When my products were delivered to the wrong address by the local company, my items were lost. I contacted Olavita they were extremly helpful. When they could not find the lost goods they replaced th... Voir plus
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Lisez les avis des autres
I had a query. When I paid and ordered my product, the website had a warning that I must watch a video and not refresh or get out of it as I may be double charged, the video was lengthy and I got out... Voir plus
L'entreprise a répondu
I have very sensitive skin and have to watch what creams I apply, I perceived for 2 weeks but it made my skin itch, unhappy to apply any more obviously the item does not suit me. Perhaps it is my age... Voir plus
L'entreprise a répondu
I was in between credit cards & there was a duplicate charge. I disputed it & it was refunded. Then I sent an email the Next Day to please allow me to buy the Intensive eye cream w/ the special offer... Voir plus
L'entreprise a répondu
4,0
Bien
206 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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The product worked at first but then it…
The product worked at first but then it didn’t make any difference from the Olay products I use now.
1 avril 2026
Avis spontané
Réponse de Olavitaskin
Dear Carla,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
We’re glad to hear that you found our team helpful and understanding. Providing supportive and attentive service is very important to us.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
Product did not work for me
Used product for over 1.5 months and can see no difference in my skin. After receiving a 2nd delivery of 3 bottles, I called/emailed and communicated with someone there at Olativa and was told it was cancelled. Then a 3rd shipment of 3 vials was shipped so I contested the charge with my bank. As there is a 90 Day Money back guarantee, I would like a refund of the 1st 2 shipments.
1 avril 2026
Avis spontané
Réponse de Olavitaskin
Hi Bernice,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We understand your concerns regarding the product results, shipments, and refund request. This is not the experience we aim to provide, and we would really like the opportunity to review your case in detail and assist you properly.
Please reach out to us at support@olavita.co with your order details so we can investigate further and work toward a resolution for you.
We’re here to help and would appreciate the chance to make this right.
Kind regards,
Olavita Team
Required Review
Before canceling an order and a subscription, they required me to write a review. They were prompt in replying to emails, but would not proceed with the cancellation until a review was submitted. That is bribery and bad business practice.
Update:order was not cancelled. They replied with the same email after I wrote the review. How is this good customer service?
On Wed, Apr 1, 2026, 8:17 PM Olavita Customer Support wrote:
Dear Lynn,
Thank you for your message — I understand your concern.
I can take care of canceling your subscription and stopping this shipment for you. To proceed with handling your request and finalizing everything on your account, I just need one quick step completed from your side.
Please take a moment to share your positive experience here: olavitaskin.com
This allows me to continue processing your case, submit it for approval, and ensure everything is properly canceled with no further charges.
Once done, please reply here to confirm, and I will immediately finalize the cancellation and ensure no additional shipments are sent.
Thank you for your understanding — I’ll make sure this is handled for you.
Warm regards,
The Olavita Team
On Thu, Apr 01, 2026, at 02:45 AM, Lynn Wheeler wrote:
Confirmed
1 avril 2026
Avis spontané
Réponse de Olavitaskin
Hi there,
We’re very sorry to hear about your experience and understand your frustration.
We’d like to clarify that when we ask for feedback, it is to rate the support and resolution provided, not to ask for a good review unfairly. Your honest experience is what matters most to us.
We would really appreciate the opportunity to review your case and make things right for you. Please feel free to reach out to us at support@olavita.co, and our team will be happy to assist you.
Kind regards,
Olavita Team
Réponse de Olavitaskin
Dear Hong,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
We’re glad to hear that you found our team helpful and understanding. Providing supportive and attentive service is very important to us.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
Takes too long to resolve an issue
30 mars 2026
Avis spontané
Réponse de Olavitaskin
Dear Stella,
Thank you for your feedback — we’re sorry to hear that your experience took longer than expected.
We’re continuously working to improve our response and resolution times to provide a smoother and faster experience for our customers. Your input is valuable and helps us identify where we can do better.
If your issue is still ongoing, please don’t hesitate to reach out to us directly so we can assist you as quickly as possible.
Kind regards,
Olavita Support Team
The staff has been shown to be very…
The staff has been shown to be very helpful in responding to my request for help.
