guildford, Royaume-Uni
- +44 1483 906287
4,8
Excellent
272 avis
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I went to the Guildford store to…
I went to the Guildford store to enquire about the Floren coffee table which I saw online. A £900+ purchase.
The service in the store was excellent and the quality of the table was too so I placed an order.
After the order was placed it has been a disaster: the order was delivered with only the coffee table legs, no top. Then I complained about this and rejected the failed delivery. Helpfully the person on the phone refunded the delivery fee and reiusssd the delivery. But they didn’t provide any details that the table was now out of stock and wouldn’t be delivered for another month! I then waited weeks and heard nothing about the new delivery despite calling twice.
I then gave up and cancelled the order rather than being stuck in limbo.
Great products, terrible reliability of service and delivery.
20 septembre 2025
Réponse de OKA - Guildford
Dear Dharmesh,
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced following your order for the coffee table.
While we are pleased to hear that you received excellent service in our Guildford store, we fully understand how disappointing it must have been to face such difficulties with the delivery and communication afterwards. This falls short of the high standards we set for both our customer service and delivery experience.
Your feedback has been shared with our fulfilment and delivery teams to help prevent similar issues in the future. We appreciate you taking the time to bring this to our attention and regret that this experience has not reflected the quality you rightly expect from OKA.
Kind regards,
OKA
Absolutely superb service
Absolutely superb service - Pollyanna and Danielle were exceptional. Really helped us with advice and went above and beyond to help! Thank you so much!
20 septembre 2025
Réponse de OKA - Guildford
Dear Lisa,
Thank you for your wonderful review. We’re so pleased to hear you received such superb service from Pollyanna and Danielle at our Guildford store. Your kind words mean a lot, and we’ll be sure to share your feedback with them both.
Kind regards,
OKA
I was in Oka for some of your lovely…
I was in Oka for some of your lovely flowers! I found a display in the winter magazine & vey helpful Young lady
Put it all together for me.
I now have the look that I wanted in my lounge so thank you what was as usual a supper experience.
Mrs Golden.
17 septembre 2025
Réponse de OKA - Guildford
Dear Mrs Golden,
Thank you for your wonderful review. We’re delighted to hear that our Guildford team helped you recreate the beautiful floral display from our magazine and that you’re so pleased with how it looks in your lounge. It’s lovely to know your visit was such a great experience.
Kind regards,
OKA
Beautifully layed out store and staff…
Beautifully layed out store and staff very friendly and helpful
9 septembre 2025
Réponse de OKA - Guildford
Dear T. Moore,
Thank you for your lovely review. We’re delighted to hear you enjoyed your visit to our Guildford store and found both the layout and our team so welcoming and helpful. Your feedback is greatly appreciated.
Kind regards,
OKA
The staff at the Guildford store are so…
The staff at the Guildford store are so pleasant and helpful, especially Will and Eglee, they provide great advice and are very friendly. The store is impeccable and makes me want to buy everything.
25 août 2025
Réponse de OKA - Guildford
Dear Liz,
Thank you for your wonderful review. We’re delighted to hear you received such great advice and friendly service from Will and Eglee at our Guildford store. It’s lovely to know you enjoyed the impeccable presentation of the store too — your kind words will be shared with the team.
Kind regards,
OKA
Réponse de OKA - Guildford
Dear Mr Cook,
Thank you for your kind review. We’re delighted to hear you received great service from Fiona at our Guildford store — your feedback will be shared with her and the team.
Kind regards,
OKA
Helpful Store Assistants
The staff were ultra helpful and friendly. The store was beautiful
28 août 2025
Réponse de OKA - Guildford
Dear Miss Kemsley,
Thank you for your lovely review. We’re so pleased to hear you found our Guildford team so helpful and friendly, and that you enjoyed visiting our beautiful store. Your kind feedback is greatly appreciated.
Kind regards,
OKA
Love coming into your store always
Love coming into your store always. Shame the yellow pot candle not in stock but happy with the teal one instead….. was most grateful for beautiful Guildford shop gift wrap as it was a friend’s gift and we both love OKA!
21 août 2025
Réponse de OKA - Guildford
Dear Marie-Claire,
Thank you for your lovely review. We’re so pleased to hear you always enjoy visiting our Guildford store and that the team helped you find the perfect alternative candle — beautifully gift wrapped too! It’s wonderful to know both you and your friend love OKA.
Kind regards,
OKA
Bought some cushions promised by the…
Bought some cushions promised by the end of July. Now not due until mid September.
