Zoe at the Harrogate store was friendly , helpful and we managed to order all of our items and take away a lovely set of cushions for our new sofa. Thank you for such a professional service !
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Lisez les avis des autres
The OKA Harrogate store is a credit to the company. Last week I ordered some cutlery which was out of stock online, so I rang up to see if they were able to deliver it from store - which they were. Zo... Voir plus
L'entreprise a répondu
Very disdainful staff in the Harrogate shop. Worked at their own pace (2 of them fawning around one customer with no interest in me!!) Couldn’t help me with some prints that I liked but offered to ord... Voir plus
L'entreprise a répondu
Michelle and Emma always make our shopping experience in Harrogate's OKA branch, a pleasure. They're both warm and friendly and always go out of their way to help us find what we're looking for. We lo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In this scenic town in North Yorkshire sits one of our largest countryside stores; OKA Harrogate offers you the chance to view our Garden Range as well as seasonal room sets that display the majority of our interiors collection, styled in inspirational ways by our talented visual team.
Coordonnées de contact
9 West Park, HG1 1BL, Harrogate, Royaume-Uni
- +44 1423 701161
4,8
Excellent
288 avis
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Excellent Service
16 janvier 2026
Réponse de OKA - Harrogate
Dear Karen
Thank you for your kind review. We’re delighted to hear that you enjoyed your visit to our Harrogate store and that the team made such a positive impression.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
Five stars
Saw a light fitting on the Oka website, rang the Harrogate branch to ask a few questions and asked if the fitting could be put to one side to be collected later in the day. The girls packaged the light up and I collected within a couple of hours. Fab customer service. Really lovely, helpful girls in the store
15 janvier 2026
Réponse de OKA - Harrogate
Dear Zara
We're so pleased that you received excellent service during your recent shopping experience at our Harrogate store. It's great to know that the team were friendly and helpful, and that you found the light fitting you wanted.
Thank you for your amazing feedback and support!
Warm regards
OKA
Beautiful style and quality
Beautiful style and quality. Original design. Really good sale.
25 décembre 2025
Réponse de OKA - Harrogate
Dear Customer
Thank you for taking the time to leave your review. We’re really pleased to hear that your visit to our Harrogate store was a positive one, and that you are happy with your new glasses. We hope to welcome you back again soon.
Kind regards,
OKA
Staff were friendly
Staff were friendly, the store was a pleasure to walk around. However, we wanted to buy what we thought were 3 cushions oy to find that we were actually buying 3 cushion covers.The pads were priced separately, although this was not clear. At a cost of £18 pounds each, this added to the cost considerably and I feel that, as all cushions are displyed complete with the pads, the total price should be what is shown on the price tag, therefore giving customers a transparent total cost
9 janvier 2026
Réponse de OKA - Harrogate
Dear Karen,
Thank you for taking the time to share your feedback. While we’re pleased to hear that you found the team welcoming and enjoyed your visit, we’re sorry to learn about the confusion around cushion pricing. We understand how this could be frustrating, and your comments about clarity and transparency are appreciated. We’ll be sure to share this feedback with the Harrogate team and the wider business for review.
Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back again in the future.
Kind regards,
OKA
Hot & Cold. Accolades & Brickbats.
We entered the store to be greeted perfunctorily with no smile by a sales assistant. The store was empty. We had the good fortune to see a gentleman from Newcastle whilst we were browsing. He bent over backwards to help us. We bought 3 lamps & two shades which he helped us with & took a lot of time whilst we deliberated. Thanking him we went to pay for our items. The assistant who took our payments whilst not obviously rude lacked warmth, no smile & was somewhat indifferent. Another assistant …the unsmiling first assistant ….started talking to her & they both discussed something not pertaining to us as we were being served. There was no apology or an “excuse me”. When my friend & I left after paying we said ThankYou & goodbye . Only then was a goodbye response given by the assistant . She did not even look up . As many have found with the Harrogate store it lacks warmth & friendliness. A smile costs nothing. If only the wonderful visiting Newcastle gentleman could stay . He was helpful , warm, & massively patient which is why we purchased. Both my friend & I, as we walked home, spoke & agreed on our experience. The gentleman sales assistant would receive full marks with bells on. Our shopping experience was marred by the two resident sales women. The lamps & shades are brilliant.