1 avril 2026
Avis spontané
Réponse de Olavitaskin
Dear,
Thank you for your feedback❤️
If your issue is still ongoing, please don’t hesitate to reach out to us directly so we can assist you as quickly as possible at support@olavita.co
Kind regards,
Olavita Support Team
Love the product
1 avril 2026
Avis spontané
Réponse de Olavitaskin
Dear Kathleen,
Thank you so much for your kind words — they truly mean a lot to our team.
If you ever need anything in the future, please don’t hesitate to reach out — we’re always here and happy to help.
Kind regards,
Olavita Support Team
Customer service Well Done
Customer service addressing a concern was more than adequately addressed and much appreciated. Thank you
1 avril 2026
Avis spontané
Réponse de Olavitaskin
Dear Virginia,
Thank you so much for your kind words — they truly mean a lot to our team.
If you ever need anything in the future, please don’t hesitate to reach out — we’re always here and happy to help.
Kind regards,
Olavita Support Team
The product is great so far- seeing…
The product is great so far- seeing results after a few days. The product arrived quickly and the company responsive to my inquiry.
1 avril 2026
Avis spontané
Réponse de Olavitaskin
Dear Lisa,
Thank you so much for your kind words — they truly mean a lot to our team.
If you ever need anything in the future, please don’t hesitate to reach out — we’re always here and happy to help.
Kind regards,
Olavita Support Team
Please cancel my subscription
Please cancel my subscription. Your product irritates my skin and causes me to break out.
1 mars 2026
Avis spontané
Réponse de Olavitaskin
Dear Caroline,
We’re sorry to hear about your experience and understand your concern, especially regarding a reaction.
We’d be happy to assist you with both your refund request and subscription cancellation. Please reach out to us directly at support@olavita.co
so we can review your account and resolve this as quickly as possible.
Our support team is here to help and will make sure your case is handled promptly.
Kind regards,
Olavita Support Team
Réponse de Olavitaskin
Dear Pamela,
Thank you for your feedback❤️
If your issue is still ongoing, please don’t hesitate to reach out to us directly so we can assist you as quickly as possible at support@olavita.co
Kind regards,
Olavita Support Team
I canceled my subscription 2 mos ago…
I canceled my subscription 2 mos ago and was told it was too late to stop the shipment. Then a month ago I was notified of another shipment at which time I wrote reminder had canceled. But was sent another order anyway. Have sent several emails to verify cancelation this past month. YESTERDAY I wrote it was bad customer service to take over a month to respond and TODAY I get an email first giving me an option to pause/delay or cancel my subscription. To which I answered cancel-how many times must I say so?!? TODAY I received the final notification of cancellation. NO I have not been happy this situation was handled!! Besides taking 2 mos I had to receive to orders!!
1 avril 2026
Avis spontané
Réponse de Olavitaskin
Dear Myrna,
We’re sorry to hear about your experience and understand your concern, especially regarding a reaction.
We’d be happy to assist you with both your refund request and subscription cancellation. Please reach out to us directly at support@olavita.co
so we can review your account and resolve this as quickly as possible.
Our support team is here to help and will make sure your case is handled promptly.
Kind regards,
Olavita Support Team
It was GREAT because it was handled SO…
It was GREAT because it was handled SO quickly and without any muss or fuss.
The agent was polite and understanding and kind.
I am still using the product and expecting good things.
But I have amassed such a backlog, that I have to catch up.
Thank you again for such a great experience!
1 avril 2026
Avis spontané
Réponse de Olavitaskin
Dear,
Thank you so much for your kind words — they truly mean a lot to our team.
We’re delighted to hear that you had such a positive experience and that our team was able to support you with understanding and care. Providing helpful, human support is always our priority, and feedback like yours reassures us that we’re on the right track.
If you ever need anything in the future, please don’t hesitate to reach out — we’re always here and happy to help.
Kind regards,
Olavita Support Team
The customer support person was very…
The customer support person was very helpful and understanding Prompt and courteous
1 avril 2026
Avis spontané
Réponse de Olavitaskin
Dear Adolfo,
Thank you for your feedback❤️
If your issue is still ongoing, please don’t hesitate to reach out to us directly so we can assist you as quickly as possible at support@olavita.co
Kind regards,
Olavita Support Team
Carlos
Carlos, understood my frustration, and wanted to help correct the problem, He did, he is wonderful. Made my day, thank you.