6 juillet 2025
Réponse de OKA - Guildford
Dear Gary,
We’re sorry your cushions were delayed beyond the original expected date. Unfortunately, on rare occasions, stock can arrive later than planned. We can see that your order is now due very shortly and will be dispatched as soon as it arrives.
Thank you for your patience.
Kind regards,
OKA
Oka what’s a spacious beautiful shop?
Oka what’s a spacious beautiful shop?
Quality products
A mixture of prices
Staff are really helpful
I’m really enjoying my new product
I was able to get it from a sale price, which was fantastic
Highly recommend them
9 août 2025
Réponse de OKA - Guildford
Dear Karen,
Thank you for taking the time to share your feedback. We’re so pleased you enjoyed your visit to our Guildford store and that our team made your experience a positive one. We hope your new piece brings you lots of enjoyment.
Kind regards,
OKA
High quality products and great customer service
What a fabulous store. Today was my first visit to the Guildford store but it won't be my last. Really lovely and good quality furniture, soft furnishings and faux flowers and plants. Bought a couple of great quality cushion covers and feather and down pads and received excellent service.
13 août 2025
Réponse de OKA - Guildford
Dear Debra,
Thank you for your lovely review. We’re delighted that you enjoyed your first visit to our Guildford store and were pleased with both the products and service you received. We look forward to welcoming you back again soon.
Kind regards,
OKA
Réponse de OKA - Guildford
Dear Yianna,
Thank you for your lovely feedback. I’m delighted to hear you received such great service from everyone at our Guildford store.
Kind regards,
OKA
Wonderful service and a nice product for interior design!
Many thanks for great patience and time to the team in Guildford - Danielle (hope I spelled the name somewhat correctly), who assisted in pre-purchase testing of a table lamp base and even offered a new lamp from their warehouse to compare and choose the best colour of the leather, and to another lady a few days after who played along trying to pick a perfect match of a shade to the lamp. Wonderful service and a nice product for interior design!
2 août 2025
Avis spontané
Réponse de OKA - Guildford
Dear Yana,
Thank you for your kind words. We’re delighted to hear that Danielle and the team in Guildford took such great care in helping you find the perfect lamp and shade combination. Your comments will certainly be shared with them.
Kind regards,
OKA
Excellent Service
Thank you so much for such a wonderful experience yesterday choosing new cushions for my settees.
30 juillet 2025
Réponse de OKA - Guildford
Dear Diane,
Thank you for your lovely review. We’re delighted you enjoyed your visit to our Guildford store and had a great experience choosing your new cushions.
Kind regards,
OKA
I visited the Guildford branch today…
I visited the Guildford branch today 20th July 25, and the sales assistant was very attentive and willing to help. She went above and beyond by offering to wrap the item I bought which was a gift for my sister. Very kind !
20 juillet 2025
Excellent service provided by the staff…
Excellent service provided by the staff at Guildford and my lamp arrived on time having been posted to my home.
11 juillet 2025
Réponse de OKA - Guildford
Dear Sue,
Thank you for sharing your experience. We’re delighted to hear that our Guildford team looked after you so well and that your lamp arrived promptly.
Kind regards,
OKA
FIRST CLASS SERVICE
What a wonderful shopping experience I had recently shopping at the Guildford store.
The sales associate named Dianna that assisted me was first class. I purchased lots of pillows, lamps and artificial flowers and her eye for detail was outstanding.
It made my day with Dianna helping me.
2 juillet 2025
Avis spontané
I had made a click and collect order
I had made a click and collect order, in person at the Guildford store, I am still awaiting my order which should have been sent to the Guildford shop within a week however it has been over 3 weeks i am having to chase this on a weekly basis.
Since the outsourcing of deliveries and the new warehouse the service has deteriorated some what.
5 juillet 2025
Réponse de OKA - Guildford
Dear Susan,
Thank you for getting in touch and for your patience while we’ve been looking into your Click & Collect order.
We are very sorry for the delay and for the inconvenience this has caused you. Our delivery partner has now confirmed that your order will be delivered to our Guildford store this week. We’ve also contacted the store directly to make them aware, and they will reach out to you as soon as your order is ready to collect.
Best regards,
OKA
Style and Quality
I like the style and quality of the OKA furniture. Since we moved to ourt new house last year we have replaced a lot of our furniture with items from OKA.
They display it so well and the staff are always very helpful.
10 juillet 2025
Everyone was very helpful especially… in finding the perfect product
Everyone was very helpful especially Maria in the London shop and Natalie in the Guildford shop. I think everyone for all their care in me getting the perfect outdoor furniture. I will definitely come back to oka
9 juillet 2025
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