16 janvier 2026
Réponse de OKA - Harrogate
Dear Customer,
Thank you for taking the time to share such detailed feedback about your visit. We are pleased to hear that you were happy with the lamps and shades and that one of our team members provided attentive, patient, and helpful service, which we are glad made a positive difference to your purchase.
At the same time, we are sorry to read that other aspects of your in-store experience did not meet the standard you quite rightly expected. We recognise how important warmth, attentiveness, and courtesy are, particularly when a store is quiet and customers are being served, and we regret that this was not consistently demonstrated during your visit.
Your comments have been shared with the relevant management team, as feedback of this nature is taken seriously and is essential in helping us improve the overall customer experience in our stores.
Thank you again for your honest feedback.
Kind regards,
OKA
Thank you Lynda M
We were served by Lynda M and I felt compelled to leave feedback she did her job so well. We bought a small table and she bubble wrapped it very carefully for us. She also carried it to our car for us which was very welcome as my husband is not well. She was professional and friendly and not overbearing. Beautiful shop, great staff. X
11 décembre 2025
Avis spontané
Réponse de OKA - Harrogate
Dear Customer
Thank you for lovely words. We're so pleased to hear that you had such a positive experience in our Harrogate store, and appreciate your kind words regarding the service you received. It's wonderful to know that Lynda went above and beyond to assist you and we will be sure to pass your comments to the team.
Thank you for your support and we hope to welcome you back soon.
Kind regards
OKA
Staff all very helpful
11 janvier 2026
Réponse de OKA - Harrogate
Dear Susan
Thank you for taking the time to share your review. We really appreciate your kind feedback and are pleased you had a positive experience with our Harrogate team.
We hope to welcome you back again soon.
Best regards,
OKA
Lovely and helpful… Joy to shop with them.
Zoe at the Oka store in Harrogate was extremely helpful in locating a lamp that had sold out in my closest store in Bath. Very friendly and explained the process of sending the lamp from store. Thank you again!
2 janvier 2026
Avis spontané
Réponse de OKA - Harrogate
Dear Customer,
Thank you for taking the time to leave your review. We’re delighted to hear about your experience with our Harrogate team, and we’ll be sure to pass your kind feedback on to Zoe. We really appreciate you sharing this and hope to welcome you back again soon.
Kind regards,
OKA
Oka in Harrogate is a lovely store with…
Oka in Harrogate is a lovely store with a great range of products to view, helpful staff and many things to tempt you at various different price points.
10 janvier 2026
Réponse de OKA - Harrogate
Dear Earnie,
Thank you for taking the time to leave your review. We’re really pleased to hear that your visit to our Harrogate store was a positive one, and we’ll be sure to pass your feedback on to the team. We hope to welcome you back again soon.
Kind regards,
OKA
Very friendly environment and efficient…
Very friendly environment and efficient service .
7 janvier 2026
Réponse de OKA - Harrogate
Dear Susan,
Thank you for taking the time to leave your review. We really appreciate you sharing your experience and are pleased you enjoyed your visit to our Harrogate store.
We hope to welcome you back again soon.
Kind regards,
OKA
On the Whole Good
On the While Good
After a bit of a discussion about whether a refund could be given on a faulty cushion cover, I found the sales lady to be very helpful and informative as she presented lots of different options.
The returns policy is not great though.As the manager was in a meeting I was initially told to contact customer service. I bought the cover from the shop.