1 avril 2026
Avis spontané
Réponse de Olavitaskin
Dear Linda,
Thank you so much for your kind words — they truly mean a lot to our team.
We’re delighted to hear that you had such a positive experience and that our team was able to support you with understanding and care. Providing helpful, human support is always our priority, and feedback like yours reassures us that we’re on the right track.
If you ever need anything in the future, please don’t hesitate to reach out — we’re always here and happy to help.
Kind regards,
Olavita Support Team
Frances was wonderful.
My great experience was in speaking with Frances. She was helpful, friendly, and prompt when I called to cancel my subscription.
I found the Olavitaskin product to be lovely, but I developed an allergy to it.
I would give the company a 5 rating, except I called a month ago to cancel my subscription, and still received another shipment, which I paid for and can't use. But I would give the customer service department a 5 for sure.
31 mars 2026
Avis spontané
Réponse de Olavitaskin
Hi Chris,
Thank you so much for your review!❤️✨
Frances will be very happy to read your review.
Please reach out to us at support@olavita.co if you ever experience any issue with your order.
Kind regards,
Olavita Team
Just bad. Not a good company to do business with.
I ordered 1 bottle & received it-I wanted to try it. 3 weeks later I noticed I had a pending charge for another bottle. I called, they said it was their policy to auto send me it- I did not order it! I asked them to cancel but stated it was policy and I had to buy another bottle :( No refunds, although their website states they will give you a full refund after 90 days. I called my bank to stop payment, and they reversed payment. Don't buy, it is a scam. They do not deserve 1 star. Also, I noticed on March 31, 2026 that Amazon sells one bottle of serman for $16, a much better buy. And they do free returns.
19 mars 2026
Avis spontané
Réponse de Olavitaskin
Hi Sherry,
We’re very sorry to hear about your experience and understand your frustration.
We would like to clarify that we do not have any policy that requires customers to purchase additional products without consent. We would really appreciate the opportunity to review your case in detail and make sure everything is properly addressed.
Regarding third-party platforms, products sold on marketplaces such as Amazon are not affiliated with us, and we cannot guarantee their authenticity or quality.
Please reach out to us at support@olavita.co with your details so we can assist you further and work toward a proper resolution.
We’re here to help.
Kind regards,
Olavita Team
They don’t even deserve one star
They don’t even deserve one star! The most frustrating scam I’ve ever dealt with! The only kinda and helpful “person” is their messaging robot lady!
22 janvier 2026
Avis spontané
Réponse de Olavitaskin
Hi Michelle,
We’re very sorry to hear about your experience and understand how frustrating this must have been.
We can confirm that we have reached out to you and your order has now been canceled. Please kindly check your inbox (and spam folder just in case) for the confirmation.
If you need any further assistance, we’re here to help and would be happy to support you.
Kind regards,
Olavita Team
Totally dissatisfied
Totally dissatisfied
I only ordered one order at $100 .
A second and third shipment was sent after I communicated it be cancelled after the 2nd order arrived. Now, I received a 3rd order and cannot get a refund on 2nd or 3rd order.
Will NEVER NEVER order anything again!
Was misleading, not cancelled upon my request at 2nd order. Then, received a 3rd order. I feel I am entitled to a $200.00 refund and I have offered to return the Unopened six bottles.
Very disappointed and dissatisfied!
Poor customer service.
30 mars 2026
Avis spontané
Réponse de Olavitaskin
Hi Carolyn,
We’re very sorry to hear about your experience and completely understand your frustration.
This is not the experience we aim to provide, especially regarding cancellations and multiple shipments. We would really like the opportunity to review your case in detail and work toward a fair resolution for you.
Please reach out to us at support@olavita.co and provide your order details so we can investigate further and assist you properly.
We would truly appreciate the chance to make this right for you.
Kind regards,
Olavita Team
Working with Arti on subscription change
Working with Arti on a change in the subscription was very professional and fast in replies. Thanks P. Eldridge
31 mars 2026
Avis spontané
Réponse de Olavitaskin
Dear Patricia,
Thank you so much for your kind words! ❤️
We’re really glad everything was resolved quickly, and we always do our best to help as efficiently as possible. Arti will be happy to hear your feedback — we truly appreciate your support!
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