6 janvier 2026
Réponse de OKA - Harrogate
Dear Amanda
Thank you for your review. We're so pleased to hear that our Interior Sales Advisor was helpful in resolving the problem with your faulty cushion cover, and we will review our return policy communication to improve clarity and avoid confusion for in-store purchases.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
Very helpful
Very helpful, friendly staff .
Store looked good post Christmas and Sale was still on .
5 janvier 2026
Réponse de OKA - Harrogate
Dear Mrs Reeves-Fitton,
Thank you for taking the time to share your feedback. We’re pleased to know you enjoyed your visit to our Harrogate store and appreciate you letting us know.
We hope to welcome you back again soon.
Kind regards,
OKA
Réponse de OKA - Harrogate
Dear Austen,
Thank you for taking the time to leave your review. We really appreciate your kind feedback and are pleased you had a positive experience with our Harrogate team.
We hope to welcome you back again soon.
Kind regards,
OKA
Excellent Shopping Experience
Very helpful staff and beautiful products; good sale bargains too!
24 décembre 2025
Réponse de OKA - Harrogate
Dear Lesley,
Thank you for taking the time to leave your review. We’re pleased to hear that you had a positive experience during your visit and appreciate you sharing your feedback with us.
We hope to welcome you back again soon.
Kind regards,
OKA
Very friendly and knowledgeable staff…
Very friendly and knowledgeable staff and lovely products
19 décembre 2025
Réponse de OKA - Harrogate
Dear Hanabana
Thank you for taking the time to leave such a warm review. We’re delighted to know that your recent experience in our Harrogate store was an enjoyable one and that you felt well supported during your visit. We’re are grateful for your continued loyalty and look forward to welcoming you back again soon.
Kind regards,
OKA
Very helpful store staff (particularly…
Very helpful store staff (particularly Freya in Harrogate) who are always good at finding creative solutions.
19 décembre 2025
Réponse de OKA - Harrogate
Dear Ms Hay
Thank you for your kind review. We’re delighted to hear that you enjoyed your visit to our Harrogate store and that the team made such a positive impression.
We appreciate your feedback and hope you will visit us again soon.
Best regards
OKA
Friendly helpful staff
15 décembre 2025
Réponse de OKA - Harrogate
Dear Lisa
Thank you for your lovely review. We’re delighted to hear that you enjoyed your visit to our Harrogate store and that the team made such a positive impression. Your feedback is truly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Very helpful staff and just walked into…
Very helpful staff and just walked into a beautiful festive showroom...
11 décembre 2025
Réponse de OKA - Harrogate
Dear John
Thank you for your kind words. We’re delighted to hear that you had such a positive experience at our Harrogate store. It’s wonderful to know our team made you feel welcome, and you enjoyed the festive atmosphere.
We truly appreciate your feedback and hope that you will visit again soon!
Kind regards
OKA
Réponse de OKA - Harrogate
Dear Alan
Thank you for your lovely review. We’re delighted to hear that you enjoyed your visit to our Harrogate store and that the team made such a positive impression. Your feedback is truly appreciated, and we are pleased that you love your lampshades.
We look forward to welcoming you back again soon.
Kind regards,
OKA
Excellent products and customer service
I’ve bought some lovely pieces of furniture and soft furnishings from the Harrogate Oka store recently and over the last couple of years. I am delighted with how they have added another level of style and quality to my home.
The staff in the Harrogate store are all approachable, friendly and helpful, particularly Zoe, who has gone out of her way to help me achieve the look I want.
Zoe has been so supportive, putting together design ideas without any pressure at all. I have felt comfortable in taking my time and, as a result, I am delighted with the comfort and look of my home.
9 décembre 2025
Avis spontané
Réponse de OKA - Harrogate
Dear Karen,
Thank you for taking the time to share such a thoughtful review. We truly appreciate your kind feedback, and we’ll make sure your comments are passed on to Zoe and the Harrogate team. We look forward to welcoming you back again soon.
Kind regards,
OKA
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